Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47398 Views
  • 15 replies
  • 36 likes
  • 47398 Views
  • 15 replies
  • 36 likes

Sharing songs on Spotify with friends

Hi, With the newest update to Spotify I can't seem to share songs with certain friends, they don't appear on my Spotify friends list eventhough they are still on Spotify? Thanks Nalini

  • Newbie
  • Hi,   With the newest update to Spotify I can't seem to share songs with certain friends, they don't appear on my Spotify friends list eventhough they are still on Spotify?   Thanks...
  • Adam
  • Roadie
  • 508 Views
  • 2 replies
  • 0 likes
  • 508 Views
  • 2 replies
  • 0 likes

Local files won't sync on Iphone 5

This is unbelievebly frustrating. I am connected to the same WiFi for my iPhone and computer, my firewall alows spotify, and the files are mp3. They show in the playlist on my iphone but they stay faded gray and I can't play them. I've synced local f...

  • Regular
  • This is unbelievebly frustrating. I am connected to the same WiFi for my iPhone and computer, my firewall alows spotify, and the files are mp3. They show in the playlist on my iphone but they stay fa...
  • Adam
  • Roadie
  • 458 Views
  • 2 replies
  • 1 likes
  • 458 Views
  • 2 replies
  • 1 likes

Playlist will not download on iphone and ipad

my playlists will not download, and it has been like this for over 3 months now. its like this on my iphone 4 and ipod. it doesn`t start syncing, sometimes i turn the syncing off and on again, and it starts, but it doesn`t work then eighter, instead ...

  • Newbie
  • my playlists will not download, and it has been like this for over 3 months now. its like this on my iphone 4 and ipod. it doesn`t start syncing, sometimes i turn the syncing off and on again, and it...
  • Adam
  • Roadie
  • 479 Views
  • 1 replies
  • 0 likes
  • 479 Views
  • 1 replies
  • 0 likes

Mixing Playlists on Mobile

I love having my playlists synced. The only thing is I either listen to a mixed playlist of songs or one particular artist playlist. I wish there was a way to shuffle all my saved music and a way to mix saved lists together. So if I went into a list,...

  • Casual Listener
  • I love having my playlists synced. The only thing is I either listen to a mixed playlist of songs or one particular artist playlist. I wish there was a way to shuffle all my saved music and a way to ...
  • Joe
  • Community Legend
  • 573 Views
  • 1 replies
  • 0 likes
  • iOS mixing playlists shuffle all music
  • 573 Views
  • 1 replies
  • 0 likes

On Spotify Free 30 day premium trial - no access on phone

Hi, I signed up for the free 30 day trial on. However, when I try to play my playlists on my phone, it still says I need to get spotify premium. I have tried logging, logging out, and ensured that I am indeed usign teh same account. Thanks, Mike

  • Newbie
  • Hi, I signed up for the free 30 day trial on. However, when I try to play my playlists on my phone, it still says I need to get spotify premium. I have tried logging, logging out, and ensured that I ...
  • Jiggabooz
  • Newbie
  • 641 Views
  • 3 replies
  • 0 likes
  • 641 Views
  • 3 replies
  • 0 likes

songs won't sync to iphone 4s, tried eveything, please help

I have an iphone 4s with all the updates, a premium spotify account with the most recent mobile ap. Whenever I try to sync songs to my phone the spinning icon next to the first song starts to spin but nothing ever actually syncs. This lasts for a ver...

  • Casual Listener
  • I have an iphone 4s with all the updates, a premium spotify account with the most recent mobile ap.  Whenever I try to sync songs to my phone the spinning icon next to the first song starts to s...
  • sofiicakes
  • Newbie
  • 2135 Views
  • 8 replies
  • 1 likes
  • 2135 Views
  • 8 replies
  • 1 likes

Suddenly can't sync playlists on iPhone 5, iOS 6.1.4

I was downloading several playlists at once—perhaps that's the problem. In any case, I've followed Spotify's suggestions: plug in the charger, turn off auto-lock... I don't think I'm anywhere near the 3,000-plus song limit. I've stopped trying to dow...

