Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 88364 Views
  • 19 replies
  • 38 likes
  • 88364 Views
  • 19 replies
  • 38 likes

Superuser Contribution [iOS][Search] Add to queue covered by keyboard

For some terrible UX reason, on iOS the "Added to queue!" notification is obfuscated by the keyboard. So I have no idea if I successfully added a song to my queue or not until I navigate away from the page/filter/search. This is terrible design!

  • Gig Goer
  • For some terrible UX reason, on iOS the "Added to queue!" notification is obfuscated by the keyboard. So I have no idea if I successfully added a song to my queue or not until I navigate away from th...
  • CarlosE
  • Moderator
  • 609 Views
  • 3 replies
  • 0 likes
  • iOS
    Search
  • 609 Views
  • 3 replies
  • 0 likes

Spotify won’t play when offline

PlanPremium CountryNetherlandDeviceiPhone 11Operating SystemiOS 14.6My Question or IssueI can’t play any songs when I’m offline my Spotify keeps saying ur offline and can’t play any songs I tried re installing and it worked for a few week and then th...

  • Regular
  • Plan Premium  Country Netherland Device iPhone 11 Operating System iOS 14.6 My Question or Issue I can’t play any songs when I’m offline my Spotify keeps saying ur offline and can’t pla...
  • MateusM
  • Spotify Star
  • 1156 Views
  • 11 replies
  • 0 likes
  • 1156 Views
  • 11 replies
  • 0 likes

Superuser Contribution Apple TV 4K: Spotify pausing after 2 seconds

I have premium subscriptionSpotify pausing after 2 seconds on my Apple TV 4K connected to JBL speaker because at the same time Spotify opened on my MacBook Pro (not playing).When i quit from Spotify on my mac the problem disappears. All devices have ...

  • Casual Listener
  • I have premium subscription Spotify pausing after 2 seconds on my Apple TV 4K connected to JBL speaker because at the same time Spotify opened on my MacBook Pro (not playing). When i quit from Spot...
  • Jeremy
  • Spotify Legend
  • 575 Views
  • 3 replies
  • 0 likes
  • 575 Views
  • 3 replies
  • 0 likes

Superuser Contribution [iOS 14.7, iPhone 12 Pro Max] music keeps pausing randomly

I am having the issue on iPhone 12 Pro Max iOS 14.7 that music playback stops randomly, have to press play on the phone each time this happens. I am using Sony WH-1000XM4 and I am on the Spotify version 8.6.46.1081.The problem occurs randomly with in...

  • Regular
  • I am having the issue on iPhone 12 Pro Max iOS 14.7 that music playback stops randomly, have to press play on the phone each time this happens.  I am using Sony WH-1000XM4 and I am on the Spoti...
  • MafeG
  • Spotify Legend
  • 2014 Views
  • 2 replies
  • 2 likes
  • 2014 Views
  • 2 replies
  • 2 likes

Superuser Contribution Recently played artist not updating AGAIN.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) this is an ongoing issue, it’s been fixed but this morning it wont update again.

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   this is an ongoing issue, it’...
  • jojofly
  • Regular
  • 1018 Views
  • 12 replies
  • 5 likes
  • 1018 Views
  • 12 replies
  • 5 likes

Downloading liked songs crashes app

Iphone 8 Spotify app crashes if I set “liked songs” to download. The crash happens when the app is in background for about 1minute, every time - it’s unusable. It’s not even downloading the songs at the time as it’s set not to download unless there’s...

  • Newbie
  • Iphone 8 Spotify app crashes if I set “liked songs” to download. The crash happens when the app is in background for about 1minute, every time - it’s unusable.   It’s not even downloading the ...
  • MateusM
  • Spotify Star
  • 516 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 516 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify do not work on iPad.

PlanPremiumCountrySwedenDevice(iPad Pro 1st gen.Operating System(iOS 10.3)My Question or IssueApp or webb plyer do not work anymore since of today?error Message say accpunt do not exist but i can logg in and see my profile and account detailes.

