Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

New iPhone Feature: Spotify Lock Screen widget

Now you can open Spotify on your iPhone even faster with the new Lock Screen widget! After you add the new Spotify widget to your Lock Screen, tapping on it will quickly open the Spotify app. So whether you're busy on the go, in the car, or at home, ...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 14496 Views
  • 1 replies
  • 1 likes
  • 14496 Views
  • 1 replies
  • 1 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Camila73
  • Visitor
  • 83603 Views
  • 125 replies
  • 33 likes
  • 83603 Views
  • 125 replies
  • 33 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 19555 Views
  • 8 replies
  • 0 likes
  • 19555 Views
  • 8 replies
  • 0 likes

Apple car play music pictures in playlist

  Premium plan Device(iPhone 6s Plus )Operating System(iOS And Apple car play) My Question or IssueApple car play problem ı dont see any music pictures on my playlist just music names but ex upgrade ı see pls fix it

4CB75604-2B93-4EB5-9A26-7FF428F09B74.jpeg
  • Casual Listener
  •     Premium plan   Device (iPhone 6s Plus ) Operating System (iOS And Apple car play)    My Question or Issue Apple car play problem    ı dont see any music pictu...
  • 239 Views
  • 0 replies
  • 1 likes
  • 239 Views
  • 0 replies
  • 1 likes

Spotify crashes after seconds

Hi, I was listening to music when sporting suddenly crashed. I restarted my phone, uninstalled and Reinstalled the app several times, but the problem remains the same. Whenever I click on Spotify the app crashes after seconds. However it does seem to...

  • Casual Listener
  • Hi,  I was listening to music when sporting suddenly crashed. I restarted my phone, uninstalled and Reinstalled the app several times, but the problem remains the same. Whenever I click on Spot...
  • OneByBoo
  • Rising Star 4
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

App crashin on iphone

Hi. I updated my spotify app today and my ios is latest version. All is ok, but i try to open on wifi or mobile my app is crushin. Just 1 second and suddenly closed. I did uninstall spotify and reset my phone, after tried again but still crushin. Pla...

  • Visitor
  • Hi. I updated my spotify app today and my ios is latest version. All is ok, but i try to open on wifi or mobile my app is crushin. Just 1 second and suddenly closed. I did uninstall spotify and reset...
  • OneByBoo
  • Rising Star 4
  • 192 Views
  • 1 replies
  • 1 likes
  • 192 Views
  • 1 replies
  • 1 likes

App keeps closing and shutting down once opened

Third time this app is doing this within two months. I’m paying for premium. PlanPremium CountryUS Device(iPhone 7Plus)Operating System(iOS 10.)

  • Newbie
  • Third time this app is doing this within two months. I’m paying for premium.    Plan Premium   Country US   Device (iPhone 7Plus) Operating System (iOS 10.)   &n...
  • OneByBoo
  • Rising Star 4
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

IOS 13.5.1 Keep Crashing

PlanPremiumCountryCanadaDeviceIphone Xs MaxOperating SystemIOS 13.5.1 My Question or IssueHi, my account is premium and it keep crashing on IOS 13.5.1 and it's very annoying me. Anyone have solution for this? Every time I opened the app with wifi, it...

  • Visitor
  • Plan Premium Country Canada Device Iphone Xs Max Operating System IOS 13.5.1   My Question or Issue Hi, my account is premium and it keep crashing on IOS 13.5.1 and it's very annoying ...
  • OneByBoo
  • Rising Star 4
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

[IOS 13] Spotify Shuts Down While Opening

Whenever I try to open my Spotify app, it automatically shuts down itself. If there is not an internet connection, then it works fine. It happens to me for an hour, here's what I've tried:-Delete all Spotify data from the device and reinstall Spotify...

  • Newbie
  • Whenever I try to open my Spotify app, it automatically shuts down itself. If there is not an internet connection, then it works fine. It happens to me for an hour, here's what I've tried: -Delete a...
  • OneByBoo
  • Rising Star 4
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Country isn’t updating

So, I have a premium account and I travel quite often, yet Spotify still reads that I am in the United States. Currently I am in the Philippines. Is there any way I can fix this issue?

  • Visitor
  • So, I have a premium account and I travel quite often, yet Spotify still reads that I am in the United States. Currently I am in the Philippines. Is there any way I can fix this issue?
  • OneByBoo
  • Rising Star 4
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution App Crashes Upon Opening

PlanPremiumCountryUnited StatssDeviceiPhone 11Operating SystemiOS 13.5.1My Question or IssueEvery time I attempt to open the app, it crashes a few seconds later. This is strange considering the app was working perfectly fine a few hours ago. I’ve tri...

  • Visitor
  • Plan Premium Country United Statss Device iPhone 11 Operating System iOS 13.5.1 My Question or Issue Every time I attempt to open the app, it crashes a few seconds later. This is strange con...
  • Ivan
  • Spotify Legend
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps crashing on iOS

PlanPremium Country United States DeviceiPhone 6s Operating SystemiOS 12.1.2 My Question or IssueSpotify keeps crashing on my iPhone 6s over the past couple days. It usually crashes when I switch to a different song/album/playlist... I click on a tra...

  • Roadie
  • Plan Premium   Country  United States   Device iPhone 6s   Operating System iOS 12.1.2   My Question or Issue Spotify keeps crashing on my iPhone 6s over the pas...
  • leonardy_huang
  • Casual Listener
  • 39039 Views
  • 17 replies
  • 9 likes
  • 39039 Views
  • 17 replies
  • 9 likes

Solved!! Deleted Spotify app on iPhone and can’t retrieve it!

Hi, I deleted Spotify to free up a bit of space but when I went to download it a short time later it won’t load. I go to the App Store and the app says ‘Open’ but when I click on it nothing happens. When I into settings it show the Spotify app as a w...

  • Casual Listener
  • Hi, I deleted Spotify to free up a bit of space but when I went to download it a short time later it won’t load. I go to the App Store and the app says ‘Open’ but when I click on it nothing happens.&...
  • Jeromec96
  • Visitor
  • 2291 Views
  • 3 replies
  • 0 likes
  • 2291 Views
  • 3 replies
  • 0 likes

Superuser Contribution Crash on iOS

PlanPremiumCountryRomaniaDeviceiPhone XSOperating SystemiOS 13 My Question or IssueWhen i try opening spotify, it crashes. After i tried some fixes I found out that this problem is because my internet. If I go in airplane mode it works perfect but i ...

  • Casual Listener
  •   Plan Premium Country Romania Device iPhone XS Operating System iOS 13   My Question or Issue When i try opening spotify, it crashes. After i tried some fixes I found out that t...
  • chrisbcm
  • Casual Listener
  • 348 Views
  • 3 replies
  • 2 likes
  • 348 Views
  • 3 replies
  • 2 likes

Superuser Contribution IOS App is not working on any device

PlanPremiumCountryGermanyDeviceIphone 11 Pro Max + IPad Pro 12.9 Operating SystemIOS 13 and IPadOS 13 My Question or IssueMy Spotify Apps are not opening on Ipad and Iphone since two hours now. I can open the app without any error in Flight mode but ...

  • Visitor
  •   Plan Premium Country Germany Device Iphone 11 Pro Max + IPad Pro 12.9  Operating System IOS 13 and IPadOS 13   My Question or Issue My Spotify Apps are not opening on Ipad...
  • Ivan
  • Spotify Legend
  • 329 Views
  • 2 replies
  • 2 likes
  • 329 Views
  • 2 replies
  • 2 likes

Superuser Contribution iOS App Crash

PlanPremiumCountryTaiwan DeviceiPhone 11 pro and iPhone XROperating SystemiOS 13.5.1 My Question or IssueOpen and Crash

  • Newbie
  • Plan Premium Country Taiwan   Device iPhone 11 pro and iPhone XR Operating System iOS 13.5.1   My Question or Issue Open and Crash
  • calvin_swiss
  • Visitor
  • 284 Views
  • 2 replies
  • 1 likes
  • 284 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution App crashes at start up

PlanPremiumCountryAustraliaDeviceiPhone 6SOperating SystemiOS 13.5.1 My Question or IssueI was listening to music when the app crashed. Now it will crashed before the loading screen finishes. I have tried many options to resolve this below and none h...

  • Regular
  • Plan Premium Country Australia Device iPhone 6S Operating System iOS 13.5.1   My Question or Issue I was listening to music when the app crashed.  Now it will crashed before the l...
  • shandog84
  • Regular
  • 306 Views
  • 3 replies
  • 1 likes
  • 306 Views
  • 3 replies
  • 1 likes

Superuser Contribution spotify app crashes instantly on iphone X

PlanPremiumCountryGermanyDeviceiphone XOperating SystemiOS 13.5.1 My Question or IssueI`ve got a problem with starting the spotify app on my iphone X. It crashes half a second after starting it only showing the spotify logo for a short time. Restarti...

  • Newbie
  • Plan Premium Country Germany Device iphone X Operating System iOS 13.5.1   My Question or Issue I`ve got a problem with starting the spotify app on my iphone X. It crashes half a secon...
  • Ivan
  • Spotify Legend
  • 239 Views
  • 1 replies
  • 1 likes
  • 239 Views
  • 1 replies
  • 1 likes

Superuser Contribution Help crashing issue

PlanPremiumCountryNetherlandsDeviceiPhone 11 Pro MaxOperating SystemiOS 13.5.1 My Question or IssueMy app keeps crashing over and over againonly can launch when I turn on airplane modetried resetting all settings and resetting network settings but no...

  • Casual Listener
  • Plan Premium Country Netherlands Device iPhone 11 Pro Max Operating System iOS 13.5.1   My Question or Issue My app keeps crashing over and over again only can launch when I turn on a...
  • georgifly23
  • Visitor
  • 390 Views
  • 3 replies
  • 1 likes
  • 390 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution My app keeps crashing

Plan Premium Device (iPhone XR) My Question or Issue I updated my app last night to the most recent software and now my app won’t stay open past one second. It crashes before anything can load. I have restarted my phone and redownloaded the app alrea...

  • Visitor
  • Plan Premium Device (iPhone XR)     My Question or Issue I updated my app last night to the most recent software and now my app won’t stay open past one second. It crashes bef...
  • Katerina
  • Spotify Legend
  • 275101 Views
  • 22 replies
  • 25 likes
  • 275101 Views
  • 22 replies
  • 25 likes

Superuser Contribution [iOS] App crashing on startup

Hey folks, We wanted to share that we're receiving reports of users having troubles to use the app on iOS devices. If you're also experiencing this, no worries, our tech teams are currently looking into this. For more info and updates, please check t...

  • Spotify Legend
  • Hey folks,   We wanted to share that we're receiving reports of users having troubles to use the app on iOS devices.   If you're also experiencing this, no worries, our tech teams a...
  • 990 Views
  • 0 replies
  • 9 likes
  • app crash
    iOS
  • 990 Views
  • 0 replies
  • 9 likes

Solved!!Superuser Contribution Crash with the last update

With the last update for iOS (8.5.66), i can’t open the app. The app crash instantly!PlanPremiumcountryitaly device iPhone XS Operating SystemiOS 13.5.1

  • Casual Listener
  • With the last update for iOS (8.5.66), i can’t open the app. The app crash instantly! Plan Premium country italy   device  iPhone XS    Operating System iOS 13.5.1...
  • Ivan
  • Spotify Legend
  • 541 Views
  • 4 replies
  • 7 likes
  • 541 Views
  • 4 replies
  • 7 likes