Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

237509 Views

27 replies

5 likes

  • 237509 Views
  • 27 replies
  • 5 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

118722 Views

116 replies

13 likes

Other
  • 118722 Views
  • 116 replies
  • 13 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

2696 Views

0 replies

0 likes

iOS
  • 2696 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

AvaTilley

Visitor

305482 Views

62 replies

16 likes

  • 305482 Views
  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

130817 Views

19 replies

38 likes

  • 130817 Views
  • 19 replies
  • 38 likes

Problem with text message, share music

My Question or IssueWhy, as my friends share music(from Android and Premium plan), I receive a text message with the content: "here is the song especially for you.... and link" but when I share music(I have an iPhone and Premium plan), in a text mess...

Visitor

My Question or Issue Why, as my friends share music(from Android and Premium plan), I receive a text message with the content: "here is the song especially for you.... and link" but when I share mus...

906 Views

0 replies

0 likes

  • 906 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Inconsistent FR label on the French iOS App

The button to Follow an artist uses a label with an inconsistent meaning on the iOS depending is the user is following or not an artist page. The Desktop app uses another set of labels which seems correct.. IOS label:- Not following: "S'abonner"- Fol...

Visitor

The button to Follow  an artist uses a label with an inconsistent meaning on the iOS depending is the user is following or not an artist page. The Desktop app uses another set of labels which se...

user-removed

Not applicable

1701 Views

4 replies

1 likes

  • 1701 Views
  • 4 replies
  • 1 likes

Solved!! Momentary but frequent sound loss on Bluetooth

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

Casual Listener

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...

RGKiwi

Casual Listener

950 Views

2 replies

0 likes

  • 950 Views
  • 2 replies
  • 0 likes

Is my Spotify Hacked?

So when i use spotify i use it either just straight off my phone or will connect it to my Xbox One or PS4. But twice in about the past week the music has just stopped and when i looked at my phone it was playing completely different music and said th...

Visitor

So when i use spotify i use it either just straight off my phone or will connect it to my Xbox One or PS4. But twice in about the past week the music has just stopped and when i looked at my phone it...

Emilia_8

Community Legend

880 Views

1 replies

0 likes

  • 880 Views
  • 1 replies
  • 0 likes

Purchasing Premium

PlanFree/PremiumCountryUSADevice(iPhone Operating System (iOS 13) My Question or IssueI am trying to buy Spotify premium with my visa gift card, it won’t work though Does someone know why?

Visitor

Plan Free/Premium Country USA Device (iPhone 😎 Operating System     (iOS 13)   My Question or Issue I am trying to buy Spotify premium with my visa gift card, it won’t wor...

OneByBoo

Roadie

481 Views

1 replies

0 likes

  • 481 Views
  • 1 replies
  • 0 likes

Solved!! Unable to add songs

PlanFreeCountry DeviceiPad Pro (1st Gen)Operating System My Question or IssueI can’t add songs to my playlist as the “...” symbol to add songs is cut off.

Casual Listener

Plan Free Country   Device iPad Pro (1st Gen) Operating System   My Question or Issue I can’t add songs to my playlist as the “...” symbol to add songs is cut off.

Loxer

Community Legend

1590 Views

7 replies

0 likes

  • 1590 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify Connect on HEOS

PlanpremiumCountryDanmark DeviceiPhone 7 and iPad 2018Operating SystemiOS 13 My Question or Issue i have 2x HEOS 1, 1x HEOS 3 and a HEOS Amp that i control from Spotify app on my devices. I control Them from my iPhones and iPads. very offen the Spoti...

Casual Listener

  Plan premium Country Danmark  Device iPhone 7 and iPad 2018 Operating System iOS 13   My Question or Issue   i have 2x HEOS 1, 1x HEOS 3 and a HEOS Amp that i contro...

mduelund

Casual Listener

1985 Views

2 replies

0 likes

  • 1985 Views
  • 2 replies
  • 0 likes

App Store Review - 3.1.1 Violated with Spotify link

I've developed an app for a record label. A key part of the app is for users to be able to listen to musicians on their preferred streaming service, be it Spotify, Google Play, Apple Music... I submitted the app to Apple's App Store Review and they'v...

Casual Listener

I've developed an app for a record label. A key part of the app is for users to be able to listen to musicians on their preferred streaming service, be it Spotify, Google Play, Apple Music...  ...

louisdebeaumont

Casual Listener

1421 Views

3 replies

0 likes

app store review
iOS
  • 1421 Views
  • 3 replies
  • 0 likes

Songs Not Continuing From Search Results

PlanPremiumCountryUnited KingdomDeviceiPhone XSOperating SystemiOS 13 My Question or IssueI used to be able to search in my library for things like an artist or a word in a song and after playing a song, spotify would play the next song in the result...

Regular

Plan Premium Country United Kingdom Device iPhone XS Operating System iOS 13   My Question or Issue I used to be able to search in my library for things like an artist or a word in a s...

AeroZ

Composer

569 Views

1 replies

0 likes

  • 569 Views
  • 1 replies
  • 0 likes

Music Stops playing ten seconds into the song when I have strong internet

PlanPremiumCountryUSADeviceiPhone 8Operating SystemiOS 13My Question or IssueMy music stops playing when I'm streaming whether on LTE or wifi even when my WiFi is pulling 65 Mbps and it's pretty frustrating. The song will get like ten seconds in then...

Newbie

Plan Premium Country USA Device iPhone 8 Operating System iOS 13 My Question or Issue My music stops playing when I'm streaming whether on LTE or wifi even when my WiFi is pulling 65 Mbps an...

Mel62

Visitor

1344 Views

2 replies

1 likes

  • 1344 Views
  • 2 replies
  • 1 likes

Spotify on iOS is blocked but not play.spotify.com at work

CountryUSADeviceiPhone XROperating SystemiOS 13 My Question or IssueAt work I can't use Spotify on their wifi. Apple Music is not blocked, nor is Tidal, Deezer, or anything else, so I'm just having trouble with Spotify, which is by far my preferred p...

Newbie

Country USA Device iPhone XR Operating System iOS 13   My Question or Issue At work I can't use Spotify on their wifi. Apple Music is not blocked, nor is Tidal, Deezer, or anything else,...

Loxer

Community Legend

902 Views

1 replies

0 likes

  • 902 Views
  • 1 replies
  • 0 likes

Spotify Wrapped 2019 is inaccurate

PlanPremiumCountryUnited StatesDeviceiPhone XROperating SystemiOS 13 My Question or IssueI got my Spotify Wrapped, but the amount of listening minutes and top artists isn’t correct. It says I listened for 19,000 minutes this year but 60,000+ for ever...

Visitor

Plan Premium Country United States Device iPhone XR Operating System iOS 13   My Question or Issue I got my Spotify Wrapped, but the amount of listening minutes and top artists isn’t c...

Loxer

Community Legend

3393 Views

3 replies

4 likes

Spotify Wrapped
  • 3393 Views
  • 3 replies
  • 4 likes

Can't log in to app

PlanPremiumCountryPolandDeviceiPhone 7Operating SystemiOS 13.2.3 My Question or IssueSince yesterday i can't connect with any spotify service (app and website even) using my phone. I tried closing the app, relogin, reinstalling spotify. Spotify works...

Visitor

Plan Premium Country Poland Device iPhone 7 Operating System iOS 13.2.3   My Question or Issue Since yesterday i can't connect with any spotify service (app and website even) using my ...

Loxer

Community Legend

621 Views

1 replies

0 likes

  • 621 Views
  • 1 replies
  • 0 likes

Can’t see the last song added to the queue

For a long time now I’m having the same problem, I can’t see the last song that was added to the queue, the only way to see it is if I add another song, and move it below the one I can’t see, then is gonna change places and I won’t be able to see the...

Newbie

For a long time now I’m having the same problem, I can’t see the last song that was added to the queue, the only way to see it is if I add another song, and move it below the one I can’t see, then is...

Loxer

Community Legend

972 Views

1 replies

0 likes

  • 972 Views
  • 1 replies
  • 0 likes

iphone xs max battery drain after update from ios

hey can u please release patch for the stability issue. because i only listen song from my phone with wifi on. but why the **bleep** the battery drop faster than usually. PlanPremiumCountryIndonesiaDevice(iPhone XS Max)Operating System(iOS 13 2 3)

Visitor

hey can u please release patch for the stability issue. because i only listen song from my phone with wifi on. but why the **bleep** the battery drop faster than usually.    Plan Premium...

Loxer

Community Legend

746 Views

1 replies

0 likes

  • 746 Views
  • 1 replies
  • 0 likes

Spotify crashing on iphone tried everything

None of the below information is required. However, the more you provide the easier it will be for us to try Premium planCountry- USA Device-had iphone 10 didnt work- swithched to a pro 11 yesterday same issuesOperating System13.3 So i have had this ...

Casual Listener

None of the below information is required. However, the more you provide the easier it will be for us to try  Premium plan Country- USA   Device- had iphone 10 didnt work- swithched to...

Loxer

Community Legend

727 Views

1 replies

0 likes

  • 727 Views
  • 1 replies
  • 0 likes

My queue makes songs disappears

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...

Loxer

Community Legend

660 Views

1 replies

0 likes

  • 660 Views
  • 1 replies
  • 0 likes

Playlist download stuck on waiting

Plan: PremiumCountry: USA Device(iPhone 11 Pro, Macbook Air)Operating System(iOS 13.3, MacOS 10.14.6) My Question or IssueI have a new installation of Spotify on my Mac. I am trying to sync local files from the Mac to be available on my iPhone. I hav...

Casual Listener

Plan: Premium Country: USA   Device (iPhone 11 Pro, Macbook Air) Operating System (iOS 13.3, MacOS 10.14.6)   My Question or Issue I have a new installation of Spotify on my M...

Loxer

Community Legend

2138 Views

2 replies

0 likes

local files
  • 2138 Views
  • 2 replies
  • 0 likes

Spotify crashing on IOS only on Google Mesh Wi-Fi

Sooo, this has been an ongoing issue for a while now. Spotify only crashes on IOS devices when on our home Google Wi-Fi network, other devices like the Macbook air I am on work just fine. (Spotify worked fine before this new Wi-Fi mesh network) This ...

Visitor

Sooo, this has been an ongoing issue for a while now.   Spotify only crashes on IOS devices when on our home Google Wi-Fi network, other devices like the Macbook air I am on work just fine. (S...

Loxer

Community Legend

1059 Views

1 replies

0 likes

Crash
iOS
Wi-Fi
  • 1059 Views
  • 1 replies
  • 0 likes

Queue is automatically adding my liked songs

Have an IPhone and the queue keeps adding my liked songs to it. I will delete the last one and it will keep adding a new one. Have log out and redownloaded the app still does it.

Visitor

Have an IPhone and the queue keeps adding my liked songs to it. I will delete the last one and it will keep adding a new one. Have log out and redownloaded the app still does it.   

Loxer

Community Legend

869 Views

1 replies

0 likes

  • 869 Views
  • 1 replies
  • 0 likes