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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48646 Views
  • 15 replies
  • 36 likes
  • 48646 Views
  • 15 replies
  • 36 likes

Solved!! "Now Playing" button not working

When I try to press the button, nothing happens. For example: If a song is playing, and I want to pause it, I press the "Now Playing" button. But when the button doesn't work, I have to start the song again. The problem is a little bit irritating. Pl...

  • Casual Listener
  • When I try to press the button, nothing happens. For example: If a song is playing, and I want to pause it, I press the "Now Playing" button. But when the button doesn't work, I have to start the son...
  • David
  • Spotify Legend
  • 2064 Views
  • 1 replies
  • 0 likes
  • 2064 Views
  • 1 replies
  • 0 likes

New playlist should be added at TOP of playlists!

How frustrating it is to add a new album to it's own new playlist, only to have to scroll all the way down (in my case past dozens and dozens of playlists) to find it again! And... how frustrating again to go into the desktop client and find the play...

  • Community Legend
  • How frustrating it is to add a new album to it's own new playlist, only to have to scroll all the way down (in my case past dozens and dozens of playlists) to find it again! And... how frustrating ag...
  • 650 Views
  • 0 replies
  • 0 likes
  • 650 Views
  • 0 replies
  • 0 likes

spottily on iPhone 4s

Hi can I have spotify on multiple phones i.e. 2? I am a premium subscriber thanks.

  • Newbie
  • Hi can I have spotify on multiple phones i.e. 2? I am a premium subscriber thanks.
  • David
  • Spotify Legend
  • 836 Views
  • 1 replies
  • 0 likes
  • 836 Views
  • 1 replies
  • 0 likes

Music stops after 1 minute!

I have had this problem before and some how I fixed it after hours of fiddling around a couple months ago.This time absolutely nothing works. Each song will stop playing after one minute. I have installed and reinstalled spotify on both my lap top an...

  • Casual Listener
  • I have had this problem before and some how I fixed it after hours of fiddling around a couple months ago. This time absolutely nothing works. Each song will stop playing after one minute. I have in...
  • David
  • Spotify Legend
  • 1763 Views
  • 3 replies
  • 0 likes
  • 1763 Views
  • 3 replies
  • 0 likes

Recreating playlists?

I erased some playlists on my iPhone, thinking it was ONLY on the phone that I erased them...BUT...they also disappeared from my Mac...Is there any way I can recreate the playlists...maybe old cache, or some sort of backup file...or in some other way...

  • Newbie
  • I erased some playlists on my iPhone, thinking it was ONLY on the phone that I erased them... BUT...they also disappeared from my Mac... Is there any way I can recreate the playlists...maybe old ...
  • StevenR
  • Roadie
  • 824 Views
  • 1 replies
  • 0 likes
  • 824 Views
  • 1 replies
  • 0 likes

streaming not possible - iPhone

Since I have installed a new version of Spotify premium streaming on my Iphone is no longer possible. I have reinstalled everything a few times but nothing works. Is there something in the new version that needs special attention. Who can help.

  • Newbie
  • Since I have installed a new version of Spotify premium streaming on my Iphone is no longer possible. I have reinstalled everything a few times but nothing works. Is there something in the new versio...
  • David
  • Spotify Legend
  • 829 Views
  • 1 replies
  • 0 likes
  • 829 Views
  • 1 replies
  • 0 likes

Ipod touch 8gb - premium account

I am looking to purchase an ipod touch 8gb. I already pay for the premium spotify. What I am wondering is how many songs I can have on my spotify online/offline on the 8gb ipod? I would mainly like to use it offline for some playlists. I don't plan o...

  • Casual Listener
  • I am looking to purchase an ipod touch 8gb. I already pay for the premium spotify. What I am wondering is how many songs I can have on my spotify online/offline on the 8gb ipod?  I would mainly ...
  • Richard
  • Community Legend
  • 1789 Views
  • 1 replies
  • 0 likes
  • 1789 Views
  • 1 replies
  • 0 likes

Solved!! Navigating Spotify on iPhone

How do I get to my queue from the "Now Playing" Screen?

  • Regular
  • How do I get to my queue from the "Now Playing" Screen?
  • DancingPaul
  • Casual Listener
  • 3821 Views
  • 8 replies
  • 1 likes
  • 3821 Views
  • 8 replies
  • 1 likes

Solved!! Offline Mode not working after the 4th playlist

Hi ! I am trying to have my 4th playlist available offline on my iphone4. It does not sync.The first 3 playlists were synced fine and show the green offline symbol for all the tracks.I have tried to recreate the playlist on the iphone and on the Wind...

  • Casual Listener
  • Hi !   I am trying to have my 4th playlist available offline on my iphone4. It does not sync. The first 3 playlists were synced fine and show the green offline symbol for all the tracks. I h...
  • jvanderb
  • Roadie
  • 1986 Views
  • 2 replies
  • 1 likes
  • 1986 Views
  • 2 replies
  • 1 likes

Premium not recognized on iPhone

My iPhone doesn't recognize my premium account either.Sorry but your software has a lot of bugs. Please advise ifyou can about fixing the mobile client problem.x_er_98

  • Casual Listener
  • My iPhone doesn't recognize my premium account either. Sorry but your software has a lot of bugs. Please advise if you can about fixing the mobile client problem. x_er_98
  • 776 Views
  • 0 replies
  • 0 likes
  • 776 Views
  • 0 replies
  • 0 likes

just upgraded and Ipod will not sync

I recently upgraded to Spotify Premium, however when I plug my ipod into the computer nothing shows up under the 'device' tab. Why is my device not showing up?I've closed itunes and I've opened spotify then my device and vice versa...but nothing is s...

