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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37153 Views
  • 15 replies
  • 36 likes
  • 37153 Views
  • 15 replies
  • 36 likes

Queue glitch, song slides up but gets stuck over current

Queue gets stuck like this often, even after quitting app. Trying to move song causes app to crash.PlanFree/PremiumCountry DeviceiPhone 8Operating System(iOS 12.4.1) My Question or Issue

  • Visitor
  • Queue gets stuck like this often, even after quitting app. Trying to move song causes app to crash. Plan Free/Premium Country   Device iPhone 8 Operating System (iOS 12.4.1)   My ...
  • Loxer
  • Community Legend
  • 672 Views
  • 1 replies
  • 0 likes
  • 672 Views
  • 1 replies
  • 0 likes

Autoplay not working on MAC and IOS when enabled

Plan PremiumCountry Belgium Device Iphone SE/ Macbook airOperating SystemIOS12/ macOS Mojave I'ts not working on both devices. Tried reinstaling the app/ turning it on and of again. Problem both on wifi and 4G. Repeat option not on.

  • Music Fan
  •   Plan Premium Country Belgium   Device Iphone SE/ Macbook air Operating System IOS12/ macOS Mojave   I'ts not working on both devices. Tried reinstaling the app/ turning it on...
  • Loxer
  • Community Legend
  • 767 Views
  • 3 replies
  • 0 likes
  • 767 Views
  • 3 replies
  • 0 likes

Spotify not downloading local files onto iPhone 8

PlanPremiumCountry USDeviceiPhone 8 PlusOperating SystemiOS 12.4.1 My Question or IssueI downloaded a song onto my computer and put it onto my playlists, I have made sure both my computer and phone were on the same Wifi; my spotify on my laptop was o...

  • Casual Listener
  • Plan Premium Country  US Device iPhone 8 Plus Operating System iOS 12.4.1   My Question or Issue I downloaded a song onto my computer and put it onto my playlists, I have made sur...
  • Magknum
  • Casual Listener
  • 591 Views
  • 2 replies
  • 0 likes
  • 591 Views
  • 2 replies
  • 0 likes

Recently played gone.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Recently played is gone now, even with “show recently played” turned on in settings.

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • sdb92
  • Casual Listener
  • 1089 Views
  • 4 replies
  • 0 likes
  • 1089 Views
  • 4 replies
  • 0 likes

Spotify Connect (to Sonos) re-shuffles the queue if I add a song to it

PlanPremiumCountryUK DeviceiPhone 7Operating SystemIOS 12 My Question or IssueWhen listening to music through Spotify connect, editing the queue becomes virtually useless. If I remove a song from the queue, or swap its position, when the next song st...

  • Casual Listener
  •   Plan Premium Country UK   Device iPhone 7 Operating System IOS 12   My Question or Issue When listening to music through Spotify connect, editing the queue becomes virtua...
  • 387 Views
  • 0 replies
  • 1 likes
  • 387 Views
  • 0 replies
  • 1 likes

Microphone and audio reproduction problem with other apps

PremiumItalyiPhone SEiOS 12.3.1 when spotify is open, it often makes microphone (and speaker) shutting down after one second while using it in a third app (ex. Can’t talk with Siri, can’t send and LISTEN to audio in WhatsApp), both if music is playin...

  • Visitor
  • Premium Italy iPhone SE iOS 12.3.1   when spotify is open, it often makes microphone (and speaker) shutting down after one second while using it in a third app (ex. Can’t talk with Siri, ca...
  • robbyfrog
  • Newbie
  • 610 Views
  • 1 replies
  • 1 likes
  • 610 Views
  • 1 replies
  • 1 likes

Superuser Contribution bug: queue not showing the last song queued

PlanPremiumCountry Deviceiphone 8Operating SystemiOS 12 My Question or IssueWhen I queue soms songs the last song I queued becomes invisible when I look at the queue. If I queue another song after the one that appears invisible, the prevously invisib...