  • Music Fan
  •   Plan Premium Country Sweden Device (iPad Pro 1st gen. Operating System (iOS 10.3) My Question or Issue App or webb plyer do not work anymore since of today? error Message say accp...
  • Alex
  • Spotify Legend
  • 910 Views
  • 7 replies
  • 0 likes
  • 910 Views
  • 7 replies
  • 0 likes

Superuser Contribution Car play - sending me nuts.

PlanPremiumCountryUKDeviceiPhone XROperating System iOS 14.6 My Question or IssueCar play is sending me nuts - but I don't know if it's spotify or anything else as other apps do the "We're playing but no sounds coming out" thing. So... Plug phone in ...

  • Newbie
  • Plan Premium Country UK Device iPhone XR Operating System  iOS 14.6   My Question or Issue Car play is sending me nuts - but I don't know if it's spotify or anything else as other...
  • Alex
  • Spotify Legend
  • 471 Views
  • 1 replies
  • 0 likes
  • Car Play
  • 471 Views
  • 1 replies
  • 0 likes

Superuser Contribution App crashes in the background

PlanFreeCountryUnited StatesDeviceiPhone 6s and iPhone SEOperating SystemiOS 14 My Question or IssueFor the past year, I have had the app crash within 10 minutes every single time it’s in the background. I have tried updating the app, turning off low...

  • Casual Listener
  • Plan Free Country United States Device iPhone 6s and iPhone SE Operating System iOS 14   My Question or Issue For the past year, I have had the app crash within 10 minutes every single...
  • sherlockh0meboy
  • Casual Listener
  • 895 Views
  • 4 replies
  • 2 likes
  • 895 Views
  • 4 replies
  • 2 likes

Superuser Contribution Shuffle - keeps defaulting

PlanPremiumCountryUkDeviceiPhone XSOperating SystemIOS LATEST My Question or IssueIM REALLY FED UP WITH SPOTIFY DEFAULTING TO SHUFFLE!!! I listen to classical mostly. The change to default to shuffle is extremely irritating. I often use Alexa or Siri...

  • Visitor
  • Plan Premium Country Uk Device iPhone XS Operating System IOS LATEST   My Question or Issue IM REALLY FED UP WITH SPOTIFY DEFAULTING TO SHUFFLE!!!  I listen to classical mostly. T...
  • Ver
  • Spotify Legend
  • 871 Views
  • 2 replies
  • 4 likes
  • 871 Views
  • 2 replies
  • 4 likes

Superuser Contribution Custom order of podcasts on iOs

PlanPremiumCountryUSADeviceiPhone 12, Windows 10, Firestick2016)Operating SystemiOS 14.7 Windows 10 My Question or IssueWhen I create a playlist of podcasts using either the Windows 10 desktop app or the iOS mobile app I have to go to the Windows 10 ...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 12, Windows 10, Firestick2016) Operating System iOS 14.7 Windows 10   My Question or Issue When I create a playlist of podcasts using either the ...
  • CarlosE
  • Moderator
  • 750 Views
  • 3 replies
  • 0 likes
  • 750 Views
  • 3 replies
  • 0 likes

[iOS] Can I sync local files from two laptops to one phone?

I just got a new laptop and have set up local files on that laptop and see my local files from my old laptop showing up in my playlists on my desktop. However my local files on my new laptop haven't been syncing to my phone yet. How do I get this syn...

  • Visitor
  • I just got a new laptop and have set up local files on that laptop and see my local files from my old laptop showing up in my playlists on my desktop. However my local files on my new laptop haven't ...
  • silas21
  • Music Fan
  • 233 Views
  • 1 replies
  • 0 likes
  • iOS
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lock screen ios system

https://easyupload.io/yca6e9 Hi, when you listening to a music and open the hamburger menu you have 2 choices: like or dislike with the symbols but when the song is already a liked song it’s write: remove this from your library but the symbol is stil...

  • Visitor
  • https://easyupload.io/yca6e9 Hi, when you listening to a music and open the hamburger menu you have 2 choices: like or dislike with the symbols but when the song is already a liked song it’s wri...
  • Novy
  • Moderator
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iOS][Your Library] New Playlist Order

Please consider including an ‘As Made’ option under my library playlists - with the new update, the four options are; Recently Played/Added, Alphabetical, and Creator. I would love to be able to access my playlists in the order that I made them again...

  • Visitor
  • Please consider including an ‘As Made’ option under my library playlists - with the new update, the four options are; Recently Played/Added, Alphabetical, and Creator. I would love to be able to acce...
  • Eni
  • Moderator
  • 468 Views
  • 2 replies
  • 5 likes
  • iOS
    Your Library
  • 468 Views
  • 2 replies
  • 5 likes

Superuser Contribution “Hey Spotify” feature causes Spotify audio to play as a phone call

Plan: PremiumCountry: United States Device: iPhone 11Operating System: iOS 14.6 I believe there is a bug with the “Hey Spotify” feature and Apple CarPlay that causes the audio to play as a phone call when I connect my phone and the music starts playi...

  • Roadie
  • Plan: Premium Country: United States   Device: iPhone 11 Operating System: iOS 14.6   I believe there is a bug with the “Hey Spotify” feature and Apple CarPlay that causes t...
  • Ver
  • Spotify Legend
  • 725 Views
  • 1 replies
  • 0 likes
  • Apple CarPlay
    Hey Spotify
  • 725 Views
  • 1 replies
  • 0 likes

Superuser Contribution Keeps stopping play after 2-3 songs on an album or radio

I'm in the U.S., on the Premium Individual plan, and don't play it on any device besides my iPhone 8 Plus. I've tried deleting/reinstalling the program, didn't work. I used to have no problem playing an entire album or playing all of the (almost) end...

  • Casual Listener
  • I'm in the U.S., on the Premium Individual plan, and don't play it on any device besides my iPhone 8 Plus.   I've tried deleting/reinstalling the program, didn't work.   ...
  • Alex
  • Spotify Legend
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes

Superuser Contribution duo mix playlist doesn’t show up

PlanPremium DuoCountry Device(iPhone SE)Operating System(iOS 14.7) My Question or Issueduo mix playlist doesnt show up to me, but shows up to my partner

  • Visitor
  • Plan Premium Duo Country   Device (iPhone SE) Operating System (iOS 14.7)   My Question or Issue duo mix playlist doesnt show up to me, but shows up to my partner 
  • Eni
  • Moderator
  • 1705 Views
  • 1 replies
  • 0 likes
  • 1705 Views
  • 1 replies
  • 0 likes

Solved!! Music not playing

PlanPremiumCountryUnited StatesDeviceiphone X, Macbook Air My Question or IssueMy music often won’t play - it happens with different songs at different times. It’s similar to having connectivity issues, but it happens all the time - while I’m connect...

  • Casual Listener
  •   Plan Premium Country United States Device iphone X, Macbook Air     My Question or Issue My music often won’t play - it happens with different songs at different times. It’...
  • Ellcie
  • Casual Listener
  • 619 Views
  • 2 replies
  • 0 likes
  • 619 Views
  • 2 replies
  • 0 likes

Superuser Contribution Apple Watch SE cellular bug?

PlanPremiumCountryUSA Washington Device Apple Watch SE Model A2354Operating System(iOS 7.2 version My Question or IssueEquipment: Apple Watch SE Cellular version and Bose Bluetooth Sport headphones. The app keeps freezing when I use the watch on a ru...

  • Regular
  • Plan Premium Country USA Washington   Device Apple Watch SE Model A2354 Operating System (iOS 7.2 version   My Question or Issue Equipment: Apple Watch SE Cellular version and Bos...
  • Julian
  • Moderator
  • 6520 Views
  • 25 replies
  • 3 likes
  • 6520 Views
  • 25 replies
  • 3 likes

Superuser Contribution Offline not working/10 s stop

Not sure why this is happening but I have been unable to stream my downloaded music consistently whether I have service or not and a more frustrating and increasing issue, is the song will stop playing at 9-10 seconds. I followed a lot of the guideli...

  • Newbie
  • Not sure why this is happening but I have been unable to stream my downloaded music consistently whether I have service or not and a more frustrating and increasing issue, is the song will stop playi...
  • CarlosE
  • Moderator
  • 491 Views
  • 3 replies
  • 0 likes
  • 491 Views
  • 3 replies
  • 0 likes