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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 399217 Views
  • 879 replies
  • 326 likes
  • 399217 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78881 Views
  • 124 replies
  • 32 likes
  • 78881 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 18065 Views
  • 8 replies
  • 0 likes
  • 18065 Views
  • 8 replies
  • 0 likes

Local Files will not Sync from Mac onto iPhone

Premium U.S. but currently studying in U.K. iPhone 8s Macbook Pro I have seen numerous posts on this in other threads, but all of the solutions I have seen did not work for me. I am on an iPhone and Macbook Pro. My downloaded songs appear on the Macb...

  • Newbie
  • Premium  U.S. but currently studying in U.K.   iPhone 8s  Macbook Pro   I have seen numerous posts on this in other threads, but all of the solutions I have seen did not wor...
  • 417 Views
  • 0 replies
  • 0 likes
  • Download
    iphone
    local files
    Local files for Spotify Mobile
    local files not syncing
    local files on iphone
    local files sync mobile phone
    macbook
  • 417 Views
  • 0 replies
  • 0 likes

Can’t swipe to queue songs or add to library since latest update

SInce the latest Spotify update installed on my iPhone last night I’ve found that it won’t let me swipe left or right now to queue or add a song to my library. I could do this prior to the update. Say for instance I search for an artist and go to the...

  • Music Fan
  • SInce the latest Spotify update installed on my iPhone last night I’ve found that it won’t let me swipe left or right now to queue or add a song to my library.    I could do this prior to...
  • Hazizanoam66
  • Newbie
  • 7344 Views
  • 7 replies
  • 6 likes
  • 7344 Views
  • 7 replies
  • 6 likes

Select audio output target before tapping 'play'

DeviceiPhone XS MAX, iPad ProOperating SystemiOS - latest My Question or IssueA constant frustration of mine is that I'd like to choose an audio output device before I tap 'play' on my iOS devices. Have I missed something, is this possible, or can it...

  • Casual Listener
  • Device iPhone XS MAX, iPad Pro Operating System iOS - latest   My Question or Issue A constant frustration of mine is that I'd like to choose an audio output device before I tap 'play' on ...
  • 424 Views
  • 0 replies
  • 3 likes
  • audio output
    Speakers
  • 424 Views
  • 0 replies
  • 3 likes

Solved!!Superuser Contribution Duplicate title on genre pages

On genre landing pages there are two titles, one on the title bar and one on the content (activity) page.

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  • Composer
  • On genre landing pages there are two titles, one on the title bar and one on the content (activity) page.    
  • Peter
  • Spotify Legend
  • 589 Views
  • 3 replies
  • 0 likes
  • iOS
    Mobile
  • 589 Views
  • 3 replies
  • 0 likes

Premium y aleatorio en iphone

Buenas,Mi cuenta es premium y sigue saliendo el modo aleatorio en el móvil. No puedo desactivarlo con la opción de entrar en la canción y darle a las flechitas. Acabo de pagar la cuenta premium solo y exclusivamente para poder disfrutar de Spotify en...

  • Casual Listener
  • Buenas, Mi cuenta es premium y sigue saliendo el modo aleatorio en el móvil. No puedo desactivarlo con la opción de entrar en la canción y darle a las flechitas. Acabo de pagar la cuenta premium sol...
  • Jpgchief
  • Spotify Star
  • 349 Views
  • 2 replies
  • 0 likes
  • 349 Views
  • 2 replies
  • 0 likes

no funciona en el ipod

seria educado si allien respondiera que passa que pagamos para no escuchiar la musica ,,,, os parece bien que vuestros clientes no estan insodisfechos ,,,,

  • Casual Listener
  • seria educado si allien respondiera que passa que pagamos para no escuchiar la musica ,,,, os parece bien que vuestros clientes no  estan insodisfechos ,,,, 
  • Jpgchief
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

no funciona el modo aleatorio en iphone

Arme una playlist en mi iPhone, pero al colocar y dejar marcado el modo aleatorio, este no mezcla las canciones. Las reproduce en el orden puesto, y es molesto porque hay canciones de un mismo álbum que suenan seguidas del mismo artista y quisiera qu...