  • Casual Listener
  • I was downloading several playlists at once—perhaps that's the problem. In any case, I've followed Spotify's suggestions: plug in the charger, turn off auto-lock...  I don't think I'm anywhere n...
  • Cairo-Blue
  • Casual Listener
  • 1239 Views
  • 2 replies
  • 0 likes
  • 1239 Views
  • 2 replies
  • 0 likes

Unable to open updated Spotify app on the iPhone

Hello, I was wondering if someone could help me out. I'm running Spotify on my iPhone 4S and after the latest update (7/2/13), I haven't been able to open the application. Every time I try to open the app, the screen flashes and takes me back to the ...

  • Casual Listener
  • Hello, I was wondering if someone could help me out. I'm running Spotify on my iPhone 4S and after the latest update (7/2/13), I haven't been able to open the application. Every time I try to open th...
  • DerIngo
  • Casual Listener
  • 1028 Views
  • 3 replies
  • 1 likes
  • 1028 Views
  • 3 replies
  • 1 likes

Mobile Issue with latest update 0.7.1

Since I've updated I haven't been able to use the search function. It keeps saying the search failed. I decided to reinstall hoping this would get fixed.Next time I open the app, my playlists have 0 songs in them and nothing works. I can't sync anyth...

  • Regular
  • Since I've updated I haven't been able to use the search function. It keeps saying the search failed. I decided to reinstall hoping this would get fixed. Next time I open the app, my playlists hav...
  • JeremyDallas
  • Casual Listener
  • 1169 Views
  • 18 replies
  • 1 likes
  • 1169 Views
  • 18 replies
  • 1 likes

Premium account not showing new Now Playing view on iPhone

I was a confused at today's update notes, since I have had the Discover feature on my iphone for quite some time already and after doing some reasearch realized that I am likely part of a smaller group of Premium users that have been part of a 'beta'...

  • Regular
  • I was a confused at today's update notes, since I have had the Discover feature on my iphone for quite some time already and after doing some reasearch realized that I am likely part of a smaller gro...
  • Taylor
  • Community Legend
  • 1600 Views
  • 5 replies
  • 0 likes
  • 1600 Views
  • 5 replies
  • 0 likes

Solved!! iOS v0.7.1

According to the 'What's New' section on iTunes, this version features a "shiny, new Now Playing view, featuring the 'Up Next' queue on iPhone." Well, I can't find it. Am I missing something here?

  • Regular
  • According to the 'What's New' section on iTunes, this version features a "shiny, new Now Playing view, featuring the 'Up Next' queue on iPhone." Well, I can't find it. Am I missing something here?
  • beardez
  • Casual Listener
  • 1066 Views
  • 8 replies
  • 0 likes
  • 1066 Views
  • 8 replies
  • 0 likes

Spotify crashing when trying to open on iPad after latest update

Description After latest update on iPad, Spotify app crashes when I try to open it. A more detailed description, using numbered steps 1. First I tried to open Spotify. 2. Then Spotify crashed and shutdown. 3. I also cleared history, cookies, deleted ...

  • Music Fan
  • Description After latest update on iPad, Spotify app crashes when I try to open it.   A more detailed description, using numbered steps 1. First I tried to open Spotify. 2. Then Spotif...
  • Skippy1813
  • Casual Listener
  • 576 Views
  • 1 replies
  • 0 likes
  • 576 Views
  • 1 replies
  • 0 likes

Songs won't start play sometimes.

Hi, iPhone 4S, last iOS update (but not update specific, happening longer now) Sometimes when I open Spotify on iPhone (but it also happens on my fixed cable at home), it just won't work or it's slow. The problem shows itself as loading a song, but t...

