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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37124 Views
  • 15 replies
  • 36 likes
  • 37124 Views
  • 15 replies
  • 36 likes

Superuser Contribution Sort by Artist/Album

I keep track of the music I listen to by making every album in to a playlist. Unfortunately this means that I end up with a big long list of playlists with no easy means of filtering or sorting by Artist or Album. I have to resort to scrolling up and...

  • Newbie
  • I keep track of the music I listen to by making every album in to a playlist. Unfortunately this means that I end up with a big long list of playlists with no easy means of filtering or sorting by Ar...
  • Eni
  • Moderator
  • 1395 Views
  • 7 replies
  • 12 likes
  • Sort by Artist and Album
  • 1395 Views
  • 7 replies
  • 12 likes

Superuser Contribution Voice control

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Spotify randomly dials people on my contact list with microphone turned off!! HELP!!!

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotify...
  • Novy
  • Moderator
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artists and Albums not loading Offline

PlanPremium CountryUSA DeviceiPhone 8 Operating SystemiOS 10 My Question or Issue For over a week now, none of my downloaded artists or albums are showing up while offline. All songs saved to a playlist are able to play, but I can't listen to, or sea...

  • Casual Listener
  • Plan Premium   Country USA   Device iPhone 8   Operating System iOS 10   My Question or Issue   For over a week now, none of my downloaded artists or albums are...
  • Novy
  • Moderator
  • 7104 Views
  • 24 replies
  • 8 likes
  • 7104 Views
  • 24 replies
  • 8 likes

Superuser Contribution My playlist is gone

PlanPremiumCountryIndonesiaDeviceiPhone 11Operating SystemiOS 14.4 My Question or IssueHello! I have a little concern. So my playlist on Spotify is gone, though I never deleted it. I also checked my Recover Playlist page and my playlist is nowhere to...

  • Regular
  • Plan Premium Country Indonesia Device iPhone 11 Operating System iOS 14.4   My Question or Issue Hello! 🙂 I have a little concern. So my playlist on Spotify is gone, though I never d...
  • Jeremy
  • Spotify Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution Autoplay stops working on iOS after several hours of listening, until I log out and back in.

PlanPremium for familyCountryPolandDeviceIphone SE 2020 Operating SystemiOS 14.3, however the problem has been present ever since I've had this iPhone, that is since iOS 13.something, .6 I guess.My Question or Issue Hello! I got myself my first iPhon...

  • Casual Listener
  •    Plan Premium for family Country Poland Device Iphone SE 2020 Operating System iOS 14.3, however the problem has been present ever since I've had this iPhone, that is since iOS ...
  • Ver
  • Spotify Legend
  • 386 Views
  • 5 replies
  • 0 likes
  • 386 Views
  • 5 replies
  • 0 likes

Superuser Contribution CarPlay and Spotify not working

Premium planUkiPhone 11 pro and CarPlay in Audi A3ios 14.4 My Question My issue is that whenever I connect my Spotify to my car cos CarPlay the playback is unreliable. Previously the music would randomly go fuzzy, resulting in me having to disconnect...

  • Regular
  • Premium plan Uk iPhone 11 pro and CarPlay in Audi A3 ios 14.4   My Question    My issue is that whenever I connect my Spotify to my car cos CarPlay the playback is unreliable. ...
  • Alex
  • Spotify Legend
  • 19558 Views
  • 8 replies
  • 1 likes
  • 19558 Views
  • 8 replies
  • 1 likes

Solved!!Superuser Contribution Iphone Won't Cast to Google Device

PlanPremiumCountryUSADevice(iPhone XR, Iphone 12, iPhone 12 ProOperating System Internet WiFi(iOS 14.4)Internet (Fiber 1gbps up/down)WiFiUbiquitiMy Question or IssueFor over a year now my iPhone will not cast to any google home device. I have tried m...

