Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 69930 Views
  • 16 replies
  • 37 likes
  • 69930 Views
  • 16 replies
  • 37 likes

Use Siri to manage Spotify in French

Good morning, everyone. Since the function is available, I use Siri a lot to start playlist playback on Spotify. But for the automatic playlist of favorite tracks on Spotify (called "Titres likés" in french), it doesn't work: Siri can't find this pla...

  • Newbie
  • Good morning, everyone. Since the function is available, I use Siri a lot to start playlist playback on Spotify. But for the automatic playlist of favorite tracks on Spotify (called "Titres likés" in...
  • 633 Views
  • 0 replies
  • 0 likes
  • 633 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify stoppt die Wiedergabe wenn ich mein iPhone versuche wegstecken

PlanPremiumCountryGermanyDeviceiPhone XROperating SystemIOS 13.1 My Question or IssueSpotify stoppt die wiedergabe wenn ich mein iphone versuche in die Hose zustecken sonst klappt alles super also wenn das iphone im standbymodus ist und ich es in der...

  • Visitor
  • Plan Premium Country Germany Device iPhone XR Operating System IOS 13.1   My Question or Issue Spotify stoppt die wiedergabe wenn ich mein iphone versuche in die Hose zustecken sonst...
  • Petya
  • Community Legend
  • 3823 Views
  • 1 replies
  • 0 likes
  • 3823 Views
  • 1 replies
  • 0 likes

Artist live stopped regular update

PlanArtistCountry Austalia DeviceiPhone XR My Question or IssueHi All, Using Apotify Artists app. My music was released 2 days ago. Live stats were working fine until 12 hours ago. It's now stopped updating. Previous release worked fine. Was clocking...

  • Newbie
  • Plan Artist Country Austalia   Device iPhone XR       My Question or Issue Hi All,   Using Apotify Artists app. My music was released 2 days ago. Live stats were ...
  • OneByBoo
  • Roadie
  • 466 Views
  • 1 replies
  • 0 likes
  • 466 Views
  • 1 replies
  • 0 likes

Offline mode on iPhone 4s - can't use Spotify at all + Numerous "Like it from Radio"

Hi, I have 2 problems atm, maybe they are connected. 1) I have this problem from about a month, and can't figure it out. Every time i start Spotify on my 4s iPhone i get the message that in offline mode bowsing is not possible, and after that app sta...

  • Casual Listener
  • Hi,   I have 2 problems atm, maybe they are connected.   1) I have this problem from about a month, and can't figure it out. Every time i start Spotify on my 4s iPhone i get the mes...
  • dsfghsdfgas4312
  • Casual Listener
  • 1488 Views
  • 7 replies
  • 0 likes
  • 1488 Views
  • 7 replies
  • 0 likes

An artists “appears on”

On an artists page I remember being able to go to their "appears on" section and listen to them all. Is there a way to do this on any artists page? Because right now I have to manually click on every song in the appears on just to listen to the songs...

  • Regular
  • On an artists page I remember being able to go to their "appears on" section and listen to them all. Is there a way to do this on any artists page? Because right now I have to manually click on every...
  • Justosorock
  • Regular
  • 1650 Views
  • 3 replies
  • 0 likes
  • 1650 Views
  • 3 replies
  • 0 likes

Error message “Spotify can’t play this right now.”

PlanPremium (family)CountrySingaporeDeviceiPhone 7Operating SystemiOS My Question or IssueI've been trying to play the song Love Diamond by Weki Meki but it won't show up on the app in my iPhone 7. When I use my MacBook Pro to search for the song onl...

  • Visitor
  •   Plan Premium (family) Country Singapore Device iPhone 7 Operating System iOS   My Question or Issue I've been trying to play the song Love Diamond by Weki Meki but it won't sho...
  • Loxer
  • Community Legend
  • 664 Views
  • 1 replies
  • 0 likes
  • 664 Views
  • 1 replies
  • 0 likes

Solved!! Problems with Spotify Notifications

PlanPremiumCountryDenmarkDeviceiPhone 11 ProOperating SystemiOS 13 My Question or IssueThe issue is that in the Spotify menu there is a spot where you can choose to receive notifications about the artist you follow so that everytime an Artist add's a...

