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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36943 Views
  • 15 replies
  • 36 likes
  • 36943 Views
  • 15 replies
  • 36 likes

Spotify playing songs not on my playlist

Hi, I am a Spotify free user that’s been using this app for a long time, and I have one problem. Why on earth did you make it so there’s shuffle play on IOS ONLY? On pc/tablet I can play anything, so why does iPhone suck, it makes no sense at all, an...

  • Visitor
  • Hi, I am a Spotify free user that’s been using this app for a long time, and I have one problem. Why on earth did you make it so there’s shuffle play on IOS ONLY? On pc/tablet I can play anything, so...
  • 311 Views
  • 0 replies
  • 1 likes
  • 311 Views
  • 0 replies
  • 1 likes

Downloaded radio stations update in the middle of the day.

I download a radio station in the morning. In the afternoon the radio updates and so the tracks are no longer downloaded. What do I do about that?

  • Roadie
  • I download a radio station in the morning. In the afternoon the radio updates and so the tracks are no longer downloaded. What do I do about that?
  • 231 Views
  • 0 replies
  • 0 likes
  • 231 Views
  • 0 replies
  • 0 likes

Help with disappearing downloads

PlanPremiumCountryUk Device(iPhone X)Operating System(iOS 12) My Question or IssueI'm on a road trip through Europe and downloaded a lot of songs on Spotify so that I don't have to stream from roaming mobile data. It worked fine for two weeks but tod...

  • Visitor
  •   Plan Premium Country Uk   Device (iPhone X) Operating System (iOS 12)   My Question or Issue I'm on a road trip through Europe and downloaded a lot of songs on Spotify so...
  • Billy-J
  • Spotify Star
  • 521 Views
  • 1 replies
  • 0 likes
  • 521 Views
  • 1 replies
  • 0 likes

Menu Under "Your Library"

When I hit "Your Library" in bottom right the options that appear at the top of the page are Playlists, Artists and Albums. The Songs option no longer appears. Also when I try to add a song to a playlist "Recommended Songs' comes up Instead of my son...

  • Visitor
  • When I hit "Your Library" in bottom right the options that appear at the top of the page are Playlists, Artists and Albums. The Songs option no longer appears. Also when I try to add a song to a play...
  • Loxer
  • Community Legend
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

New Library

PlanPremiumCountryUSADeviceiPhone Xs My Question or Issue:What is up with the new library? It’s terrible. 75% of my saves songs are gone and my library is 25% of what it was before. I can’t also can’t save new song unless I add them to a personal pla...

  • Newbie
  • Plan Premium Country USA Device iPhone Xs    My Question or Issue: What is up with the new library?  It’s terrible.  75% of my saves songs are gone and my library is 25% o...
  • Loxer
  • Community Legend
  • 403 Views
  • 1 replies
  • 2 likes
  • 403 Views
  • 1 replies
  • 2 likes

MAJOR DEFECT: "Remove from this Playlist" removes the wrong song!!!

On ios mobile (latest), if you use the [...] on an entry in a Playlist and select "Remove from this Playlist" it does NOT remove that entry from the Playlist. Instead, it removes the first instance of the song anywhere in the Playlist! I just ruined ...

  • Roadie
  • On ios mobile (latest), if you use the [...] on an entry in a Playlist and select "Remove from this Playlist" it does NOT remove that entry from the Playlist. Instead, it removes the first instance o...
  • 266 Views
  • 0 replies
  • 0 likes
  • 266 Views
  • 0 replies
  • 0 likes

Spotify/Instagram not syncing... help!

PlanPremiumCountryCanadaDevice(iPhone XR)Operating System(iOS 12.4.1 So uploaded a few songs to Instagram stories from Spotify few days ago. Songs did share to my stories and opened in Spotify but won’t direct you to the song just takes me to my home...