  • Casual Listener
  • Plan Premium Country USA Device (iPhone XR, Iphone 12, iPhone 12 Pro Operating System Internet WiFi (iOS 14.4) Internet (Fiber 1gbps up/down) WiFi Ubiquiti My Question or Issue For over...
  • Chikowolf
  • Casual Listener
  • 795 Views
  • 2 replies
  • 0 likes
  • 795 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution EQ in 0.6.0

How do I access the built-in EQ in spotify? Before the update i just drawed a triangle in "now playing" window.This is a very important future for me because my headphones is crap with the original EQ settings

  • Casual Listener
  • How do I access the built-in EQ in spotify? Before the update i just drawed a triangle in "now playing" window. This is a very important future for me because my headphones is crap with the origin...
  • CarlosE
  • Moderator
  • 1605 Views
  • 7 replies
  • 0 likes
  • EQ in 0.6.0
  • 1605 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution [iOS] Spotify crashes on iPhone 7

PlanFreeCountryUSADeviceiPhone 7/32GBOperating SystemiOS 14 My Question or IssueHello.I am seeing Spotify crash on my iPhone 7/32GB/iOS 14. Looking for debug suggestions or info about known issues. Have tried app reinstall, data and cache clearing, d...

  • Visitor
  • Plan Free Country USA Device iPhone 7/32GB Operating System iOS 14   My Question or Issue Hello. I am seeing Spotify crash on my iPhone 7/32GB/iOS 14.  Looking for debug suggesti...
  • Alex
  • Spotify Legend
  • 581 Views
  • 3 replies
  • 0 likes
  • 581 Views
  • 3 replies
  • 0 likes

Spotify randomly starts playing other songs

PlanPremiumCountrySwedenDeviceiphone11Operating System(iOS 10) My Question or IssueHello,Since a couple of dags my spotify account randomly starts playing songs I have not started. And even when I´m not using the app i can start to play music from an...

  • Casual Listener
  • Plan Premium Country Sweden Device iphone11 Operating System (iOS 10)   My Question or Issue Hello, Since a couple of dags my spotify account randomly starts playing songs I have not ...
  • AyuTheHuman
  • Composer
  • 498 Views
  • 1 replies
  • 2 likes
  • 498 Views
  • 1 replies
  • 2 likes

Superuser Contribution Larger Tune Timer?!

I use Spotify as a spin/cycling instructor and heavily rely upon the timer for planning, navigating the workout session into segments. The timer is SOOO small that it is extremely difficult to teach with my readers and it is extremely hard to use my ...

  • Newbie
  • I use Spotify as a spin/cycling instructor and heavily rely upon the timer for planning, navigating the workout session into segments. The timer is SOOO small that it is extremely difficult to teach ...
  • Eni
  • Moderator
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Seing OS X local music files on my iPhone ...

PlanPremium CountryCanada Device(iPhone XS)Operating System(iOS 14 My Question or Issue In Spotify on my iMac (OS X 10.15.7), I have created a playlist and added some local file to it. All music files have been downloaded to Spotify and I also added ...

  • Music Fan
  • Plan Premium   Country Canada   Device (iPhone XS) Operating System (iOS 14   My Question or Issue   In Spotify on my iMac (OS X 10.15.7), I have created a playlist a...
  • Eni
  • Moderator
  • 832 Views
  • 11 replies
  • 0 likes
  • Local music files
  • 832 Views
  • 11 replies
  • 0 likes

Superuser Contribution AirPods no Music even if Song is playing

PlanPremiumCountryGermanyDeviceiPhone 7, iPad 7Operating SystemiOS 14.4 My Question or IssueI've been a Spotify Premium user for a good amount of time now but since the last ~ two months I am experiencing increasing issues when listening to music on ...

  • Casual Listener
  • Plan Premium Country Germany Device iPhone 7, iPad 7 Operating System iOS 14.4   My Question or Issue I've been a Spotify Premium user for a good amount of time now but since the last ...
  • jnsdrtlf
  • Casual Listener
  • 418 Views
  • 2 replies
  • 0 likes
  • 418 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Spotify keeps reconnecting to iPhone when Apple Watch is being used

PlanPremiumCountryUSDeviceiPhone 11 & Apple Watch SEOperating SystemiOS 14.4 & WatchOS 7.3 My Question or IssueWhenever I opt to use my Apple Watch (w/ cellular) for streaming music without my phone it attempts to reconnect to my iPhone whenever I ge...