  • Casual Listener
  • Plan Premium Country   Device iphone 8 Operating System iOS 12   My Question or Issue When I queue soms songs the last song I queued becomes invisible when I look at the queue. If...
  • sacrificednati
  • Casual Listener
  • 1240 Views
  • 3 replies
  • 1 likes
  • bug
    queue
    Queue bug
  • 1240 Views
  • 3 replies
  • 1 likes

Yes, I'm Happy Now: Alphabetical Scroll Bar

I should have logged in sooner to say this but: THANK YOU Spotify, for giving me back my alphebetical scroll bar! Happy Days again! It isn't fair to just come in only to complain. Please oh please leave that feature right where it's at. Thank you, jo...

  • Casual Listener
  • I should have logged in sooner to say this but:  THANK YOU Spotify, for giving me back my alphebetical scroll bar!  Happy Days again!  It isn't fair to just come in only to complain.&n...
  • 255 Views
  • 0 replies
  • 1 likes
  • 255 Views
  • 0 replies
  • 1 likes

Problem with Playlist

PlanFree/PremiumCountryGermanyDeviceMacbook Pro (mid 2014) iPhone XSOperating SystemmacOS 10.14.6iOS 12.4.1 I just got Spotify Premium yesterday. I created a new playlist on my macbook but it doesnt synchronize with the spotify on my iPhone. And now ...

  • Regular
  • Plan Free/Premium Country Germany Device Macbook Pro (mid 2014)  iPhone XS Operating System macOS 10.14.6 iOS 12.4.1   I just got Spotify Premium yesterday. I created a new playl...
  • Stumblers
  • Visitor
  • 731 Views
  • 9 replies
  • 1 likes
  • 731 Views
  • 9 replies
  • 1 likes

Modificação na aba “Artistas”

Gostaria de ver uma modificação na aba “Artistas”, para que fosse possível ou retirar ou que nela fossem incluídos os artistas cujos álbuns fossem salvo na aba “álbuns”..PlanFPremiumCountryBrasilDeviceiPhone 8Operating SystemiOS 12 My Question or Iss...

  • Visitor
  • Gostaria de ver uma modificação na aba “Artistas”, para que fosse possível ou retirar ou que nela fossem incluídos os artistas cujos álbuns fossem salvo na aba “álbuns”.. Plan FPremium Country Br...
  • 230 Views
  • 0 replies
  • 0 likes
  • 230 Views
  • 0 replies
  • 0 likes

Spotify App Super Slow for iOS

PlanPremiumCountryUSDeviceiPhone 8Operating SystemiOS 12 My Question or IssueMy spotify app has been (occasionally) super laggy since few weeks ago. At first it was just problem loading some playlists, but now it just takes forever to do anything whe...

  • Casual Listener
  • Plan Premium Country US Device iPhone 8 Operating System iOS 12   My Question or Issue My spotify app has been (occasionally) super laggy since few weeks ago. At first it was just prob...
  • Billy-J
  • Spotify Star
  • 4038 Views
  • 3 replies
  • 0 likes
  • 4038 Views
  • 3 replies
  • 0 likes

My playlist keeps playing suggested songs even after turning off auto play

PlanfreeCountryUSDeviceiPhone 6s+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan free Country US Device iPhone 6s+ Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Loxer
  • Community Legend
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unavailable songs not showing up in Playlists

PlanPremiumCountry USADeviceiPhone 6S+Operating SystemiOS 12.1.2 My Question or IssueI have playlists created on my Desktop PC. I clicked the "Download" button for the playlist in an attempt to make it available to sync to my iPhone.When I open Spoti...

  • Casual Listener
  • Plan Premium Country  USA Device iPhone 6S+ Operating System iOS 12.1.2   My Question or Issue I have playlists created on my Desktop PC. I clicked the "Download" button for ...
  • Katerina
  • Spotify Legend
  • 2787 Views
  • 2 replies
  • 0 likes
  • 2787 Views
  • 2 replies
  • 0 likes

Solved!! Queue Shortcut Not Working

PlanPremiumCountryUnited StatesDeviceiPhone XROperating SystemiOS 12.4.1 My Question or IssueHello! I've been having an issue where the queue shortcut does not work. On my phone, I can swipe to the right to put a song on my queue and I've gotten into...

