Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • frankiaro
  • Newbie
  • 384432 Views
  • 876 replies
  • 325 likes
  • 384432 Views
  • 876 replies
  • 325 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 74580 Views
  • 124 replies
  • 32 likes
  • 74580 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 16179 Views
  • 8 replies
  • 0 likes
  • 16179 Views
  • 8 replies
  • 0 likes

"Spotify can't play this right now." - Previous solutions don't work

PlanPremiumCountryCanadaDeviceiPhone 6SOperating SystemiOS 12.1.4 My Question or IssueOkay, I know this is an issue that's been talked to death here already, but none of the solutions provided have worked for me. I get that "Spotify can't play this r...

  • Newbie
  • Plan Premium Country Canada Device iPhone 6S Operating System iOS 12.1.4   My Question or Issue Okay, I know this is an issue that's been talked to death here already, but none of the ...
  • 450 Views
  • 0 replies
  • 0 likes
  • Error
    error message
    iOS
    iOS 12
    IOS troubles
    won't play
  • 450 Views
  • 0 replies
  • 0 likes

Music choking: when I am playing any cached song in my iphone iOS 12.1.4 (16D57)

PlanFree/PremiumCountryBrazilDeviceiPhone 8Operating SystemiOS 12.1.4 My Question or Issue Even if I close any concurrent apps in my iPhone, from time to time the music "chokes". I don´t have any idea what to do to avoid this... Currently I am using ...

  • Newbie
  • Plan Free/Premium Country Brazil Device iPhone 8 Operating System iOS 12.1.4   My Question or Issue  Even if I close any concurrent apps in my iPhone, from time to time the music ...
  • 202 Views
  • 0 replies
  • 0 likes
  • 202 Views
  • 0 replies
  • 0 likes

Accidentally tapping a track obliterates your queue

PlanPremiumCountry United States DeviceiPhone XS Operating SystemiOS 12 My Question or IssueI'm not sure if this belongs here or as an Idea, but the other day I ran into a really, really annoying behavior in the mobile app (and it probably happens on...

  • Casual Listener
  •   Plan Premium Country  United States   Device iPhone XS   Operating System iOS 12   My Question or Issue I'm not sure if this belongs here or as an Idea, but th...
  • 639 Views
  • 0 replies
  • 4 likes
  • Queue issues
    UI
    UX
  • 639 Views
  • 0 replies
  • 4 likes

Interfaz de actualización

Tengo un problema con una actualización que salió hace unas semanas, me di cuenta que el interfaz de Spotify había cambiado en dispositivos de otros, pero en el mío no.Tengo las últimas versiones (actualizaciones)pero no me cabmbia el interfaz de la ...

  • Newbie
  • Tengo un problema con una actualización que salió hace unas semanas, me di cuenta que el interfaz de Spotify había cambiado en dispositivos de otros, pero en el mío no. Tengo las últimas versiones (...
  • 668 Views
  • 0 replies
  • 1 likes
  • actualización
    interfaz
    problema
    solución.
    versión
    versión 8.4.95.1194
  • 668 Views
  • 0 replies
  • 1 likes

Auto Update off?

PlanPremiumCountryUSA DeviceiPhone XROperating System12.1.4 My Question or Issue:Spotify has been removing and then putting back the "New Releases for you" in the discover section. I love that option! I would rather keep it. I checked today and it wa...

  • Gig Goer
  • Plan Premium Country USA   Device iPhone XR Operating System 12.1.4   My Question or Issue: Spotify has been removing and then putting back the "New Releases for you" in the disc...
  • 184 Views
  • 0 replies
  • 0 likes
  • 184 Views
  • 0 replies
  • 0 likes

Spotify and Alexa

My spotify app freezes like crazy when it’s connected to Alexa. I can only control spotify through Alexa with my voice.

  • Newbie
  • My spotify app freezes like crazy when it’s connected to Alexa. I can only control spotify through Alexa with my voice.  
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

Song is played on web player just fine but it listed as unavailble or just doesnt show up in app

PlanPremiumCountry UsaDeviceIphone XOperating SystemiOS 10 So i really love this song and have wanted to put it on my playlist for a long time, but after searching through all of the artists song it didnt show up on the app. I diddnt think much of it...

  • Newbie
  •   Plan Premium Country  Usa Device Iphone X Operating System iOS 10    So i really love this song and have wanted to put it on my playlist for a long time, but after sea...
  • 185 Views
  • 0 replies
  • 0 likes
  • 185 Views
  • 0 replies
  • 0 likes

Spotify not syncing local files from PC to Iphone

PlanPremiumCountry Device(iPhone 8Operating System(iOS 10 My Question or Issue So I got a bunch of local files which i imported into my playlist on PC and it works fine on PC. However, I try to sync it on my phone and it doesn't work. (Same wifi netw...

  • Newbie
  • Plan Premium Country   Device (iPhone 8 Operating System (iOS 10   My Question or Issue   So I got a bunch of local files which i imported into my playlist on PC and it wor...
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes

Adding Local Files To iPhone

I've been trying to add my local files to my iPhone however, none of the ways I've seen have worked. I have it in a playlist and I've downloaded it both on my phone and desktop but nothing appears on the playlist in my phone. For some reason my phone...

  • Casual Listener
  • I've been trying to add my local files to my iPhone however, none of the ways I've seen have worked. I have it in a playlist and I've downloaded it both on my phone and desktop but nothing appears on...
  • JimJones96
  • Casual Listener
  • 943 Views
  • 2 replies
  • 0 likes
  • 943 Views
  • 2 replies
  • 0 likes

Issue with Favorite/Liked Songs

PlanFreeCountry USADeviceiPhone 7Operating SystemiOS 12 My Question or Issue I recently updated the Spotify app, and now the favorite songs/liked songs is different. When on the desktop all, my favorite songs has all the songs I "liked" which is seve...

  • Newbie
  • Plan Free Country  USA Device iPhone 7 Operating System iOS 12   My Question or Issue  I recently updated the Spotify app, and now the favorite songs/liked songs is different...
  • iroquoispliskin
  • Newbie
  • 1426 Views
  • 2 replies
  • 1 likes
  • 1426 Views
  • 2 replies
  • 1 likes

Songs only playing from search results instead of entire playlist

My IssueWhenever I search for songs in my playlist and select a song from the search results, the rest of the songs played are only from the search results instead of playing the entire playlist. This is really inconvenient for a couple reasons. For ...

  • Regular
  • My Issue Whenever I search for songs in my playlist and select a song from the search results, the rest of the songs played are only from the search results instead of playing the entire playlist. T...
  • 857 Views
  • 0 replies
  • 3 likes
  • Add to Queue
    bug
    Functionality
    Glitch
    Search
  • 857 Views
  • 0 replies
  • 3 likes

Shuffle turns off when selecting song

PlanPremiumCountry Device(iPhone X)Operating System(iOS 12) My Question or Issue Selecting a song in playlist that shuffle/repeat songs, turns off the shuffle. If this is i a bug, please fix it. If it's a feature, please consider changing it, as it s...

  • Newbie
  •   Plan Premium Country   Device (iPhone X) Operating System (iOS 12)   My Question or Issue  Selecting a song in playlist that shuffle/repeat songs, turns off the shuff...
  • voidarg
  • Regular
  • 448 Views
  • 3 replies
  • 2 likes
  • 448 Views
  • 3 replies
  • 2 likes

I can´t change songs from my steering wheel in my car with Car Play

PlanPremium Device(iPhone XS) Operating System(iOS 12.1.4) My Question or Issue Hello Guys, I can´t change songs from the steering wheel from my car with car play. My car is a BMW 1 series and when I connect my cellphone (iPhone Xs) everything works ...

  • Newbie
  • Plan Premium   Device (iPhone XS)   Operating System (iOS 12.1.4)   My Question or Issue   Hello Guys, I can´t change songs from the steering wheel from my car with car ...
  • 704 Views
  • 0 replies
  • 0 likes
  • 704 Views
  • 0 replies
  • 0 likes

Design issue Watch App (Volume)

PlanPremiumCountryGermanyDevice(iPhone 6s, Apple watch 4 44mm)Operating System(iOS 12.1.4, WatchOS 5.1.4) My IssueWhen I installed the Watch App of Spotify for my Apple Watch (22.2.2019), which I wear left with the crown left, I saw a little design i...

  • Newbie
  • Plan Premium Country Germany Device (iPhone 6s, Apple watch 4 44mm) Operating System (iOS 12.1.4, WatchOS 5.1.4)   My Issue When I installed the Watch App of Spotify for my Apple Watch...
  • MattSuda
  • Spotify Star
  • 592 Views
  • 1 replies
  • 0 likes
  • 592 Views
  • 1 replies
  • 0 likes

Shuffle Button

PlanFamily PremiumCountrySweden DeviceIphone 6SOperating SystemiOS 12.1.4 My Question or IssueWhere has the "Mix" button gone on the Spotify display when playing songs, instead there is a "Heart"can not mix songs - only loop on a play list any moore ...

  • Casual Listener
  • Plan Family Premium Country Sweden   Device Iphone 6S Operating System iOS 12.1.4   My Question or Issue Where has the "Mix" button gone on the Spotify display when playing so...
  • MattSuda
  • Spotify Star
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Can’t add favorite songs to queue

PlanPremiumCountryUSADeviceiPhone 6sOperating SystemIOS 12.1.4 I can drag and add songs to queue on the playlists or albums by when I go to favorite songs (the ones with the hearts) I am unable to drag and add to queue My Question or Issue

  • Casual Listener
  • Plan Premium Country USA Device iPhone 6s Operating System IOS 12.1.4   I can drag and add songs to queue on the playlists or albums by when I go to favorite songs (the ones with the he...
  • MattSuda
  • Spotify Star
  • 1224 Views
  • 3 replies
  • 1 likes
  • can’t add to queue
  • 1224 Views
  • 3 replies
  • 1 likes

My iPhone 6 will only play full songs in shuffle mode..?!

PlanFreeCountry CanadaDeviceiPhone 6 (problem) vs iPad AirOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Only a short clip of songs will play "on demand" with iPhone whereas on iPad, no problem! I can only seem to play s...

  • Casual Listener
  • Plan Free Country  Canada Device iPhone 6 (problem) vs iPad Air Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Only a short clip o...
  • jsannn
  • Community Legend
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Accidently hit the "do not play again" button

PlanFree/PremiumCountryUSADeviceiPhone X My Question or Issue On desktop the thumbs up and down button are reversed compared to the app (which uses a heart and deny sign), so naturally, when a song came on today on my iphone, I went to go and like it...

  • Casual Listener
  • Plan Free/Premium Country USA Device iPhone X   My Question or Issue  On desktop the thumbs up and down button are reversed compared to the app (which uses a heart and deny sign), s...
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

Losing my place in a playlist after some time

I have been having a problem with my Spotify losing its place in a shuffled playlist after being out of the app for a bit. I used to be able to listen to a playlist on shuffle, go to bed, then wake up and press play right where it left off the night ...

  • Casual Listener
  • I have been having a problem with my Spotify losing its place in a shuffled playlist after being out of the app for a bit. I used to be able to listen to a playlist on shuffle, go to bed, then wake u...
  • 479 Views
  • 0 replies
  • 3 likes
  • 479 Views
  • 0 replies
  • 3 likes

More Adverts and longer

PlanFreeCountryAustraliaDeviceiPhone 7 Plus Operating SystemiOS 12.1.4My Question or IssueI've noticed that the duration of adverts are now longer and rather than 1 every 30minutes or so (haven't timed the time period between adverts but it doesn't f...

  • Regular
  • Plan Free Country Australia Device iPhone 7 Plus  Operating System iOS 12.1.4 My Question or Issue I've noticed that the duration of adverts are now longer and rather than 1 every 30min...
  • 150 Views
  • 0 replies
  • 0 likes
  • 150 Views
  • 0 replies
  • 0 likes