  • Casual Listener
  • I recently upgraded to Spotify Premium, however when I plug my ipod into the computer nothing shows up under the 'device' tab.  Why is my device not showing up? I've closed itunes and I've open...
  • user-removed
  • Not applicable
  • 1073 Views
  • 1 replies
  • 0 likes
  • 1073 Views
  • 1 replies
  • 0 likes

Offline tracks are perpetually syncing

The President of my company got a Spotify membership and has been struggling for weeks to get offline tracks to work properly on his iPhone. He has about fifty tracks and when he first joined I managed to get all of them to sync to his phone over the...

  • Newbie
  • The President of my company got a Spotify membership and has been struggling for weeks to get offline tracks to work properly on his iPhone. He has about fifty tracks and when he first joined I manag...
  • 716 Views
  • 0 replies
  • 0 likes
  • 716 Views
  • 0 replies
  • 0 likes

Does not sync with iPhone

My playlists wont sync with my iPhone, only the local files. Can somebody please help me?

  • Casual Listener
  • My playlists wont sync with my iPhone, only the local files. Can somebody please help me?
  • tjb
  • Roadie
  • 1089 Views
  • 1 replies
  • 0 likes
  • 1089 Views
  • 1 replies
  • 0 likes

Problems Spotify vs Facebook

Everytime i wanna share a song to Facebook the web version starts and i'm forced to log in. Why?I'm already logged in with the app version. Anyone who can solve this problem?

  • Gig Goer
  • Everytime i wanna share a song to Facebook the web version starts and i'm forced to log in. Why? I'm already logged in with the app version. Anyone who can solve this problem?
  • 836 Views
  • 0 replies
  • 0 likes
  • 836 Views
  • 0 replies
  • 0 likes

Offline playlists and issues while abroad

Might be a coincident, but this is now the second holiday in a row where my Offline playlist works fine while on holiday but when I get home for some reason all playlist comes not available offline and I have to sync the playlist on my phone (Iphone4...

  • Newbie
  • Might be a coincident, but this is now the second holiday in a row where my Offline playlist works fine while on holiday but when I get home for some reason all playlist comes not available offline a...
  • 88TBone
  • Casual Listener
  • 1331 Views
  • 3 replies
  • 0 likes
  • 1331 Views
  • 3 replies
  • 0 likes

New iPod Touch issue

I have been using Spotify on a 3rd generation iPod Touch for about 6 months now. Recently I upgraded to a 4th generation device and have been resyncing my playlists and tracks. The problem is that none of my local tracks will play in offline mode now...

  • Casual Listener
  • I have been using Spotify on a 3rd generation iPod Touch for about 6 months now. Recently I upgraded to a 4th generation device and have been resyncing my playlists and tracks. The problem is that no...
  • ljackson
  • Casual Listener
  • 1480 Views
  • 2 replies
  • 0 likes
  • 1480 Views
  • 2 replies
  • 0 likes

Only sync songs that Spotify dont have?

Hey I just got premium service yesterday and overall its fantastic!However i have i little request: Let's say i have a playlist with 100 songs(could be a lot more). 10 songs are not in the Spotify library. Is there any way I can sync. ONLY the 10 son...

  • Casual Listener
  • Hey  I just got premium service yesterday and overall its fantastic! However i have i little request:   Let's say i have a playlist with 100 songs(could be a lot more). 10 songs are not...
  • 817 Views
  • 0 replies
  • 0 likes
  • 817 Views
  • 0 replies
  • 0 likes

What happened to Tablified?

Removed from Appstore http://devblog.thefamoussoftwarecompany.com/?p=44 I'm assuming Spotify got it removed, and if they did, I wonder why? And why can't Spotify make a app when a singe guy made one in a week because of personal need and extra time?

  • Casual Listener
  • Removed from Appstore   http://devblog.thefamoussoftwarecompany.com/?p=44   I'm assuming Spotify got it removed, and if they did, I wonder why? And why can't Spotify&nbsp...
  • jfooobet
  • Casual Listener
  • 1300 Views
  • 2 replies
  • 0 likes
  • 1300 Views
  • 2 replies
  • 0 likes

Won't sync!

Hey, the music won't sync when I put them in ''Starred'' from my PC, it worked previously but no longer... I added like 40 songs but nothing appear... I can see them on the PC tho, help I tried to log off, shut down, restart everything...I'm going to...

  • Newbie
  • Hey, the music won't sync when I put them in ''Starred'' from my PC, it worked previously but no longer... I added like 40 songs but nothing appear... I can see them on the PC tho, help 😕   I...
  • 923 Views
  • 0 replies
  • 0 likes
  • 923 Views
  • 0 replies
  • 0 likes