  • Regular
  • Hi,   iPhone 4S, last iOS update (but not update specific, happening longer now) Sometimes when I open Spotify on iPhone (but it also happens on my fixed cable at home), it just won't work...
  • 491 Views
  • 0 replies
  • 0 likes
  • 491 Views
  • 0 replies
  • 0 likes

Solved!! Crashhh iphone 5 after update

In updated spotify today to the newest version. But since I did that i'm unable to open the app. It just crashes before it even start up. Help!!?

  • Casual Listener
  • In updated spotify today to the newest version. But since I did that i'm unable to open the app. It just crashes before it even start up. Help!!?
  • Richard
  • Community Legend
  • 625 Views
  • 4 replies
  • 0 likes
  • 625 Views
  • 4 replies
  • 0 likes

iPod 4

I uploaded music to my ipod via wifi, why can't I take it with me and listen to it? none of the songs will play. it shows the bar moving, but no sound and nothing through the ear buds. do I have to be in a wifi zone to listen? I had previously had it...

  • Visitor
  •  I uploaded music to my ipod via wifi, why can't I take it with me and listen to it?  none of the songs will play. it shows the bar moving, but no sound and nothing  through the ear bu...
  • MichaelJerzak
  • Composer
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

iPhone app not syncing

Hi, Im a premium user and My iPhone app is downloading tracks but they are not syncing as the arrow icon appears but stays grey rather than going green?? It's worked fine ever since I've had it and I only ever really use spotify on my phone and alway...

  • Newbie
  • Hi, Im a premium user and My iPhone app is downloading tracks but they are not syncing as the arrow icon appears but stays grey rather than going green?? It's worked fine ever since I've had it a...
  • MichaelJerzak
  • Composer
  • 6303 Views
  • 1 replies
  • 0 likes
  • 6303 Views
  • 1 replies
  • 0 likes

Problems with Local Files not syncing up correctly.

Hello peeps! So i've stumbled upon a wierd problem. I got some local files in my favorite playlist. But they dont work, they arent greyed out, so that would suggest its synced, but when i try to play it. it says "Track not Synced" And even if i try t...

  • Regular
  • Hello peeps! So i've stumbled upon a wierd problem. I got some local files in my favorite playlist. But they dont work, they arent greyed out, so that would suggest its synced, but when i try to play...
  • Joe
  • Community Legend
  • 1700 Views
  • 4 replies
  • 0 likes
  • 1700 Views
  • 4 replies
  • 0 likes

What's new missing from app update

I don't know if this has been discussed previously but when I updated my iPhone app it seems that the what's new section has been replaced by the discover section. So my question is where has the 'top' played songs gone, like the charts, can't seem t...

  • Regular
  • I don't know if this has been discussed previously but when I updated my iPhone app it seems that the what's new section has been replaced by the discover section. So my question is where has the 'to...
  • Jackdawkc
  • Regular
  • 3155 Views
  • 16 replies
  • 1 likes
  • iPhone missing feature
  • 3155 Views
  • 16 replies
  • 1 likes

Can only sync local files with iPod... HELP!

I've been using Spotfiy Premium for many months now. Normally, I just purchase gift cards every month or three months as I need them. This time however, I just ended up paying with my debit card. Premium seems to be working on my account on my laptop...

  • Newbie
  • I've been using Spotfiy Premium for many months now.  Normally, I just purchase gift cards every month or three months as I need them.  This time however, I just ended up paying with my deb...
  • Joe
  • Community Legend
  • 486 Views
  • 1 replies
  • 0 likes
  • 486 Views
  • 1 replies
  • 0 likes

I can not sync my songs

I can't sync my songs nothing works I've tried everything I don't want to waste my money on premium if I Can't get the full experience. PLEASE HELP!

  • Newbie
  • I can't sync my songs nothing works I've tried everything I don't want to waste my money on premium if I Can't get the full experience. PLEASE HELP!
  • Joe
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes