Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

227499 Views

53 replies

13 likes

  • 227499 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

152115 Views

507 replies

108 likes

  • 152115 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Spotify Star

Rastereyes

Casual Listener

106436 Views

19 replies

38 likes

  • 106436 Views
  • 19 replies
  • 38 likes

Solved!! Syncing with iPod Shuffle (latest model)

Hi, I'm wondering if anyone can help. I have Spotify Premuium and I'd like to sync my playlists (offline) to my iPod Shuffle. When I go to sync through spotify - I see the warning on my playlists - 'Only local files Synced. I have made the playlists ...

Casual Listener

Hi, I'm wondering if anyone can help.  I have Spotify Premuium and I'd like to sync my playlists (offline) to my iPod Shuffle.  When I go to sync through spotify - I see the warning on my p...

Maxim

Spotify Star

143282 Views

26 replies

3 likes

  • 143282 Views
  • 26 replies
  • 3 likes

Ipod Touch - Premium Account - Music Not Playing

Hey, I am a premium user and I would like to listen to music via the Ipod Touch. My IOS and Spotify app are up to date. However, I have not been able to play any of my songs without the song stopping. My internet is fine. So I think this is a Spotify...

Newbie

Hey, I am a premium user and I would like to listen to music via the Ipod Touch.  My IOS and Spotify app are up to date.  However, I have not been able to play any of my songs without t...

Robbie

Spotify Legend

1011 Views

2 replies

0 likes

Mac
  • 1011 Views
  • 2 replies
  • 0 likes

iOS app Whats New section and related artists

I switched back to Spotify and I noticed that in the what's new section, I do not see the featured playlists. Also when I view an artist, where is the releated artists tab at? Thanks.

Casual Listener

I switched back to Spotify and I noticed that in the what's new section, I do not see the featured playlists.  Also when I view an artist, where is the releated artists tab at?   Thanks.

Joe

Community Legend

667 Views

4 replies

0 likes

  • 667 Views
  • 4 replies
  • 0 likes

Album/artist view coming up blank?

When trying to view albums, it loads for a second, then comes up blank. Artist view comes up with an error message, "Could not load artist. This artist is currently unavailable. Please try again later." It's been like this all day for every artist I'...

Casual Listener

When trying to view albums, it loads for a second, then comes up blank. Artist view comes up with an error message, "Could not load artist. This artist is currently unavailable. Please try again late...

Joes

Regular

3105 Views

7 replies

1 likes

  • 3105 Views
  • 7 replies
  • 1 likes

Shuffle problem with iPhone

I like to use shuffle, in all off my playlists, but when I'm using Spotify on my iPhone 4S, and I'm shuffelin, but I want to listen to one particular song, I find the song, listen to it, and I'm expecting the shuffle to still be on, like after the so...

Newbie

I like to use shuffle, in all off my playlists, but when I'm using Spotify on my iPhone 4S, and I'm shuffelin, but I want to listen to one particular song, I find the song, listen to it, and I'm...

Peter__

Community Legend

676 Views

2 replies

0 likes

  • 676 Views
  • 2 replies
  • 0 likes

Where do songs go when unstarred?

I have been saving albums straight to starred which is silly, I know, but I'm not doing it anymore, but now I'm un starring those songs, where do they go?

Casual Listener

I have been saving albums straight to starred which is silly, I know, but I'm not doing it anymore, but now I'm un starring those songs, where do they go?

Joe

Community Legend

527 Views

3 replies

0 likes

  • 527 Views
  • 3 replies
  • 0 likes

What's New choice has disappeared.

Hello! I have had Spotify on my iphone 4 about a year and have always had the option of listening to "what's new" but suddenlythat has disappeared and has got exchanged by discover, It sucks, how can I get what's new back???

Casual Listener

Hello!   I have had Spotify on my iphone 4 about a year and have always had the option of listening to "what's new" but suddenly that has disappeared and has got exchanged by discover, It suc...

Peter__

Community Legend

458 Views

1 replies

0 likes

  • 458 Views
  • 1 replies
  • 0 likes

No internet connection available

I want to be able to use spotify with out a wifi connection on a cruise. Is that possible?

Casual Listener

I want to be able to use spotify with out a wifi connection on a cruise.  Is that possible?

Peter__

Community Legend

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
  • 0 likes

Sync not working with premium account

Hi, my playlists have stopped syncing to my iPhone 5 in the last few days. I have a premium account, paid only a week and a half ago. It just is stuck on syncing track 1 of 30. Tried logging out, turning off phone...no luck. Username Bearzfeet

Newbie

Hi, my playlists have stopped syncing to my iPhone 5 in the last few days. I have a premium account, paid only a week and a half ago. It just is stuck on syncing track 1 of 30. Tried logging out, tur...

