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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

228189 Views

53 replies

13 likes

  • 228189 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

152377 Views

507 replies

108 likes

  • 152377 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106549 Views

19 replies

38 likes

  • 106549 Views
  • 19 replies
  • 38 likes

Solved!! Can I listen to my star track (which is public) at the same time someone else is?

While listening to my "star" playlist on Spotify, the playback stopped and I got the message: "Spotify stopped because this account is being used by someone else". Then I noticed in place of where my name appears under the playlist title it said "by ...

Regular

  While listening to my "star" playlist on Spotify, the playback stopped and I got the message: "Spotify stopped because this account is being used by someone else".  Then I noticed in pl...

motwins22

Regular

513 Views

4 replies

0 likes

  • 513 Views
  • 4 replies
  • 0 likes

cant login to premium account.. worked this morning

Worked fine this morning.. now only radio works.. says I have a premium account.

Newbie

Worked fine this morning.. now only radio works.. says I have a premium account.

Liam

Community Legend

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes

Auto resume going back several tracks

Hi, I use Spotify on my iPhone (4S, iOS 6.1) and often have problems with the auto resume. Example: listen to track A, B, C before exiting Spotify halfway during track D. When I re-open the app it does not resume playing at track D, but jumps back to...

Newbie

  Hi,   I use Spotify on my iPhone (4S, iOS 6.1) and often have problems with the auto resume.   Example:  listen to track A, B, C before exiting Spotify halfway during ...

ColinR

Casual Listener

515 Views

1 replies

0 likes

  • 515 Views
  • 1 replies
  • 0 likes

Can't stream

Had premium for got to switch credit cards so it got canceled and now I just reneed it and now I can't stream music says I need to upgrade which I did already

Newbie

Had premium for got to switch credit cards so it got canceled and now I just reneed it and now I can't stream music says I need to upgrade which I did already

Richard

Community Legend

212 Views

1 replies

0 likes

  • 212 Views
  • 1 replies
  • 0 likes

Premium will load on MAC & IPad but not on IPhone

I can't seem to get Prem to load on IPhone. I did have a free account and upgraded a couple of days ago. Help! It says I need to be a premium member to stream songs. Laptop and Ipad work perfect. Thanks in advance. Order ID: 157871348015

Casual Listener

I can't seem to get Prem to load on IPhone. I did have a free account and upgraded a couple of days ago. Help! It says I need to be a premium member to stream songs. Laptop and Ipad work perfect. T...

Peter__

Community Legend

305 Views

4 replies

0 likes

  • 305 Views
  • 4 replies
  • 0 likes

Certain radio stations won't start on iPad, iPhone, Mac

For the last few weeks the radio function hasn't been working properly on all of my spotify devices: iPad, iPhone, MacBook. once I play a radio genre eg Indie, I then can't play it again, getting the "Sorry this radio station cannot be started" messa...

Newbie

For the last few weeks the radio function hasn't been working properly on all of my spotify devices: iPad, iPhone, MacBook.   once I play a radio genre eg Indie, I then can't play it again, ...

Joe

Community Legend

2173 Views

7 replies

1 likes

  • 2173 Views
  • 7 replies
  • 1 likes

Solved!! Spotify Premium not working on iPhone

Hello! I recently got the "Try Spotify Premium for 30 days" (want to try before I buy) but it dosen't seem to work on my iPhone 4 iOS 6.1. I have the latest update and everything is good. On my PC it works, but on my iPhone, when I search for a song,...

Visitor

Hello! I recently got the "Try Spotify Premium for 30 days" (want to try before I buy) but it dosen't seem to work on my iPhone 4 iOS 6.1. I have the latest update and everything is good. On my PC it...

user-removed

Not applicable

832 Views

3 replies

0 likes

  • 832 Views
  • 3 replies
  • 0 likes

Not working

Yep bought premuim and it's not working at all.... its under my email [snip - email]

Newbie

Yep bought premuim and it's not working at all.... its under my email [snip - email]

meahtenoha

Spotify

371 Views

3 replies

0 likes

  • 371 Views
  • 3 replies
  • 0 likes

Premium not working on iPhone5

I signed up for the free 30 day premium trial last week, with full intentions of proceeding after the trial is up. Unfortunately, my phone's mobile app has not synced since I signed up for this. I did the 48 hour trial before and it worked ok, but no...

Casual Listener

I signed up for the free 30 day premium trial last week, with full intentions of proceeding after the trial is up. Unfortunately, my phone's mobile app has not synced since I signed up for this. I di...

Liam

Community Legend

430 Views

3 replies

0 likes

  • 430 Views
  • 3 replies
  • 0 likes

Spotify radio stops and starts playing every few seconds on iPhone 4 over G3

Hi all, This has just started and is really really annoying !! I have tried the fix i.e. delete the app - reboot iPhone - re install the App no good I also quit all push notifications and gapless play is anyon else haing this problem ?? I have the la...

Regular

Hi all, This has just started and is really really annoying !! I have tried the fix i.e. delete the app - reboot iPhone - re install the App no good I also quit all push notifications and gap...

xenia2012

Regular

957 Views

7 replies

0 likes

  • 957 Views
  • 7 replies
  • 0 likes

Solved!! iPhone App - Premium Account doesn't work!!!

Same as Topic Subject. I've already unistalled and re-installed the app but nothing changed. Can someone help me?

Casual Listener

Same as Topic Subject. I've already unistalled and re-installed the app but nothing changed.   Can someone help me?

savanatheone

Casual Listener

491 Views

4 replies

0 likes

  • 491 Views
  • 4 replies
  • 0 likes

Premium subscription not working.

I subscribed to the free premium subscription and its not working.

Casual Listener

I subscribed to the free premium subscription and its not working.

Peter__

Community Legend

373 Views

6 replies

0 likes

  • 373 Views
  • 6 replies
  • 0 likes

Saving playlists with songs already on the iphone device

I am trying to understand whether or not Spotify saves duplicate copies of songs in my Spotify playlists that already reside on my iPhone for a premium subscription. For example, if I make a playlist in Spotify for an album, and I already have one of...

Newbie

I am trying to understand whether or not Spotify saves duplicate copies of songs in my Spotify playlists that already reside on my iPhone for a premium subscription.  For example, if I make a pl...

Peter__

Community Legend

1037 Views

1 replies

0 likes

  • 1037 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Music and other apps

Hey Guys, is there a chance that I can listen to my offline-spotify lists with other apps like apples music app or in:play music app? greetings

Casual Listener

Hey Guys,   is there a chance that I can listen to my offline-spotify lists with other apps like apples music app or in:play music app?   greetings

hadschii

Casual Listener

543 Views

2 replies

0 likes

  • 543 Views
  • 2 replies
  • 0 likes

ipad 2 offline mode continues to clock on playlist screen

If my ipad is not on wifi and Spotify is in offline mode on the column that shows my playlists it continues to give me the circle as if it's still clocking. If I am in offline mode why does it continue to do this? I can still access my playlists and ...

Casual Listener

If my ipad is not on wifi and Spotify is in offline mode on the column that shows my playlists it continues to give me the circle as if it's still clocking.  If I am in offline mode why does it ...

shelley6170

Casual Listener

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes

Spotify scrobbles wrong tracks from iPod Classic

I have Spotify synchronize my iPod Classic (current generation) and while everything works so far, I noticed that when I connect the iPod a number of tracks are being scrobbled to my Last.fm account - only that Spotify sends a seemingly random list o...

Casual Listener

I have Spotify synchronize my iPod Classic (current generation) and while everything works so far, I noticed that when I connect the iPod a number of tracks are being scrobbled to my Last.fm account ...

186 Views

0 replies

0 likes

  • 186 Views
  • 0 replies
  • 0 likes

Songs won't play for more than a second

I seem to have several problems at the moment with Spotify which is making it almost impossible to use at the moment,my first problem which I've been experincing for a week or so now is that songs might skip or stop whenever I move,and it still skips...

Newbie

I seem to have several problems at the moment with Spotify which is making it almost impossible to use at the moment,my first problem which I've been experincing for a week or so now is that songs mi...

270 Views

0 replies

0 likes

  • 270 Views
  • 0 replies
  • 0 likes

When offline or just on Network I cannot play synced tracks (Preminum User)

Hi There, Desperately need help. I have an iPhone 4S and recently upgraded my Iphone system to 6.1 (still the same phone). Ever since doing this I can't play synced songs offline. I am a premium user. What used to happen: I'd go offline (in the subwa...

Newbie

Hi There,   Desperately need help.  I have an iPhone 4S and recently upgraded my Iphone system to 6.1 (still the same phone).  Ever since doing this I can't play synced songs offli...

215 Views

0 replies

0 likes

  • 215 Views
  • 0 replies
  • 0 likes

Solved!! Iphone: App trouble.

Hey, the Spotify App refuses to accept my Facebook password... Any ideas why? I have also changed it, but still no luck.

Casual Listener

Hey, the Spotify App refuses to accept my Facebook password... Any ideas why? I have also changed it, but still no luck.

Liam

Community Legend

486 Views

5 replies

0 likes

  • 486 Views
  • 5 replies
  • 0 likes