  • Visitor
  •   Plan Premium Country Canada Device (iPhone XR) Operating System (iOS 12.4.1   So uploaded a few songs to Instagram stories from Spotify few days ago. Songs did share to my stori...
  • 478 Views
  • 0 replies
  • 0 likes
  • 478 Views
  • 0 replies
  • 0 likes

Podcast Episodes Disappear without playing

I listen on an iphone and have a premium membership. I've subscribed to several podcasts. Several of them, when I go to my list of podcast episodes, have episodes that disappear and no longer are in my list of unplayed episodes. How can I stop this a...

  • Visitor
  • I listen on an iphone and have a premium membership.   I've subscribed to several podcasts.  Several of them, when I go to my list of podcast episodes, have episodes that disappear and no...
  • 404 Views
  • 0 replies
  • 0 likes
  • 404 Views
  • 0 replies
  • 0 likes

Superuser Contribution Where did the alphabetical scroll bar go?

PlanPremiumCountryUSDeviceiPhone 6 My Question or IssueI primarily listen to music by artist and by playlist.Before the latest update, I could scroll through all the artists which I have saved music from easily. I could browse through everything in m...

B9C55FC8-FD1C-4560-9A86-660F5F19FDD2.jpeg E8E8BEAA-A2E8-4345-A0B7-CEE503E90681.jpeg
  • Casual Listener
  • Plan Premium Country US Device iPhone 6   My Question or Issue I primarily listen to music by artist and by playlist. Before the latest update, I could scroll through all the artists wh...
  • mrcanazza
  • Casual Listener
  • 6311 Views
  • 4 replies
  • 46 likes
  • 6311 Views
  • 4 replies
  • 46 likes

Spotify pauses via USB with Ford Sync v.1

I have a 2010 F150 and use Spotify via USB from my iPhone. Pauses when I skip songs, or when changes songs. Works flawlessly via Bluetooth or on other cars. Recently occurred over last 3 weeks. Might be issue with Sync?

  • Newbie
  • I have a 2010 F150 and use Spotify via USB from my iPhone. Pauses when I skip songs, or when changes songs. Works flawlessly via Bluetooth or on other cars. Recently occurred over last 3 weeks. Might...
  • jwill2489
  • Visitor
  • 621 Views
  • 1 replies
  • 2 likes
  • 621 Views
  • 1 replies
  • 2 likes

Bluetooth Track Display on Subaru XV Crosstrek CM644UL

PlanPremiumCountryUSDeviceiPhone XS/XROperating SystemiOS 12/13Head Unit - CM644UL My Question or IssueWe are running into an issue where track display on Bluetooth only works for the first track. Subsequent tracks do not update the display. I tested...

  • Casual Listener
  • Plan Premium Country US Device iPhone XS/XR Operating System iOS 12/13 Head Unit - CM644UL    My Question or Issue We are running into an issue where track display on Bluetooth o...
  • secr3t1
  • Casual Listener
  • 1052 Views
  • 2 replies
  • 0 likes
  • 1052 Views
  • 2 replies
  • 0 likes

Superuser Contribution Suggested songs help

I’m using Spotify premium on an iPhone 8plus with all the updates, up to date. My suggested songs will not suggest me songs based off of my playlist. Instead it’s showing me songs based of the only two song on my playlist of 300+, that I don’t listen...

  • Newbie
  • I’m using Spotify premium on an iPhone 8plus with all the updates, up to date. My suggested songs will not suggest me songs based off of my playlist. Instead it’s showing me songs based of the only t...
  • Peter
  • Spotify Legend
  • 430 Views
  • 1 replies
  • 0 likes
  • 430 Views
  • 1 replies
  • 0 likes

Chromecast skipping multiple songs in a row

PlanFreeCountryUSDeviceiPhone 6s, Panasonic TV with built-in Chromecast Operating SystemiOS 12.1 My Question or IssueI have Spotify on both an Android and my iPhone. I have two TVs I can cast to with built in Chromecast, one is a Visio SmartCast TV a...

  • Visitor
  • Plan Free Country US Device iPhone 6s, Panasonic TV with built-in Chromecast  Operating System iOS 12.1  My Question or Issue I have Spotify on both an Android and my iPhone. I hav...
  • 504 Views
  • 0 replies
  • 1 likes
  • 504 Views
  • 0 replies
  • 1 likes

No local files artwork when using iPhone to control desktop player

PlanPremiumOperating SystemWindows 8.1 My Question or IssueUsing desktop Spotify I have created a playlist from local files and added a 300x300 image as artwork. The playlist appeared on my iPhone and I uploaded the files there. The artwork is visibl...

  • Casual Listener
  • Plan Premium Operating System Windows 8.1   My Question or Issue Using desktop Spotify I have created a playlist from local files and added a 300x300 image as artwork. The playlist appeare...
  • arekmusic
  • Casual Listener
  • 660 Views
  • 2 replies
  • 0 likes
  • artwork
    local files
  • 660 Views
  • 2 replies
  • 0 likes

Spotify iOS plays downloaded songs with small lags every 20 seconds

IOS12Iphone x Family account Songs play on Bluetooth with a millisecond interruption every 30 seconds Tried to download again, doesn't help.Also on an ipad pro same thing.

  • Visitor
  • IOS12 Iphone x  Family account  Songs play on Bluetooth with a millisecond interruption every 30 seconds   Tried to download again, doesn't help. Also on an ipad pro same thing. ...
  • Loxer
  • Community Legend
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Spotify app issues

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am having issues with logging into my Spotify app it keeps saying my password is incorrect ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am ha...
  • Loxer
  • Community Legend
  • 607 Views
  • 2 replies
  • 0 likes
  • 607 Views
  • 2 replies
  • 0 likes

Trying to listen to full album, keep inserting random songs

PlanPremiumCountryUnited StatesDeviceiPhone 8 and Windows 10Operating SystemiOS 12.4 / Windows 10 My Question or IssueI'm trying to listen to full albums but after each track, it keeps playing a random song. I have autoplay turned off. I used to be a...

  • Casual Listener
  • Plan Premium Country United States Device iPhone 8 and Windows 10 Operating System iOS 12.4 / Windows 10   My Question or Issue I'm trying to listen to full albums but after each track...
  • EpicTorgo
  • Casual Listener
  • 393 Views
  • 2 replies
  • 0 likes
  • 393 Views
  • 2 replies
  • 0 likes

Disappearance of songs on playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have a running playlist with 100s of songs. Today all of a sudden more than half disappear...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have a...
  • Brunelicia
  • Community Legend
  • 677 Views
  • 9 replies
  • 0 likes
  • 677 Views
  • 9 replies
  • 0 likes

Local Files not transferring from laptop to iPhone

PlanPremiumCountryU.S. My Question or Issue I've been trying to add some local files to my phone for a while now, they'll show up fine on my laptop and play perfectly fine as well. Then when I make a playlist with those songs and download it on both ...

  • Newbie
  • Plan Premium Country U.S.     My Question or Issue   I've been trying to add some local files to my phone for a while now, they'll show up fine on my laptop and play perfectly ...
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes

No filter/sort option for playlists

PlanPremiumCountryUKDeviceiPhone 6Operating SystemiOS 12.4 My Question or IssueI don't have the 'filter', 'sort' or 'find' option for any of my playlists - when I tap the 3 dots in the top right hand corner of the playlist, no option to sort, filter ...

  • Visitor
  • Plan Premium Country UK Device iPhone 6 Operating System iOS 12.4    My Question or Issue I don't have the 'filter', 'sort' or 'find' option for any of my playlists - when I tap t...
  • Loxer
  • Community Legend
  • 402 Views
  • 1 replies
  • 0 likes
  • 402 Views
  • 1 replies
  • 0 likes