Announcements
We’re aware of some issues right now and are checking them out! We'll keep you posted here.

Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30677 Views

40 replies

9 likes

  • 30677 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95400 Views

115 replies

12 likes

Other
  • 95400 Views
  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1031 Views

0 replies

0 likes

iOS
  • 1031 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293845 Views

60 replies

15 likes

  • 293845 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123748 Views

19 replies

38 likes

  • 123748 Views
  • 19 replies
  • 38 likes

Moving songs in queue

PlanPremiumCountryUSDeviceiPhone 8 PlusOperating System iOS 13.2.3 My Question or IssueWhen I move songs in my queue, it moves way too fast and many times it takes me all the way to the bottom of it. When I try moving it back up, it takes me straight...

Visitor

Plan Premium Country US Device iPhone 8 Plus Operating System  iOS 13.2.3   My Question or Issue When I move songs in my queue, it moves way too fast and many times it takes me al...

Aussiemusicfan

Music Fan

1090 Views

1 replies

1 likes

  • 1090 Views
  • 1 replies
  • 1 likes

"Connect to a Device" inconsistent

Premium user (USA) four Mac devices that I play Spotify from (older iPhone, 2016 Mac Air, 2019 Mac Pro, latest gen iPad). They all connect fine to my speakers--my question concerns seeing the various Mac devices on "Connect to a Device." I checked th...

Visitor

Premium user (USA)  four Mac devices that I play Spotify from (older iPhone, 2016 Mac Air, 2019 Mac Pro, latest gen iPad).   They all connect fine to my speakers--my question concerns se...

644 Views

0 replies

0 likes

  • 644 Views
  • 0 replies
  • 0 likes

Local Files Not Syncing to iPhone 11 Pro

Spotify Premium/USA on an iPhone 11 Pro with a iOS 13.2.3 OS I just got the new iPhone 11 and have had issues syncing the local files I have on my computer to the new phone. I followed the same steps I did when I had the iPhone 8, adding them to a pl...

Visitor

Spotify Premium/USA on an iPhone 11 Pro with a iOS 13.2.3 OS   I just got the new iPhone 11 and have had issues syncing the local files I have on my computer to the new phone. I followed the s...

669 Views

0 replies

2 likes

  • 669 Views
  • 0 replies
  • 2 likes

SOME local mp3 files not syncing to iPhone

PlanPremiumCountryUnited StatesDevice(MacBook Pro / iPhone 7)Operating System(MacOS 10.15.1 / iOS 13.1.3) My Question or IssueI am trying to sync local files (MP3) from my MacBook Pro to my iPhone, and some are syncing and some not - even from the sa...

Casual Listener

Plan Premium Country United States Device (MacBook Pro / iPhone 7) Operating System (MacOS 10.15.1 / iOS 13.1.3)   My Question or Issue I am trying to sync local files (MP3) from my Ma...

bearaa90

Casual Listener

1109 Views

2 replies

0 likes

Syncing Local FIles
  • 1109 Views
  • 2 replies
  • 0 likes

Missing albums

I downloaded an album called Lock up ya mother’s by Billy Thorpe and the Aztecs I can’t play it anymore. What’s the reason for this Premiumaust Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10...

Casual Listener

I downloaded an album called Lock up ya mother’s by Billy Thorpe and the Aztecs I can’t play it anymore. What’s the reason for this  Premium aust   Device (iPhone 8, Samsung Galaxy 9,...

OneByBoo

Roadie

855 Views

3 replies

0 likes

  • 855 Views
  • 3 replies
  • 0 likes

can’t play spotify in car

PlanPremiumCountryUKDeviceiPhone 8 My Question or Issuei don’t know when this started but it was this year for sure in the last few months. i use to be able to plug my charger into the car usb port and my music playing on spotify would come through t...

Visitor

Plan Premium Country UK Device iPhone 8     My Question or Issue i don’t know when this started but it was this year for sure in the last few months. i use to be able to plug my ch...

540 Views

0 replies

0 likes

  • 540 Views
  • 0 replies
  • 0 likes

Issue with Xbox volume control through iOS app

PlanPremiumCountryCanada Device(iPhone XR)Operating System(iOS 13.) My Question or Issue Just noticed that the volume control in iOS app for Xbox one is buggy. Whenever I go to use it the app crashes and no result

Casual Listener

Plan Premium Country Canada   Device (iPhone XR) Operating System (iOS 13.)   My Question or Issue   Just noticed that the volume control in iOS app for Xbox one is buggy. ...

621 Views

0 replies

0 likes

  • 621 Views
  • 0 replies
  • 0 likes

"Songs" tab missing from "Your Library" now on iPhone display? What's going on?

PlanPremiumCountryUSDeviceiPhone 6s, MacBook AirOperating SystemiOS 10 My Question or IssueThe Spotify user interface has changed dramatically on my iPhone recently. There is no "Songs" tab under "Your Library" anymore, so it's impossible to just pla...

Casual Listener

Plan Premium Country US Device iPhone 6s, MacBook Air Operating System iOS 10   My Question or Issue The Spotify user interface has changed dramatically on my iPhone recently. There is...

tmgoodwin1

Casual Listener

7623 Views

8 replies

5 likes

  • 7623 Views
  • 8 replies
  • 5 likes

Instagram Story

PlanPremiumCountryUnited States DeviceiPhone XOperating SystemiOS 10 My Question or IssueI used to be able to post a photo to my Instagram story and play a song using the Spotify connection. I see other people doing the same, but I've lost the option...

Visitor

Plan Premium Country United States   Device iPhone X Operating System iOS 10   My Question or Issue I used to be able to post a photo to my Instagram story and play a song using ...

515 Views

0 replies

0 likes

  • 515 Views
  • 0 replies
  • 0 likes

No spotify status on iphone discord

I have tried re-connecting and disconnecting the spotify account and logged out of both apps and even re-installed them. Nothing works, no spotify status

Visitor

I have tried re-connecting and disconnecting the spotify account and logged out of both apps and even re-installed them.   Nothing works, no spotify status

DocKrease

Visitor

1442 Views

1 replies

0 likes

  • 1442 Views
  • 1 replies
  • 0 likes

Heart button saving songs in "Albums" folder since latest update

PlanPremiumCountry AustraliaDeviceiphone 8sOperating Systemios 11.4.1 My Question or Issue SInce the most recent update, i have noticed that when i try to fine tune my Daily Mix or other playlists using the "Like" or Heart button - the app is now put...

Newbie

Plan Premium Country  Australia Device iphone 8s Operating System ios 11.4.1   My Question or Issue  SInce the most recent update, i have noticed that when i try to fine tune...

sjp1966

Roadie

1693 Views

2 replies

0 likes

  • 1693 Views
  • 2 replies
  • 0 likes

Downloaded songs not playing offline

I have all my playlists downloaded, they are marked as such and they take up room on my phone. However when playing certain (most) songs in offline mode they just don’t work, the song won’t even begin. I’ve realised this after burning thru data the p...

Newbie

I have all my playlists downloaded, they are marked as such and they take up room on my phone. However when playing certain (most) songs in offline mode they just don’t work, the song won’t even begi...

jamieminetto

Casual Listener

3040 Views

4 replies

6 likes

downloads
Offline Access
  • 3040 Views
  • 4 replies
  • 6 likes

CarPlay

After years of paying for my music, I have decided to switch over to Spotify due to be frustration with the new iTunes set up. I use Spotify through CarPlay and when I access my favorite artist it just shuffles their songs, doesn't allow me to pick a...

Visitor

After years of paying for my music, I have decided to switch over to Spotify due to be frustration with the new iTunes set up. I use Spotify through CarPlay and when I access my favorite artist it ju...

450 Views

0 replies

0 likes

  • 450 Views
  • 0 replies
  • 0 likes

Cannot play local files songs on IPad

PlanPremiumCountryCyprus/UKDeviceIPadOperating SystemiOS 10 My Question or IssueHi Is there any way in which I can play my ‘local files’ tunes on the IOS version of Spotify? I spent hours ripping CD’s to Itunes and then exporting them to Spotify, onl...

Regular

Plan Premium Country Cyprus/UK Device IPad Operating System iOS 10   My Question or Issue Hi   Is there any way in which I can play my ‘local files’ tunes on the IOS version of ...

CarterUSM

Regular

977 Views

2 replies

0 likes

  • 977 Views
  • 2 replies
  • 0 likes

Local File Songs Not Syncing with iPhone

Premium US DeviceiPhone 11/Macbook Pro (iOS 13.1.13) I have been working on this all day and its been driving me crazy. I have 4 songs that I have on my computer that I to play on my phone. I have literally tried everything to try and make this work....

Visitor

Premium  US   Device iPhone 11/Macbook Pro  (iOS 13.1.13)   I have been working on this all day and its been driving me crazy. I have 4 songs that I have on my computer tha...

859 Views

0 replies

4 likes

  • 859 Views
  • 0 replies
  • 4 likes

problem in my library about search

PremiumTurkeyiPhone 8iOS 13 Hi, when I search for something (artist, album, song name, etc.) in my liked songs and after I press shuffle button it doesn't play the songs that I searched. If I don't press the shuffle button and just click the song whe...

Casual Listener

Premium Turkey iPhone 8 iOS 13   Hi, when I search for something (artist, album, song name, etc.) in my liked songs and after I press shuffle button it doesn't play the songs that I searche...

AeroZ

Composer

952 Views

4 replies

2 likes

  • 952 Views
  • 4 replies
  • 2 likes

Solved!! Stops after 30 seconds

PlanFree/PremiumCountryUSADeviceiPhone 6s plusOperating System iOS 13.2.3 (iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueJust downloaded the app today, and all types of issues are apparent. Main one is that when selecting individual tune...

Casual Listener

Plan Free/Premium Country USA Device iPhone 6s plus Operating System  iOS 13.2.3   (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Just downloaded the...

Geekjazz

Casual Listener

2492 Views

3 replies

0 likes

  • 2492 Views
  • 3 replies
  • 0 likes

Spotify messing up, or just me?

PlanPremiumCountryUnited StatesOperating SystemiOS 13.2.3 My Question or IssueWhenever I start a playlist radio, Spotify will play about 30-40 songs in my library and maybe one song that I haven’t heard before. The catch is that I don’t like any of t...

Newbie

Plan Premium Country United States Operating System iOS 13.2.3   My Question or Issue Whenever I start a playlist radio, Spotify will play about 30-40 songs in my library and maybe one s...

961 Views

0 replies

0 likes

  • 961 Views
  • 0 replies
  • 0 likes

offline mode-songs not loading when I don't have internet cinnection

I have premium account and a lot of songs available offline but while I'm travelling outside the country and I don't have internet connection I open Spotify, go to Library / Songs and the song wont load most of the times. So the solution I've found i...

Casual Listener

I have premium account and a lot of songs available offline but while I'm travelling outside the country and I don't have internet connection I open Spotify, go to Library / Songs and the song wont l...

kfigura

Casual Listener

1245 Views

3 replies

5 likes

  • 1245 Views
  • 3 replies
  • 5 likes

Apple TV changes accounts all the time

PlanPremiumCountryThe Netherlands DeviceApple TV My Question or IssueAfter the fixed login issues I fount another: I have a family plan. Very happy that me and my wife aren't blocking each other anymore. But now, when I stream something to the apple ...

Regular

  Plan Premium Country The Netherlands   Device Apple TV   My Question or Issue After the fixed login issues I fount another: I have a family plan. Very happy that me and my ...

487 Views

0 replies

0 likes

  • 487 Views
  • 0 replies
  • 0 likes