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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 398686 Views
  • 879 replies
  • 326 likes
  • 398686 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78792 Views
  • 124 replies
  • 32 likes
  • 78792 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 18033 Views
  • 8 replies
  • 0 likes
  • 18033 Views
  • 8 replies
  • 0 likes

New terrible update 2019 removes personal playlist features from main interface

Dear Spotify,If I’ve made my own friggin playlist I don’t need or want favorite/not interested buttons in my interface!! I do want the shuffle and queue in the main interface. Also moving the options buttons to the top of the screen is annoying. Plea...

  • Newbie
  • Dear Spotify, If I’ve made my own friggin playlist I don’t need or want favorite/not interested buttons in my interface!!  I do want the shuffle and queue in the main interface.  Also movi...
  • ChrisA1999
  • Music Fan
  • 25257 Views
  • 36 replies
  • 105 likes
  • 25257 Views
  • 36 replies
  • 105 likes

Having trouble listening to music while connected to internet

PlanPremiumCountryBrazilDeviceIphone XOperating SystemIOS 12.2Spotify Version8.5.0I cannot play songs whenever I am connected to the internet, I have huge delays when I click on a song (2s to just not playing at all), even if I the songs/albuns downl...

  • Newbie
  •   Plan Premium Country Brazil Device Iphone X Operating System IOS 12.2 Spotify Version 8.5.0 I cannot play songs whenever I am connected to the internet, I have huge delays when I cl...
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes

Moving song up the queue makes it scramble

PlanPremiumCountryCanadaDeviceiPhone 6s Operating SystemiOS 12, and has been happening since before thatMy Question or IssueWhen I move a song up my queue the screen shakes and the song actually moves down in the queue. It only happens when I hit the...

  • Newbie
  • Plan Premium Country Canada Device iPhone 6s  Operating System iOS 12, and has been happening since before that My Question or Issue When I move a song up my queue the screen shakes and...
  • 273 Views
  • 0 replies
  • 0 likes
  • 273 Views
  • 0 replies
  • 0 likes

Add to library without "heart"

Plan - PremiumCountry - USADevice - VariousOperating System - Various On desktop version of Spotify, and older versions of the iOS app, one could hit the + button on a song to save it to their library. On iOS, this + button changed to a heart icon. S...

  • Roadie
  • Plan - Premium Country - USA Device - Various Operating System - Various   On desktop version of Spotify, and older versions of the iOS app, one could hit the + button on a song to save i...
  • 297 Views
  • 0 replies
  • 2 likes
  • 297 Views
  • 0 replies
  • 2 likes

Music turns on by itself when I lock my iPhone

PlanPremiumCountryPolandDeviceiPhone XsOperating SystemiOS 12.2My Question or IssueWhen I'm listening to music on my iPhone but without headphones and I stop the music and lock my iPhone then the music automatically starts playing. It always happens ...

  • Casual Listener
  • Plan Premium Country Poland Device iPhone Xs Operating System iOS 12.2 My Question or Issue When I'm listening to music on my iPhone but without headphones and I stop the music and lock my ...
  • Loxer
  • Spotify Star
  • 2967 Views
  • 3 replies
  • 1 likes
  • 2967 Views
  • 3 replies
  • 1 likes

Not all 'Artists' or 'Albums' appearing on 'Music' screen.

PlanPremium CountryUSA DeviceiPad Pro Operating SystemiOS 12.2 My Question or IssueThe Artists and Albums sections from the new update don't contain all the artists and albums associated with my liked songs. I'm very sad about this. I loved to previo...

  • Casual Listener
  • Plan Premium   Country USA   Device iPad Pro   Operating System iOS 12.2   My Question or Issue The Artists and Albums sections from the new update don't contain all ...
  • 203 Views
  • 0 replies
  • 0 likes
  • 203 Views
  • 0 replies
  • 0 likes

Hola, por que mi spotify sigue siendo

Prueba gratuita si ya compre una tarjeta de regalo! Como le hago para quitar los anuncios? Sólo con spotify premium?

  • Newbie
  • Prueba gratuita si ya compre una tarjeta de regalo! Como le hago para quitar los anuncios? Sólo con spotify premium?
  • Jpgchief
  • Spotify Star
  • 785 Views
  • 5 replies
  • 0 likes
  • 785 Views
  • 5 replies
  • 0 likes

Problema de Idioma con la barra de Spotify

Hola amigos, lo que pasa es que spotify me sale en español, exepto la barra de arriba, la que dice (file,edit,view,playback y help) Espero que me puedan ayudar para cambiarla de idioma a español, de antemano gracias.

  • Newbie
  • Hola amigos, lo que pasa es que spotify me sale en español, exepto la barra de arriba, la que dice (file,edit,view,playback y help) Espero que me puedan ayudar para cambiarla de idioma a español, de ...
  • Jpgchief
  • Spotify Star
  • 495 Views
  • 1 replies
  • 0 likes
  • 495 Views
  • 1 replies
  • 0 likes

Solved!! Ayuda con spotify familiar

Tengo un problema invite a un familiar a spotify familiar y cuando el quiere acotar la solicitud le indica que el es premium, pero el en su perfil de usuario indica que es free que puedo hacer

  • Casual Listener
  • Tengo un problema invite a un familiar a spotify familiar y cuando el quiere acotar la solicitud le indica que el es premium, pero el en su perfil de usuario indica que es free que puedo hacer
  • Jpgchief
  • Spotify Star
  • 1197 Views
  • 7 replies
  • 0 likes
  • 1197 Views
  • 7 replies
  • 0 likes

Solved!! Pestaña Descubrir

Hola, me gustaria que me apareciera la pestaña descubrir ya que hace días que las espero, pero aún no la tengo en la aplicación de mac, sólo me sale via web. Que hago? gracias

  • Newbie
  • Hola, me gustaria que me apareciera la pestaña descubrir ya que hace días que las espero, pero aún no la tengo en la aplicación de mac, sólo me sale via web. Que hago? gracias 🙂
  • Jpgchief
  • Spotify Star
  • 591 Views
  • 3 replies
  • 0 likes
  • 591 Views
  • 3 replies
  • 0 likes

Problema premium App Store

Tengo un problema al tratar de comprar premium, ya había hecho una transacción antes por un mes de Spotify, y ahora que quiero volver a comprarlo, al darle ''Acceder a Premium'' no me aparece ningún mensaje de la App Store, no me sale ningun mensaje,...

  • Newbie
  • Tengo un problema al tratar de comprar premium, ya había hecho una transacción antes por un mes de Spotify, y ahora que quiero volver a comprarlo, al darle ''Acceder a Premium'' no me aparece ningún ...
  • Jpgchief
  • Spotify Star
  • 583 Views
  • 1 replies
  • 0 likes
  • 583 Views
  • 1 replies
  • 0 likes

Appears on

My Question or IssueSince the last update, the Appears On section seems to max out at 25 albums on the Artists' page. I'd like to be able to see all Appears On albums.

  • Newbie
  • My Question or Issue Since the last update, the Appears On section seems to max out at 25 albums on the Artists' page. I'd like to be able to see all Appears On albums.
  • 310 Views
  • 0 replies
  • 1 likes
  • 310 Views
  • 0 replies
  • 1 likes

Recently Played isn’t like it used to be

After listening to an artist of album from my library, they would appear in recently played, but the link on recently played only brings me to the artist’s page rather than the specific set of saved songs like it used to. This is very annoying becaus...

  • Newbie
  • After listening to an artist of album from my library, they would appear in recently played, but the link on recently played only brings me to the artist’s page rather than the specific set of saved ...
  • 356 Views
  • 0 replies
  • 1 likes
  • artists page
    Artists View
    played
    Played list history
    recently
    Recently played artist
    Revently played
    saved songs
  • 356 Views
  • 0 replies
  • 1 likes

Urgent security issue with Spotify for iOS: Spotify prevents auto-locking of device

PlanPremiumCountryUSADeviceiPhone 8 / iPad Air 3Operating SystemiOS 12.2 / iOS 12.2 My Question or IssueSo, all of us iOS users have had an ongoing security problem with Spotify. This security issue has been going on for years, but Spotify hasn't fix...

  • Regular
  • Plan Premium Country USA Device iPhone 8 / iPad Air 3 Operating System iOS 12.2 / iOS 12.2   My Question or Issue So, all of us iOS users have had an ongoing security problem with Spot...
  • Loxer
  • Spotify Star
  • 1567 Views
  • 1 replies
  • 5 likes
  • 1567 Views
  • 1 replies
  • 5 likes

No songs listed on albums

PlanPremiumCountryUK DeviceiPhone XS Operating SystemiOS 12.2 My Question or IssueI’ve noticed that I can’t play any music from Albums. The album opens but I only have the option to go to the artists’ page and view related. I’ve attached a picture fo...

  • Newbie
  •   Plan Premium Country UK  Device iPhone XS  Operating System iOS 12.2   My Question or Issue I’ve noticed that I can’t play any music from Albums. The album opens but ...
  • Loxer
  • Spotify Star
  • 1308 Views
  • 2 replies
  • 7 likes
  • 1308 Views
  • 2 replies
  • 7 likes

Albums aren’t showing when searching, just playlists?

Not sure what happened, but when I search for an artist it just shows the playlists? Also when I try search and go into the album songs this appears:iOS 12.2Spotify Premium through Starbucks.

565872A9-8E0B-4457-B300-BC22D31EC380.png
  • Regular
  • Not sure what happened, but when I search for an artist it just shows the playlists?  Also when I try search and go into the album songs this appears: iOS 12.2 Spotify Premium through St...
  • Loxer
  • Spotify Star
  • 657 Views
  • 2 replies
  • 11 likes
  • 657 Views
  • 2 replies
  • 11 likes

App Malfunction

Country: UKDevice: iPhone 7Operating System: IOS 12.1.3 Hi, It appears as though you’ve pushed a defective update. Since updating to the most recent app revision on the App Store, it is not functioning correctly. The search function is giving sporadi...

  • Newbie
  • Country: UK Device: iPhone 7 Operating System: IOS 12.1.3     Hi,    It appears as though you’ve pushed a defective update. Since updating to the most recent app ...
  • Loxer
  • Spotify Star
  • 275 Views
  • 1 replies
  • 5 likes
  • 275 Views
  • 1 replies
  • 5 likes

No discography showing.

When visiting an artist's page it only shows Artist's Pick, Featuing, About, On Tour, Offers. Where did Discography go?! PlanPremiumCountryUSDeviceIphone XSOperating SystemiOS 12.2

  • Casual Listener
  • When visiting an artist's page it only shows Artist's Pick, Featuing, About, On Tour, Offers.  Where did Discography go?!     Plan Premium Country US Device Iphone XS Operatin...
  • Loxer
  • Spotify Star
  • 230 Views
  • 2 replies
  • 0 likes
  • 230 Views
  • 2 replies
  • 0 likes

Music not showing up

PlanFree/PremiumCountry My Question or IssueYesterday, my Spotify was working normally. Now, when I look up an artist, none of the albums show up if I haven’t previously downloaded them. I’ve tried deleting/redone loading The app, logging out and bac...

  • Newbie
  • Plan Free/Premium Country   My Question or Issue Yesterday, my Spotify was working normally. Now, when I look up an artist, none of the albums show up if I haven’t previously downloaded the...
  • Loxer
  • Spotify Star
  • 261 Views
  • 2 replies
  • 1 likes
  • 261 Views
  • 2 replies
  • 1 likes

Solved!! Songs Not Appearing

Hi, I’m a premium Spotify user on iOS 12. Today, I tried to search an artist and found that the top songs from the artist weren’t listed. I thought maybe they just got rid of it, but then I went to an album and there were no songs either. I’ve alread...

70D751B3-1406-451E-A157-B3EE4B744495.jpeg 0C95877D-B238-4E61-B706-B6E9DF7AEE07.jpeg
  • Casual Listener
  • Hi, I’m a premium Spotify user on iOS 12. Today, I tried to search an artist and found that the top songs from the artist weren’t listed. I thought maybe they just got rid of it, but then I went to a...
  • Loxer
  • Spotify Star
  • 716 Views
  • 4 replies
  • 2 likes
  • 716 Views
  • 4 replies
  • 2 likes