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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

229966 Views

53 replies

13 likes

  • 229966 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

153741 Views

507 replies

108 likes

  • 153741 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Spotify Star

Rastereyes

Casual Listener

107194 Views

19 replies

38 likes

  • 107194 Views
  • 19 replies
  • 38 likes

Offline playlist /syncing local files.

Good afternoon. I've read the FAQs and see that the maximum files that can be synced to a mobile device is 3333. My question is; does 3333 include local files synced to the device? I'd be grateful for any further insight. Thanks

Casual Listener

Good afternoon.   I've read the FAQs and see that the maximum files that can be synced to a mobile device is 3333. My question is; does 3333 include local files synced to the device?   ...

383 Views

0 replies

0 likes

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Iphone 5 doesnt recognise my premium account

Hi I just signed up for spotify premium and I can not synchronise it with my iphone5, what should I do?It works on my MAC Thank you!

Newbie

Hi   I just signed up for spotify premium and I can not synchronise it with my iphone5, what should I do?It works on my MAC   Thank you!

Peter__

Community Legend

430 Views

1 replies

0 likes

  • 430 Views
  • 1 replies
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Solved!! "Available Offline" feature not working

My "available offline" feature is not working. A month ago, it worked quite smoothly when downloading a playlist to my iPhone. Now, after adding additional songs to my playlist, I am attempting to re-sync the playlist to my iPhone. After shifting the...

Newbie

My "available offline" feature is not working. A month ago, it worked quite smoothly when downloading a playlist to my iPhone. Now, after adding additional songs to my playlist, I am attempting to re...

Lucydavey45

Newbie

37345 Views

20 replies

3 likes

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  • 20 replies
  • 3 likes

Problem with Playlist Syncing!! HELP!

So I have 805 songs that I starred and are on my offline playlist. I accidentally clicked the OFF button and it made all my playlist not available offline, so clicked it back so it can download them and it downloads up to the 260 song and doesn't mov...

Casual Listener

So I have 805 songs that I starred and are on my offline playlist. I accidentally clicked the OFF button and it made all my playlist not available offline, so clicked it back so it can download them ...

437 Views

0 replies

0 likes

  • 437 Views
  • 0 replies
  • 0 likes

total beginner

Hi i am a total beginner when it comes to macs and spotify. i have a mac and an ipad mini and i will shortly be getting an iphone. i signed up for premium as i think spotify is fantastic but i need a step by step guide to help me use my 3 devices on ...

Visitor

Hi i am a total beginner when it comes to macs and spotify. i have a mac and an ipad mini and i will shortly be getting an iphone. i signed up for premium as i think spotify is fantastic but i need a...

Peter__

Community Legend

1526 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Syncing problems.

I've read that devices have a syncing limit but I haven't reached it yet. However, recently my most recent playlists keep disappearing from my iPhone when I load it up. They eventually reappear but the phone forgets they've been synced and they have ...

Newbie

I've read that devices have a syncing limit but I haven't reached it yet. However, recently my most recent playlists keep disappearing from my iPhone when I load it up. They eventually reappear but t...

JGA

Casual Listener

486 Views

2 replies

0 likes

  • 486 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Update - Broken JVC Car Connection

Hi GuysSince the latest update my iphone will no longer work with my JVC Radio and iPod car kit, anyway of rolling back or fixing this?ThanksDave

Casual Listener

Hi Guys Since the latest update my iphone will no longer work with my JVC Radio and iPod car kit, anyway of rolling back or fixing this? Thanks Dave

DJDAVEUK

Casual Listener

867 Views

1 replies

0 likes

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  • 1 replies
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Spotify premium trial not working on iPhone 4S

Hello I just today signed up for the spotify premium trial and it isn't working on my phone. It says I'm signed up for premium. Thanks!

Newbie

Hello I just today signed up for the spotify premium trial and it isn't working on my phone. It says I'm signed up for premium. Thanks!

Liam

Community Legend

506 Views

1 replies

0 likes

  • 506 Views
  • 1 replies
  • 0 likes

Jailbreaks problems

i dont know if you have a solution for this put i cant find anything online. i have spotify premium and a jailbroken iphone on 6.1.2 and when i search on my playlist on spotify it works but then i click the song and it force closes the app, ive tried...

Newbie

i dont know if you have a solution for this put i cant find anything online. i have spotify premium and a jailbroken iphone on 6.1.2 and when i search on my playlist on spotify it works but then i cl...

Peter__

Community Legend

526 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Volume through Dock

I have an Altec Lansing dock that I use to listen to music at work. At the lowest volume setting, all other music apps (i.e. Raditaz, Sky.fm, Pandora, etc.) play at a reasonable volume. Spotify plays at the volume equivilant to "two more volume UP pr...

Casual Listener

I have an Altec Lansing dock that I use to listen to music at work.  At the lowest volume setting, all other music apps (i.e. Raditaz, Sky.fm, Pandora, etc.) play at a reasonable volume.  S...

294 Views

0 replies

0 likes

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Iphone 4 - telling me I need premium

I downloaded the free spotify app and logged in to start playing my playlists. I then used it to play music and it was fine, I tried to use it today and it keeps telling me I cannot play my playlists as I need to get Spotify premium but playing it on...

Newbie

I downloaded the free spotify app and logged in to start playing my playlists. I then used it to play music and it was fine, I tried to use it today and it keeps telling me I cannot play my playlists...

Joe

Community Legend

1977 Views

5 replies

0 likes

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How do I find friends and share?

Hi I cannot find friends on my iphone. When I try to share a track or search fro friends, the option of spotify people does not exist in the share window. It only displays facebook, twitter, email, sms, etc etc My laptop works fine, but my iphone doe...

Visitor

Hi   I cannot find friends on my iphone. When I try to share a track or search fro friends, the option of   spotify people   does not exist in the share window. It only displays ...

MichaelJerzak

Composer

468 Views

1 replies

0 likes

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Solved!! Sleep Timer - iOS

The Sleep Timer of iOS is not working for me with Spotify. It stops for a second and continues to play music. This bug now exists already over one year. Please try to fix it or just build in a sleep timer at the app itself

Newbie

The Sleep Timer of iOS is not working for me with Spotify. It stops for a second and continues to play music. This bug now exists already over one year. Please try to fix it or just build in a sleep ...

adamreading

Casual Listener

30242 Views

5 replies

15 likes

  • 30242 Views
  • 5 replies
  • 15 likes

My spotify premium is not working on my iPhone 4S

I have recently needed to replace my iPhone and tried to access my spotify account to find it has all my albums but does not give me access to my premium like showing no songs in the albums. Can you please help me with a solution, I do value this app...

Newbie

I have recently needed to replace my iPhone and tried to access my spotify account to find it has all my albums but does not give me access to my premium like showing no songs in the albums. Can you ...

315 Views

0 replies

0 likes

  • 315 Views
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Problem with Premium account on iPhone 4s

I just signed up for a preimum account and online it says I have the premium trial but when I go to my Spotify app on my iPhone 4s, it says I need a premium account to stream songs? I have to sync a song if I want to be able to play it. How do I fix ...

Newbie

I just signed up for a preimum account and online it says I have the premium trial but when I go to my Spotify app on my iPhone 4s, it says I need a premium account to stream songs? I have to sync a ...

Peter__

Community Legend

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium failing to scrobble to Last.fm

Hi, I've added my Last.fm details to the iPhone app (version 0.6.2.72) but songs I listen to fail to scrobble to Last.fm. Is there a known issue with this or is there something I'm missing in my iPhone or Last.fm settings? My iPhone is running iOS 6....

Music Fan

Hi,   I've added my Last.fm details to the iPhone app (version 0.6.2.72) but songs I listen to fail to scrobble to Last.fm. Is there a known issue with this or is there something I'm missing i...

RichArrowsmith

Music Fan

4789 Views

2 replies

0 likes

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  • 2 replies
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"Available offline" keeps resetting to off.

The "available offline" button keeps turning to "off." I keep having to turn it back on and then let all the songs download again. What's the deal?

Casual Listener

The "available offline" button keeps turning to "off."  I keep having to turn it back on and then let all the songs download again.  What's the deal?

DavidTurley

Newbie

5251 Views

14 replies

8 likes

  • 5251 Views
  • 14 replies
  • 8 likes

Local Files Not Appearing/Syncing on iPhone

To preface my issue, I've looked at several posts about this problem and still can't get it to work. Most of those I've seen who've written about this problem can see their files on their iPhone but cannot play them. I can't see mine nor play them. H...

Newbie

To preface my issue, I've looked at several posts about this problem and still can't get it to work.  Most of those I've seen who've written about this problem can see their files on their iPhon...

292 Views

0 replies

0 likes

  • 292 Views
  • 0 replies
  • 0 likes

playlists of other people i cannot find anymore on my ipad , on my pcstill there

Hello, I have on my pc spotify... no problems , but on my i pad i have now version 061.48..When i search for example "disco "i get on my pc lots of playlists form other people , but on my i pad isee only one...and before update to this version i had ...

Newbie

Hello,   I have on my pc spotify... no problems , but on my i pad i have now version 061.48.. When i search for example  "disco "i get on my pc lots of playlists form other people , but ...

eliboo21

Newbie

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes