Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

Dannythyuhh

Casual Listener

143048 Views

503 replies

108 likes

  • 143048 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

99807 Views

19 replies

38 likes

  • 99807 Views
  • 19 replies
  • 38 likes

Limited length of messages?

Hey guys,when I wanted to share a track with a friend of mine (we're both using Facebook to login) I noticed that there's a limit regarding the length of the message: My messages may not exceed 128 characters or I cannot send it. It's 2013 and this i...

Newbie

Hey guys, when I wanted to share a track with a friend of mine (we're both using Facebook to login) I noticed that there's a limit regarding the length of the message: My messages may not exceed 1...

246 Views

0 replies

0 likes

  • 246 Views
  • 0 replies
  • 0 likes

IPod - I have a premium membership but spotify is saying my 'trial' is over???

I am unable to access synced music offline on my Ipod since the Spotify app says my free 30 day trial is over, however I have a premium membership. This problem does not extend to my laptop or iPhone which are working fine. How do I fix the problem?

Casual Listener

I am unable to access synced music offline on my Ipod since the Spotify app says my free 30 day trial is over, however I have a premium membership.   This problem does not extend to my lapto...

Peter__

Community Legend

293 Views

3 replies

0 likes

  • 293 Views
  • 3 replies
  • 0 likes

Forgot password -

I have a Spotify Premium abb. I have used Spotfy on my PC and now i wish to use it on my Iphone 5. I have installed it on my phone and asked for username and password. I cant fint my password. I payed with card and i cant remember ta have received a ...

Newbie

I have a Spotify Premium abb. I have used Spotfy on my PC and now i wish to use it on my Iphone 5. I have installed it on my phone and asked for username and password. I cant fint my password. I pa...

Liam

Community Legend

622 Views

1 replies

0 likes

  • 622 Views
  • 1 replies
  • 0 likes

Spotify not working despite active account

Spotify won't work despite having an active account. Everytime I select a track it says I need Premium when I'm a paid up unlimited member. Have tried reinstalling the app and still no joy. Any ideas would be greatly appreciated.

Newbie

Spotify won't work despite having an active account. Everytime I select a track it says I need Premium when I'm a paid up unlimited member.  Have tried reinstalling the app and still no joy. &...

Peter__

Community Legend

220 Views

1 replies

0 likes

  • 220 Views
  • 1 replies
  • 0 likes

Certain tracks won't play on iPhone

Some tracks from the Josh Garrels album "Love & War & The Sea In Between" won't play on my iPhone. They work fine on my desktop, and show up black on playlist on phone yet they just won't play. I have them downloaded also for offline play. I tried re...

Newbie

Some tracks from the Josh Garrels album "Love & War & The Sea In Between" won't play on my iPhone.  They work fine on my desktop, and show up black on playlist on phone yet they just won...

193 Views

0 replies

0 likes

  • 193 Views
  • 0 replies
  • 0 likes

Solved!! Can I listen to my star track (which is public) at the same time someone else is?

While listening to my "star" playlist on Spotify, the playback stopped and I got the message: "Spotify stopped because this account is being used by someone else". Then I noticed in place of where my name appears under the playlist title it said "by ...

Regular

  While listening to my "star" playlist on Spotify, the playback stopped and I got the message: "Spotify stopped because this account is being used by someone else".  Then I noticed in pl...

motwins22

Regular

481 Views

4 replies

0 likes

  • 481 Views
  • 4 replies
  • 0 likes

cant login to premium account.. worked this morning

Worked fine this morning.. now only radio works.. says I have a premium account.

Newbie

Worked fine this morning.. now only radio works.. says I have a premium account.

Liam

Community Legend

216 Views

1 replies

0 likes

  • 216 Views
  • 1 replies
  • 0 likes

Can't stream

Had premium for got to switch credit cards so it got canceled and now I just reneed it and now I can't stream music says I need to upgrade which I did already

Newbie

Had premium for got to switch credit cards so it got canceled and now I just reneed it and now I can't stream music says I need to upgrade which I did already

Richard

Community Legend

191 Views

1 replies

0 likes

  • 191 Views
  • 1 replies
  • 0 likes

Not working

Yep bought premuim and it's not working at all.... its under my email [snip - email]

Newbie

Yep bought premuim and it's not working at all.... its under my email [snip - email]

meahtenoha

Spotify

351 Views

3 replies

0 likes

  • 351 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Premium not working on iPhone

Hello! I recently got the "Try Spotify Premium for 30 days" (want to try before I buy) but it dosen't seem to work on my iPhone 4 iOS 6.1. I have the latest update and everything is good. On my PC it works, but on my iPhone, when I search for a song,...

Visitor

Hello! I recently got the "Try Spotify Premium for 30 days" (want to try before I buy) but it dosen't seem to work on my iPhone 4 iOS 6.1. I have the latest update and everything is good. On my PC it...

user-removed

Not applicable

795 Views

3 replies

0 likes

  • 795 Views
  • 3 replies
  • 0 likes

Spotify requires login on offline mode

If I select offline mode, or even if I'm just not connected to the internet, and close the app and re-open it, it asks for me to login......why?

Regular

If I select offline mode, or even if I'm just not connected to the internet, and close the app and re-open it, it asks for me to login......why?

MadisonTomlinso

Newbie

5663 Views

8 replies

1 likes

  • 5663 Views
  • 8 replies
  • 1 likes

Premium not working on iPhone5

I signed up for the free 30 day premium trial last week, with full intentions of proceeding after the trial is up. Unfortunately, my phone's mobile app has not synced since I signed up for this. I did the 48 hour trial before and it worked ok, but no...

Casual Listener

I signed up for the free 30 day premium trial last week, with full intentions of proceeding after the trial is up. Unfortunately, my phone's mobile app has not synced since I signed up for this. I di...

Liam

Community Legend

391 Views

3 replies

0 likes

  • 391 Views
  • 3 replies
  • 0 likes

Solved!! iPhone App - Premium Account doesn't work!!!

Same as Topic Subject. I've already unistalled and re-installed the app but nothing changed. Can someone help me?

Casual Listener

Same as Topic Subject. I've already unistalled and re-installed the app but nothing changed.   Can someone help me?

savanatheone

Casual Listener

465 Views

4 replies

0 likes

  • 465 Views
  • 4 replies
  • 0 likes

Premium subscription not working.

I subscribed to the free premium subscription and its not working.

Casual Listener

I subscribed to the free premium subscription and its not working.

Peter__

Community Legend

362 Views

6 replies

0 likes

  • 362 Views
  • 6 replies
  • 0 likes

Saving playlists with songs already on the iphone device

I am trying to understand whether or not Spotify saves duplicate copies of songs in my Spotify playlists that already reside on my iPhone for a premium subscription. For example, if I make a playlist in Spotify for an album, and I already have one of...

Newbie

I am trying to understand whether or not Spotify saves duplicate copies of songs in my Spotify playlists that already reside on my iPhone for a premium subscription.  For example, if I make a pl...

Peter__

Community Legend

1024 Views

1 replies

0 likes

  • 1024 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Music and other apps

Hey Guys, is there a chance that I can listen to my offline-spotify lists with other apps like apples music app or in:play music app? greetings

Casual Listener

Hey Guys,   is there a chance that I can listen to my offline-spotify lists with other apps like apples music app or in:play music app?   greetings

hadschii

Casual Listener

522 Views

2 replies

0 likes

  • 522 Views
  • 2 replies
  • 0 likes

ipad 2 offline mode continues to clock on playlist screen

If my ipad is not on wifi and Spotify is in offline mode on the column that shows my playlists it continues to give me the circle as if it's still clocking. If I am in offline mode why does it continue to do this? I can still access my playlists and ...

Casual Listener

If my ipad is not on wifi and Spotify is in offline mode on the column that shows my playlists it continues to give me the circle as if it's still clocking.  If I am in offline mode why does it ...

shelley6170

Casual Listener

283 Views

1 replies

0 likes

  • 283 Views
  • 1 replies
  • 0 likes

Spotify scrobbles wrong tracks from iPod Classic

I have Spotify synchronize my iPod Classic (current generation) and while everything works so far, I noticed that when I connect the iPod a number of tracks are being scrobbled to my Last.fm account - only that Spotify sends a seemingly random list o...

Casual Listener

I have Spotify synchronize my iPod Classic (current generation) and while everything works so far, I noticed that when I connect the iPod a number of tracks are being scrobbled to my Last.fm account ...

182 Views

0 replies

0 likes

  • 182 Views
  • 0 replies
  • 0 likes

Songs won't play for more than a second

I seem to have several problems at the moment with Spotify which is making it almost impossible to use at the moment,my first problem which I've been experincing for a week or so now is that songs might skip or stop whenever I move,and it still skips...

Newbie

I seem to have several problems at the moment with Spotify which is making it almost impossible to use at the moment,my first problem which I've been experincing for a week or so now is that songs mi...

261 Views

0 replies

0 likes

  • 261 Views
  • 0 replies
  • 0 likes

When offline or just on Network I cannot play synced tracks (Preminum User)

Hi There, Desperately need help. I have an iPhone 4S and recently upgraded my Iphone system to 6.1 (still the same phone). Ever since doing this I can't play synced songs offline. I am a premium user. What used to happen: I'd go offline (in the subwa...

Newbie

Hi There,   Desperately need help.  I have an iPhone 4S and recently upgraded my Iphone system to 6.1 (still the same phone).  Ever since doing this I can't play synced songs offli...

205 Views

0 replies

0 likes

  • 205 Views
  • 0 replies
  • 0 likes