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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

231745 Views

53 replies

13 likes

  • 231745 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

155273 Views

507 replies

108 likes

  • 155273 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

107579 Views

19 replies

38 likes

  • 107579 Views
  • 19 replies
  • 38 likes

Solved!! playlist auto-following

PlanPremiumCountryChileDeviceiPhone XsOperating SystemiOS 10 My Question or IssueI’ve having this annoying problem that every time I log and see my favorite Playlists I’ve got new ones that I’ve not followed and mostly they are all from the same crea...

Newbie

Plan Premium Country Chile Device iPhone Xs Operating System iOS 10   My Question or Issue I’ve having this annoying problem that every time I log and see my favorite Playlists I’ve go...

ardacebi

Composer

1022 Views

1 replies

0 likes

  • 1022 Views
  • 1 replies
  • 0 likes

app crashing, glitching songs, etc

PlanPremiumCountryUK, currently visiting Morocco DeviceiPhone SEOperating SystemiOS 12.3 My Question or Issuestarted last week with some of my songs not playing. all songs were definitely already downloaded, and had been fine before. then i had issue...

Casual Listener

Plan Premium Country UK, currently visiting Morocco  Device iPhone SE Operating System iOS 12.3   My Question or Issue started last week with some of my songs not playing. all son...

708 Views

0 replies

0 likes

cutting out
downloads
no playback
skipping
  • 708 Views
  • 0 replies
  • 0 likes

Alarm silent when playing music

PremiumSwitzerlandiPhone XiOS 12.(?) My Question or IssueWhen I put on music on Spotify and set an alarm on the basic apple clock app, the alarm will go off but with no sound. (When Spotify is closed the alarm goes off with sound.) Does anyone have t...

Casual Listener

Premium Switzerland iPhone X iOS 12.(?)   My Question or Issue When I put on music on Spotify and set an alarm on the basic apple clock app, the alarm will go off but with no sound.  ...

ahart_13

Newbie

28443 Views

6 replies

3 likes

  • 28443 Views
  • 6 replies
  • 3 likes

Music stops all the time!

Hi, I normally go running and put the iphone in a belt pouch. I try to listen to music in Spotify while running but it keeps stopping and playing all the time, even when the Iphone (6) is locked. I don’t know if this is because of the touchscreen tha...

Visitor

Hi,   I normally go running and put the iphone in a belt pouch. I try to listen to music in Spotify while running but it keeps stopping and playing all the time, even when the Iphone (6) is lo...

avarni

Casual Listener

735 Views

1 replies

0 likes

  • 735 Views
  • 1 replies
  • 0 likes

iPhone 6s keeps turning off mobile data only for Spotify

I am on a Premium account. Based in UK.iPhone 6s, software version 12.3.1I have 6GB free space. Problem is that recently something keeps overriding my mobile data settings, but only for Spotify, it happens with no other app. I turn on mobile data for...

Newbie

I am on a Premium account. Based in UK. iPhone 6s, software version 12.3.1 I have 6GB free space.   Problem is that recently something keeps overriding my mobile data settings, but only for ...

ardacebi

Composer

923 Views

1 replies

0 likes

  • 923 Views
  • 1 replies
  • 0 likes

Playlists / App ideas

PlanFree/PremiumCountryUkDevice(iPhone 6s)Operating System(iOS 12.) The search in playlists don’t seem to work properly (type artist or song & don’t find em ?) How about having the option to organise the order of your playlists ?Also be real cool & h...

Regular

Plan Free/Premium Country Uk Device (iPhone 6s) Operating System (iOS 12.)   The search in playlists don’t seem to work properly (type artist or song & don’t find em ?)   How...

Billy-J

Spotify Star

484 Views

1 replies

0 likes

Playlists
  • 484 Views
  • 1 replies
  • 0 likes

New releases in Christian genre reshuffle several times and are not recent

PlanPremiumCountryUSDeviceiPhone 7+Operating SystemiOS 12 My Question or IssueOther Genres I check seem fine, but every time I check for new releases in the Christian genre, the album covers will shuffle at least once and then display old releases. T...

Casual Listener

Plan Premium Country US Device iPhone 7+ Operating System iOS 12   My Question or Issue Other Genres I check seem fine, but every time I check for new releases in the Christian genre, ...

ardacebi

Composer

383 Views

1 replies

0 likes

  • 383 Views
  • 1 replies
  • 0 likes

can't login to iphone but able to log onto web

Found some post on this, and it looks like a Spotify CSR posted to include the following information to help out. If you continue to get this message please post below with these details:iphone 7 plusios 12.4Can't login to check but I just did a clea...

Newbie

Found some post on this, and it looks like a Spotify CSR posted to include the following information to help out.     If you continue to get this message please post below with these det...

350 Views

0 replies

0 likes

  • 350 Views
  • 0 replies
  • 0 likes

Battery drain on iPhone 7

PlanPremium CountryAustralia DeviceiPhone 7Operating SystemiOS 12.4 My Question or IssueWhen running Spotify on its own, or is using it in the background whilst I am on other apps I note rapid battery drain. About 10% every 10-20 minutes so I’m const...

Newbie

Plan Premium   Country Australia    Device iPhone 7 Operating System iOS 12.4   My Question or Issue When running Spotify on its own, or is using it in the background ...

426 Views

0 replies

0 likes

  • 426 Views
  • 0 replies
  • 0 likes

Sharing to Facebook from iOS just shares an unlinked picture of the album cover

PlanPremiumCountryUSA DeviceiPhone XOperating SystemiOS 12.4 My Question or IssueWhen I choose to share a song to Facebook, instead of posting a link to open the song in Spotify like it used to, it just posts a picture of the album cover with no othe...

Casual Listener

Plan Premium Country USA   Device iPhone X Operating System iOS 12.4   My Question or Issue When I choose to share a song to Facebook, instead of posting a link to open the song ...

485 Views

0 replies

0 likes

Facebook
fb
iOS
iphone
sharing
  • 485 Views
  • 0 replies
  • 0 likes

Lost connection to sonos speaker multiple times

Hi My iphone xr looses connection to sonos every time I close the app. after deleting and reloading the app it works for one time, after closing spotify the connection is lost again and never works again. my sytem: ios 12.4, sonos app is latest relea...

Visitor

Hi   My iphone xr looses connection to sonos every time I close the app. after deleting and reloading the app it works for one time, after closing spotify the connection is lost again and neve...

578 Views

0 replies

0 likes

  • 578 Views
  • 0 replies
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problem spotify connect ios

Since the last update (version 8.5.17.713) Spotify Connect doesn't work anymore on any IOS devices in my home network. Yes, I have installed the app again and I also have the last update for IOS.. Android devices are ok. Can anybody tell me what's wr...

Casual Listener

Since the last update (version 8.5.17.713) Spotify Connect doesn't work anymore on any IOS devices in my home network.   Yes, I have installed the app again and I also have the last update for...

rolfio

Casual Listener

717 Views

2 replies

0 likes

  • 717 Views
  • 2 replies
  • 0 likes

My spotify on my iphone has no car mode.

PlanPremiumCountryUSADeviceiPhone XSOperating SystemiOS 10 My Question or IssueI tried turning on car mode on my iPhone so i started looking up how to do that and it says to go to my settings on my Spotify app and go to “car” settings. The problem is...

Casual Listener

Plan Premium Country USA Device iPhone XS Operating System iOS 10   My Question or Issue I tried turning on car mode on my iPhone so i started looking up how to do that and it says to ...

Brnntvdd013

Casual Listener

976 Views

2 replies

0 likes

  • 976 Views
  • 2 replies
  • 0 likes

iPhone App Not Playing Songs Off WiFi

I have an iPhone XR and am a Premium account holder and today the Spotify app has not been playing songs I do not have downloaded while I'm not on Wifi. Usually when I have good cell service I am able to listen to songs I haven't downloaded whenever,...

Visitor

I have an iPhone XR and am a Premium account holder and today the Spotify app has not been playing songs I do not have downloaded while I'm not on Wifi. Usually when I have good cell service I am abl...

Loxer

Community Legend

485 Views

1 replies

0 likes

  • 485 Views
  • 1 replies
  • 0 likes

Can't login on google home app

PlanPremiumCountryUSDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)iPhone 6sOperating System(iOS 10, Android Oreo, Windows 10,etc.)iOS 10My Question or IssueIt tells me "Oops! Something went wrong, please try again or check out our help are...

Regular

Plan Premium Country US Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iPhone 6s Operating System (iOS 10, Android Oreo, Windows 10,etc.) iOS 10 My Question or Issue It te...

263 Views

0 replies

0 likes

  • 263 Views
  • 0 replies
  • 0 likes

Other (Partners, Web Player, etc. )

How to become a publishing partner on spotify ?. I own a music company, Records label

Casual Listener

How to become a publishing partner on spotify ?. I own a music company, Records label  

ardacebi

Composer

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
  • 0 likes

<3, then download, then follow just to add a song to your library.

If you want to listen to your library offline you have to a song, then download the song, THEN follow the artist. What is this new UI? It's so clunky. There has to be a better system than this. Plan (Family Premium)Seriously considering apple music.

Newbie

If you want to listen to your library offline you have to ❤️ a song, then download the song, THEN follow the artist.   What is this new UI? It's so clunky. There has to be a better system than...

403 Views

0 replies

1 likes

  • 403 Views
  • 0 replies
  • 1 likes