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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 42535 Views
  • 15 replies
  • 36 likes
  • 42535 Views
  • 15 replies
  • 36 likes

Chromecast skipping multiple songs in a row

PlanFreeCountryUSDeviceiPhone 6s, Panasonic TV with built-in Chromecast Operating SystemiOS 12.1 My Question or IssueI have Spotify on both an Android and my iPhone. I have two TVs I can cast to with built in Chromecast, one is a Visio SmartCast TV a...

  • Visitor
  • Plan Free Country US Device iPhone 6s, Panasonic TV with built-in Chromecast  Operating System iOS 12.1  My Question or Issue I have Spotify on both an Android and my iPhone. I hav...
  • 515 Views
  • 0 replies
  • 1 likes
  • 515 Views
  • 0 replies
  • 1 likes

No local files artwork when using iPhone to control desktop player

PlanPremiumOperating SystemWindows 8.1 My Question or IssueUsing desktop Spotify I have created a playlist from local files and added a 300x300 image as artwork. The playlist appeared on my iPhone and I uploaded the files there. The artwork is visibl...

  • Casual Listener
  • Plan Premium Operating System Windows 8.1   My Question or Issue Using desktop Spotify I have created a playlist from local files and added a 300x300 image as artwork. The playlist appeare...
  • arekmusic
  • Casual Listener
  • 679 Views
  • 2 replies
  • 0 likes
  • artwork
    local files
  • 679 Views
  • 2 replies
  • 0 likes

Spotify iOS plays downloaded songs with small lags every 20 seconds

IOS12Iphone x Family account Songs play on Bluetooth with a millisecond interruption every 30 seconds Tried to download again, doesn't help.Also on an ipad pro same thing.

  • Visitor
  • IOS12 Iphone x  Family account  Songs play on Bluetooth with a millisecond interruption every 30 seconds   Tried to download again, doesn't help. Also on an ipad pro same thing. ...
  • Loxer
  • Community Legend
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Spotify app issues

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am having issues with logging into my Spotify app it keeps saying my password is incorrect ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am ha...
  • Loxer
  • Community Legend
  • 626 Views
  • 2 replies
  • 0 likes
  • 626 Views
  • 2 replies
  • 0 likes

Trying to listen to full album, keep inserting random songs

PlanPremiumCountryUnited StatesDeviceiPhone 8 and Windows 10Operating SystemiOS 12.4 / Windows 10 My Question or IssueI'm trying to listen to full albums but after each track, it keeps playing a random song. I have autoplay turned off. I used to be a...

  • Casual Listener
  • Plan Premium Country United States Device iPhone 8 and Windows 10 Operating System iOS 12.4 / Windows 10   My Question or Issue I'm trying to listen to full albums but after each track...
  • EpicTorgo
  • Casual Listener
  • 405 Views
  • 2 replies
  • 0 likes
  • 405 Views
  • 2 replies
  • 0 likes

Disappearance of songs on playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have a running playlist with 100s of songs. Today all of a sudden more than half disappear...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have a...
  • Brunelicia
  • Community Legend
  • 715 Views
  • 9 replies
  • 0 likes
  • 715 Views
  • 9 replies
  • 0 likes

Local Files not transferring from laptop to iPhone

PlanPremiumCountryU.S. My Question or Issue I've been trying to add some local files to my phone for a while now, they'll show up fine on my laptop and play perfectly fine as well. Then when I make a playlist with those songs and download it on both ...

  • Newbie
  • Plan Premium Country U.S.     My Question or Issue   I've been trying to add some local files to my phone for a while now, they'll show up fine on my laptop and play perfectly ...
  • 268 Views
  • 0 replies
  • 0 likes
  • 268 Views
  • 0 replies
  • 0 likes

No filter/sort option for playlists

PlanPremiumCountryUKDeviceiPhone 6Operating SystemiOS 12.4 My Question or IssueI don't have the 'filter', 'sort' or 'find' option for any of my playlists - when I tap the 3 dots in the top right hand corner of the playlist, no option to sort, filter ...

  • Visitor
  • Plan Premium Country UK Device iPhone 6 Operating System iOS 12.4    My Question or Issue I don't have the 'filter', 'sort' or 'find' option for any of my playlists - when I tap t...
  • Loxer
  • Community Legend
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

Cant synchronize local songs on my PC (Windows) with my iPhone

PlanPremiumCountrythe NetherlandsDeviceiPhone XOperating SystemWindows 10 & iOS 12.4.1 My Question or IssueI dont understand what I'm doing wrong. I read all the forms and followed all the steps. I added my local songs to a playlist, enabled download...

  • Visitor
  • Plan Premium Country the Netherlands Device iPhone X Operating System Windows 10 & iOS 12.4.1   My Question or Issue I dont understand what I'm doing wrong. I read all the forms an...
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

Missing music after Library update

PlanPremiumCountryAustraliaDeviceiPhone XROperating SystemiOS 12 My Question or IssueI've just received the new Library update on iOS, but now I can't easily access much of the music I've saved. Previously if I saved or "liked" a single song on an al...

  • Casual Listener
  • Plan Premium Country Australia Device iPhone XR Operating System iOS 12   My Question or Issue I've just received the new Library update on iOS, but now I can't easily access much of t...
  • oih09001
  • Casual Listener
  • 3143 Views
  • 19 replies
  • 25 likes
  • 3143 Views
  • 19 replies
  • 25 likes

Spotify Won't Show Up On Discord

PlanPremiumCountryUSMy Question or IssueI cannot get my Spotify account to show up on my Discord account. I have gone to settings and linked my account in the connections section, but it still will not work. I also tried deleting and redownloading bo...

  • Casual Listener
  • Plan Premium Country US My Question or Issue I cannot get my Spotify account to show up on my Discord account. I have gone to settings and linked my account in the connections section, but it st...
  • owenrm22
  • Casual Listener
  • 969 Views
  • 2 replies
  • 0 likes
  • Discord
  • 969 Views
  • 2 replies
  • 0 likes

Followed playlists disappeared.

At my work we have an Ipad 5 with IOS 12.4.1A few days ago all of the playlists that we follow, a whole lot, just disappeared from our library. Except for one. Even the ones we created are gone. If we look them up does it still say we follow them. If...

  • Newbie
  • At my work we have an Ipad 5 with IOS 12.4.1 A few days ago all of the playlists that we follow, a whole lot, just disappeared from our library. Except for one. Even the ones we created are gone. If...
  • Loxer
  • Community Legend
  • 928 Views
  • 2 replies
  • 0 likes
  • dissapeared
    Dissapearing Albums
    followed
    followed playlists
    Playlists
  • 928 Views
  • 2 replies
  • 0 likes

Downloaded songs stops at 10 seconds

PlanPremiumCountryBrazilDeviceiPhone 6SOperating SystemiOS 12.3.1 My Question or IssueI have a lot of songs downloaded but when I play them it stops in 10 seconds, it happends when I have no internet connection, but if it’s downloaded, it doesn’t req...

  • Casual Listener
  • Plan Premium Country Brazil Device iPhone 6S Operating System iOS 12.3.1   My Question or Issue I have a lot of songs downloaded but when I play them it stops in 10 seconds, it happend...
  • PaulLuckasz
  • Casual Listener
  • 461 Views
  • 2 replies
  • 0 likes
  • 461 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Album artworks don’t fade correctly when scrolling fast

PlanFreeCountryAustraliaDeviceiPhone 7Operating SystemiOS 12 My Question or IssueIf you select an album and scroll down so the album art disappears then scroll up fast it won’t be 100% transparent, only like 70%. This doesn’t happen if you slowly scr...

  • Regular
  • Plan Free Country Australia Device iPhone 7 Operating System iOS 12   My Question or Issue If you select an album and scroll down so the album art disappears then scroll up fast it won...
  • Peter
  • Spotify Legend
  • 918 Views
  • 10 replies
  • 0 likes
  • 918 Views
  • 10 replies
  • 0 likes

I've had my spoitfy and sonos linked form sometime and i typically control my sonos through the spot

PlanPremiumCountryUSADeviceIphone X and PCOperating System(iOS 12.4.1 Windows 7 Enterprise) My Question or IssueI've had my spoitfy and sonos linked form sometime and i typically control my sonos through the spotify app. Recently, I was unable to fin...

  • Visitor
  •   Plan Premium Country USA Device Iphone X and PC Operating System (iOS 12.4.1  Windows 7 Enterprise)   My Question or Issue I've had my spoitfy and sonos linked form someti...
  • Luan
  • Spotify Star
  • 498 Views
  • 1 replies
  • 0 likes
  • 498 Views
  • 1 replies
  • 0 likes

Swiping inside the filter menu makes it crash

PlanPremiumCountryIndiaDevice(iPhone 7)Operating System(iOS 12.3.1) My Question or IssueOn swiping up on the filter menu in the podcasts, it crashes, and wont let the details or filter menu open . Attaching a screen recording of the same.

  • Regular
  •   Plan Premium Country India Device (iPhone 7) Operating System (iOS 12.3.1)   My Question or Issue On swiping up on the filter menu in the podcasts, it crashes, and wont let the...
  • Loxer
  • Community Legend
  • 594 Views
  • 4 replies
  • 3 likes
  • 594 Views
  • 4 replies
  • 3 likes

fix the update

the ‘library’ feature is now almost useless. please consider bringing back/changing these features:-all songs list-list of ALL artists, not only artists that are being followed.-music by year released list in library-music by languages list in librar...

  • Visitor
  • the ‘library’ feature is now almost useless. please consider bringing back/changing these features: -all songs list -list of ALL artists, not only artists that are being followed. -music by year r...
  • Loxer
  • Community Legend
  • 737 Views
  • 1 replies
  • 0 likes
  • features
    song list
    Update
  • 737 Views
  • 1 replies
  • 0 likes

Spotify stops playing music when my phone is upside down

PlanPremiumCountryTurkeyDevice(iPhone X)Operating System(iOS 13 Beta) My Question or IssueMy headphone jack and AUX to Lightning works perfectly fine (tried them both on my sister's iPhone 8). But when I put my phone in my pocket, OR even when I turn...

  • Visitor
  • Plan Premium Country Turkey Device (iPhone X) Operating System (iOS 13 Beta)     My Question or Issue My headphone jack and AUX to Lightning works perfectly fine (tried them both...
  • Loxer
  • Community Legend
  • 2019 Views
  • 2 replies
  • 0 likes
  • 2019 Views
  • 2 replies
  • 0 likes

Player play outside playlist

PlanPremiumCountryPhilippinesDeviceiphone 6s plusOperating Systemios 12.4 My Question or IssueI have a playlist. Lets say inside the playlist, all track is all about Avicii. the problem begins after playing 1 song, spotify then randomly jumps playing...

  • Regular
  • Plan Premium Country Philippines Device iphone 6s plus Operating System ios 12.4   My Question or Issue I have a playlist. Lets say inside the playlist, all track is all about Avicii. ...
  • malcolve
  • Regular
  • 484 Views
  • 2 replies
  • 0 likes
  • 484 Views
  • 2 replies
  • 0 likes

Spotify for Artists App Not Showing Real-Time Stats

PlanFreeCountryTurkeyDeviceIphone 6sOperating System(iOS 12.4) My Question or Issue Hello everyone! I'm not sure if I've opened the thread in the right category. My problem is I read that in Spotify for Artists app the stats are updated in 1.5 second...

  • Visitor
  •   Plan Free Country Turkey Device Iphone 6s Operating System (iOS 12.4)   My Question or Issue   Hello everyone! I'm not sure if I've opened the thread in the right categor...
  • Luan
  • Spotify Star
  • 6549 Views
  • 1 replies
  • 1 likes
  • 6549 Views
  • 1 replies
  • 1 likes