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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47586 Views
  • 15 replies
  • 36 likes
  • 47586 Views
  • 15 replies
  • 36 likes

Some songs aren’t playing on iPhone

i can’t play certain songs on my iphone. it won’t let me click on them & i have them downloaded & the sign showing it is downloaded vanished.PlanPremiumCountryCalifornia Device(iPhone 7 Plus)Operating System(iOS 12.3.1) Issue

  • Casual Listener
  • i can’t play certain songs on my iphone. it won’t let me click on them & i have them downloaded & the sign showing it is downloaded vanished. Plan Premium Country California  Device...
  • Billy-J
  • Spotify Star
  • 1047 Views
  • 5 replies
  • 0 likes
  • 1047 Views
  • 5 replies
  • 0 likes

Local files' quality lower when played on Iphone with Bluetooth

I have several songs downloaded locally on my computer which play fine, but I have them synced to my phone at very high download quality, and I get distortion and the audio sounds fuzzy. This doesn't happen when I plug headphones into the audio jack,...

  • Visitor
  • I have several songs downloaded locally on my computer which play fine, but I have them synced to my phone at very high download quality, and I get distortion and the audio sounds fuzzy. This doesn't...
  • MrMeowPuss
  • Visitor
  • 1039 Views
  • 1 replies
  • 0 likes
  • bluetooth
    iphone
    local files
  • 1039 Views
  • 1 replies
  • 0 likes

Already signed in on new phone?

PlanPremiumCountry DeviceiPhone 8Operating SystemiOS 10 My Question or IssueI got a new iPhone and did not restore my info and things from iCloud (but did sign into my Apple ID). I downloaded the Spotify app and clicked on it and was already signed i...

  • Visitor
  •   Plan Premium Country   Device iPhone 8 Operating System iOS 10   My Question or Issue I got a new iPhone and did not restore my info and things from iCloud (but did sign i...
  • Loxer
  • Community Legend
  • 1588 Views
  • 1 replies
  • 0 likes
  • 1588 Views
  • 1 replies
  • 0 likes

Pause automatically

My spotify will pause all songs streams and Downloads after 10 - 15 seconds. I have restarted, full shutdown and reinstalled. It has happened over the past six days. PlanPremiumCountryInduaDevice(iPhone 5s) (iOS 10, Android Oreo, Windows 10,etc.) My ...

  • Newbie
  • My spotify will pause all songs streams and Downloads after 10 - 15 seconds. I have restarted, full shutdown and reinstalled. It has happened over the past six days.  Plan Premium Country In...
  • Loxer
  • Community Legend
  • 458 Views
  • 1 replies
  • 0 likes
  • 458 Views
  • 1 replies
  • 0 likes

Unable to play shared private playlists...

PlanFree/PremiumCountryUSADeviceiPhone 6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I am experiencing a problem with Spotify, it is not wanting to play shared private playlists I have access to. What happens is ...

  • Visitor
  • Plan Free/Premium Country USA Device iPhone 6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello,   I am experiencing a problem with Spot...
  • Loxer
  • Community Legend
  • 457 Views
  • 1 replies
  • 0 likes
  • private playlists
  • 457 Views
  • 1 replies
  • 0 likes

Recently played music not syncing across devices

It's been a few days since my music isn't syncing across my iPhone and iPad.Before, if I was listening to a station on my phone, I could easily resume it on my iPad. Was this feature removed? Or how can I activate it again? HELP! Plan: PremiumCountry...

  • Casual Listener
  • It's been a few days since my music isn't syncing across my iPhone and iPad. Before, if I was listening to a station on my phone, I could easily resume it on my iPad. Was this feature removed? Or ho...
  • Sizemore
  • Casual Listener
  • 3130 Views
  • 6 replies
  • 1 likes
  • 3130 Views
  • 6 replies
  • 1 likes

Comedy genre

The comedy genre has changed not sure if it’s just me.when clicking on the comedy genre it used to be sorted firstly by all different comedians with pictures of them so you could choose a comedian you wanted to hear and listen to then look through al...

  • Newbie
  • The comedy genre has changed not sure if it’s just me. when clicking on the comedy genre it used to be sorted firstly by all different comedians with pictures of them so you could choose a comedian ...
  • Loxer
  • Community Legend
  • 804 Views
  • 1 replies
  • 0 likes
  • 804 Views
  • 1 replies
  • 0 likes

IPad stops playing

Hello Folks...Something strange occurs since a month. When I go to bed I always take my iPad with me to hear Podcasts. Absolutely no Problem for years!Now, Spotify stops Playing randomly, sometimes once, more often 3-4 times.When I connect the iPad v...

  • Regular
  • Hello Folks... Something strange occurs since a  month. When I go to bed I always take my iPad with me to hear Podcasts. Absolutely no Problem for years! Now, Spotify stops Playing randomly, s...
  • Loxer
  • Community Legend
  • 548 Views
  • 1 replies
  • 0 likes
  • 548 Views
  • 1 replies
  • 0 likes

Can’t change ps4 songs through my phone anymore

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI used to be able to change the song playing on my ps4 through my phone, but now it just prev...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I used ...
  • George14k
  • Casual Listener
  • 866 Views
  • 2 replies
  • 0 likes
  • 866 Views
  • 2 replies
  • 0 likes

Superuser Contribution Podcasts on iPods

Is there ever going to be a fix so we are able to listen to the podcasts on iPods? It seems it is being suggested or being ‘worked’ on for a long time now. Podcasts are such a major part that if Apple or Amazon offer podcasts as well as music....and ...

  • Newbie
  • Is there ever going to be a fix so we are able to listen to the podcasts on iPods? It seems it is being suggested or being ‘worked’ on for a long time now. Podcasts are such a major part that if Appl...
  • Peter
  • Spotify Legend
  • 1234 Views
  • 2 replies
  • 1 likes
  • ipod
    Podcasts
  • 1234 Views
  • 2 replies
  • 1 likes

Superuser Contribution Ipod touch 6gen and podcasts help!

Hello, so recently i bought a ipod touch 6gen and now i cant listen to podcasts on spotify, it says something like this device cant open this link on this device? Any help or solutions?

  • Newbie
  • Hello, so recently i bought a ipod touch 6gen and now i cant listen to podcasts on spotify, it says something like this device cant open this link on this device? Any help or solutions?
  • Peter
  • Spotify Legend
  • 853 Views
  • 2 replies
  • 1 likes
  • 853 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Can't play podcasts-Couldn't Open Link

For some reason, whenever I want to play a podcast on my ipod touch, whatever podcast I try to access, I keep getting the following message. Couldn't Open LinkSpotify can't open this type of link on this device I Have a 6th Generation Ipod touch (it'...

  • Newbie
  • For some reason, whenever I want to play a podcast on my ipod touch, whatever podcast I try to access, I keep getting the following message.   Couldn't Open Link Spotify can't open this type ...
  • Peter
  • Spotify Legend
  • 14764 Views
  • 30 replies
  • 1 likes
  • 14764 Views
  • 30 replies
  • 1 likes

“Your Summer Rewind” Playlist Didn’t Update for 2019

PlanPremiumCountryUSDeviceiPhone 8 PlusOperating SystemiOS 12.3.2 My Question or IssueI was looking forward to seeing a new playlist for this summer in my “Your Summer Rewind”, but when I checked, it was the same exact songs and order as the one from...

  • Casual Listener
  • Plan Premium Country US Device iPhone 8 Plus Operating System iOS 12.3.2   My Question or Issue I was looking forward to seeing a new playlist for this summer in my “Your Summer Rewind...
  • ivyo
  • Newbie
  • 2273 Views
  • 5 replies
  • 5 likes
  • Playlists
    Your Summer Rewind
  • 2273 Views
  • 5 replies
  • 5 likes

Disliking On iPhone and Windows 10 Different / Dislike Button Not There Anymore

PlanPremiumCountryUSDeviceiPhone 6s / Dell LaptopOperating SystemiOS 12.4.1 (?) / Windows 10 Home My Question or IssueI've had Spotify Premium Student for about 3 days now. Before having Premium, I could happily dislike any and all songs, albums, and...

  • Visitor
  • Plan Premium Country US Device iPhone 6s /  Dell Laptop Operating System iOS 12.4.1 (?) / Windows 10 Home   My Question or Issue I've had Spotify Premium Student for about 3 days ...
  • 323 Views
  • 0 replies
  • 0 likes
  • 323 Views
  • 0 replies
  • 0 likes

Podcast never saves place

I'm accessing Spotify Premium from my iPhone and podcasts never save the place where I paused. If I come back to my phone to continue listening an hour or two later it just resets and starts from the beginning so I lose my place. This has been happen...

  • Visitor
  • I'm accessing Spotify Premium from my iPhone and podcasts never save the place where I paused. If I come back to my phone to continue listening an hour or two later it just resets and starts from the...
  • 338 Views
  • 0 replies
  • 2 likes
  • 338 Views
  • 0 replies
  • 2 likes

Daily Mixes, Top Songs, Discover Weekly Never Refesh

Plan have used premium and free CountryUSA DeviceIphone XOperating SystemLatest iOS My Question or Issuemy discovery and daily lists have never updated. They are there, based on my ratings (I have 6 daily mixes that generated). However, it’s the same...

  • Casual Listener
  • Plan have used premium and free   Country USA   Device Iphone X Operating System Latest iOS   My Question or Issue my discovery and daily lists have never updated.  The...
  • Arsenal412
  • Casual Listener
  • 511 Views
  • 4 replies
  • 0 likes
  • 511 Views
  • 4 replies
  • 0 likes

Radio doesn’t work in app. Why?

PlanPremiumCountryusa Device(iPhone xrOperating System(iOS 10 My Question or Issue when I go to Radio on the search menu, nothing happens. When I use the elipses to “Go to Radio” from an artist, I just get flashing elipses in the middle of the screen...

  • Casual Listener
  • Plan Premium Country usa   Device (iPhone xr Operating System (iOS 10   My Question or Issue   when I go to Radio on the search menu, nothing happens.   When I use ...
  • Loxer
  • Community Legend
  • 564 Views
  • 3 replies
  • 0 likes
  • 564 Views
  • 3 replies
  • 0 likes

How do I customize a playlist that is according to recently added songs?

PlanFree/Premium Premium PlanCountry USA Device iPhone Xs Max(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium  Premium Plan Country USA   Device iPhone Xs Max (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) ...
  • Loxer
  • Community Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Auto Resume not working on iOS with WF-1000XM3

PlanPremiumCountryUnited StatesDeviceiPhone XS MaxOperating SystemiOS 12 My Question or IssueMy headphones, the WF-1000XM3, have an auto resume feature when you put the earbuds back in your ears the music is supposed to resume playing. This does not ...

  • Newbie
  • Plan Premium Country United States Device iPhone XS Max Operating System iOS 12   My Question or Issue My headphones, the WF-1000XM3, have an auto resume feature when you put the earbu...
  • 373 Views
  • 0 replies
  • 0 likes
  • 373 Views
  • 0 replies
  • 0 likes

Can't See Local Files on iPhone App

PlanPremium for StudentsCountryU.S.DeviceiPhone XSOperating SystemiOS 12.4 My Question or IssueI added some local files to my Spotify via Desktop and even created a playlist exclujsively filled with the Local Files. I can see and play them fine on th...

  • Visitor
  • Plan Premium for Students Country U.S. Device iPhone XS Operating System iOS 12.4   My Question or Issue I added some local files to my Spotify via Desktop and even created a playlist ...
  • The_Rhino
  • Casual Listener
  • 1287 Views
  • 2 replies
  • 0 likes
  • 1287 Views
  • 2 replies
  • 0 likes