Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37153 Views
  • 15 replies
  • 36 likes
  • 37153 Views
  • 15 replies
  • 36 likes

Superuser Contribution I cannot share a playlist to Instagram and have the latest updates on both

PlanPremiumCountryAustriaDeviceiPhone 10Operating SystemiOS 13.4 My Question or IssueI cannot share a playlist on Instagram stories (nor Facebook stories but I don't care) and have the latest updates on both Spotify and Instagram.However I can share ...

  • Regular
  • Plan Premium Country Austria Device iPhone 10 Operating System iOS 13.4   My Question or Issue I cannot share a playlist on Instagram stories (nor Facebook stories but I don't care) an...
  • imalexmoll
  • Regular
  • 657 Views
  • 8 replies
  • 0 likes
  • 657 Views
  • 8 replies
  • 0 likes

Superuser Contribution Spotify premium not working

PlanFree/PremiumCountryIreland Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have Vodafone x music with Spotify premium but the Spotify premium won’t work. Can y...

  • Visitor
  • Plan Free/Premium Country Ireland  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Ivan
  • Spotify Legend
  • 576 Views
  • 1 replies
  • 0 likes
  • 576 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recently played disappeared

PlanPremiumCountryAustraliaDeviceiPhone 8Operating SystemiOS 10 My Question or Issue Hi, my “recently played” has disappeared from my app, this is extremely annoying. How do I get this back in my home page?thanks

  • Casual Listener
  •   Plan Premium Country Australia Device iPhone 8 Operating System iOS 10   My Question or Issue   Hi, my “recently played” has disappeared from my app, this is extremely an...
  • Ivan
  • Spotify Legend
  • 1854 Views
  • 3 replies
  • 0 likes
  • Recently Played
  • 1854 Views
  • 3 replies
  • 0 likes

Superuser Contribution Everytime I play music from the middle of my “liked songs” playlist, it goes back to the first song

Please help me. Everytime I play a song from in the middle of my “liked songs” playlist, it goes back to the very beginning and plays the first song and goes from there on. I’ve tried everything. I’ve deleted and redownloaded the app, restarted my ph...

  • Visitor
  • Please help me. Everytime I play a song from in the middle of my “liked songs” playlist, it goes back to the very beginning and plays the first song and goes from there on. I’ve tried everything. I’v...
  • Mario
  • Spotify Legend
  • 981 Views
  • 3 replies
  • 0 likes
  • 981 Views
  • 3 replies
  • 0 likes

can’t share playlists

PlanPremiumCountry: USA DeviceiPhone 11Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue There are no longer the three dots in the upper right hand corner that allows you to share or edit playlists. I can share songs and al...

  • Visitor
  • Plan Premium Country: USA   Device iPhone 11 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   There are no longer the three dots in the...
  • user-removed
  • Not applicable
  • 1778 Views
  • 3 replies
  • 1 likes
  • 1778 Views
  • 3 replies
  • 1 likes

Superuser Contribution Equalizer turning off on its own

PlanPremiumCountryCanadaDeviceiPhone 6s My Question or IssueThe equalizer is turning off on its own. It is showing as if it is on but as soon as i touch on graph with frequency settings it changes to on. This is happening when im listening in my 2018...

  • Casual Listener
  •   Plan Premium Country Canada Device iPhone 6s   My Question or Issue The equalizer is turning off on its own.   It is showing as if it is on but as soon as i touch on graph w...
  • Logiczny
  • Casual Listener
  • 2353 Views
  • 8 replies
  • 2 likes
  • 2353 Views
  • 8 replies
  • 2 likes

Superuser Contribution Instagram Story Not Working

PlanPremiumCountryUSADeviceIphone 6sOperating SystemiOS 10 My Question or IssueWhen I try to share my public spotify playlist on to instagram stories spotify tells me “oops, sorry we can’t share that right now, try again later”. It has been doing thi...

  • Regular
  • Plan Premium Country USA Device Iphone 6s Operating System iOS 10   My Question or Issue When I try to share my public spotify playlist on to instagram stories spotify tells me “o...
  • Ivan
  • Spotify Legend
  • 733 Views
  • 4 replies
  • 0 likes
  • 733 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify skipping every other song on playlist

PlanPremiumCountry DeviceiPhone 8Operating SystemiOS My Question or Issuewhen i play music from my playlist, every other songs is skipped

  • Visitor
  • Plan Premium Country   Device iPhone 8 Operating System iOS   My Question or Issue when i play music from my playlist, every other songs is skipped 
  • Elena
  • Moderator
  • 920 Views
  • 1 replies
  • 0 likes
  • 920 Views
  • 1 replies
  • 0 likes

IOS 5.1.1 Spotify No Longer working

I've been using SPOTIFY on IPOD Touch IOS 5.1.1 for years now and it has suddenly stopped working - this is not down to number songs or space. I've uninstalled and re-installed switched the device on / off etc but all I get is that it just keeps tryi...

  • Casual Listener
  • I've been using SPOTIFY on IPOD Touch IOS 5.1.1 for years now and it has suddenly stopped working - this is not down to number songs or space. I've uninstalled and re-installed switched the...
  • batman15
  • Casual Listener
  • 2157 Views
  • 4 replies
  • 0 likes
  • 2157 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't see my next song in queue

Plan: PremiumCountry: ArgentinaDevice: iPhone 8Operating System: iOS 13.4 My Question or Issue Hi! Since like two years I'm having this same issue where I can't see the next song I added to my queue, what can I do to solve it? I've already tried rein...

ghostmaxie_0-1586128299988.png
  • Regular
  • Plan: Premium Country: Argentina Device: iPhone 8 Operating System: iOS 13.4   My Question or Issue   Hi! Since like two years I'm having this same issue where I ...
  • ghostmaxie
  • Regular
  • 485 Views
  • 4 replies
  • 0 likes
  • 485 Views
  • 4 replies
  • 0 likes

Superuser Contribution iOS skips songs after 40 seconds to unknown songs

iPhone 11 ProiOS 13.4.1Premium PlanUSA I am new to Spotify and just downloaded it this week - April 2020. Spotify plays songs for about 40 seconds then skips to songs and playlists I don't even know. Never plays a song through. I've tried absolutely ...

  • Casual Listener
  • iPhone 11 Pro iOS 13.4.1 Premium Plan USA   I am new to Spotify and just downloaded it this week - April 2020. Spotify plays songs for about 40 seconds then skips to songs and playlists I d...
  • HelenRusso6
  • Casual Listener
  • 408 Views
  • 2 replies
  • 0 likes
  • 408 Views
  • 2 replies
  • 0 likes

Daily mix

Only half of my daily mix is shown and i can listen to any song on that playlist. The other half are stuck in the good evening( I don’t know what’s it called on the app right now it’s called that). I can’t listen to any song buy pressing on them. I c...

  • Visitor
  • Only half of my daily mix is shown and i can listen to any song on that playlist. The other half are stuck in the good evening( I don’t know what’s it called on the app right now it’s called that). I...
  • 200E
  • Casual Listener
  • 383 Views
  • 2 replies
  • 0 likes
  • 383 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problem with queue

PlanPremiumCountryUSADevice(iPhone 8 )Operating System(iOS 10) My Question or IssueWhen I put songs in the queue, the bottom song doesn't appear. It's just a blank space and sometimes the song never even plays at all. I'm gonna see if I can add a pic...

  • Visitor
  • Plan Premium Country USA Device (iPhone 8 ) Operating System (iOS 10)   My Question or Issue When I put songs in the queue, the bottom song doesn't appear. It's just a blank space and ...
  • Mario
  • Spotify Legend
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Group Sessions Not Available

PlanPremium FamilyCountryUS DeviceiPhone 11 ProOperating System My Question or IssueHello. I do not have the “Group Session” option or the share code available on my “Devices Available” screen. I followed the instructions here: +https://support.spoti...

