Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...
Visitor
246337 Views
27 replies
5 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
131475 Views
119 replies
13 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
456090 Views
130 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
309883 Views
62 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
[Update - I measured the load time both under no-internet and weak-internet situations]-----PlanPremiumCountryJapanDeviceiPhone 12 ProOperating SystemiOS 15.1Spotify version8.6.80.1180 IssueHello wonderful Spotify team. I'm one of the millions heavy ...
[Update - I measured the load time both under no-internet and weak-internet situations] ----- Plan Premium Country Japan Device iPhone 12 Pro Operating System iOS 15.1 Spotify version 8.6....
Spotify Legend
1457 Views
1 replies
0 likes
app often stays muted because of ads. might be good to remove audio ads from the app
app often stays muted because of ads. might be good to remove audio ads from the app
Moderator
678 Views
1 replies
0 likes
PlanPremiumCountryVenezuela (USA account)DeviceiOs 5SOperating SystemiOs 12.4.1 My Question or Issue Two months ago, my iOs app started not letting me search any songs in the search bar, reaching to the point where I can only add songs to my playlist...
Plan Premium Country Venezuela (USA account) Device iOs 5S Operating System iOs 12.4.1 My Question or Issue Two months ago, my iOs app started not letting me search any songs...
Spotify Star
1780 Views
2 replies
1 likes
No cast icon on Spotify iphone or iPad even thou google home installed and setup of chrome cast audio is correct. please help
No cast icon on Spotify iphone or iPad even thou google home installed and setup of chrome cast audio is correct. please help
Newbie
4320 Views
8 replies
0 likes
I noticed that the lyrics are often ahead of the timing when synced so could you please fix that (even if the syncing is behind because that's not as bad as being ahead). Thank you!
I noticed that the lyrics are often ahead of the timing when synced so could you please fix that (even if the syncing is behind because that's not as bad as being ahead). Thank you!
Spotify Star
934 Views
1 replies
1 likes
PlanPremiumCountryUSADeviceiPhone 10 XR
Plan Premium Country USA Device iPhone 10 XR
Casual Listener
2390 Views
14 replies
1 likes
PlanPremiumCountryGermanyDeviceiPhone 12 proOperating SystemLatest ios My Question or IssueSometimes when the connection is slower, when I try to use some app functions, via the 3 dots, it doesn’t be shown to me…for example:if I want to add a music t...
Plan Premium Country Germany Device iPhone 12 pro Operating System Latest ios My Question or Issue Sometimes when the connection is slower, when I try to use some app f...
Moderator
696 Views
3 replies
0 likes
Iphone XS MaxIOS: 13.5.1 Spotify Version: 8.6.80.1180 Spotify keeps consistently crashing every song in a specific playlist i try to play about 30 seconds in and when i open the app again it is restarted to the beginning of the song. I was just using...
Iphone XS Max IOS: 13.5.1 Spotify Version: 8.6.80.1180 Spotify keeps consistently crashing every song in a specific playlist i try to play about 30 seconds in and when i open the app...
Spotify Legend
636 Views
2 replies
2 likes
My Question or Issue:The app stops running in the background. I've tried reinstall, logging out, closing the app, everything and it still doesn't work.All this started to happen when I updated to the latest version 8.6.80.1180. PlanPremiumCountry: Me...
My Question or Issue: The app stops running in the background. I've tried reinstall, logging out, closing the app, everything and it still doesn't work. All this started to happen when I updated to...
Spotify Legend
1003 Views
4 replies
3 likes
My Question or IssueAfter having updated to the latest version of the app (8.6.80) Spotify will stop playing a song after around 30 sec and "crash". The app is still open in the background but the song will stop playing and if you reopen the app the ...
My Question or Issue After having updated to the latest version of the app (8.6.80) Spotify will stop playing a song after around 30 sec and "crash". The app is still open in the background...
Spotify Legend
7568 Views
22 replies
24 likes
PlanPremiumCountryUnited StatesDeviceiPhone 11Operating SystemiOS 14.8 My Question or IssueSpotify crashes ~30-90 seconds after putting app in background or locking screen while app is in foreground. When I open the app again, it’s paused at the star...
Plan Premium Country United States Device iPhone 11 Operating System iOS 14.8 My Question or Issue Spotify crashes ~30-90 seconds after putting app in background or locking s...
Spotify Legend
11045 Views
26 replies
8 likes
PlanPremiumCountryUSADevice(iPhone 12) (brand new)Operating System(iOS 14.6 ) My Question or IssueWhile I have pored over several posts discussing similar issues, some marked “solved,” and followed the supposed solutions, my app is constantly crashin...
Plan Premium Country USA Device (iPhone 12) (brand new) Operating System (iOS 14.6 ) My Question or Issue While I have pored over several posts discussing similar issues, some marked...
Spotify Legend
4792 Views
13 replies
1 likes
PlanFreeCountryUSADeviceiPhone 11Operating System(iOS 13.6) My Question or IssueHi, my Spotify keeps shutting off my music when I’m in different apps. For example, I’ll play music and go into a different app and Spotify will randomly stop the music, ...
Plan Free Country USA Device iPhone 11 Operating System (iOS 13.6) My Question or Issue Hi, my Spotify keeps shutting off my music when I’m in different apps. For example, I’ll play ...
Spotify Legend
26869 Views
7 replies
0 likes
PlanPremiumCountry DeviceiPhone XROperating SystemiOS 15A few days ago I noticed my phone overheating. While on a run spotify crashed multiple times. The next day I noticed that everytime I was listening to spotify, regardless where I was, my phone w...
Plan Premium Country Device iPhone XR Operating System iOS 15 A few days ago I noticed my phone overheating. While on a run spotify crashed multiple times. The next day I noticed that ...
Spotify Legend
3509 Views
7 replies
5 likes
Bonjour, j'ai un iPhone 7 et un abonnement Family. Lorsque j'écoute de la musique elle se coupe toute seule au bout d'environ 1 minute. J'ai essayé de désinstaller l'application et de la réinstaller, de rallumer mon portable, de mettre à jour MAJ et ...
Bonjour, j'ai un iPhone 7 et un abonnement Family. Lorsque j'écoute de la musique elle se coupe toute seule au bout d'environ 1 minute. J'ai essayé de désinstaller l'application et de la réinstaller,...
Spotify Legend
7340 Views
3 replies
2 likes
PlanPremiumCountryUSA Device(iPhone 11 Pro Max)Operating System(iOS 14) My Question or Issue Just wanted to bring it up that we still don’t have real time lyrics. I want to get their attention because we should have it by now. Does anyone have any so...
Plan Premium Country USA Device (iPhone 11 Pro Max) Operating System (iOS 14) My Question or Issue Just wanted to bring it up that we still don’t have real time lyric...
Moderator
5120 Views
3 replies
38 likes
I use to have the lyrics in my iphone everytime i play my songs. I recently installed the Spotify app in my laptop and when I use it, I don't see the lyrics anymore when I play my songs.
I use to have the lyrics in my iphone everytime i play my songs. I recently installed the Spotify app in my laptop and when I use it, I don't see the lyrics anymore when I play my songs.
Moderator
546403 Views
16 replies
107 likes
Hello, I have a problem on my iphone with 15.1 ios . Spotify turns itself off after a short time. I have the last update. Thanks for your help
Hello, I have a problem on my iphone with 15.1 ios . Spotify turns itself off after a short time. I have the last update. Thanks for your help
Newbie
796 Views
2 replies
2 likes
I spend alot of time sorting songs in my playlists using the "Cutsom order" filter on my PC desktop app but on my iphone 13 there's no Custom order option. The only available options are to sort by: Title, Artist, Album or Recently added. That's so u...
I spend alot of time sorting songs in my playlists using the "Cutsom order" filter on my PC desktop app but on my iphone 13 there's no Custom order option. The only available options are to sort by: ...
Spotify Legend
576 Views
1 replies
0 likes
On songs that have multiple artists, if I click the artist name I want to be taken to that artist’s page, but it only takes me to the first artist listed. I want to be able to click the name of the second artist and be taken to their page, not the fi...
On songs that have multiple artists, if I click the artist name I want to be taken to that artist’s page, but it only takes me to the first artist listed. I want to be able to click the name of the s...
Spotify Legend
1271 Views
6 replies
2 likes
