Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
Newbie
143423 Views
504 replies
108 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
PlanPremiumCountry AustraliaDeviceiphone 8sOperating Systemios 11.4.1 My Question or Issue SInce the most recent update, i have noticed that when i try to fine tune my Daily Mix or other playlists using the "Like" or Heart button - the app is now put...
Plan Premium Country Australia Device iphone 8s Operating System ios 11.4.1 My Question or Issue SInce the most recent update, i have noticed that when i try to fine tune...
Roadie
1565 Views
2 replies
0 likes
I have all my playlists downloaded, they are marked as such and they take up room on my phone. However when playing certain (most) songs in offline mode they just don’t work, the song won’t even begin. I’ve realised this after burning thru data the p...
I have all my playlists downloaded, they are marked as such and they take up room on my phone. However when playing certain (most) songs in offline mode they just don’t work, the song won’t even begi...
Casual Listener
2843 Views
4 replies
6 likes
After years of paying for my music, I have decided to switch over to Spotify due to be frustration with the new iTunes set up. I use Spotify through CarPlay and when I access my favorite artist it just shuffles their songs, doesn't allow me to pick a...
After years of paying for my music, I have decided to switch over to Spotify due to be frustration with the new iTunes set up. I use Spotify through CarPlay and when I access my favorite artist it ju...
370 Views
0 replies
0 likes
PlanPremiumCountryCyprus/UKDeviceIPadOperating SystemiOS 10 My Question or IssueHi Is there any way in which I can play my ‘local files’ tunes on the IOS version of Spotify? I spent hours ripping CD’s to Itunes and then exporting them to Spotify, onl...
Plan Premium Country Cyprus/UK Device IPad Operating System iOS 10 My Question or Issue Hi Is there any way in which I can play my ‘local files’ tunes on the IOS version of ...
Regular
830 Views
2 replies
0 likes
Premium US DeviceiPhone 11/Macbook Pro (iOS 13.1.13) I have been working on this all day and its been driving me crazy. I have 4 songs that I have on my computer that I to play on my phone. I have literally tried everything to try and make this work....
Premium US Device iPhone 11/Macbook Pro (iOS 13.1.13) I have been working on this all day and its been driving me crazy. I have 4 songs that I have on my computer tha...
761 Views
0 replies
4 likes
PremiumTurkeyiPhone 8iOS 13 Hi, when I search for something (artist, album, song name, etc.) in my liked songs and after I press shuffle button it doesn't play the songs that I searched. If I don't press the shuffle button and just click the song whe...
Premium Turkey iPhone 8 iOS 13 Hi, when I search for something (artist, album, song name, etc.) in my liked songs and after I press shuffle button it doesn't play the songs that I searche...
Composer
787 Views
4 replies
2 likes
PlanFree/PremiumCountryUSADeviceiPhone 6s plusOperating System iOS 13.2.3 (iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueJust downloaded the app today, and all types of issues are apparent. Main one is that when selecting individual tune...
Plan Free/Premium Country USA Device iPhone 6s plus Operating System iOS 13.2.3 (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Just downloaded the...
Casual Listener
2290 Views
3 replies
0 likes
PlanPremiumCountryUnited StatesOperating SystemiOS 13.2.3 My Question or IssueWhenever I start a playlist radio, Spotify will play about 30-40 songs in my library and maybe one song that I haven’t heard before. The catch is that I don’t like any of t...
Plan Premium Country United States Operating System iOS 13.2.3 My Question or Issue Whenever I start a playlist radio, Spotify will play about 30-40 songs in my library and maybe one s...
872 Views
0 replies
0 likes
I have premium account and a lot of songs available offline but while I'm travelling outside the country and I don't have internet connection I open Spotify, go to Library / Songs and the song wont load most of the times. So the solution I've found i...
I have premium account and a lot of songs available offline but while I'm travelling outside the country and I don't have internet connection I open Spotify, go to Library / Songs and the song wont l...
Casual Listener
1012 Views
3 replies
5 likes
PlanPremiumCountryThe Netherlands DeviceApple TV My Question or IssueAfter the fixed login issues I fount another: I have a family plan. Very happy that me and my wife aren't blocking each other anymore. But now, when I stream something to the apple ...
Plan Premium Country The Netherlands Device Apple TV My Question or Issue After the fixed login issues I fount another: I have a family plan. Very happy that me and my ...
306 Views
0 replies
0 likes
My “songs” tab is missing from my library. I can’t listen to anything randomly with the new interface. If I can, it is a playlist and not my downloaded content. I can’t sort in alphabetical order. I would like to know how to select songs individually...
My “songs” tab is missing from my library. I can’t listen to anything randomly with the new interface. If I can, it is a playlist and not my downloaded content. I can’t sort i...
Newbie
3826 Views
4 replies
4 likes
I have several Definitive W7 speakers installed on my home network. Until recently, all of them were visible and could connect to Spotify. Now none of them connect. I can see all speakers in the Play-Fi App; however, when I attempt to use Spotify, no...
I have several Definitive W7 speakers installed on my home network. Until recently, all of them were visible and could connect to Spotify. Now none of them connect. I can see all speakers in th...
518 Views
0 replies
0 likes
Hello everyone,PlanPremiumCountry TurkeyDeviceiPhone XOperating SystemiOS 12.0.1 My Question or Issue My problem is basically when I press the Spotify icon firmly and hold it, the activated 3D Touch quick action panel does not show the most recently ...
Hello everyone, Plan Premium Country Turkey Device iPhone X Operating System iOS 12.0.1 My Question or Issue My problem is basically when I press the Spotify icon firmly...
Not applicable
3025 Views
12 replies
0 likes
PlanPremiumCountryUKDeviceiPhone 7SOperating SystemiOS My Question or IssueHi there.Due to the way I like to folder my music by month, I end up with loads of folders since the last update of Spotify. The update was great in many ways, but previously ...
Plan Premium Country UK Device iPhone 7S Operating System iOS My Question or Issue Hi there. Due to the way I like to folder my music by month, I end up with loads of folders since ...
Casual Listener
584 Views
2 replies
0 likes
PlanPremium [2 years + ] CountryUSA DeviceiPhone XROperating SystemiOS 13 My Question or IssueConnection between Spotfiy and Google Home Mini Speaker crashing/failing: Every time I connect spotify with my Google Home Mini Speaker the following happen...
Plan Premium [2 years + ] Country USA Device iPhone XR Operating System iOS 13 My Question or Issue Connection between Spotfiy and Google Home Mini Speaker crashing/f...
Casual Listener
2615 Views
3 replies
0 likes
PlanFPremiumCountryBrasilDeviceiphone 8Operating System(iOS 13 My Question or IssuePercebi hoje, um botão novo, na parte inferior direta. Quando clico, entra no menu de “conectar a um dispositivo”, não tenho nenhum por perto e nem conectado à minha r...
Plan FPremium Country Brasil Device iphone 8 Operating System (iOS 13 My Question or Issue Percebi hoje, um botão novo, na parte inferior direta. Quando clico, entra no menu de “cone...
Roadie
1179 Views
5 replies
0 likes
Spotify on iOS 11 (iPhone SE)(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I turn OFF the download switch on an album.I get the delete downloads dialog boxI select removeSongs are still downloaded and use up spaceFIX THIS! Deleting the...
Spotify on iOS 11 (iPhone SE) (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I turn OFF the download switch on an album. I get the delete downloads dialog box ...
Casual Listener
1832 Views
3 replies
2 likes
Hi! So I’m on a family plan on my iPhone 7 (the same as my dad) and am having mysteriously greyed out songs. The only issue I can find that’s close to this is songs being unavailable in my country, but I live in the us, and these same songs work for ...
Hi! So I’m on a family plan on my iPhone 7 (the same as my dad) and am having mysteriously greyed out songs. The only issue I can find that’s close to this is songs being unavailable in my country, b...
Community Legend
444 Views
1 replies
0 likes
iOS 10, premium, USAQuestion- I think Spotify just changed the “Now Playing” bar in iOS? Is it no longer possible to “Like” a song in the now playing bar? The thumbnail image of the track is now where the “Like” heart used to be- if that’s not possib...
iOS 10, premium, USA Question- I think Spotify just changed the “Now Playing” bar in iOS? Is it no longer possible to “Like” a song in the now playing bar? The thumbnail image of the ...
Community Legend
767 Views
2 replies
0 likes
PlanPremiumCountry Device(iPhone Xr) My Question or IssueShuffle won’t stop even though it’s off
Plan Premium Country Device (iPhone Xr) My Question or Issue Shuffle won’t stop even though it’s off
Community Legend
2124 Views
4 replies
0 likes
