Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
Casual Listener
143281 Views
503 replies
108 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
why is this happening? This is the name of one of my facebook friends and it always appears next to the song/artist title on my iPhone starred playlist. it sometimes changes to another name starting with "M'. How do I get rid of this?
why is this happening? This is the name of one of my facebook friends and it always appears next to the song/artist title on my iPhone starred playlist. it sometimes changes to another name starting ...
Not applicable
503 Views
2 replies
0 likes
My IPhone 4 will only play about 1 minute of a song and then freeze even when prompted to switch songs. Does it both on wifi and 3g. I've deleted and re-downloaded the app and it's still not working....any ideas?
My IPhone 4 will only play about 1 minute of a song and then freeze even when prompted to switch songs. Does it both on wifi and 3g. I've deleted and re-downloaded the app and it's still not wo...
Regular
2280 Views
7 replies
1 likes
I just payed for a premium membership, logged out and back in, and it is still not registering. Help!
I just payed for a premium membership, logged out and back in, and it is still not registering. Help!
Spotify
551 Views
1 replies
1 likes
I suggest that everyone stay away from iOS 6 beta 4 if you want to listen to music in high quality. I have also noticed AirPlay and Bluetooth playback issues as well. (glitching) This is not limited to the Spotify iOS app. I have gotten word from oth...
I suggest that everyone stay away from iOS 6 beta 4 if you want to listen to music in high quality. I have also noticed AirPlay and Bluetooth playback issues as well. (glitching) ...
Regular
10409 Views
51 replies
7 likes
Hi there, I keep getting the "Offline Playlists" error that tells me "There was an error communicating with Spotify. Some tracks couldn't be made available offline. Spotify will try later." I'm a premium member on an iPod touch (iOS 4). I've tried qu...
Hi there, I keep getting the "Offline Playlists" error that tells me "There was an error communicating with Spotify. Some tracks couldn't be made available offline. Spotify wil...
Newbie
2394 Views
13 replies
0 likes
I have a very large iTunes library of personal music (DRM Free) that are now in my Spotify local files. I'd like to only include the local files within a specific Spotify playlist when I synch to my mobile - in other words, I have certain local files...
I have a very large iTunes library of personal music (DRM Free) that are now in my Spotify local files. I'd like to only include the local files within a specific Spotify playlist when I synch ...
390 Views
0 replies
2 likes
So I have been enjoying having the use of Spotify on my iPhone. It has allowed me to free up a lot of space by getting rid of a lot of the songs I had on my phone which I could now listen to on Spotify.HOWEVER it stopped working yesterday. I have see...
So I have been enjoying having the use of Spotify on my iPhone. It has allowed me to free up a lot of space by getting rid of a lot of the songs I had on my phone which I could now listen to on...
356 Views
0 replies
0 likes
Why do some songs appear on the desktop app, but not on the mobile app? The new Marillion album, Sounds That Can't Be Made, is only on the desktop app and not on the mobile app. Is it a rights issue? Thanks!
Why do some songs appear on the desktop app, but not on the mobile app? The new Marillion album, Sounds That Can't Be Made, is only on the desktop app and not on the mobile app. Is it a ri...
196 Views
0 replies
0 likes
I just upgraded my account to premium and the app on my iPhone tells me that only premium users can listen to music mobile. I've deleted the app, reloaded it and it's still giving me the same message. How do I fix this?
I just upgraded my account to premium and the app on my iPhone tells me that only premium users can listen to music mobile. I've deleted the app, reloaded it and it's still giving me the same message...
Music Fan
310 Views
3 replies
1 likes
Hi! I was told that it is possible to use up to three mobile devices with one account. So I thought, my wife could use it with her iPhone, too. Problem: My LogIn does not work. It won´t "connect". Maybe it´s because she has a diffenrent facebook-acco...
Hi! I was told that it is possible to use up to three mobile devices with one account. So I thought, my wife could use it with her iPhone, too. Problem: My LogIn does not work. It won´t "connect". Ma...
233 Views
0 replies
0 likes
I have a single playlist that's only local files. I've been listening to it obsessively on my iPod through Spoitify up until a few days ago. It played fine. Today, when I went to play it again in my car, it played for a second then crashed the app. I...
I have a single playlist that's only local files. I've been listening to it obsessively on my iPod through Spoitify up until a few days ago. It played fine. Today, when I went to play it a...
Music Fan
1405 Views
12 replies
0 likes
I want the spotify in my mobile but with lyrcs. is possible to find the lyrcis like musixmatch in computer? and how?
I want the spotify in my mobile but with lyrcs. is possible to find the lyrcis like musixmatch in computer? and how?
223 Views
0 replies
0 likes
Hi everyone. I was wondering why can't we have full acces to Spotify on mobile devices when we are at home, and connected to the home Wi-FI ? I would like to be able to use Spotify anywhere in my house, a laptop is heavy and not really convenient to ...
Hi everyone. I was wondering why can't we have full acces to Spotify on mobile devices when we are at home, and connected to the home Wi-FI ? I would like to be able to use Spotify anywh...
Spotify Legend
585 Views
1 replies
0 likes
Hi my account doesn't seem to have upgraded, I've paid and it has gone through but can't get it to work... I've tried uninstalling and reloading but no luck... Any ideas??Thanks Dan
Hi my account doesn't seem to have upgraded, I've paid and it has gone through but can't get it to work... I've tried uninstalling and reloading but no luck... Any ideas?? Thanks Dan
Spotify Legend
203 Views
1 replies
0 likes
Hi, I have purchased the premium for my phone, but it keeps telling me that I have to purchase the premium in order to play music. I am able to play music on my laptop but not on my phone. Please help!!
Hi, I have purchased the premium for my phone, but it keeps telling me that I have to purchase the premium in order to play music. I am able to play music on my laptop but not on my phone. Please hel...
257 Views
0 replies
0 likes
My premium account is not recognized on iOS iPhone app. Please help
My premium account is not recognized on iOS iPhone app. Please help
321 Views
0 replies
0 likes
Hello, I have spotify on my laptop as well as my iPhone and just recently purchased spotify premium, although I have paid for it according to my bank statement as well as my spotify account, for some reason I am not able to access the premium benefit...
Hello, I have spotify on my laptop as well as my iPhone and just recently purchased spotify premium, although I have paid for it according to my bank statement as well as my spotify account, for some...
233 Views
0 replies
0 likes
I have just started syncing playlists to my iPad and iPhone and for the most part it works but they are not picking up the whole playlists. For example on which has 563 tracks in it appears on my iPad saying it has synced 543 out of 563 tracks. If I ...
I have just started syncing playlists to my iPad and iPhone and for the most part it works but they are not picking up the whole playlists. For example on which has 563 tracks in it appear...
Regular
366 Views
2 replies
0 likes
Hi, Just wondering is there anyway to have an offline playlist that would only be on my iphone and one that is only on my PC? Basically I have big playlist of everything but its taking up too much space on my phone. Cheers P.S. my big playlist is set...
Hi, Just wondering is there anyway to have an offline playlist that would only be on my iphone and one that is only on my PC? Basically I have big playlist of everything but its...
Spotify Legend
242 Views
1 replies
0 likes
Im a spotify {unlimited ) subcriber and had a problem playing music that I starred in, it always says to do mobile streaming in the deskstop. I can not access my starred albums (music) in my iphone and ipad. Please help.... Thank you..
Im a spotify {unlimited ) subcriber and had a problem playing music that I starred in, it always says to do mobile streaming in the deskstop. I can not access my starred albums (music) in my iphone a...
Community Legend
268 Views
1 replies
0 likes