Peter__

Community Legend

452 Views

1 replies

0 likes

  • 452 Views
  • 1 replies
  • 0 likes

Cannot connect Facebook account in Spotify iPhone app

A few months ago, I switched from an Android phone to an iPhone. I was able to connect my Facebook account to my Spotify account through the Android app, but I have not been able to with the iOS app. I go through the required steps to connect my Face...

Casual Listener

A few months ago, I switched from an Android phone to an iPhone. I was able to connect my Facebook account to my Spotify account through the Android app, but I have not been able to with the iOS app...

Joe

Community Legend

1438 Views

2 replies

0 likes

  • 1438 Views
  • 2 replies
  • 0 likes

Canceling 30 day free trial

Is there a way I can cancel the 30 day free trial before you guys start charging my account?

Newbie

Is there a way I can cancel the 30 day free trial before you guys start charging my account?

johnpol10162003

Newbie

30693 Views

5 replies

2 likes

  • 30693 Views
  • 5 replies
  • 2 likes

Why is the radio function only playing a couple songs and stopping?

I've been using Pandora for a lot of years now, I pay for Pandora One, but I wanted to check out Spotify because I always hear good things about it. I got a premium account and attempted to use the radio function. While I'm bartending, I need to use ...

Casual Listener

I've been using Pandora for a lot of years now, I pay for Pandora One, but I wanted to check out Spotify because I always hear good things about it.  I got a premium account and attempted to use...

Peter__

Community Legend

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

Solved!! Spotify shuts down

guys need help ASAP, When going to sync my ipod shuffle, i select the playlists i requore to sync. However when i deselect the local files playlist spotify instantly shuts down. i dont require local files on my shuffle, i just need my workout playlis...

Casual Listener

guys need help ASAP,    When going to sync my ipod shuffle, i select the playlists i requore to sync. However when i deselect the local files playlist spotify instantly shuts down. ...

baruch_malulu

Casual Listener

3591 Views

28 replies

0 likes

  • 3591 Views
  • 28 replies
  • 0 likes

Can't sync songs in playlist

I added a bunch of songs to my 'starred' playlist and they will not sync (grey arrow) next to each title. I'm on wifi now and nothing is happening? Any thoughts?

Newbie

I added a bunch of songs to my 'starred' playlist and they will not sync (grey arrow) next to each title. I'm on wifi now and nothing is happening? Any thoughts?

artducko

Newbie

688 Views

2 replies

0 likes

  • 688 Views
  • 2 replies
  • 0 likes

Spotify on 3G data allowance - Best Tariff?

Hello, I have recently started using Spotify Premium (Recently as in last night) and I started using it today, I am on a 500mb tariff on O2 atm. Spotify destroyed that in 6 hours (roughly) I was wondering if there's any UK provider that offers better...

Casual Listener

Hello, I have recently started using Spotify Premium (Recently as in last night) and I started using it today, I am on a 500mb tariff on O2 atm. Spotify destroyed that in 6 hours (roughly)   ...

Pilot1226

Regular

604 Views

4 replies

0 likes

  • 604 Views
  • 4 replies
  • 0 likes

Premium account not working

My premium account is not working. It's keeps saying I need a premium account but I have. How can this be sorted????

Casual Listener

My premium account is not working. It's keeps saying I need a premium account but I have. How can this be sorted????

Sam

Spotify

565 Views

7 replies

0 likes

  • 565 Views
  • 7 replies
  • 0 likes

Same problem

Mine is doing the same- keeps saying I have to upgrade but I already did. What do I do?

Newbie

Mine is doing the same- keeps saying I have to upgrade but I already did. What do I do?

Peter__

Community Legend

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Songs in Offline playlists won't play

I have an iPhone 5, everything is fully updated and I have this problem with my Offline playlists. They all say they're downloaded fine but when I go to listen to some of the songs it will open up but the playback bar on the bottom doesn't have a tim...

Newbie

I have an iPhone 5, everything is fully updated and I have this problem with my Offline playlists. They all say they're downloaded fine but when I go to listen to some of the songs it will open up bu...

403 Views

0 replies

1 likes

  • 403 Views
  • 0 replies
  • 1 likes

Local files get Spotify IOS app to crash when trying to play

Description Spotify IOS app crashes when trying to play some specific synced local files Detailed description: 1. I have some local tracks mannaged in Spotify om my MAC 2. Then I sync them for offline listening om my iPhone 5 and ipad 3 3. When play ...

Newbie

  Description Spotify IOS app crashes when trying to play some specific synced local files   Detailed description: 1. I have some local tracks mannaged in Spotify o...

687 Views

0 replies

0 likes

Apple iPhone app
iOS
local files
local music
  • 687 Views
  • 0 replies
  • 0 likes