  • Newbie
  •   Plan Premium Family Country US   Device iPhone 11 Pro Operating System     My Question or Issue Hello. I do not have the “Group Session” option or the share code ava...
  • Tom
  • Community Legend
  • 4787 Views
  • 1 replies
  • 0 likes
  • 4787 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Song Order When Listening

PlanFreeCountryUnited StatesDeviceDesktopOperating SystemWindows 10 My Question or IssueWhenever I'm listening to songs from my Library or "Liked Songs," the order randomly switches from the next song in the library to the top of the list. This is ex...

  • Casual Listener
  • Plan Free Country United States Device Desktop Operating System Windows 10   My Question or Issue Whenever I'm listening to songs from my Library or "Liked Songs," the order randomly s...
  • Elena
  • Moderator
  • 471 Views
  • 2 replies
  • 0 likes
  • 471 Views
  • 2 replies
  • 0 likes

Solved!! Skype chat interrupts spotify

Hello people!Anyone noticed that a Skype chat automatically pause Spotify?it would be great if someone knows how to fix this as its rather annoying to not being able to text chat while listening to music. Using iPhone 11 Cheers!

  • Regular
  • Hello people! Anyone noticed that a Skype chat automatically pause Spotify? it would be great if someone knows how to fix this as its rather annoying to not being able to text chat while listening ...
  • MichaelJerzak
  • Composer
  • 1598 Views
  • 3 replies
  • 0 likes
  • 1598 Views
  • 3 replies
  • 0 likes

Solved!! Sample Rate on Spotify iPhone vs Mac Desktop version using Chord Mojo greatly differ

HI, I recently bought a Chord Mojo DAC, but i am unable to get expected sample rates on my iphone using Spotify. I am a premium Spotify customer and have the settings on my iphone set to "extreme" for download etc and have resync to ensure all music ...

  • Newbie
  • HI,  I recently bought a Chord Mojo DAC, but i am unable to get expected sample rates on my iphone using Spotify.   I am a premium Spotify customer and have the settings on my iphone set...
  • peter-imrich
  • Newbie
  • 25445 Views
  • 7 replies
  • 1 likes
  • 25445 Views
  • 7 replies
  • 1 likes

Superuser Contribution Shuffle button disabled

PlanPremiumCountryNetherlandsDeviceiPhone Xs,Operating SystemiOS 12.1.3 Since a few days ago, the shuffle button in the Now Playing screen is permanently disabled. It will not turn on. I've tried logging out and back in, uninstalling and reinstalling...

  • Casual Listener
  • Plan Premium Country Netherlands Device iPhone Xs, Operating System iOS 12.1.3   Since a few days ago, the shuffle button in the Now Playing screen is permanently disabled. It will not ...
  • LiveForIt
  • Casual Listener
  • 3125 Views
  • 10 replies
  • 2 likes
  • 3125 Views
  • 10 replies
  • 2 likes

Solved!!Superuser Contribution Can't turn off Behind The Lyrics

PlanPremiumCountryVietnamDeviceiPhone XS MaxOperating SystemiOS 12.2 My Question or IssueI can't turn off Behind The Lyrics, because when i go to setting i don't see a button "Behind The Lyrics" ON/OFF, just have ON/OFF Canvas. Please help me. Thanks...

  • Newbie
  •   Plan Premium Country Vietnam Device iPhone XS Max Operating System iOS 12.2   My Question or Issue I can't turn off Behind The Lyrics, because when i go to setting i don't see ...
  • Peter
  • Spotify Legend
  • 79085 Views
  • 12 replies
  • 9 likes
  • 79085 Views
  • 12 replies
  • 9 likes

app randomly freezes

PlanPremiumCountryunited states DeviceiPhone 7Operating SystemiOS My Question or Issueafter a random amount of time the whole app will freeze but the song i am playing will play for a little while until the whole entire app disappears along with the ...

  • Newbie
  • Plan Premium Country united states   Device iPhone 7 Operating System iOS   My Question or Issue after a random amount of time the whole app will freeze but the song i am playing...
  • AdamDam
  • Spotify Star
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes