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Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

232453 Views

27 replies

5 likes

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  • 27 replies
  • 5 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

114040 Views

116 replies

13 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

2292 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Newbie

303906 Views

61 replies

16 likes

  • 303906 Views
  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

129632 Views

19 replies

38 likes

  • 129632 Views
  • 19 replies
  • 38 likes

Spotify crashing on iphone tried everything

None of the below information is required. However, the more you provide the easier it will be for us to try Premium planCountry- USA Device-had iphone 10 didnt work- swithched to a pro 11 yesterday same issuesOperating System13.3 So i have had this ...

Casual Listener

None of the below information is required. However, the more you provide the easier it will be for us to try  Premium plan Country- USA   Device- had iphone 10 didnt work- swithched to...

Loxer

Community Legend

723 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

My queue makes songs disappears

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...

Loxer

Community Legend

650 Views

1 replies

0 likes

  • 650 Views
  • 1 replies
  • 0 likes

Playlist download stuck on waiting

Plan: PremiumCountry: USA Device(iPhone 11 Pro, Macbook Air)Operating System(iOS 13.3, MacOS 10.14.6) My Question or IssueI have a new installation of Spotify on my Mac. I am trying to sync local files from the Mac to be available on my iPhone. I hav...

Casual Listener

Plan: Premium Country: USA   Device (iPhone 11 Pro, Macbook Air) Operating System (iOS 13.3, MacOS 10.14.6)   My Question or Issue I have a new installation of Spotify on my M...

Loxer

Community Legend

2121 Views

2 replies

0 likes

local files
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Spotify crashing on IOS only on Google Mesh Wi-Fi

Sooo, this has been an ongoing issue for a while now. Spotify only crashes on IOS devices when on our home Google Wi-Fi network, other devices like the Macbook air I am on work just fine. (Spotify worked fine before this new Wi-Fi mesh network) This ...

Visitor

Sooo, this has been an ongoing issue for a while now.   Spotify only crashes on IOS devices when on our home Google Wi-Fi network, other devices like the Macbook air I am on work just fine. (S...

Loxer

Community Legend

1056 Views

1 replies

0 likes

Crash
iOS
Wi-Fi
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  • 1 replies
  • 0 likes

Queue is automatically adding my liked songs

Have an IPhone and the queue keeps adding my liked songs to it. I will delete the last one and it will keep adding a new one. Have log out and redownloaded the app still does it.

Visitor

Have an IPhone and the queue keeps adding my liked songs to it. I will delete the last one and it will keep adding a new one. Have log out and redownloaded the app still does it.   

Loxer

Community Legend

867 Views

1 replies

0 likes

  • 867 Views
  • 1 replies
  • 0 likes

Playlists sorted on Desktop, Jumbled on iPod

PremiumUSAiPod My playlists are organized and sorted as I want them when I log into the Spotify app on my computer (Macbook running Catalina) or when I log into the Web Player in Chrome. However, whenever I get in the mobile app on my iPod, the playl...

Newbie

Premium USA iPod   My playlists are organized and sorted as I want them when I log into the Spotify app on my computer (Macbook running Catalina) or when I log into the Web Player in Chrome....

Loxer

Community Legend

587 Views

1 replies

0 likes

  • 587 Views
  • 1 replies
  • 0 likes

Need to Alphabatize My Library

After the latest update, the artists in my library are no longer alphabetized, making it a massive pain to find what I’m looking for. Especially in offline mode. It’s a near endless scroll to find a single song from an artist. Also - the new UI is dr...

Casual Listener

After the latest update, the artists in my library are no longer alphabetized, making it a massive pain to find what I’m looking for. Especially in offline mode. It’s a near endless scroll to find a ...

ambria1

Casual Listener

2372 Views

8 replies

5 likes

  • 2372 Views
  • 8 replies
  • 5 likes

Solved!! Downloaded music keeps deleting itself

On iPhone 5s with IOS 11.2 For the past few days after getting Spotify Family the app on my phone will sign myself out and then display the songs as unavailable offline (i download my music as I don't have the data to stream) The songs still take up ...

Newbie

On iPhone 5s with IOS 11.2  For the past few days after getting Spotify Family the app on my phone will sign myself out and then display the songs as unavailable offline (i download my music ...

brotherj4mes

Casual Listener

29512 Views

2 replies

0 likes

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  • 2 replies
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Solved!! New Spotify app version lost spotify connect option for speaker

PlanPremiumCountryNetherlandsDeviceIphone 6SOperating SystemiOS 13.1.2 My Question or IssueMy wife and I we have the same iphones (iOS versions) but have different versions of Spotify app.My wife has 8.5.23.644I have 8.5.25.760 (newer) The problem is...

Casual Listener

Plan Premium Country Netherlands Device Iphone 6S Operating System iOS 13.1.2   My Question or Issue My wife and I we have the same iphones (iOS versions) but have different versions o...

nogravity

Casual Listener

3736 Views

4 replies

3 likes

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  • 4 replies
  • 3 likes

Spotify only not working in Volkswagen Touran 2006 when using iPhone X(s)

I have a Touran 2006, without bluetooth, but with USB/Aux ports. The display/audio works completely fine, through USB, when I use Spotify on an iPhone 7 or iPhone 6. But for some reason, iPhone X (and iPhone 8 too) doesn't work. Nothing comes up on t...

Visitor

I have a Touran 2006, without bluetooth, but with USB/Aux ports. The display/audio works completely fine, through USB, when I use Spotify on an iPhone 7 or iPhone 6. But for some reason, iPhone X (an...

