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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37137 Views
  • 15 replies
  • 36 likes
  • 37137 Views
  • 15 replies
  • 36 likes

Car View

PlanPremiumCountryTurkeyOperating SystemiOS 12.4My Question or IssueI want to use Car view mode while I am connecting to the Bluetooth. But I couldn't. I do not know why but also i can not see the "Car" Section in the settings. Beside when I enter an...

  • Visitor
  • Plan Premium Country Turkey Operating System iOS 12.4 My Question or Issue I want to use Car view mode while I am connecting to the Bluetooth. But I couldn't. I do not know why but also i can ...
  • Loxer
  • Community Legend
  • 642 Views
  • 1 replies
  • 0 likes
  • Car
    Car Bluetooth
    car view
  • 642 Views
  • 1 replies
  • 0 likes

Music stops/starts when I turn my iPhone upside down or move it

PlanFree/PremiumCountry Device: iPhone 8(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Whenever I put my iphone in my pocket (turning it upside down so the headphone jac...

  • Visitor
  • Plan Free/Premium Country   Device: iPhone 8 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issu...
  • Loxer
  • Community Legend
  • 3112 Views
  • 1 replies
  • 0 likes
  • 3112 Views
  • 1 replies
  • 0 likes

I have premium account. I have no ‘local file’ option in settings or anywhere else. Why?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Loxer
  • Community Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

[iOS] Spotify automatically loads same queue

PlanPremiumCountryAustraliaDeviceiPhone 7+Operating System(iOS 12.3.1) My Question or IssueLately when I have been wanting to listen to music, like an album, or a playlist, I will chose the shuffle button to start playing, or even tap on the first so...

  • Visitor
  •   Plan Premium Country Australia Device iPhone 7+ Operating System (iOS 12.3.1)   My Question or Issue Lately when I have been wanting to listen to music, like an album, or a pla...
  • pharmaphil80
  • Newbie
  • 379 Views
  • 1 replies
  • 1 likes
  • 379 Views
  • 1 replies
  • 1 likes

Spotify Stopped Recognizing Alexa

I have been using my premium Spotify account on my iPhone 6 to play music over a group of devices I made on the Alexa app. It was working great for several months. Today I tap the spotify app and it asks me to log-in, which it has never done before. ...

  • Casual Listener
  • I have been using my premium Spotify account on my iPhone 6 to play music over a group of devices I made on the Alexa app. It was working great for several months. Today I tap the spotify app and it ...
  • Beck738
  • Casual Listener
  • 618 Views
  • 2 replies
  • 0 likes
  • 618 Views
  • 2 replies
  • 0 likes

Solved!! Not able to shuffle play anymore on my account.

Hello I Have a premium account. For whatever reason I’m not able to shuffle play anymore on my account. The songs won’t auto play the next track on playlist either. I’ve followed all the information about restarting, re installing, setting the qualit...

  • Casual Listener
  • Hello I Have a premium account. For whatever reason I’m not able to shuffle play anymore on my account. The songs won’t auto play the next track on playlist either. I’ve followed all the information ...
  • Ycyos
  • Casual Listener
  • 2254 Views
  • 2 replies
  • 0 likes
  • 2254 Views
  • 2 replies
  • 0 likes

Solved!! Podcasts not remembering position

PlanPremiumCountryUSADeviceiPhone 6s When playing a long podcast through the app (Hardcore History - check it out!), it sometimes remembers where I left off and sometimes doesn't. I can't see a pattern. Sometimes it remembers after I play other music...

  • Music Fan
  • Plan Premium Country USA Device iPhone 6s   When playing a long podcast through the app (Hardcore History - check it out!), it sometimes remembers where I left off and sometimes doesn't. ...
  • Wabbitpodcast
  • Casual Listener
  • 9183 Views
  • 3 replies
  • 1 likes
  • 9183 Views
  • 3 replies
  • 1 likes

Videos are blocking offline player, even in locked mode

PlanPremiumCountrySwedenDeviceiPhone XROperating SystemiOS 12 My Question or IssueWhen app is in offline mode and a video is in the playlist the play button won’t work, both built in iOS, headset control and inside the app. You have to skip past the ...

  • Casual Listener
  •   Plan Premium Country Sweden Device iPhone XR Operating System iOS 12   My Question or Issue When  app is in offline mode and a video is in the playlist the play button won...
  • 267 Views
  • 0 replies
  • 0 likes
  • 267 Views
  • 0 replies
  • 0 likes

Auto sort playlist by newest

hi all, I have some public playlists with 600+ songs that I update weekly with new songs. I really would like to have a general setting of that playlist, that the total playlist will be sorted by newest added on top automaticly. It is a lot of work f...

  • Visitor
  • hi all,  I have some public playlists with 600+ songs that I update weekly with new songs. I really would like to have a general setting of that playlist, that the total playlist will be s...
  • 560 Views
  • 0 replies
  • 0 likes
  • playlist sort
    sort playlist
  • 560 Views
  • 0 replies
  • 0 likes

Problems through "See All Songs" after searching up an Artist.

Hi, For a few days now I have encountered the following problem: When I search up an Artist, then click "See All Songs", then click on a song to listen to it will play the song I click & only that song. Once the song is over it doesn't go to the next...

  • Newbie
  • Hi,   For a few days now I have encountered the following problem:   When I search up an Artist, then click "See All Songs", then click on a song to listen to it will play the song I cl...
  • Aframk
  • Visitor
  • 709 Views
  • 2 replies
  • 3 likes
  • 709 Views
  • 2 replies
  • 3 likes

Shuffle Play Turns on "Sticky" Shuffle

PlanPremiumCountryUSADeviceiPhone 7Operating SystemiOS 12.4 My Question or IssueBefore the update, if I used the Shuffle Play button in a playlist, it would simply shuffle that playlist. However, now when I click Shuffle Play in a playlist, it turns ...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 7 Operating System iOS 12.4   My Question or Issue Before the update, if I used the Shuffle Play button in a playlist, it would simply shuffle th...
  • 285 Views
  • 0 replies
  • 1 likes
  • 285 Views
  • 0 replies
  • 1 likes

Your local file syncing is DREADFUL! And not always working!

For sure are you doing my head in. I have checked my settings so many times. Local files play FINE on my Mac. When I check my iPhone, the songs won't play saying I can download it/sync it. I DID! Songs get changed to different names on the iPhone dep...

  • Gig Goer
  • For sure are you doing my head in. I have checked my settings so many times. Local files play FINE on my Mac. When I check my iPhone, the songs won't play saying I can download it/sync it. I DID! Son...
  • 424 Views
  • 0 replies
  • 0 likes
  • Syncing Local FIles
  • 424 Views
  • 0 replies
  • 0 likes

BMW Apple Carplay equalizer don't change sound if not restarted

PlanPremiumCountry DeviceiPhone X My Question or IssueI own several BMW models with NBT Evo and MGU with Apple Carplay activated and I have the issue with the equalizer in all cars. I have equalizer already setup but when I enter the car and music st...

  • Visitor
  • Plan Premium Country   Device iPhone X   My Question or Issue I own several BMW models with NBT Evo and MGU with Apple Carplay activated and I have the issue with the equalizer in a...
  • 657 Views
  • 0 replies
  • 0 likes
  • 657 Views
  • 0 replies
  • 0 likes

Video pausing in other apps when Spotify is is paused and in background

PlanPremiumCountrySwedenDeviceiPhone XOperating SystemiOS 12.3 My Question or IssueI often play Spotify all night and when pausing and then going to Facebook app and starts a video the fb video pauses directly. To fix this I need to close Spotify. I ...

  • Casual Listener
  • Plan Premium Country Sweden Device iPhone X Operating System iOS 12.3   My Question or Issue I often play Spotify all night and when pausing and then going to Facebook app and starts a...
  • Tripl3
  • Casual Listener
  • 4935 Views
  • 5 replies
  • 10 likes
  • 4935 Views
  • 5 replies
  • 10 likes

iPhone not connecting to car after recent update

PlanPremiumCountryJapanDeviceiPhone SEOperating SystemiOS 12.4 My Question or IssueAfter the recent update, 8.5.19, Spotify fails to connect to my car audio through a USB cable with my iPhone, however Apple Music and other apps still connect fine.

  • Visitor
  •   Plan Premium Country Japan Device iPhone SE Operating System iOS 12.4   My Question or Issue After the recent update, 8.5.19, Spotify fails to connect to my car audio through a...
  • 304 Views
  • 0 replies
  • 0 likes
  • 304 Views
  • 0 replies
  • 0 likes

Local files not appearing on iPhone AFTER playlist downlaoded.

PlanPremiumCountryAustraliaDeviceiPhone 6 and Windows DesktopOperating SystemiOS 12 and Windows 10 My IssueI have downloaded many local files from my computer to my phone in the past. Each one, I moved from the Local Files playlist on my PC to their ...

  • Casual Listener
  • Plan Premium Country Australia Device iPhone 6 and Windows Desktop Operating System iOS 12 and Windows 10   My Issue I have downloaded many local files from my computer to my phone in ...
  • 625 Views
  • 0 replies
  • 0 likes
  • iphone
    local files
    syncing
    Windows
  • 625 Views
  • 0 replies
  • 0 likes

iPhone 8 glitch

PlanPremiumCountry DeviceiPhone 8Operating System(iOS 10 My Question or IssueWhenever I leave Spotify on in the background after using it and I pause my music, the button will still show that it’s playing (even though it’s not). And if I go on anothe...

  • Newbie
  • Plan Premium Country   Device iPhone 8 Operating System (iOS 10   My Question or Issue Whenever I leave Spotify on in the background after using it and I pause my music, the butto...
  • Loxer
  • Community Legend
  • 589 Views
  • 1 replies
  • 0 likes
  • 589 Views
  • 1 replies
  • 0 likes

iOS Carplay Null Error

PlanPremiumCountry: UK DeviceiPhone 6Operating SystemiOS 12 My Question or IssueSpotify has been poor at connecting via Apple Carplay for a while - and it’s the only app I’m having issues with. Upon connecting and starting Carplay and selecting Spoti...

  • Regular
  • Plan Premium Country: UK   Device iPhone 6 Operating System iOS 12   My Question or Issue Spotify has been poor at connecting via Apple Carplay for a while - and it’s the only app...
  • tombalas
  • Newbie
  • 5736 Views
  • 11 replies
  • 2 likes
  • apple
    Carplay
    iOS
    Skoda
  • 5736 Views
  • 11 replies
  • 2 likes

Spotify doesnt change to car view when i start my Smart ForFour

CountryGermanyDevice(iPhone XR)Operating System(iOS 12) My Question or IssueHey! A few Weeks ago i got my new Smart ForFour, since this day i try to get the car view mode in spotify when its connected to my car bluetooth, i have a normal radio with b...

  • Newbie
  • Country Germany Device (iPhone XR) Operating System (iOS 12)   My Question or Issue Hey! A few Weeks ago i got my new Smart ForFour, since this day i try to get the car view mode in spot...
  • 413 Views
  • 0 replies
  • 0 likes
  • 413 Views
  • 0 replies
  • 0 likes

Titre et album enregistré

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Depuis quelques temps, je ne pourrai pas dire exactement , J’ai perdu dans ma liste d’album ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  D...
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes