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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

226386 Views

53 replies

13 likes

  • 226386 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

mtollhouse

Roadie

151618 Views

506 replies

108 likes

  • 151618 Views
  • 506 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106234 Views

19 replies

38 likes

  • 106234 Views
  • 19 replies
  • 38 likes

Spotify messing up, or just me?

PlanPremiumCountryUnited StatesOperating SystemiOS 13.2.3 My Question or IssueWhenever I start a playlist radio, Spotify will play about 30-40 songs in my library and maybe one song that I haven’t heard before. The catch is that I don’t like any of t...

Newbie

Plan Premium Country United States Operating System iOS 13.2.3   My Question or Issue Whenever I start a playlist radio, Spotify will play about 30-40 songs in my library and maybe one s...

900 Views

0 replies

0 likes

  • 900 Views
  • 0 replies
  • 0 likes

offline mode-songs not loading when I don't have internet cinnection

I have premium account and a lot of songs available offline but while I'm travelling outside the country and I don't have internet connection I open Spotify, go to Library / Songs and the song wont load most of the times. So the solution I've found i...

Casual Listener

I have premium account and a lot of songs available offline but while I'm travelling outside the country and I don't have internet connection I open Spotify, go to Library / Songs and the song wont l...

kfigura

Casual Listener

1053 Views

3 replies

5 likes

  • 1053 Views
  • 3 replies
  • 5 likes

Apple TV changes accounts all the time

PlanPremiumCountryThe Netherlands DeviceApple TV My Question or IssueAfter the fixed login issues I fount another: I have a family plan. Very happy that me and my wife aren't blocking each other anymore. But now, when I stream something to the apple ...

Regular

  Plan Premium Country The Netherlands   Device Apple TV   My Question or Issue After the fixed login issues I fount another: I have a family plan. Very happy that me and my ...

331 Views

0 replies

0 likes

  • 331 Views
  • 0 replies
  • 0 likes

Solved!! “songs” option missing from library

My “songs” tab is missing from my library. I can’t listen to anything randomly with the new interface. If I can, it is a playlist and not my downloaded content. I can’t sort in alphabetical order. I would like to know how to select songs individually...

Casual Listener

My “songs” tab is missing from my library.   I can’t listen to anything randomly with the new interface.  If I can, it is a playlist and not my downloaded content.   I can’t sort i...

pseudopsyche

Newbie

3898 Views

4 replies

4 likes

  • 3898 Views
  • 4 replies
  • 4 likes

Cannot connect to Definitive W7 WiFi speaker

I have several Definitive W7 speakers installed on my home network. Until recently, all of them were visible and could connect to Spotify. Now none of them connect. I can see all speakers in the Play-Fi App; however, when I attempt to use Spotify, no...

Visitor

I have several Definitive W7 speakers installed on my home network. Until recently, all of them were visible and could connect to Spotify. Now none of them connect.  I can see all speakers in th...

536 Views

0 replies

0 likes

  • 536 Views
  • 0 replies
  • 0 likes

Spotify icon 3D Touch problem

Hello everyone,PlanPremiumCountry TurkeyDeviceiPhone XOperating SystemiOS 12.0.1 My Question or Issue My problem is basically when I press the Spotify icon firmly and hold it, the activated 3D Touch quick action panel does not show the most recently ...

Regular

Hello everyone, Plan Premium Country  Turkey Device iPhone X Operating System iOS 12.0.1   My Question or Issue  My problem is basically when I press the Spotify icon firmly...

user-removed

Not applicable

3077 Views

12 replies

0 likes

  • 3077 Views
  • 12 replies
  • 0 likes

Select to filter folders

PlanPremiumCountryUKDeviceiPhone 7SOperating SystemiOS My Question or IssueHi there.Due to the way I like to folder my music by month, I end up with loads of folders since the last update of Spotify. The update was great in many ways, but previously ...

Casual Listener

Plan Premium Country UK Device iPhone 7S Operating System iOS   My Question or Issue Hi there. Due to the way I like to folder my music by month, I end up with loads of folders since ...

polyphant

Casual Listener

598 Views

2 replies

0 likes

  • 598 Views
  • 2 replies
  • 0 likes

Spotify Connection Bugs Google Home/Streaming Music - Fail!

PlanPremium [2 years + ] CountryUSA DeviceiPhone XROperating SystemiOS 13 My Question or IssueConnection between Spotfiy and Google Home Mini Speaker crashing/failing: Every time I connect spotify with my Google Home Mini Speaker the following happen...

Music Fan

Plan Premium [2 years + ]   Country USA   Device iPhone XR Operating System iOS 13   My Question or Issue Connection between Spotfiy and Google Home Mini Speaker crashing/f...

k14j-my_4omd

Casual Listener

2625 Views

3 replies

0 likes

Google Home
iOS13
iphone
  • 2625 Views
  • 3 replies
  • 0 likes

Dúvida sobre botão flutuante

PlanFPremiumCountryBrasilDeviceiphone 8Operating System(iOS 13 My Question or IssuePercebi hoje, um botão novo, na parte inferior direta. Quando clico, entra no menu de “conectar a um dispositivo”, não tenho nenhum por perto e nem conectado à minha r...

Visitor

Plan FPremium Country Brasil Device iphone 8 Operating System (iOS 13   My Question or Issue Percebi hoje, um botão novo, na parte inferior direta. Quando clico, entra no menu de “cone...

OneByBoo

Roadie

1191 Views

5 replies

0 likes

  • 1191 Views
  • 5 replies
  • 0 likes

Downloads not deleted after removing downloads

Spotify on iOS 11 (iPhone SE)(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I turn OFF the download switch on an album.I get the delete downloads dialog boxI select removeSongs are still downloaded and use up spaceFIX THIS! Deleting the...

Newbie

Spotify on iOS 11 (iPhone SE) (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I turn OFF the download switch on an album. I get the delete downloads dialog box ...

Emberlite

Casual Listener

1865 Views

3 replies

2 likes

  • 1865 Views
  • 3 replies
  • 2 likes

Greyed out songs

Hi! So I’m on a family plan on my iPhone 7 (the same as my dad) and am having mysteriously greyed out songs. The only issue I can find that’s close to this is songs being unavailable in my country, but I live in the us, and these same songs work for ...

Visitor

Hi! So I’m on a family plan on my iPhone 7 (the same as my dad) and am having mysteriously greyed out songs. The only issue I can find that’s close to this is songs being unavailable in my country, b...

Loxer

Community Legend

481 Views

1 replies

0 likes

  • 481 Views
  • 1 replies
  • 0 likes

Change- Can’t “Like” In Now-Playing Bar

iOS 10, premium, USAQuestion- I think Spotify just changed the “Now Playing” bar in iOS? Is it no longer possible to “Like” a song in the now playing bar? The thumbnail image of the track is now where the “Like” heart used to be- if that’s not possib...

Visitor

  iOS 10, premium, USA Question- I think Spotify just changed the “Now Playing” bar in iOS?  Is it no longer possible to “Like” a song in the now playing bar? The thumbnail image of the ...

Loxer

Community Legend

785 Views

2 replies

0 likes

  • 785 Views
  • 2 replies
  • 0 likes

App freezes when starting streaming via Sonos/Chromecast

PlanPremiumCountryGermany DeviceiPhone 8Operating SystemiOS 13.2.3 My Question or IssueWhen starting to stream via Sonos or Chromecast the app freezes. Nothing could be changed or controlled. Closing the app completely doesn't help either. When stopp...

Newbie

  Plan Premium Country Germany  Device iPhone 8 Operating System iOS 13.2.3   My Question or Issue When starting to stream via Sonos or Chromecast the app freezes. Nothing c...

466 Views

0 replies

0 likes

  • 466 Views
  • 0 replies
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How to remove tracks from saved album

PlanPremiumDevice(iPhone 6, iPad Pro)Operating System(iOS 12) My Question or IssueRecently, Spotify removed the tick icon and introduced the heart icon instead for all iOS versions. Since that version, it is not possible anymore to remove single trac...

Visitor

Plan Premium Device (iPhone 6, iPad Pro) Operating System (iOS 12)   My Question or Issue Recently, Spotify removed the tick icon and introduced the heart icon instead for all iOS versio...

Trapjackson

Regular

14827 Views

29 replies

21 likes

  • 14827 Views
  • 29 replies
  • 21 likes

Problems with Onkyo NR-616

PlanPremiumCountryUkOnkyo NR 616iPhone 6Operating SystemAfter iPhone update I have recurrent problems with Spotify Connect on my Onkyo NR616 It plays fine. But then goes silent. Volume control works but no sound plays. Phone shows music as playing. A...

Newbie

Plan Premium Country Uk Onkyo NR 616 iPhone 6 Operating System After iPhone update I have recurrent problems with Spotify Connect on my Onkyo NR616 It plays fine. But then goes silent. Volume ...

434 Views

0 replies

0 likes

  • 434 Views
  • 0 replies
  • 0 likes

Can't see the tracklist for any artist

So I have an iPhone XS Max, and for some reason, I can't see the tracklist for any album or playlist. There's just the "Featuring" list and that's it. Everything is fine on other devices, like my iPad, so I thought there was something wrong with my p...

Casual Listener

So I have an iPhone XS Max, and for some reason, I can't see the tracklist for any album or playlist. There's just the "Featuring" list and that's it. Everything is fine on other devices, like my iPa...

katastr0

Casual Listener

1784 Views

5 replies

1 likes

  • 1784 Views
  • 5 replies
  • 1 likes

Premium works but not showing on iPhone

Hi, I have recently bought a family premium, through PC I have add others and the premium on their phones and on my Mac works fine. But when I try to open it on my iPhone SE it still shows that I have spotify FREE. Could you help me please? PlanFamil...

Casual Listener

Hi,  I have recently bought a family premium, through PC I have add others and the premium on their phones and on my Mac works fine. But when I try to open it on my iPhone SE it still shows tha...

Bittencourt

Spotify Star

564 Views

3 replies

1 likes

  • 564 Views
  • 3 replies
  • 1 likes

Solved!! Layout

PlanPremiumCountryBrasilOperating System(iOS 13.) My Question or IssueSeria interesse que houve a opção de definir quais abas devem aparecer. Não são todos que gostam de ouvir podcast. Um outro exemplo, são as abas: “playlist, artista, álbuns”, dever...

Visitor

Plan Premium Country Brasil Operating System (iOS 13.)   My Question or Issue Seria interesse que houve a opção de definir quais abas devem aparecer. Não são todos que gostam de ouvir ...

Brunelicia

Community Legend

574 Views

1 replies

0 likes

  • 574 Views
  • 1 replies
  • 0 likes

Adjusting music quality while using Spotify Connect to a digital amp

PlanPremiumCountryCanadADevice(iPhone 7)/iPadOperating System(iOS 13) My Question or IssueI wanted to check what quality of music I am streaming at when casting to my nadc338 digital amp via Spotify Connect. When I listen through my iPhone I can see ...

Visitor

Plan Premium Country CanadA Device (iPhone 7)/iPad Operating System (iOS 13)   My Question or Issue I wanted to check what quality of music I am streaming at when casting to my nadc338...

414 Views

0 replies

0 likes

  • 414 Views
  • 0 replies
  • 0 likes