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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47921 Views
  • 15 replies
  • 36 likes
  • 47921 Views
  • 15 replies
  • 36 likes

[iOS][Other] Whose idea was it to merge the play and shuffle buttons on iOS mobile???

Even if one doesn't have fat fingers, how does it make sense to have these two buttons this close together??? I keep getting "play" functions when I want to "shuffle" and vice versa. In theory, there's enough space, but in practice there's not.

IMG_09928EEE395C-1.jpeg
  • Regular
  • Even if one doesn't have fat fingers, how does it make sense to have these two buttons this close together??? I keep getting "play" functions when I want to "shuffle" and vice versa. In theory, there...
  • clocksworth
  • Music Fan
  • 377 Views
  • 1 replies
  • 3 likes
  • iOS
    Other
  • 377 Views
  • 1 replies
  • 3 likes

Corte de música con iPhone y google home

PlanPremiumCountryEspañaDeviceiPhone 11 ProOperating SystemiOS 13.4 My Question or IssueTengo un iPhone y varios altavoces de google. Cuando me conecto con los altavoces para enviarle música desde la app se desconectan constantemente o en la mayoría ...

  • Visitor
  •   Plan Premium Country España Device iPhone 11 Pro Operating System iOS 13.4   My Question or Issue Tengo un iPhone y varios altavoces de google. Cuando me conecto con los altavo...
  • 265 Views
  • 0 replies
  • 0 likes
  • 265 Views
  • 0 replies
  • 0 likes

playlist cover not changing

i changed the covers on my playlists on desktop but when i go on the mobile app (iphone) they are still the same and won't update. i've tried exiting the app and reloading it multiple times and also logged out but nothing happened. does anyone know w...

  • Newbie
  • i changed the covers on my playlists on desktop but when i go on the mobile app (iphone) they are still the same and won't update. i've tried exiting the app and reloading it multiple times and also ...
  • Emilia_8
  • Community Legend
  • 591 Views
  • 1 replies
  • 0 likes
  • 591 Views
  • 1 replies
  • 0 likes

CarPlay: Artist/Songs order

PlanPremiumPortugal DeviceiPhone 11 Pro MaxOperating SystemiOS 13.4.1 My Question or IssueOn CarPlay navigation Music Library/Artist the Songs order ir wrong or random. Similar navigation on iPhone give the Songs order in the correct Album order.

  • Visitor
  • Plan Premium Portugal   Device iPhone 11 Pro Max Operating System iOS 13.4.1   My Question or Issue On CarPlay navigation Music Library/Artist the Songs order ir wrong or random. ...
  • 285 Views
  • 0 replies
  • 1 likes
  • 285 Views
  • 0 replies
  • 1 likes

Question on Spotify Connect/iOS version

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)I was offered a good price on an iPad 4th generation, as I am looking for a separate tablet for music. I just want...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) I was offered a good price on an iPad...
  • 396 Views
  • 0 replies
  • 0 likes
  • 396 Views
  • 0 replies
  • 0 likes

Playing songs online and offline

PlanPremiumCountry DeviceiPhone SEOperating SystemiOS 10 My Question or IssueI’ve had Spotify for about 4 months now and I still can’t solve this issue. I download songs and you can see that the whole playlist is downloaded (the download sign is gree...

  • Casual Listener
  • Plan Premium Country   Device iPhone SE Operating System iOS 10   My Question or Issue I’ve had Spotify for about 4 months now and I still can’t solve this issue. I download song...
  • 233 Views
  • 0 replies
  • 0 likes
  • 233 Views
  • 0 replies
  • 0 likes

Spotify volume much lower than every other app on iPhone 8 Plus

My spotify volume is significantly lower than every other app on my phone. When in the car, for example, I have to set the Google Maps voice to the lowest possible volume, because when she chimes in at normal volume, she's so incredibly loud since my...

  • Visitor
  • My spotify volume is significantly lower than every other app on my phone. When in the car, for example, I have to set the Google Maps voice to the lowest possible volume, because when she chimes in ...
  • 461 Views
  • 0 replies
  • 0 likes
  • 461 Views
  • 0 replies
  • 0 likes

Collaborative Playlists

Plan PremiumCountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuePlease put back the ability to see who adds a song to a collaborative playlist! With the new u...

  • Visitor
  •   Plan  Premium Country USA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or ...
  • OneByBoo
  • Roadie
  • 416 Views
  • 1 replies
  • 2 likes
  • 416 Views
  • 1 replies
  • 2 likes

New premium account doesnt work

So i just activated my premium, it said that the first month was free so transfered 1 cent to spotify but now it still says that im using a free account, im logged in via appleid

  • Visitor
  • So i just activated my premium, it said that the first month was free so transfered 1 cent to spotify but now it still says that im using a free account, im logged in via appleid 
  • OneByBoo
  • Roadie
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Solved!! Spotify keeps playing this random song

When I’m playing my music it’s keeps randomly playing this “song” a few times a day. Does anyone know what this is and what I can do to make it stop? Haha. Thanks!

EB4DFEBC-D535-4913-811A-1F08234C6792.png
  • Casual Listener
  • When I’m playing my music it’s keeps randomly playing this “song” a few times a day. Does anyone know what this is and what I can do to make it stop? Haha. Thanks!
  • OneByBoo
  • Roadie
  • 1220 Views
  • 5 replies
  • 0 likes
  • 1220 Views
  • 5 replies
  • 0 likes

Solved!! Bug Spotify App playlist name goes above status bar

PlanPremium FamilyCountryItalyDeviceiPhone XSOperating SystemiOS 13.4 My Question or IssueWhen I lower the tab with the song controls while i’m on a playlist, many times it happens that the name of the playlist and the back button go beyond the syste...

  • Visitor
  • Plan Premium Family Country Italy Device iPhone XS Operating System iOS 13.4   My Question or Issue When I lower the tab with the song controls while i’m on a playlist, many times it h...
  • user-removed
  • Not applicable
  • 1314 Views
  • 4 replies
  • 0 likes
  • 1314 Views
  • 4 replies
  • 0 likes

Go to Queue is still not fixed on iPadOS

PlanPremium CountryCanada DeviceiPad Pro 2018 Operating SystemiPadOS 13.4 My Question or IssueHello,It looks like the "Go to Queue" issue that's already been flagged on this thread (https://community.spotify.com/t5/Ongoing-Issues/Mobile-I-can-t-open-...

  • Visitor
  • Plan Premium   Country Canada   Device iPad Pro 2018   Operating System iPadOS 13.4   My Question or Issue Hello, It looks like the "Go to Queue" issue that's alread...
  • tonikins
  • Visitor
  • 651 Views
  • 1 replies
  • 1 likes
  • go to
    ipados
    queue
  • 651 Views
  • 1 replies
  • 1 likes

Podcasts do not play all, require manual playing

PlanPremiumCountryUSADeviceiPhone XOperating SystemiOS 13.3.1Spotify Version 8.5.55 My Question or IssuePreviously, when I would go to my Podcasts, I could start playing the most recent podcast and Spotify would continue playing all podcasts that hav...

  • Visitor
  • Plan Premium Country USA Device iPhone X Operating System iOS 13.3.1 Spotify Version 8.5.55   My Question or Issue Previously, when I would go to my Podcasts, I could start playing th...
  • 417 Views
  • 0 replies
  • 0 likes
  • playback
    Podcasts
  • 417 Views
  • 0 replies
  • 0 likes

Albums Only Play One Song in Offline Mode

PlanFree/PremiumCountryUSADeviceiPhone 6Operating SystemiOS 12.4.5 Here we are on the fourth week of albums not playing in their entirety while in offline mode. If you select the first song to play, upon it's completion none of the other songs will p...