  • Visitor
  • Plan Premium Country Denmark Device iPhone 11 Pro Operating System iOS 13   My Question or Issue The issue is that in the Spotify menu there is a spot where you can choose to receive n...
  • Loxer
  • Community Legend
  • 1187 Views
  • 1 replies
  • 1 likes
  • 1187 Views
  • 1 replies
  • 1 likes

Sometimes i can't play any offline song, offline with my Spotify premium.

After have new Spotify version on my iPhone SE, sometimes they say "connecting", i can't see anything in my playlists or albums (i can't play any Spotify music anymore, this sucks), i can't play any offline song, until i get connect to a internet con...

  • Music Fan
  • After have new Spotify version on my iPhone SE, sometimes they say "connecting", i can't see anything in my playlists or albums (i can't play any Spotify music anymore, this sucks), i can't play any ...
  • Billy-J
  • Spotify Star
  • 1126 Views
  • 5 replies
  • 1 likes
  • 1126 Views
  • 5 replies
  • 1 likes

instantly skipping through all my songs

My Question or IssueI am on my my iphone 7 with iOS 13.1.3 and as soon as i play a song on spotify it constantly skips through all my songs. i can't stop it no matter what, i've tried deleting and reinstalling and resetting my phone please fix this

  • Casual Listener
  • My Question or Issue I am on my my iphone 7 with iOS 13.1.3 and as soon as i play a song on spotify it constantly skips through all my songs. i can't stop it no matter what, i've tried deleting and ...
  • Loxer
  • Community Legend
  • 884 Views
  • 3 replies
  • 0 likes
  • 884 Views
  • 3 replies
  • 0 likes

Spotify app crashes Iphone 8

PlanPremium, login trough FacebookCountrySwedenDeviceiPhone 8Operating SystemiOS 13.1.3 App crashes when trying to open. So, today when i tried to open my spotify app in my apple iphone 8. It just crashed. This is still happening. First i tried to un...

  • Casual Listener
  •   Plan Premium, login trough Facebook Country Sweden Device iPhone 8 Operating System iOS 13.1.3   App crashes when trying to open.   So, today when i tried to open my spot...
  • Loxer
  • Community Legend
  • 1938 Views
  • 3 replies
  • 0 likes
  • 1938 Views
  • 3 replies
  • 0 likes

Immediate crash

Plan premiumFree/PremiumCountrymetherlands Device iphone xs(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)Ios 13.1.3My Question or IssueApp won't open. Immediately crash/close

  • Newbie
  • Plan premium Free/Premium Countrymetherlands   Device iphone xs (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) Ios 13.1...
  • Loxer
  • Community Legend
  • 711 Views
  • 1 replies
  • 1 likes
  • 711 Views
  • 1 replies
  • 1 likes

Crashes when logging in/opening

PremiumCanada DeviceiPhone 7 plus Operating System(iOS 13.1.3) My Question or IssueEvery time I log into spotify on my ios device, the application crashes. Every other account of my family members has not, and my account seems to function on other de...

  • Visitor
  • Premium Canada   Device iPhone 7 plus  Operating System (iOS 13.1.3)   My Question or Issue Every time I log into spotify on my ios device, the application crashes. Every othe...
  • Loxer
  • Community Legend
  • 1140 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 1140 Views
  • 1 replies
  • 0 likes

App crashes immediately on iphone

PlanPremiumCountryUSADeviceiPhone 6sOperating SystemiOS 10 My Question or IssueApp was working fine. Randomly started crashing after starting. No software or damage to device nor change of any kind prior to problem. Did a hard and soft reset as well ...

  • Newbie
  • PlanPremium Country USA Device iPhone 6s Operating System iOS 10   My Question or Issue App was working fine. Randomly started crashing after starting. No software or damage to device n...
  • Loxer
  • Community Legend
  • 923 Views
  • 1 replies
  • 4 likes
  • 923 Views
  • 1 replies
  • 4 likes

App won’t open

PlanPremiumCountryUkDevice(iPhone XR)Operating System(iOS 13.1.3) My Question or IssueThe app won't open, it closes after one second. I've trained deleting the app and redownloading, I've fully turned off my phone and turned it on again, I've even tr...

  • Newbie
  • Plan Premium Country Uk Device (iPhone XR) Operating System (iOS 13.1.3)   My Question or Issue The app won't open, it closes after one second. I've trained deleting the app and redown...
  • Loxer
  • Community Legend
  • 1140 Views
  • 1 replies
  • 6 likes
  • 1140 Views
  • 1 replies
  • 6 likes

Why is artists top 5 causing app to crash

Notice how the artist has no picture? For some reason when I click on this artist and play a song from their top 5, the app will crash. I reopen the app up and immediately it crashes again. The only way to make it stop is to delete and reinstall the ...

378EA9D6-C3E6-4BEB-B0F9-490DD88F5A5E.png
  • Newbie
  •     Notice how the artist has no picture? For some reason when I click on this artist and play a song from their top 5, the app will crash. I reopen the app up and immediately it cra...
  • Loxer
  • Community Legend
  • 656 Views
  • 1 replies
  • 0 likes
  • 656 Views
  • 1 replies
  • 0 likes

Last music in queue is not shown

PlanPremiumCountryBrazilDeviceiPhone SEOperating SystemiOS 13.1 (and iOS 12) My Question or IssueWhen adding new musics to queue, the last added music is not being shown and is not draggable in the queue list screen (as seen in the screenshot attache...

  • Newbie
  • Plan Premium Country Brazil Device iPhone SE Operating System iOS 13.1 (and iOS 12)   My Question or Issue When adding new musics to queue, the last added music is not being shown and ...
  • Loxer
  • Community Legend
  • 702 Views
  • 1 replies
  • 0 likes
  • bug
    iOS
  • 702 Views
  • 1 replies
  • 0 likes

Spotify keeps pausing

this Has been an ongoing issue for me. Spotify keeps pausing after 30-60 seconds when I'm using it on my iPhone XS. I have done all the suggested fixes (reinstall, logout everywhere, onoff etc) and nothing has worked. Any more ideas? After many years...

  • Casual Listener
  • this Has been an ongoing issue for me. Spotify keeps pausing after 30-60 seconds when I'm using it on my iPhone XS. I have done all the suggested fixes (reinstall, logout everywhere, onoff etc) and n...
  • Loxer
  • Community Legend
  • 877 Views
  • 1 replies
  • 0 likes
  • 877 Views
  • 1 replies
  • 0 likes

Daily Drive plays yesterday's news

I'm using IOS and CarPlay. When I start Spotify and select Daily Drive, sometimes it resumes playing from my previous session, which may have been the previous day. I will get the NPR newscast from yesterday, for example. Spotify may have been runnin...

  • Casual Listener
  • I'm using IOS and CarPlay. When I start Spotify and select Daily Drive, sometimes it resumes playing from my previous session, which may have been the previous day. I will get the NPR newscast from y...
  • Loxer
  • Community Legend
  • 1766 Views
  • 6 replies
  • 0 likes
  • 1766 Views
  • 6 replies
  • 0 likes

Issues with iPhone update

PlanPremiumCountry DeviceiPhone XOperating SystemiOS 13.3 My Question or IssueI downloaded the update a few days ago. Whenever I plug my phone into headphones I encounter this problem. The music will pause or play randomly when I'm using other apps. ...

  • Casual Listener
  • Plan Premium Country   Device iPhone X Operating System iOS 13.3   My Question or Issue I downloaded the update a few days ago.   Whenever I plug my phone into headphones I e...
  • Loxer
  • Community Legend
  • 875 Views
  • 3 replies
  • 0 likes
  • 875 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Daily mix missing

Hello!my Daily Mix is missing. I've tried to reinstall the app, to restart my phone, to delete the app restart my phone and after that reinstall the app, but none of this worked. Also on my Desktop app is missing. PlanPremiumCountry RomaniaDeviceiPho...

  • Visitor
  • Hello! my Daily Mix is missing.  I've tried to reinstall the app, to restart my phone, to delete the app restart my phone and after that reinstall the app, but none of this worked.  Also...
  • 123935152
  • Newbie
  • 27561 Views
  • 8 replies
  • 2 likes
  • 27561 Views
  • 8 replies
  • 2 likes