  • Casual Listener
  •   Plan Premium Country United States Device iPhone XR Operating System iOS 12.4.1  My Question or Issue Hello! I've been having an issue where the queue shortcut does not work. On...
  • Loxer
  • Community Legend
  • 1290 Views
  • 3 replies
  • 0 likes
  • 1290 Views
  • 3 replies
  • 0 likes

Continous Facebook account issues

I currently have an account I created using an email. I had cancelled my subscription. I came back and my user name was a number. I have tried all the work arounds, and honestly, if I have to create a brand new account to change my name, I will just ...

  • Casual Listener
  • I currently have an account I created using an email. I had cancelled my subscription. I came back and my user name was a number. I have tried all the work arounds, and honestly, if I have to create ...
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

First song in playlist always plays twice

Premium/USAiPhone 6 and Macbook Pro desktop (running Yosemite) My Question or IssueNo matter how I start a playlist, the first song in the playlist always plays twice.

  • Visitor
  • Premium/USA iPhone 6 and Macbook Pro desktop (running Yosemite)   My Question or Issue No matter how I start a playlist, the first song in the playlist always plays twice.
  • Loxer
  • Community Legend
  • 458 Views
  • 1 replies
  • 1 likes
  • 458 Views
  • 1 replies
  • 1 likes

Solved!! Wipe All Liked Songs

Hello, I’m using Spotify Premium on an iPhone 8. I went through albums I don’t want anymore and pressed the unlike all songs button as well as unlike the album. The major issue is this new update has ruined everything and the songs I tried removing a...

  • Visitor
  • Hello, I’m using Spotify Premium on an iPhone 8. I went through albums I don’t want anymore and pressed the unlike all songs button as well as unlike the album. The major issue is this new update has...
  • Loxer
  • Community Legend
  • 836 Views
  • 1 replies
  • 0 likes
  • 836 Views
  • 1 replies
  • 0 likes

Adding songs to my playlist

Hi there. I want to add songs to my existing playlist. As i have many playlists i need them being sortet alpabethical. But there is no button to sort them by title album or whatever. Strange is that in my overview of all playlists i can sort them by ...

  • Visitor
  • Hi there. I want to add songs to my existing playlist. As i have many playlists i need them being sortet alpabethical. But there is no button to sort them by title album or whatever.  Strange i...
  • Loxer
  • Community Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Autoplay is gone

PlanPremiumCountryLithuaniaDeviceiPhone 8Operating SystemiOS 12.4.1 So lately I’ve noticed that autoplay (playing similar songs after the playlist songs finish) is not working anymore, so I checked my settings and the toggle button autoplay was green...

  • Casual Listener
  •   Plan Premium Country Lithuania Device iPhone 8 Operating System iOS 12.4.1   So lately I’ve noticed that autoplay (playing similar songs after the playlist songs finish) is not ...
  • Loxer
  • Community Legend
  • 912 Views
  • 3 replies
  • 0 likes
  • 912 Views
  • 3 replies
  • 0 likes

Last.fm stopping scrobbling for days from Spotify.

Hello I had an issue with scrobbles not posting to last.fm. I tried everything and gave up and made new last.fm and Spotify. This worked briefly. But now it has stopped again.I have:deleted Spotify app and reinstalled.Done any needed update on Spotif...

  • Casual Listener
  • Hello   I had an issue with scrobbles not posting to last.fm. I tried everything and gave up and made new last.fm and Spotify. This worked briefly. But now it has stopped again. I have: dele...
  • Starrytales
  • Casual Listener
  • 843 Views
  • 2 replies
  • 0 likes
  • 843 Views
  • 2 replies
  • 0 likes