  • Music Fan
  • Arme una playlist en mi iPhone, pero al colocar y dejar marcado el modo aleatorio, este no mezcla las canciones. Las reproduce en el orden puesto, y es molesto porque hay canciones de un mismo álbum ...
  • Jpgchief
  • Spotify Star
  • 768 Views
  • 1 replies
  • 1 likes
  • 768 Views
  • 1 replies
  • 1 likes

Problema al ecualizar con AirPlay

PlanPremiumCountryEcuador DeviceIphone XOperating SystemiOS 12 My Question or IssueAntes de actualizar a iOS 12.0 podía seleccionar la ecualizacion manualmente o seleccionar cualquier pre seteo de la lista mientras hacía streaming a un AirPort Expres...

  • Casual Listener
  • Plan Premium Country Ecuador   Device Iphone X Operating System iOS 12   My Question or Issue Antes de actualizar a iOS 12.0 podía seleccionar la ecualizacion manualmente o selec...
  • Jpgchief
  • Spotify Star
  • 586 Views
  • 1 replies
  • 1 likes
  • Ecualizador AirPort express iOS
  • 586 Views
  • 1 replies
  • 1 likes

Problemas con la app

Tengo un iPhone 5 con iOS 9.2 y tengo Spotify premium. Cada ve que usó la app, después de unos minutos se cierra. Ya reinicie el teléfono, elimine y descargue la app, y nada funciona. Alguna idea?

  • Newbie
  • Tengo un iPhone 5 con iOS 9.2 y tengo Spotify premium. Cada ve que usó la app, después de unos minutos se cierra. Ya reinicie el teléfono, elimine y descargue la app, y nada funciona. Alguna idea?
  • Jpgchief
  • Spotify Star
  • 410 Views
  • 1 replies
  • 1 likes
  • Apple iPhone app
  • 410 Views
  • 1 replies
  • 1 likes

While using spotify, automatic screensaver doesn't work!

PlanPremiumCountryGermanyDeviceiPhone SEOperating SystemiOS 12.2 My Question or IssueWhen I use spotify (and also when I pause spotify), the automatic screen saver (after 30 sec.) doesn't work. Even, if I screen saver is turned on and I move my phone...

  • Newbie
  • Plan Premium Country Germany Device iPhone SE Operating System iOS 12.2   My Question or Issue When I use spotify (and also when I pause spotify), the automatic screen saver (after 30 ...
  • Loxer
  • Spotify Star
  • 643 Views
  • 1 replies
  • 0 likes
  • 643 Views
  • 1 replies
  • 0 likes

Deine Top-Genres in Search

PlanPremiumCountryGermany DeviceiPhone 8Operating System(iOS 12.2) My Question or IssueWhen i go to the Search tab there was my Favorite Genres on top of the tab. How can i change the genres? I would change Pop to metal but there is no option.

B881EFEF-658D-4B2F-AD69-6A8DF7E2599E.png
  • Newbie
  • Plan Premium Country Germany  Device iPhone 8 Operating System (iOS 12.2)   My Question or Issue When i go to the Search tab there was my Favorite Genres on top of the tab. How ca...
  • Loxer
  • Spotify Star
  • 2826 Views
  • 2 replies
  • 0 likes
  • genres
    Search
    Top-Genres
  • 2826 Views
  • 2 replies
  • 0 likes

Podcast completely fackt

PlanPremiumCountryNorwayDeviceiPhone 10Operating System(iOS 12) My Question or IssueI am unable to play or download podcasts on my device. When I click the podcast to play it comes up on the playbar, but it doesn’t stream. If I try to download the po...

  • Newbie
  •   Plan Premium Country Norway Device iPhone 10 Operating System (iOS 12)   My Question or Issue I am unable to play or download podcasts on my device. When I click the podcast t...
  • Watto_
  • Newbie
  • 240 Views
  • 1 replies
  • 1 likes
  • 240 Views
  • 1 replies
  • 1 likes

Shuffle Play, albums aren't working in Offline Mode

Family Premium, GermanyCountryiPhone 5, iOS 12.1.4 In offline mode, lots of features aren't working for me. I enabled offline mode in the settings and downloaded songs and albums, but they aren't properly working offline.When I click on a song to pla...

  • Newbie
  • Family Premium, Germany Country iPhone 5,  iOS 12.1.4   In offline mode, lots of features aren't working for me. I enabled offline mode in the settings and downloaded songs and albums,...
  • 459 Views
  • 0 replies
  • 0 likes
  • 459 Views
  • 0 replies
  • 0 likes

Quality changes mid playback

Plan: PremiumCountry: ArgentinaDevice: iPhone XS with AirPodsOperating System: iOS 12.2My Question or Issue: Sometimes the quality goes really bad and then comes back up, this happens to me everyday, even though I hear downloaded songs so no cellular...

  • Regular
  • Plan: Premium Country: Argentina Device: iPhone XS with AirPods Operating System: iOS 12.2 My Question or Issue:   Sometimes the quality goes really bad and then comes back up, t...
  • Loxer
  • Spotify Star
  • 360 Views
  • 1 replies
  • 0 likes
  • iOS
    Premium
    quality
  • 360 Views
  • 1 replies
  • 0 likes

Old UI Appearing Then Disappearing

PlanPremiumCountryUSDeviceiPhone 7 PlusOperating SystemiOS 12.2.2 / Spotify 8.4.98.741 My Question or IssueAfter installing Spotify from the iTunes store, my library is displayed using the old UI. However when attempting to view Playlists, Albums, or...

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  • Music Fan
  • Plan Premium Country US Device iPhone 7 Plus Operating System iOS 12.2.2 / Spotify 8.4.98.741   My Question or Issue After installing Spotify from the iTunes store, my library is displ...
  • overwilhelmed
  • Music Fan
  • 1874 Views
  • 9 replies
  • 0 likes
  • 1874 Views
  • 9 replies
  • 0 likes

Artist search

PlanPremium DeviceiPhone X My Question or IssueI used to be able to search for an artist and get a list of popular songs and also a full discography but nothing of the sort comes up now, only premade playlists. Was wondering if this is a bug or a new...

  • Newbie
  • Plan Premium   Device iPhone X   My Question or Issue I used to be able to search for an artist and get a list of popular songs and also a full discography but nothing of the sort co...
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

Podcast downloads forever, and plays for 1-3 minutes then cuts out

PlanFree/PremiumCountryAustraliaPhone typeiPhone 8 Operating SystemIos 12.2 My Question or Issuerecently I have been listening to the misfits podcast, it only plays for a few minutes then cuts out. I can’t download any of the episodes and it just dow...

  • Newbie
  •   Plan Free/Premium Country Australia Phone type iPhone 8 Operating System Ios 12.2   My Question or Issue recently I have been listening to the misfits podcast, it only plays ...
  • 742 Views
  • 0 replies
  • 0 likes
  • 742 Views
  • 0 replies
  • 0 likes

Collection button icon on iOS

The heart (❤) button has been reverted back to the plus (+) button after it was changed on all platforms last year. However, on iOS we still have the heart icon. Will this eventually be changed back to the plus (+) icon so that the design will be con...

  • Newbie
  • The heart (❤) button has been reverted back to the plus (+) button after it was changed on all platforms last year.   However, on iOS we still have the heart icon.   Will this e...
  • 245 Views
  • 0 replies
  • 1 likes
  • 245 Views
  • 0 replies
  • 1 likes

Superuser Contribution Always the same stuff on my Spotify Home

I listened to The Now Now by The Gorillaz one time six months ago and since then "More like The Now Now" has appeared at or near the top of my Spotify Home. It won't go away. Really irritating. Is there anyway to remove it or force Spotify to refresh...

  • Casual Listener
  • I listened to The Now Now by The Gorillaz one time six months ago and since then "More like The Now Now" has appeared at or near the top of my Spotify Home. It won't go away. Really irritating. Is th...
  • Katerina
  • Spotify Legend
  • 411 Views
  • 3 replies
  • 0 likes
  • 411 Views
  • 3 replies
  • 0 likes

Solved!! Last song in queue does not appear

On the Spotify app on iOS 12, on both my iPhone 6s and old iPhone 5s, whenever I view the queue, the last song on the queue disappears within a second of appearing on screen. The song still plays when it should, but I cannot see, remove or move the s...

  • Newbie
  • On the Spotify app on iOS 12, on both my iPhone 6s and old iPhone 5s, whenever I view the queue, the last song on the queue disappears within a second of appearing on screen. The song still plays whe...
  • Loxer
  • Spotify Star
  • 1970 Views
  • 1 replies
  • 0 likes
  • 1970 Views
  • 1 replies
  • 0 likes