  • Regular
  • Plan Premium Country US Device iPhone 11 & Apple Watch SE Operating System iOS 14.4 & WatchOS 7.3   My Question or Issue Whenever I opt to use my Apple Watch (w/ cellular) for ...
  • CarlosE
  • Moderator
  • 4108 Views
  • 8 replies
  • 2 likes
  • 4108 Views
  • 8 replies
  • 2 likes

Superuser Contribution Songs skipping or saying not available

PlanPremiumCountryUSDeviceiPhone xROperating SystemiOS 14.4 My Question or Issue when I try yo play music it plays for about 15 seconds and skips to another song. It always skips to a song not on any of my playlists. after slipping to one of those so...

  • Newbie
  •   Plan Premium Country US Device iPhone xR Operating System iOS 14.4     My Question or Issue   when I try yo play music it plays for about 15 seconds and skips to an...
  • CarlosE
  • Moderator
  • 432 Views
  • 1 replies
  • 0 likes
  • 432 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue with Spotify overheating phone

PlanPremiumCountryNz DeviceiPhone 11Operating SystemiOS 13.2.3 My Question or IssueMy phone gets very hot using Spotify either as the main app or in the background. Regardless of whether it’s downloading in the background it gets uncomfortably hot to...

  • Casual Listener
  • Plan Premium Country Nz   Device iPhone 11 Operating System iOS 13.2.3   My Question or Issue My phone gets very hot using Spotify either as the main app or in the background. Re...
  • Eni
  • Moderator
  • 13065 Views
  • 5 replies
  • 0 likes
  • 13065 Views
  • 5 replies
  • 0 likes

Superuser Contribution Offline mode not working properly on Premium account

PlanPremiumCountryArgentinaDeviceiPhone 7 Plus, PCOperating SystemiOS 14.4, Windows 10 My Question or IssueHi, I have been having trouble with the offline mode of my account, in both Windows 10 and in my iPhone. Whenever I try to run Spotify without ...

  • Regular
  • Plan Premium Country Argentina Device iPhone 7 Plus, PC Operating System iOS 14.4, Windows 10   My Question or Issue Hi, I have been having trouble with the offline mode of my account,...
  • CarlosE
  • Moderator
  • 705 Views
  • 5 replies
  • 1 likes
  • 705 Views
  • 5 replies
  • 1 likes

Superuser Contribution background canvases do not appear

PlanFreeCountryEgypt DeviceiPhone 7+operating system ios 14.4 hi i have an iphone 7+ and a normal (not premium) account on spotify. the background canvases absolutely do not appear to me. a multiple friends of mine have normal not premium spotify acc...

  • Casual Listener
  •   Plan Free Country Egypt  Device iPhone 7+ operating system  ios 14.4   hi i have an iphone 7+ and a normal (not premium) account on spotify. the background canvases ab...
  • Jeremy
  • Spotify Legend
  • 774 Views
  • 3 replies
  • 0 likes
  • 774 Views
  • 3 replies
  • 0 likes

[iOS] Music stop after open whatsapp

Music stops as a open WhatsApp, not sending voice notes, not what Ching videos. Just opening WhatsApp and the music stop. Please help, it’s becoming very annoying. Thank you

  • Visitor
  • Music stops as a open WhatsApp, not sending voice notes, not what Ching videos. Just opening WhatsApp and the music stop. Please help, it’s becoming very annoying. Thank you 
  • Billy-J
  • Spotify Star
  • 401 Views
  • 1 replies
  • 0 likes
  • iOS
  • 401 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Carplay playing songs not on playlist

When playing a playlist in Apple Carplay, Spotify displays a playlist name, which makes it look like the playlist is selected, but plays different songs that are not on the playlist. It is confusing, because it is playing songs are by the same or rel...

  • Regular
  • When playing a playlist in Apple Carplay, Spotify displays a playlist name, which makes it look like the playlist is selected, but plays different songs that are not on the playlist. It is confusing,...
  • Ver
  • Spotify Legend
  • 755 Views
  • 1 replies
  • 0 likes
  • 755 Views
  • 1 replies
  • 0 likes