Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 399031 Views
  • 879 replies
  • 326 likes
  • 399031 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78858 Views
  • 124 replies
  • 32 likes
  • 78858 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 18059 Views
  • 8 replies
  • 0 likes
  • 18059 Views
  • 8 replies
  • 0 likes

Solved!! Song limit

Why does my iOS Spotify app say I have 9862 songs but I get the annoying Epic Collection error when I try to add songs? Isn't the limit 10k?

  • Regular
  • Why does my iOS Spotify app say I have 9862 songs but I get the annoying Epic Collection error when I try to add songs?   Isn't the limit 10k?
  • MattSuda
  • Spotify Star
  • 653 Views
  • 7 replies
  • 0 likes
  • 653 Views
  • 7 replies
  • 0 likes

10,000 song limit - WHY?

So, Amazon Music updated its app back in August. The update caused enormous battery drain issues for iOS, rendering it unusable. I switched to Spotify as a result. I was loving it UNTIL I ran into the 10,000 song limit. I was thinking, "I'm not going...

  • Visitor
  • So, Amazon Music updated its app back in August. The update caused enormous battery drain issues for iOS, rendering it unusable.   I switched to Spotify as a result. I was loving it UNTIL I ...
  • MattSuda
  • Spotify Star
  • 709 Views
  • 1 replies
  • 5 likes
  • App & Features
  • 709 Views
  • 1 replies
  • 5 likes

Playlist wont play correctly when offline

PlanPremiumCountry Uk DeviceiPod touch 6th Generation Operating SystemLatest update My Question or IssueHi, This has been happening since the last couple of Spotify updates. I use my iPod offline for my music. But I cant play through my liked songs. ...

  • Regular
  • Plan Premium Country Uk   Device iPod touch 6th Generation  Operating System Latest update   My Question or Issue Hi,   This has been happening since the last couple o...
  • 169 Views
  • 0 replies
  • 0 likes
  • 169 Views
  • 0 replies
  • 0 likes

Superuser Contribution Marking a song as favorite don't work and now i can't finde the song!

Hello, i've heard a song in one of my personal playlist while i was driving my car and the song was great. I marked the song on my Apple Watch as favorite and heard it several times while i'm driving. Today i want to hear the song again, but it isnt ...

  • Regular
  • Hello,   i've heard a song in one of my personal playlist while i was driving my car and the song was great. I marked the song on my Apple Watch as favorite and heard it several times while i'...
  • WoogieDasKamel
  • Regular
  • 239 Views
  • 2 replies
  • 0 likes
  • 239 Views
  • 2 replies
  • 0 likes

Superuser Contribution Opening Spotify stops casting to Chromecast

PlanPremiumCountryUKDeviceiPhone XS, Chromecast 2nd generationOperating SystemiOS 12.2 My Question or IssueSince the last update of Spotify, I encounter the following issue: I am casting Spotify to my Chromecast, and when I open the Spotify app on my...

  • Regular
  • Plan Premium Country UK Device iPhone XS, Chromecast 2nd generation Operating System iOS 12.2   My Question or Issue Since the last update of Spotify, I encounter the following issue: ...
  • Grant_NC
  • Casual Listener
  • 4176 Views
  • 14 replies
  • 15 likes
  • 4176 Views
  • 14 replies
  • 15 likes

Superuser Contribution Why audio normalization lowers too much the volume? Please solve this

I don't know why the audio normalization lowers too much the volume of all the songs, in normal audio normalization. Is there something to do about it? Maybe a software update for improving the normal volume or the algorithm of audio normalization. T...

  • Regular
  • I don't know why the audio normalization lowers too much the volume of all the songs, in normal audio normalization.   Is there something to do about it? Maybe a software update for improving ...
  • Highway190
  • Regular
  • 443 Views
  • 2 replies
  • 1 likes
  • 443 Views
  • 2 replies
  • 1 likes

Accessibility issues on spodify using voiceover screenreader on iPhone.

Hello friends,I came here to report an issue that is important to me and I will tell you why below for anyone reading the report it will be probably unusual one.The problem exists in podcasts > episodes > today section of the app. Other sections such...

  • Casual Listener
  • Hello friends, I came here to report an issue that is important to me and I will tell you why below for anyone reading the report it will be probably unusual one. The problem exists in podcasts &gt...
  • 498 Views
  • 0 replies
  • 0 likes
  • 498 Views
  • 0 replies
  • 0 likes

Go back few seconds witch apple car

Hi community, I was a Spotify user from 2008 to 2018 and then i changed to apple music. Now i'm back and i have a question. In Apple Car play spotify app, when i try to go back for a few second, (about 20-30) by pushing the rewind button all time the...

  • Casual Listener
  • Hi community,   I was a Spotify user from 2008 to 2018 and then i changed to apple music. Now i'm back and i have a question.   In Apple Car play spotify app, when i try to go back for ...
  • 240 Views
  • 0 replies
  • 0 likes
  • 240 Views
  • 0 replies
  • 0 likes

Solved!! 'Liked Songs' shuffling with Premium

I have had premium for a while and never had trouble listening to my 'Liked Songs' playlist. Today, though, I tried to listen but the songs shuffled. In the past with premium, the most recently liked songs would play after each other unless the shuff...

  • Casual Listener
  • I have had premium for a while and never had trouble listening to my 'Liked Songs' playlist. Today, though, I tried to listen but the songs shuffled. In the past with premium, the most recently liked...
  • Billy-J
  • Spotify Star
  • 14005 Views
  • 3 replies
  • 0 likes
  • Liked Songs Playlist
  • 14005 Views
  • 3 replies
  • 0 likes

Superuser Contribution [iOS] Swipe to Queue a Track Freezes

Plan: PremiumCountry: USA Device: iPhone 8 PlusOperating System: iOS 13.4.1 My Question or Issue: For a few weeks I have noticed an issue with the swipe right to queue feature. The button will occasionally freeze in the middle of the screen (see scre...

99157933_275163103668551_1774296263227867136_n.png 99419597_253174962696624_5406613095445430272_n.png 99236812_642674773129797_5819673994520952832_n.png 100055398_860948944369978_3496702574126432256_n.png
  • Casual Listener
  • Plan: Premium Country: USA   Device: iPhone 8 Plus Operating System: iOS 13.4.1   My Question or Issue:    For a few weeks I have noticed an issue with the swipe righ...
  • Elena
  • Moderator
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists containing local files become unplayable

I’ve just added a few local files from my iTunes account on my PC to my Spotify and now I can’t play any songs that are in the same playlists as the song’s I’ve transferred over, not even on shuffle.unless I play them from another device (PS4, PC etc...

  • Visitor
  • I’ve just added a few local files from my iTunes account on my PC to my Spotify and now I can’t play any songs that are in the same playlists as the song’s I’ve transferred over, not even on shuffle....
  • Elena
  • Moderator
  • 318 Views
  • 1 replies
  • 1 likes
  • 318 Views
  • 1 replies
  • 1 likes

Superuser Contribution Sign Out Everywhere

I received an iPhone 7 a week and a half ago. It was great til last Friday morning when I could not turn on the phone. New phone is here and now have to reinstall everything manually. I'm trying to sign in to Spotify but it keeps telling me to Sign O...

  • Visitor
  • I received an iPhone 7 a week and a half ago. It was great til last Friday morning when I could not turn on the phone. New phone is here and now have to reinstall everything manually. I'm trying to s...
  • Mario
  • Spotify Legend
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

Superuser Contribution Any news on fixing update?

PlanPremiumCountryAustraliaDeviceSamsung Operating SystemWindows 10 My Question or IssueI hate the new update where on the desktop app, all the songs in your playlist are just jumbled up and I can't sort them by artist or alphabetical order etc... Se...

  • Regular
  • Plan Premium Country Australia Device Samsung  Operating System Windows 10   My Question or Issue I hate the new update where on the desktop app, all the songs in your playlist ar...
  • Ivan
  • Spotify Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution iPad 2 - Unable to select music over WiFi

PlanFree/PremiumCountryAustralia Device(iPhone 7, iPad 2, iPad 5, Macbook Pro late 2011, WinPC)Operating System(iPhone 7/iPad 5 iOS 13, iPad 2 iOS 9, Macbook OSX 10.13.6, PC Windows 10) My Question or IssueHi Team, I think this is a bug. Appears that...

  • Casual Listener
  • Plan Free/Premium Country Australia   Device (iPhone 7, iPad 2, iPad 5, Macbook Pro late 2011, WinPC) Operating System (iPhone 7/iPad 5 iOS 13, iPad 2 iOS 9, Macbook OSX 10.13.6, PC Wi...
  • Katerina
  • Spotify Legend
  • 512 Views
  • 2 replies
  • 0 likes
  • 512 Views
  • 2 replies
  • 0 likes

Superuser Contribution Local Files not appearing on iPhone

I have a premium Spotify account and have followed all of the steps for adding local files to my desktop Spotify app on Windows 10. I have successfully uploaded all the songs I wanted to and they play just fine on the app. I added all the songs to a ...

  • Casual Listener
  • I have a premium Spotify account and have followed all of the steps for adding local files to my desktop Spotify app on Windows 10. I have successfully uploaded all the songs I wanted to and they pla...
  • Ivan
  • Spotify Legend
  • 1042 Views
  • 3 replies
  • 0 likes
  • desktop app
    downloads
    iphone
    local files
    offline
    Playlist
  • 1042 Views
  • 3 replies
  • 0 likes

The New Update Has Ruined Years of Digging...

Premium Iphone user here. Been in love with Spotify for years until now. When I first discovered Spotify, I was addicted to it immediately. I would look up an artist, raid their discography, and press “like” on all the songs that caught my ear. When ...

  • Regular
  • Premium Iphone user here. Been in love with Spotify for years until now.   When I first discovered Spotify, I was addicted to it immediately. I would look up an artist, raid their discography,...
  • JMchief
  • Regular
  • 1369 Views
  • 2 replies
  • 20 likes
  • 1369 Views
  • 2 replies
  • 20 likes

Superuser Contribution Enable Lyrics or Behind the Lyrics options

Plan : Premium FamilyCountry : FranceDevice : iPhone XS My Question or IssueHii'd like to know if the "Behind the Lyrics" option is still existing ?It's been months that i cant see it and i dont understand how a platform as Spotify can't propose a ly...

  • Regular
  • Plan : Premium Family Country : France Device : iPhone XS   My Question or Issue Hi i'd like to know if the  "Behind the Lyrics" option is still existing ? It's been mont...
  • AlexKid1
  • Regular
  • 1041 Views
  • 4 replies
  • 0 likes
  • 1041 Views
  • 4 replies
  • 0 likes

Max sound volume when using snapchat

PlanPremiumCountry DeviceIphone 8 Operating SystemIOS 13.4.1 My Question or Issue When i listen to spotify, and then are taking a picture, or opening a snap, the volume turns into maximum automatically.

  • Casual Listener
  •     Plan Premium Country   Device Iphone 8  Operating System IOS 13.4.1   My Question or Issue   When i listen to spotify, and then are taking a picture...
  • Billy-J
  • Spotify Star
  • 814 Views
  • 3 replies
  • 1 likes
  • 814 Views
  • 3 replies
  • 1 likes

Superuser Contribution Can't add duplicate songs to playlist or delete playlist

Latest ios version. Iphone pro max. Premium. Whenever I try to add a duplicate song to the playlist no prompt appears asking me if I want to add the dupe. Also, no prompt appears when I try to delete a playlist. Rebooted phone, reinstalled app. Tried...

  • Roadie
  • Latest ios version. Iphone pro max. Premium.    Whenever I try to add a duplicate song to the playlist no prompt appears asking me if I want to add the dupe.    Also, no promp...
  • Ivan
  • Spotify Legend
  • 983 Views
  • 1 replies
  • 0 likes
  • 983 Views
  • 1 replies
  • 0 likes

Solved!! Can't view Liked songs on iPhone. "Something went wrong. Have another go?" then a Try Again button

PlanPremiumCountryUnited StatesDeviceiPhone XROperating SystemiOS 13.4.1 Whenever I navigate to my list of Liked songs on my phone, it's blank and says Something went wrongHave another go?and then a Try Again button. This issue has persisted through ...

  • Visitor
  • Plan Premium Country United States Device iPhone XR Operating System iOS 13.4.1   Whenever I navigate to my list of Liked songs on my phone, it's blank and says   Something went ...
  • Billy-J
  • Spotify Star
  • 4597 Views
  • 1 replies
  • 0 likes
  • 4597 Views
  • 1 replies
  • 0 likes