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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37134 Views
  • 15 replies
  • 36 likes
  • 37134 Views
  • 15 replies
  • 36 likes

Liked Songs Not adding in Correct Order

PlanPremiumCountryUnited StatesDeviceiPhone 7Operating SystemiOS 12.4.1 My Question or Issue I have had this issue a few times before and I ended up just adding songs individually but it is ridiculous and absurd that I should have to do that when the...

  • Visitor
  • Plan Premium Country United States Device iPhone 7 Operating System iOS 12.4.1   My Question or Issue   I have had this issue a few times before and I ended up just adding songs ...
  • Loxer
  • Community Legend
  • 589 Views
  • 1 replies
  • 0 likes
  • 589 Views
  • 1 replies
  • 0 likes

Saved Albums not automatically downloading anymore?

PlanPremiumCountrySweden DeviceiPhone 7 PlusOperating SystemiOS 12.2 My Question or IssueIt used to be that when I saved (heart icon) an album it would automatically download, without having to click the download switch. I can’t find the “Automatical...

  • Regular
  • Plan Premium Country Sweden   Device iPhone 7 Plus Operating System iOS 12.2   My Question or Issue It used to be that when I saved (heart icon) an album it would automatically d...
  • Loxer
  • Community Legend
  • 1692 Views
  • 1 replies
  • 0 likes
  • 1692 Views
  • 1 replies
  • 0 likes

Discover weekly not updating?

Hi! My discover weekly is not updating? I have tried logging in/out, closing and restarting the app on both my iPhone and desktop computer, and nothing seems to be working? PlanPremiumCountryAustraliaDeviceiPhone 6s PlusOperating SystemiOS 12.4.1 My ...

  • Casual Listener
  • Hi! My discover weekly is not updating? I have tried logging in/out, closing and restarting the app on both my iPhone and desktop computer, and nothing seems to be working?     Plan Pre...
  • Loxer
  • Community Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

None of the shuffle tip are helping for my iphone

I have looked for tips to stop shuffle, but I can’t get premium. I don’t have the “I” button or the arrows. I can’t find another trick to help the shuffle stop playing. I have a IPhone 8 and I’m think that it’s the brand, but I really think it's Spot...

BB584C31-24FA-4FE9-B9FD-BC3525110320.png ABEB3B68-7E5D-4D95-AAF4-081E237C7A4A.png
  • Visitor
  • I have looked for tips to stop shuffle, but I can’t get premium. I don’t have the “I” button or the arrows. I can’t find another trick to help the shuffle stop playing. I have a IPhone 8 and I’m thin...
  • Loxer
  • Community Legend
  • 484 Views
  • 2 replies
  • 0 likes
  • 484 Views
  • 2 replies
  • 0 likes

Spotify starts playing after hanging up a call using BlueTooth device. iOS 12.4.1

PlanFree/PremiumCountry DeviceiPhone XROperating SystemiOS 12.4.1 My Question or IssueI have a very annoying issue with spotify starting automatically as soon as I hang up a call when using my bluetooth headset. I´ve already tried to uninstall spotif...

  • Casual Listener
  • Plan Free/Premium Country   Device iPhone XR Operating System iOS 12.4.1   My Question or Issue I have a very annoying issue with spotify starting automatically as soon as I hang ...
  • Loxer
  • Community Legend
  • 2454 Views
  • 4 replies
  • 0 likes
  • 2454 Views
  • 4 replies
  • 0 likes

Hidden Song in Liked Songs Playlist

PlanFreeCountryUnited StatesDeviceiPhone 6sOperating SystemiOS 13 My Question or IssueFor some reason one of my liked songs is showing up as a hidden song in my playlist but when I scroll down to the hidden songs it's not in there and it only shows u...

  • Visitor
  •   Plan Free Country United States Device iPhone 6s Operating System iOS 13   My Question or Issue For some reason one of my liked songs is showing up as a hidden song in my p...
  • 425 Views
  • 0 replies
  • 0 likes
  • 425 Views
  • 0 replies
  • 0 likes

"Liked Songs" Playlist automatically updated with songs from newly downloaded albums?

PlanPremiumCountry iPhone 8Operating SystemiOS 12.3.1 My Question or IssueJust woke up to the "updated" ui and I have some concerns... I spend a lot of time in remote areas with spotty cell service so I almost exclusively shuffle/listen to all of my ...

  • Casual Listener
  • Plan Premium Country     iPhone 8 Operating System iOS 12.3.1   My Question or Issue Just woke up to the "updated" ui and I have some concerns...  I spend a lot of time ...
  • dfresh613
  • Casual Listener
  • 9602 Views
  • 7 replies
  • 3 likes
  • 9602 Views
  • 7 replies
  • 3 likes

Local Files on iPhone App

PlanPremiumCountryUnited StatesDeviceiPhone 6s, Macbook Pro 2019 My Question or IssueI've followed all the directions for how to upload local files, but when I try to download the playlist on to my phone it says the playlist doesn't have any songs. T...

  • Visitor
  •   Plan Premium Country United States Device iPhone 6s, Macbook Pro 2019   My Question or Issue I've followed all the directions for how to upload local files, but when I try to dow...
  • 392 Views
  • 0 replies
  • 0 likes
  • 392 Views
  • 0 replies
  • 0 likes

Local Files Don't Show Up On Mobile

Details: premium plan on iOS 10 on an iPhone Xs/macOS sierraI understand how to port local files onto my phone from my computer, as i have successfully done it before, but now that I'm trying to do it again, the playlists I create to house the local ...

  • Visitor
  • Details: premium plan on iOS 10 on an iPhone Xs/macOS sierra I understand how to port local files onto my phone from my computer, as i have successfully done it before, but now that I'm trying to do...
  • Emilia_8
  • Community Legend
  • 578 Views
  • 1 replies
  • 0 likes
  • 578 Views
  • 1 replies
  • 0 likes

Solved!! number of downloaded tracks in my favorites playlist

I've 3 devices : iphone 6 plus => 2568 in my favorites playlisthuawei M5 => 2590 in my favorites playlistPC windows 10 => 2590 in my favorites playlistI should have the same number on all my devices.Thank you for helping

  • Casual Listener
  • I've 3 devices :  iphone 6 plus => 2568 in my favorites playlist huawei M5 => 2590 in my favorites playlist PC windows 10 => 2590 in my favorites playlist I should have th...
  • gifvert
  • Casual Listener
  • 693 Views
  • 2 replies
  • 0 likes
  • 693 Views
  • 2 replies
  • 0 likes

Spotify Radio not working

So I currently have Spotify premium family plan. I use on the iPhone X. I’ve noticed that when I go to radio, whether it be from and artist, song, or any Spotify radio, it turns Into a playlist. When I scroll all the way down, new songs will no longe...

  • Newbie
  • So I currently have Spotify premium family plan. I use on the iPhone X. I’ve noticed that when I go to radio, whether it be from and artist, song, or any Spotify radio, it turns Into a playlist. When...
  • Shuidong
  • Roadie
  • 674 Views
  • 1 replies
  • 0 likes
  • 674 Views
  • 1 replies
  • 0 likes

Solved!! How can I use apple pass to pay for subscription ??

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Shuidong
  • Roadie
  • 1138 Views
  • 1 replies
  • 0 likes
  • 1138 Views
  • 1 replies
  • 0 likes

Downloads have gray arrow

PlanPremiumCountryUSADeviceIphone XROperating SystemiOS 12.4.1 My Question or IssueI am subscribed to several different playlists which I download at home over wifi. I make sure all the downloads complete. However, when I go out and about, the playli...

  • Casual Listener
  • Plan Premium Country USA Device Iphone XR Operating System iOS 12.4.1   My Question or Issue I am subscribed to several different playlists which I download at home over wifi.  I ...
  • Adolwyn
  • Newbie
  • 2354 Views
  • 2 replies
  • 0 likes
  • 2354 Views
  • 2 replies
  • 0 likes

[iOS iPhone6s] TEAC Network player does no longer show up under available devices.

PlanPremiumCountryBelgiumDeviceiPhone 6sOperating SystemiOS 12.4.1My Question or IssueSince 1 or 2 months, the spotify app on my iPhone does no longer show our Teac NT-503 network player (home hifi).While I can connect to this device with the Teac ap...

  • Newbie
  • Plan Premium Country Belgium Device iPhone 6s Operating System iOS 12.4.1 My Question or Issue Since 1 or 2 months, the spotify app on my iPhone does no longer show our Teac NT-503 network p...
  • 606 Views
  • 0 replies
  • 0 likes
  • 606 Views
  • 0 replies
  • 0 likes

Superuser Contribution Next From: Songs, automatically changing.

Device: iPhone 6Subscription: PremiumCountry: U.S.Speakers: Bose Soundbar 300 W/Sub using WiFi connectivity. VideoVideo 2 All apps, phone, and speakers are fully updated to the latest software. Issue: You can get a better idea of the issue I’m talkin...

  • Casual Listener
  •   Device: iPhone 6 Subscription: Premium Country: U.S. Speakers: Bose Soundbar 300 W/Sub using WiFi connectivity.   Video Video 2   All apps, phone, and speakers are fully upd...
  • Peter
  • Spotify Legend
  • 2588 Views
  • 12 replies
  • 0 likes
  • Bose
    Bose soundtouch app
    Next From: Songs
    Soundbar 300
    Spotify
  • 2588 Views
  • 12 replies
  • 0 likes

Spotify Connect and pulse Flex speakers

Premium accountCountry Canada Device: Iphone 8 Operating Systemios 12.4.1 My Question or Issue:Spotifiy Connect not longer works with my bluesound pulse flex speakers. I've tried everything - up dating software/ deleteing and re-installing and the ap...

  • Visitor
  • Premium account Country Canada   Device: Iphone 8   Operating System ios 12.4.1   My Question or Issue: Spotifiy Connect not longer works with my bluesound pulse flex spea...
  • 618 Views
  • 0 replies
  • 1 likes
  • 618 Views
  • 0 replies
  • 1 likes

iOS (iPad) Searchbox/navigation disappears in ‘Your library’

PlanFree/PremiumCountryNetherlandsDeviceIpad Air (2019)Operating SystemiOS 12 My Question or IssueFollowing a search for an album in ‘Your library’, the searchbox, sorting and navigation elements disappear from the top of the screen. Navigating back ...

  • Casual Listener
  • Plan Free/Premium Country Netherlands Device Ipad Air (2019) Operating System iOS 12   My Question or Issue Following a search for an album in ‘Your library’, the searchbox, sorting an...
  • 0b5cur1ty
  • Casual Listener
  • 392 Views
  • 2 replies
  • 0 likes
  • 392 Views
  • 2 replies
  • 0 likes

Spotify Connect doesn't list Sonos Speaker

PlanPremium familyDeviceiPhone 8 PlusOperating SystemiOS 12.4.1 My Question or IssueI was able to use Spotify Connect on Sonos speakers until recently. With the current update, the Sonos speakers no longer show up under “DEVICES AVAILABLE” in the Spo...

  • Visitor
  •   Plan Premium family Device iPhone 8 Plus Operating System iOS 12.4.1   My Question or Issue I was able to use Spotify Connect on Sonos speakers until recently. With the current u...
  • TeeJayPeeps
  • Casual Listener
  • 763 Views
  • 2 replies
  • 2 likes
  • 763 Views
  • 2 replies
  • 2 likes

Can I have my musc downloaded on my iphone but streamed on my ipad?

Hey There I just purchased a 6th gen ipad and I have all my main music downlaoded on spotify on my iphone XR. I want to have my Ipad always stream my music it is only 32Gb data+wife so i dont want it get filled up right away with the music i have dow...

  • Visitor
  • Hey There   I just purchased a 6th gen ipad and I have all my main music downlaoded on spotify on my iphone XR.    I want to have my Ipad always stream my music it is only 32Gb dat...
  • OneByBoo
  • Roadie
  • 402 Views
  • 1 replies
  • 0 likes
  • 402 Views
  • 1 replies
  • 0 likes

Shuffle All Songs

Hello, Why in the latest update have you removed the function to shuffle all songs? I don’t want to set up a playlist of all my songs, that’s daft. looks like Apple Music here I come PlanPremiumCountry uk DeviceIPhone Xios 12 My Question or Issue

  • Casual Listener
  • Hello,   Why in the latest update have you removed the function to shuffle all songs?   I don’t want to set up a playlist of all my songs, that’s daft.   looks like Apple Music h...
  • user-removed
  • Not applicable
  • 4275 Views
  • 10 replies
  • 15 likes
  • shuffle
  • 4275 Views
  • 10 replies
  • 15 likes