739 Views

0 replies

0 likes

  • 739 Views
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  • 0 likes

Spotify on Apple TV - no connect possible unless spotify is active

PlanPremiumCountryBelgiumDeviceApple TV 4KOperating SystemTVos 13.3 My Question or IssueAs the connect function will not be made available for the Windows PC Client (https://community.spotify.com/t5/Closed-Ideas/Connect-Multiple-Accounts-access-same-...

Casual Listener

Plan Premium Country Belgium Device Apple TV 4K Operating System TVos 13.3   My Question or Issue As the connect function will not be made available for the Windows PC Client (https://...

1537 Views

0 replies

3 likes

apple TV
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  • 3 likes

iOS 13 Carplay track number missing

PlanPremiumCountryGermanyDeviceIphone XROperating SystemiOS 13.1.1 My Question or IssueHi, since iOS 13 i cant see any track numbers in carplay screen, for instance 4/12 (means track 4 out of 12). Ideas ?

Casual Listener

Plan Premium Country Germany Device Iphone XR Operating System iOS 13.1.1   My Question or Issue Hi, since iOS 13 i cant see any track numbers in carplay screen, for instance 4/12 (mea...

44000-de

Casual Listener

910 Views

2 replies

0 likes

  • 910 Views
  • 2 replies
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I can use Siri to play Songs from Spotify while to phone is locked

PlanPremiumCountryDEDeviceiPhone 7Operating SystemiOS 13.3 My Question or IssueHi,I want to use Siri to play stuff from Spotify, but everytime I sak her to play anthing from Spotify, she says my phone has to be unlocked to do so.I checked this and fo...

Regular

Plan Premium Country DE Device iPhone 7 Operating System iOS 13.3   My Question or Issue Hi, I want to use Siri to play stuff from Spotify, but everytime I sak her to play anthing f...

3424 Views

0 replies

2 likes

  • 3424 Views
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  • 2 likes

Find account

Is it possible to find the account's email on ios? I can't use it anywhere else because of that. I can't even cancel the subscription if that was the case, sorry for bad english.PlanPremiumCountryBrazil

Visitor

Is it possible to find the account's email on ios? I can't use it anywhere else because of that. I can't even cancel the subscription if that was the case, sorry for bad english. Plan Premium Coun...

Emilia_8

Community Legend

553 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! Max local device speaker volume

Hi there,I connect very often Spotify to my Wifi-Speakers or Chromecast device. The volume default level for wifi-speakers is set to maximum in the app when connected, the volume control is normally controlled by connected output device and okay. The...

Regular

Hi there, I connect very often Spotify to my Wifi-Speakers or Chromecast device. The volume default level for wifi-speakers is set to maximum in the app when connected, the volume control is normall...

TimeGhost

Regular

1482 Views

1 replies

1 likes

  • 1482 Views
  • 1 replies
  • 1 likes

Superuser Contribution Trouble can not add songs to new following playlist.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Peter

Spotify Legend

940 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Playlists only shuffle when skipping songs

All of my playlists, whether it be my daily mixes, or my liked songs or my own playlists only playback on shuffle. So if I load a song, then click next song it shuffles. It never goes in order if the songs on the playlist. I cannot find an option to ...

Casual Listener

All of my playlists, whether it be my daily mixes, or my liked songs or my own playlists only playback on shuffle. So if I load a song, then click next song it shuffles. It never goes in order if the...

Peter

Spotify Legend

1472 Views

4 replies

0 likes

  • 1472 Views
  • 4 replies
  • 0 likes

Random songs and playlists appearing

PlanPremiumCountryUsDeviceiPhone 7 plusOperating SystemiOS 12.2 My Question or IssueI keep finding random songs and playlists playlists in my Recently played. I also have playlits appearing in my library that I have never followed (I had about 20-30 ...

Visitor

Plan Premium Country Us Device iPhone 7 plus Operating System iOS 12.2   My Question or Issue I keep finding random songs and playlists playlists  in my Recently played.  I a...

Damothebeermake

Newbie

1699 Views

3 replies

0 likes

Help
Ongoing Issues
Recently Played
songs
unwanted songs
  • 1699 Views
  • 3 replies
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Solved!! iOS app on iPhone and iPad does not allow playlist reordering

Plan Family PremiumCountryUSA/NorwayDevice(iPhone X, ipad Pro 2)Operating System(iOS 13)My Question or IssueI want to reorder and folder-organize my playlists on iOS. It seems that feature has been overlooked. In fact, I’m very critical of the Spotif...

Casual Listener

Plan  Family Premium Country USA/Norway Device (iPhone X, ipad Pro 2) Operating System (iOS 13) My Question or Issue I want to reorder and folder-organize my playlists on iOS. It seems ...

thor314

Casual Listener

1071 Views

2 replies

1 likes

  • 1071 Views
  • 2 replies
  • 1 likes

Superuser Contribution Issue : Music stop playing

PlanFreeCountry : FranceDeviceIPADOperating SystemiOS (system up to date) My Question or Issue : Music stop playing and having the message (in french) : "Video not available", "Please reload the video".--> Looks like Ads video (not sure) Then if I pr...

Visitor

Plan Free Country : France Device IPAD Operating System iOS (system up to date)   My Question or Issue : Music stop playing and having the message (in french) :  "Video not availab...

Peter

Spotify Legend

1213 Views

2 replies

0 likes

  • 1213 Views
  • 2 replies
  • 0 likes