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iOS (iPhone, iPad)

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Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

Dannythyuhh

Casual Listener

139057 Views

503 replies

108 likes

  • 139057 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png

Spotify Star

Rastereyes

Casual Listener

97906 Views

19 replies

38 likes

  • 97906 Views
  • 19 replies
  • 38 likes

Superuser Contribution Siri voice commands not working on Apple Watch

Since the latest update Siri is no longer able to start a stream via Apple Watch. When I asked Siri to play a song on Spotify, it says something like „I check for it“ and nothing happens. Apple Watch connected to iPhone is working, however under cell...

Music Fan

Since the latest update Siri is no longer able to start a stream via Apple Watch. When I asked Siri to play a song on Spotify, it says something like „I check for it“ and nothing happens. Apple Watch...

Jeremy

Spotify Legend

3222 Views

22 replies

0 likes

  • 3222 Views
  • 22 replies
  • 0 likes

[Mobile] Bring back Featur: Personlal Order for Playlists

The new update misses the feature. I want to order my playlist in a personal way, so I can find fast a special playlist. At Desktop the feature is still available, just the transfer to the mobile App is missing.As an alternative you can give infinite...

Visitor

The new update misses the feature. I want to order my playlist in a personal way, so I can find fast a special playlist. At Desktop the feature is still available, just the transfer to the mobile App...

playlist4

Regular

367 Views

2 replies

2 likes

  • 367 Views
  • 2 replies
  • 2 likes

Solved!!Superuser Contribution Apple TV TVOS 14 Multiple Audio Output Not Working

See original issue for which Spotify indicated it was fixed twice but it is not fixed:https://community.spotify.com/t5/Ongoing-Issues/Apple-TV-TvOS-14-Multiple-Audio-Output-not-working/idi-p/4993492/page/6 My Question or Issue

Music Fan

See original issue for which Spotify indicated it was fixed twice but it is not fixed: https://community.spotify.com/t5/Ongoing-Issues/Apple-TV-TvOS-14-Multiple-Audio-Output-not-working/idi-p/499349...

Xenia

Moderator

4444 Views

17 replies

5 likes

  • 4444 Views
  • 17 replies
  • 5 likes

Superuser Contribution Artist squashed in CarPlay

PlanPremiumCountryIrelandDeviceiPhone 11Operating SystemiOS 14.5CarSeat Leon, 2021 My Question or IssueWhen on CarPlay, the artist name is squashed or over written by the Song / Album title. See attached for an example. This happens on all songs.

Visitor

Plan Premium Country Ireland Device iPhone 11 Operating System iOS 14.5 Car Seat Leon, 2021   My Question or Issue When on CarPlay, the artist name is squashed or over written by the...

Mihail

Spotify Legend

1360 Views

10 replies

0 likes

artist
Carplay
  • 1360 Views
  • 10 replies
  • 0 likes

Superuser Contribution Add to Queue Does Not Function Properly

PlanPremiumCountryUSADeviceiPhone SEOperating SystemiOS 14.5.1 My Question or IssueWhen I attempt to add songs to the queue nothing adds. If I click add to queue again the same song is added twice. Occasionally, the song will appear for just a second...

Visitor

Plan Premium Country USA Device iPhone SE Operating System iOS 14.5.1   My Question or Issue When I attempt to add songs to the queue nothing adds. If I click add to queue again the sa...

Mihail

Spotify Legend

495 Views

1 replies

0 likes

  • 495 Views
  • 1 replies
  • 0 likes

Superuser Contribution New layout makes everything way more complicated

I have a premium account on iphone and the app layout changed without me updating it. Now everything is way more complicated. The artist tab, where I had specific songs saved by that artist is now just the artist's page instead of my own music. So no...

Casual Listener

I have a premium account on iphone and the app layout changed without me updating it. Now everything is way more complicated.   The artist tab, where I had specific songs saved by that artist ...

Novy

Moderator

31327 Views

40 replies

113 likes

  • 31327 Views
  • 40 replies
  • 113 likes

Superuser Contribution Spotify APP on IOS pausing

PlanPremiumCountryUSA Device(iPhone X) I am experiencing an issue where about ten seconds into a song playing the spotify app or web player ( on google chrome) are stopping songs. Trying to restart the app, the song, or switch to a new track does not...

Visitor

Plan Premium Country USA    Device (iPhone X)   I am experiencing an issue where about ten seconds into a song playing the spotify app or web player ( on google chrome) are sto...

Alex

Spotify Legend

480 Views

1 replies

0 likes

  • 480 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song won't update on lock screen

PlanPremiumCountryUSADeviceiPhone 12Operating SystemiOS 14.5.1 My Question or IssueSpotify doesn't update the song on the lock screen. It's either frozen to the last song or nothing shows up at all. Most of the time it's from casting to a google home...

Visitor

Plan Premium Country USA Device iPhone 12 Operating System iOS 14.5.1   My Question or Issue Spotify doesn't update the song on the lock screen. It's either frozen to the last song or ...

Ivan

Spotify Legend

981 Views

2 replies

0 likes

  • 981 Views
  • 2 replies
  • 0 likes

Superuser Contribution Downloaded Songs stop playing after 10 seconds

PlanPremiumCountryArgentina DeviceiPhone 8Operating SystemiOS 14.4Spotify Version 8.6.8.1211My Question or IssueSongs that I have downloaded randomly stop playing after 10 seconds, and I have to reset the app in order to make them work properly. Have...

Newbie

Plan Premium Country Argentina   Device iPhone 8 Operating System iOS 14.4 Spotify Version 8.6.8.1211 My Question or Issue Songs that I have downloaded randomly stop playing after 10 ...

Alex

Spotify Legend

6743 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Artists playlists and liked songs

The Artists playlists used to show all the artists for whom you had liked songs. That was changed so it now only shows artists who you are following. OK so I have followed all those artists I want to appear in the Artists' list. Bit of a pain, but no...

Roadie

The Artists playlists used to show all the artists for whom you had liked songs. That was changed so it now only shows artists who you are following. OK so I have followed all those artists I want to...

Alex

Spotify Legend

7003 Views

4 replies

4 likes

  • 7003 Views
  • 4 replies
  • 4 likes

How I set Shuffle as default?

PlanPremiumCountryItalyDeviceiPhone 6/6s/8Operating System(iOS 13/14, Windows 10 CarAudi A3 SP 2014 My Question or IssueI set Repeat/Shuffle as playing mode; when I close the app, or pause the playlist for more than 1 hour, or I shutdown the bluetoot...

Newbie

Plan Premium Country Italy Device iPhone 6/6s/8 Operating System (iOS 13/14, Windows 10   Car Audi A3 SP 2014   My Question or Issue I set Repeat/Shuffle as playing mode; when ...

MateusM

Spotify Star

506 Views

1 replies

0 likes

  • 506 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect Bug (Sonos)

PremiumFinland DeviceiPhone 11Operating SystemiOS 14.5 I started noticing this issue a month or two ago when using Spotify connect with my SONOS speakers at home (SONOS One and SONOS Roam). After a few songs the hardware volume buttons do not control...

Casual Listener

Premium Finland   Device iPhone 11 Operating System iOS 14.5   I started noticing this issue a month or two ago when using Spotify connect with my SONOS speakers at home (SONOS One ...

Eni

Moderator

1454 Views

3 replies

0 likes

  • 1454 Views
  • 3 replies
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Superuser Contribution Local Files not syncing

PlanPremiumCountryNetherlandsDeviceiPhone 12 pro max, MSI InfiniteOperating SystemiOS 14.5, Windows 10 My Question or IssueMy local files are not syncing to my iOS device. The apps are updated on desktop and mobile, mobile software is updated as well...

Casual Listener

Plan Premium Country Netherlands Device iPhone 12 pro max, MSI Infinite Operating System iOS 14.5, Windows 10   My Question or Issue My local files are not syncing to my iOS device. Th...

Alex

Spotify Legend

1946 Views

7 replies

0 likes

  • 1946 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify crashes

PlanPremiumCountryGermanyDeviceiPhone XOperating SystemiOS 14.3 My Question or IssueHello,Since about three months, my Spotify crashes approximately one or two minutes after opening it. When i restart it, my queue is gone and the song starts playing ...

Casual Listener

Plan Premium Country Germany Device iPhone X Operating System iOS 14.3   My Question or Issue Hello, Since about three months, my Spotify crashes approximately one or two minutes afte...

CarlosE

Moderator

632 Views

3 replies

1 likes

  • 632 Views
  • 3 replies
  • 1 likes

Superuser Contribution Queue Still Doesn’t Show Last Song

PlanPremiumCountryUSADeviceiPhone 11Operating SystemiOS 14.5My Question or IssueMy queue continues to not show the last song in it, and instead shows a gap. This queue issue has been “fixed” over and over, but despite deleting the app, restarting my ...

Newbie

Plan Premium Country USA Device iPhone 11 Operating System iOS 14.5 My Question or Issue My queue continues to not show the last song in it, and instead shows a gap. This queue issue has bee...

Mihail

Spotify Legend

491 Views

1 replies

0 likes

  • 491 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song won’t play on Artist Profiles unless liked

PlanPremiumCountryAustraliaDeviceiPhone 8 PlusOperating SystemiOS 13.5.1My Question or IssueProblem just started today 18 July 2020. Only liked songs will play when I am on the artist profiles. The problem doesn’t seem to occur when i play the same s...

Newbie

Plan Premium Country Australia Device iPhone 8 Plus Operating System iOS 13.5.1 My Question or Issue Problem just started today 18 July 2020. Only liked songs will play when I am on the art...

Eni

Moderator

6038 Views

11 replies

0 likes

iOS bug
  • 6038 Views
  • 11 replies
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Superuser Contribution App glitches when playing music from search bar

There is a glitch when trying to play music directly from the search bar. While searching for a song/podcast, I tap on the one I want but the app glitches. If I’m listening to music already, that music will stop and the banner at the bottom (with the...

Regular

There is a glitch when trying to play music directly from the search bar.  While searching for a song/podcast, I tap on the one I want but the app glitches. If I’m listening to music already, t...

CarlosE

Moderator

1878 Views

7 replies

1 likes

  • 1878 Views
  • 7 replies
  • 1 likes

Solved!!Superuser Contribution New Your Library test (iOS & Android)

Spotify is testing a new version of Your Library in the mobile app with select users. There is currently no way to sign up for this test without being invited, but we thank you for your interest. This thread is your go-to destination for asking quest...

IMG_8377.PNG IMG_8432.PNG IMG_8433.PNG IMG_8378.PNG

Spotify Star

Spotify is testing a new version of Your Library in the mobile app with select users. There is currently no way to sign up for this test without being invited, but we thank you for your interest.&nbs...

MattSuda

Spotify Star

28103 Views

120 replies

25 likes

  • 28103 Views
  • 120 replies
  • 25 likes

Superuser Contribution Organize by Genre/Artist/Album

Spotify should create a new feature to organize all the music by Genre/Artist/Album, and leave the Playlist as an extra tool to select your favorite songs. Otherwise, for now, we need to create a playlist with the Genre, Into that the Artist and them...

Casual Listener

Spotify should create a new feature to organize all the music by Genre/Artist/Album, and leave the Playlist as an extra tool to select your favorite songs.   Otherwise, for now, we need to c...

Mihail

Spotify Legend

2102 Views

4 replies

17 likes

  • 2102 Views
  • 4 replies
  • 17 likes

Superuser Contribution Sound doesn’t play when I have another media app open.

PlanPremiumCountryUSA Device(iPhone 7 Plus)Operating SystemiOS 14 My Question or IssueSpotify sound is unresponsive if I have another app that plays sound open at the same time. If I’m listening to Spotify and stop it to open up another app such as Y...

Newbie

Plan Premium Country USA   Device (iPhone 7 Plus) Operating System iOS 14   My Question or Issue Spotify sound is unresponsive if I have another app that plays sound open at th...

Mihail

Spotify Legend

592 Views

1 replies

0 likes

  • 592 Views
  • 1 replies
  • 0 likes