  • Music Fan
  • Plan Free/Premium Country USA Device iPhone 6 Operating System iOS 12.4.5   Here we are on the fourth week of albums not playing in their entirety while in offline mode.  If you se...
  • adamamericana
  • Music Fan
  • 562 Views
  • 3 replies
  • 1 likes
  • 562 Views
  • 3 replies
  • 1 likes

Playlist keeps playing the first song after every song I listen to

Hi. I have the same issue bbbbbenis had on Windows There is no pattern to the app's behavior, it exhibits this about 50 % of the time I use it. I reinstalled Spotify on my phone but the bug persists. I am running version 8.5.54.1127 on an iPhone 6 ru...

  • Visitor
  • Hi. I have the same issue bbbbbenis had on Windows There is no pattern to the app's behavior, it exhibits this about 50 % of the time I use it. I reinstalled Spotify on my phone but the bug...
  • sideriscostas
  • Visitor
  • 551 Views
  • 2 replies
  • 1 likes
  • 551 Views
  • 2 replies
  • 1 likes

Album Cover won't show using Bluetooth Connection

I have a 2017 BMW with updated software, I now have no Album cover showing on my car screen using Bluetooth the feature completely disappear after the last update, I already logged out of my account, did a fresh installed and nothing seems to resolve...

  • Newbie
  • I have a 2017 BMW with updated software, I now have no Album cover showing on my car screen using Bluetooth the feature completely disappear after the last update, I already logged out of my account,...
  • klingenj
  • Casual Listener
  • 11301 Views
  • 3 replies
  • 2 likes
  • album
    art
    bluetooth
    cover
  • 11301 Views
  • 3 replies
  • 2 likes

Playlists un-downloading

Anyone else having problems with Spotify un-downloading offline playlists that are downloaded? How do I fix this?

  • Newbie
  • Anyone else having problems with Spotify un-downloading offline playlists that are downloaded? How do I fix this?
  • JadeRiver
  • Music Fan
  • 390 Views
  • 1 replies
  • 1 likes
  • 390 Views
  • 1 replies
  • 1 likes

Superuser Contribution local files not working on new device

I recently got a new iPhone, and upon setting it up it downloaded all the songs, albums, playlists etc that I had downloaded on my old device- except all of the local files stopped playing. they are not grayed out, and they have the green downloaded ...

  • Casual Listener
  • I recently got a new iPhone, and upon setting it up it downloaded all the songs, albums, playlists etc that I had downloaded on my old device- except all of the local files stopped playing. they are ...
  • fix
  • Visitor
  • 1217 Views
  • 5 replies
  • 1 likes
  • downloads
    iOS
    iphone
    local files
    playback
  • 1217 Views
  • 5 replies
  • 1 likes

Wiedergabe hakt/springt IPhone 11

Germany - IPhone 11 -Premium Family Hallo! Bei der Wiedergabe auf meinem iPhone 11 hakt die Wiedergabe und springt im Lied hin und her. Auf dem Sperrbildschirm sieht es aus als würde jemand „unsichtbares“ die vor-und rücklauftasten drücken. Zwischend...

  • Visitor
  • Germany - IPhone 11 -Premium Family    Hallo! Bei der Wiedergabe auf meinem iPhone 11 hakt die Wiedergabe und springt im Lied hin und her. Auf dem Sperrbildschirm sieht es aus als würde j...
  • 656 Views
  • 0 replies
  • 0 likes
  • 656 Views
  • 0 replies
  • 0 likes

Automatic Login on devices

PlanFree/PremiumCountryGermanyDevice(iPhone XS, iPad Air 3)Operating System(iOS 13) My Question or IssueHello,I have just a Question about the Security. I have two devices (iphone and iPad).I installed on both Spotify on the same time. I already have...

  • Visitor
  • Plan Free/Premium Country Germany Device (iPhone XS, iPad Air 3) Operating System (iOS 13)   My Question or Issue Hello, I have just a Question about the Security. I have two devices ...
  • user-removed
  • Not applicable
  • 1064 Views
  • 1 replies
  • 0 likes
  • 1064 Views
  • 1 replies
  • 0 likes