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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 399353 Views
  • 879 replies
  • 326 likes
  • 399353 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78909 Views
  • 124 replies
  • 32 likes
  • 78909 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 18073 Views
  • 8 replies
  • 0 likes
  • 18073 Views
  • 8 replies
  • 0 likes

Require update to libspotify for arm7s support

Can someone recompile the current version to support arm7s (iPhone5/iPod Touch 5th Gen) architectures please? Many thanks in advance, Samuel

  • Newbie
  • Can someone recompile the current version to support arm7s (iPhone5/iPod Touch 5th Gen) architectures please?   Many thanks in advance, Samuel
  • 102 Views
  • 0 replies
  • 0 likes
  • 102 Views
  • 0 replies
  • 0 likes

What's New page doesn't load

The What's New page does not load on my iPhone. It does not matter whether I am connected to a WiFi network or the cellular network. I am a premium member.

  • Casual Listener
  • The What's New page does not load on my iPhone.  It does not matter whether I am connected to a WiFi network or the cellular network.  I am a premium member. 
  • 132 Views
  • 0 replies
  • 0 likes
  • 132 Views
  • 0 replies
  • 0 likes

The next track doesn't play if the iPhone is locked.

Description The next track doesn't play if the iPhone is locked. It's not doing it every time, but it's frequent. If I wait, nothing happens. I have to unlock my phone, then the illustration of the track that has finished briefly appears before to be...

  • Casual Listener
  • Description The next track doesn't play if the iPhone is locked. It's not doing it every time, but it's frequent.   If I wait, nothing happens. I have to unlock my phone, then the illust...
  • nonscience
  • Casual Listener
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Can'l login to Spotify iOS4 on iPod touch

I have Spotify Premium and have used Spotify on my iPod Touch for well over a year. Listen to online and offline content. Never have had a problem until today when it suddenly comes up with a login page when I go to open Spotify on the iPod Touch. No...

  • Newbie
  • I have Spotify Premium and have used Spotify on my iPod Touch for well over a year.  Listen to online and offline content.  Never have had a problem until today when it suddenly comes up wi...
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

Playlist was available offline, now not

Am a Premium user, and had a playlist that was set as available offline. Used this function on my iPhone, and saw all the tracks had the green icon noting they could be listened to without a connection. Added new songs to playlist today, and clicked ...

  • Newbie
  • Am a Premium user, and had a playlist that was set as available offline.  Used this function on my iPhone, and saw all the tracks had the green icon noting they could be listened to without a co...
  • 149 Views
  • 0 replies
  • 0 likes
  • 149 Views
  • 0 replies
  • 0 likes

Syncing ipod touch with spotify

When I subscribed to Spotify Premium, I had no problem making playlists available for offline use. Then I didn't use these playlists on my Ipod Touch and used my husband's ipad. Now that I am using my Ipod again, all the playlists are no longer avail...

  • Casual Listener
  • When I subscribed to Spotify Premium, I had no problem making playlists available for offline use. Then I didn't use these playlists on my Ipod Touch and used my husband's ipad.   Now...
  • bhatnagar
  • Casual Listener
  • 574 Views
  • 1 replies
  • 1 likes
  • 574 Views
  • 1 replies
  • 1 likes

Solved!! Folders on iPhone app are not deletable and do not appear on the desktop app

Hello, I have a folder on the iPhone App called "x" containg three playlists and another folder called "x" (again) containg the rest of my playlists. I don't know how that happened but I think it was when I played around with the folder function. On ...

  • Regular
  • Hello,   I have a folder on the iPhone App called "x" containg three playlists and another folder called "x" (again) containg the rest of my playlists. I don't know how that happened but I t...
  • Mytikas
  • Regular
  • 539 Views
  • 7 replies
  • 0 likes
  • 539 Views
  • 7 replies
  • 0 likes

0.5.9 crashes on startup

Having problems with 0.5.9! Description The Spotify app on my iPhone crashes at startup every time. It is now unusable. A more detailed description, using numbered steps 1. I starred some tracks and opened the Spotify app to sync them. (I'm syncing s...

  • Newbie
  • Having problems with 0.5.9!   Description The Spotify app on my iPhone crashes at startup every time. It is now unusable.   A more detailed description, using numbered steps 1. ...
  • polintr
  • Casual Listener
  • 161 Views
  • 2 replies
  • 1 likes
  • 161 Views
  • 2 replies
  • 1 likes

Changing Bit Rate of Offline Content

Hello, I initially filled my iPhone with music for offline play at 320 Kbits/s bitrate but eventualy found myself quickly running out of space due to other types of media on my phone and would like to now downgrade the files to 160 kbits/secs. I have...

  • Casual Listener
  • Hello,   I initially filled my iPhone with music for offline play at 320 Kbits/s bitrate but eventualy found myself quickly running out of space due to other types of media on my phone and w...
  • 145 Views
  • 0 replies
  • 0 likes
  • 145 Views
  • 0 replies
  • 0 likes

iPhone 4 app does nothing

Downloaded the iPhone app, but I can't play anything. My playlist is there but says I must be a Premium member to play. The app is useless.

  • Casual Listener
  • Downloaded the iPhone app, but I can't play anything. My playlist is there but says I must be a Premium member to play. The app is useless.
  • Peter__
  • Community Legend
  • 162 Views
  • 3 replies
  • 0 likes
  • 162 Views
  • 3 replies
  • 0 likes

Playing songs available offline with online mode

I have a simple question. If I play a song that is available offline without going offline mode, does Spotify play from streaming or from what is saved on my iPhone? It would be ridiculous if it streams what is already downloaded, but I want to make ...

  • Newbie
  • I have a simple question.   If I play a song that is available offline without going offline mode, does Spotify play from streaming or from what is saved on my iPhone?   It would be...
  • 147 Views
  • 0 replies
  • 1 likes
  • 147 Views
  • 0 replies
  • 1 likes

NEW OPTION !

why not put the "library" on iPhone and android? I love listening to my playlist. but sometimes it become painful to change the playlist every time. why not put the "library" as we offer the computer version. Like this we can read ALL our piece. (sor...

  • Newbie
  • why not put the "library" on iPhone and android?   I love listening to my playlist. but sometimes it become painful to change the playlist every time. why not put the "library" as we offer t...
  • 97 Views
  • 0 replies
  • 0 likes
  • 97 Views
  • 0 replies
  • 0 likes

Synchronisierung schlägt auf Grund Probleme mit der Serververbindung feh.

Hallo, ich möchte meine Playlist gerne auf meinen Ipod Touch Synchronisieren, doch sobal ich als "Offline-Verfügbar" auswähle bricht er die Synchronisierung ab und im PC erscheint " Es ist ein Problem mit dem Spotify Server aufgetreten".

  • Newbie
  • Hallo,   ich möchte meine Playlist gerne auf meinen Ipod Touch Synchronisieren, doch sobal ich als "Offline-Verfügbar" auswähle bricht er die Synchronisierung ab und im PC erscheint " Es ist...
  • Bomberman99
  • Newbie
  • 274 Views
  • 1 replies
  • 1 likes
  • 274 Views
  • 1 replies
  • 1 likes

Manual Application Download

Hello, I'm currently living in a country that Spotify is not current support. How can I download the iPhone application and use my premium account? With Android it was easy, I just selected the "Manual download" in the page. Does iPhone have the same...

  • Regular
  • Hello,   I'm currently living in a country that Spotify is not current support. How can I download the iPhone application and use my premium account?    With Android it was e...
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

Premium isn't working on iPhone!

Hi,I just reactivated my Spotify, and it says I have an active premium subscription. But when I try to create playlists, it doesn't work, it says only premium users are allowed. But my old playlists that I DO have I can make them available offline. C...

  • Casual Listener
  • Hi, I just reactivated my Spotify, and it says I have an active premium subscription. But when I try to create playlists, it doesn't work, it says only premium users are allowed. But my old playli...
  • jbradley
  • Casual Listener
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Songs unavailable to play

My subscription ended as my card details expired. After renewing my card details and resuming with Spotify Premium - all of my playlists now contain '0 tracks' on my iphone. When I select the playlist - some of the songs are there (not all) but greye...

  • Newbie
  • My subscription ended as my card details expired. After renewing my card details and resuming with Spotify Premium - all of my playlists now contain '0 tracks' on my iphone. When I select the pla...
  • Peter__
  • Community Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Just subscribed for Spotify Premiun

How long does it normally take for the mobile app to see that I have a premium account?

  • Casual Listener
  • How long does it normally take for the mobile app to see that I have a premium account?
  • Peter__
  • Community Legend
  • 169 Views
  • 2 replies
  • 0 likes
  • 169 Views
  • 2 replies
  • 0 likes

spotify on itouch will not search

i am not sure what the problem is, but i have an itouch 5 and the search option doesnt work half the time. you type in an artist and it just sits there and, or it searches and nothing comes up. as of yesteray it trys to load the search screen, but no...

  • Regular
  • i am not sure what the problem is, but i have an itouch 5 and the search option doesnt work half the time. you type in an artist and it just sits there and, or it searches and nothing comes up. as of...
  • 104 Views
  • 0 replies
  • 0 likes
  • 104 Views
  • 0 replies
  • 0 likes

Tracks/albums that I have downloaded on my iPhone app disappear

I have a premium Spotify account. I use the iPhone app to download albums and tracks to play offline as playlists. Recently I have noticed that the playlist take a few minutes to load which is frustrating when you just want to open the app and play i...

  • Newbie
  • I have a premium Spotify account. I use the iPhone app to download albums and tracks to play offline as playlists. Recently I have noticed that the playlist take a few minutes to load which is frustr...
  • 157 Views
  • 0 replies
  • 0 likes
  • 157 Views
  • 0 replies
  • 0 likes