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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30700 Views

40 replies

9 likes

  • 30700 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95424 Views

115 replies

12 likes

Other
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  • 115 replies
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1036 Views

0 replies

0 likes

iOS
  • 1036 Views
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293853 Views

60 replies

15 likes

  • 293853 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123759 Views

19 replies

38 likes

  • 123759 Views
  • 19 replies
  • 38 likes

The “+save” button has disappeared

PlanPremiumCountryUSA DeviceiPhone 6Operating SystemiOS 10 My Question or IssueThe +save button has disappeared from the app on my iPhone. I have uninstalled and reinstalled the app. I have logged out and logged back in. None of it has worked. I only...

Newbie

Plan Premium Country USA     Device iPhone 6 Operating System iOS 10   My Question or Issue The +save button has disappeared from the app on my iPhone. I have uninstalled a...

Tubakien

Casual Listener

4517 Views

3 replies

0 likes

  • 4517 Views
  • 3 replies
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Podcasts Won't play or Download

PlanPremiumCountryUSADevice(iPhone 7)Operating System(iOS 12.3.1) My Question or IssueI cannot stream any podcasts via mobile. The play bar flashes briefly, but then acts as though I never hit play. I cannot download any podcasts either. This issue b...

Newbie

  Plan Premium Country USA Device (iPhone 7) Operating System (iOS 12.3.1)   My Question or Issue I cannot stream any podcasts via mobile. The play bar flashes briefly, but then ...

ralvarezl

Visitor

1791 Views

1 replies

3 likes

  • 1791 Views
  • 1 replies
  • 3 likes

Solved!!Superuser Contribution Clear Queue??

Somehow my entire song library was added to my queue and I really need a way to clear it. I know how this may be done on PC/Mac but how do I do it on my iOS? Playing a different context/playlist does not work.

Newbie

Somehow my entire song library was added to my queue and I really need a way to clear it. I know how this may be done on PC/Mac but how do I do it on my iOS? Playing a different context/playlist does...

Guido

Spotify Legend

646836 Views

113 replies

19 likes

  • 646836 Views
  • 113 replies
  • 19 likes

Problemas de reproducción de archivos locales iPhone 11

PlanPremiumCountryMéxicoDeviceiPhone 11Operating SystemiOS 113.2.3 My Question or IssueNo se sincronizan los archivos locales a mi iPhone 11, pero en mi iPad si lo están, nunca antes había tenido este problema con otros dispositivos android, por lo q...

Visitor

Plan Premium Country México Device iPhone 11 Operating System iOS 113.2.3   My Question or Issue No se sincronizan los archivos locales a mi iPhone 11, pero en mi iPad si lo están, nun...

820 Views

0 replies

0 likes

iphone 11
  • 820 Views
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Queue repeats tracks!

Plan : PremiumFree/PremiumCountry: UK Device: Apple iMac Air(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System: iOS(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: I have noticed that when I create a queue that usually a...

Casual Listener

Plan : Premium Free/Premium Country: UK   Device: Apple iMac Air (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System: iOS (iOS 10, Android Oreo, Windows 10,etc.) &n...

Loxer

Community Legend

1060 Views

3 replies

0 likes

ios player
  • 1060 Views
  • 3 replies
  • 0 likes

Downgrade the Ios application

PlanPremiumCountryTurkeyDevice(iPhone 6)Operating System(iOS 12.4.3) My Question or IssueHello Spotify has been automatically upgraded on my mobile. But I didn’t really like it. Is it possible to upgrade it I want to use the older version was way mor...

Casual Listener

  Plan Premium Country Turkey Device (iPhone 6) Operating System (iOS 12.4.3)   My Question or Issue Hello Spotify has been automatically upgraded on my mobile. But I didn’t real...

AeroZ

Composer

799 Views

1 replies

0 likes

  • 799 Views
  • 1 replies
  • 0 likes

Local files suddenly unplayable on iPhone

Local files are a huge headache for me and this has been an ongoing issue for over a year. I have followed every guide on how to sync and play my Local Files on my iPhone, and it has worked once but now it appears that the songs from my Local Files h...

Newbie

Local files are a huge headache for me and this has been an ongoing issue for over a year. I have followed every guide on how to sync and play my Local Files on my iPhone, and it has worked once but ...

587 Views

0 replies

1 likes

  • 587 Views
  • 0 replies
  • 1 likes

shuffle all songs from artist I follow

why is there no way to just play songs in a shuffle like way of all the artist I follow up. please add this feature. People have been asking about it for years it looks on various boards and the response seems to be wait for an up vote. Why dont your...

Casual Listener

why is there no way to  just play songs in a shuffle like way of all the artist I follow up.  please add this feature.     People have been asking about it for years it loo...

468 Views

0 replies

2 likes

  • 468 Views
  • 0 replies
  • 2 likes

Spotify randomly plays music when I'm trying to SLEEP

PlanPremiumCountryUSADeviceiPhone 8Operating SystemiOS 13.1.3 My Question or IssueSo, yesterday I went to bed with my phone on the table next to me. I was sleeping peacefully until I was woken up by random music playing very loudly at 5 in the mornin...

Visitor

Plan Premium Country USA Device iPhone 8 Operating System iOS 13.1.3   My Question or Issue So, yesterday I went to bed with my phone on the table next to me. I was sleeping peacefully...

OneByBoo

Roadie

2450 Views

1 replies

0 likes

  • 2450 Views
  • 1 replies
  • 0 likes

Bug when reordering songs

Spotify iOS queue drag & drop issues

Community Legend

Spotify iOS queue drag & drop issues

332 Views

0 replies

0 likes

  • 332 Views
  • 0 replies
  • 0 likes

Discover Weekly Gone

PlanFreeCountryUSADeviceiPhone Xr Operating SystemiOS 13.2.3 Hey, this is my second time posting because I still didn’t fix my issue. My discover weekly is gone, any I really tried everything to find it, but I just couldn’t. Any help?

Visitor

  Plan Free Country USA Device iPhone Xr  Operating System iOS 13.2.3   Hey, this is my second time posting because I still didn’t fix my issue. My discover weekly is gone, a...

user-removed

Not applicable

1850 Views

4 replies

0 likes

  • 1850 Views
  • 4 replies
  • 0 likes

Previous Song Button on Lock Screen - iPhone

For some unknown reason on Lock Screen there is No Previous Song Button. I don't know what is the idea behind this since the main controls that have been there for decades are Previous, Play/Pause, Next. Any ideas how to replace the Hamburger Menu wi...

Regular

For some unknown reason on Lock Screen there is No Previous Song Button.  I don't know what is the idea behind this since the main controls that have been there for decades are Previous, Play/P...

martinsharkov

Regular

5545 Views

3 replies

0 likes

  • 5545 Views
  • 3 replies
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Solved!! Unselect random mode on an iPad

My question is How to unselect random mode on an iPad device?On an iPhone I see the button. But on an Ipad I cannot find that button. My device: Ipad Pro.My plan: PremiumMy Country: Portugal.Spotify version: 8.5.31.989

Roadie

My question is How to unselect random mode on an iPad device? On an iPhone I see the button. But on an Ipad I cannot find that button.    My device: Ipad Pro. My plan: Premium My Count...

Loxer

Community Legend

1064 Views

1 replies

0 likes

  • 1064 Views
  • 1 replies
  • 0 likes

Discover Weekly gone

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountryUSADeviceiPhone Xr Operating SystemiOS 13.2.2 My Question or IssueMy discover weekly is gone, and no matter what I do...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free Country USA Device iPhone Xr  Operating System iOS 13.2....

Loxer

Community Legend

721 Views

1 replies

0 likes

  • 721 Views
  • 1 replies
  • 0 likes

iOS 13 - App Crashes on sidebar when sorting Podcast episodes

Whenever opening Spotify as a sidebar app in iPadOS/iOS13, navigating to a podcast and attempting to sort through the “sand which icon” (aka the 3 horizontal lines) the application crashes entirely.

Casual Listener

Whenever opening Spotify as a sidebar app in iPadOS/iOS13, navigating to a podcast and attempting to sort through the “sand which icon” (aka the 3 horizontal lines) the application crashes entirely.&...

Loxer

Community Legend

790 Views

1 replies

0 likes

ios13 ipados crash podcast sort
  • 790 Views
  • 1 replies
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Song not downloaded issue

PremiumUKIphone X, iOS 13.2.2 Just moved to an X, from an iPhone 6 plus, upon which Spotify worked well. On the X, I have a play list where around half the songs are hazed out in the play list, and if I try and play I see the error message"song not d...

Visitor

Premium UK Iphone X, iOS 13.2.2   Just moved to an X, from an iPhone 6 plus, upon which Spotify worked well.   On the X, I have a play list where around half the songs are hazed out i...

Loxer

Community Legend

8025 Views

3 replies

0 likes

  • 8025 Views
  • 3 replies
  • 0 likes

downloaded songs dont play in offline mode

PlanPremiumCountryArgentinaDeviceIphone 6sOperating SystemiOS 13.2.2 My Question or IssueWhen I try to listen to my downloaded songs in offline mode, without wifi or my internet mobile, only a few songs play, and the others dont and the song cover is...

Newbie

  Plan Premium Country Argentina Device Iphone 6s Operating System iOS 13.2.2   My Question or Issue When I try to listen to my downloaded songs in offline mode, without wifi or ...

Loxer

Community Legend

1086 Views

2 replies

0 likes

  • 1086 Views
  • 2 replies
  • 0 likes

Will no one own responsibility for this???

Ok so I discover the other day that I have been doubled charged for Spotify, one by Spotify for $9.99 and one by iTunes for 12.99, every single month for the last 2+ years!! When I call you know what I get, 2 months from apple back..... 2 MONTHS........

Visitor

  Ok so I discover the other day that I have been doubled charged for Spotify, one by Spotify for $9.99 and one by iTunes for 12.99, every single month for the last 2+ years!! When I call you k...

Loxer

Community Legend

515 Views

1 replies

0 likes

  • 515 Views
  • 1 replies
  • 0 likes

[iOS] Accessibility for the blind-low vision broken

The latest version of Spotify has made people who use Voiceover (either on an IPhone or IPad) can no longer read descriptions of any playlists, which was something that was working before. For those with low/no vision it makes navigation unnecessaril...

Visitor

The latest version of Spotify has made people who use Voiceover (either on an IPhone or IPad) can no longer read descriptions of any playlists, which was something that was working before. For those ...

Loxer

Community Legend

657 Views

1 replies

0 likes

iOS
  • 657 Views
  • 1 replies
  • 0 likes

Can't sort Liked songs by downloaded?

PlanPremiumCountryUSDevice(iPhone Operating System(iOS 10) My Question or IssueWith this new Liked songs playlist taking over for the Songs category it's impossible to only view my offline songs (without taking my whole device offline I guess) Can we...

Regular

Plan Premium Country US Device (iPhone 😎 Operating System (iOS 10)   My Question or Issue With this new Liked songs playlist taking over for the Songs category it's impossible to only...

user-removed

Not applicable

3246 Views

7 replies

6 likes

  • 3246 Views
  • 7 replies
  • 6 likes