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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37135 Views
  • 15 replies
  • 36 likes
  • 37135 Views
  • 15 replies
  • 36 likes

Repeat Button is missing

PlanFreeCountryAustraliaDevice Iphone 6 SOperating SystemiOS 12 My Question or IssueCan’t find the repeat button anywhere, its not in the top right corner when i view the currently playing songs so i can’t listen to the song i want. Please Fix. I’ve ...

  • Visitor
  • Plan Free Country Australia Device Iphone 6 S Operating System iOS 12   My Question or Issue Can’t find the repeat button anywhere, its not in the top right corner when i view the curre...
  • Loxer
  • Community Legend
  • 562 Views
  • 1 replies
  • 0 likes
  • repeat button
  • 562 Views
  • 1 replies
  • 0 likes

I can’t rewind, pause, or scroll unless i’m in the app

PlanPremiumCountryUSADeviceiPhone 6sOperating SystemiOS 12 My Question or IssueSo, whenever i’m playing music, I usually just have it playing in the background. However, whenever I turn lock my phone, none of the controls on the home screen work and ...

  • Visitor
  • Plan Premium Country USA Device iPhone 6s Operating System iOS 12   My Question or Issue So, whenever i’m playing music, I usually just have it playing in the background. However, when...
  • Loxer
  • Community Legend
  • 435 Views
  • 1 replies
  • 0 likes
  • 435 Views
  • 1 replies
  • 0 likes

Trouble downloading a Podcast

So I've been trying to download the GiantBomb cast. Between this week and last week I have not been able to download it. Has anyone else had this problem? Its wierd because I am able to download any other podcast except the Giantbomb. And off topic b...

  • Casual Listener
  • So I've been trying to download the GiantBomb cast. Between this week and last week  I have not been able to download it. Has anyone else had this problem? Its wierd because I am able to downloa...
  • 313 Views
  • 0 replies
  • 0 likes
  • 313 Views
  • 0 replies
  • 0 likes

Why can't the app do things that the desktop version can?

I have an extremely simple question I'd like answering: Why can't the app do what the desktop version can?(e.g. put playlists into folders)

  • Music Fan
  • I have an extremely simple question I'd like answering:   Why can't the app do what the desktop version can? (e.g. put playlists into folders)
  • Loxer
  • Community Legend
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

Spotify connect erratic behaviour

Since a couple of days is spotify connect very erratic, sometimes is shows up in the device list, somethime it disappears. PlanFree/PremiumCountryThe netherlands DeviceDevialet phantom Operating System(iOS 10) My Question or IssueSince a couple of da...

  • Casual Listener
  • Since a couple of days is spotify connect very erratic, sometimes is shows up in the device list, somethime it disappears.    Plan Free/Premium Country The netherlands   Device ...
  • Loxer
  • Community Legend
  • 710 Views
  • 1 replies
  • 0 likes
  • 710 Views
  • 1 replies
  • 0 likes

Not-ifications

PlanFree/PremiumCountryUSADevice(iPhone 7, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm not getting notifications on my iPhone and Spotify says that everything is good on thei...

  • Music Fan
  • Plan Free/Premium Country USA Device (iPhone 7, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I'm not ge...
  • Loxer
  • Community Legend
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Title in Queue

why are there always the same two titles in my queue even if i deleted them!i already uninstall the Spotify app on my iPhone, but nothing works!after every start, i start playing some music and the next titele is always the same, that‘s sad!

  • Visitor
  • why are there always the same two titles in my queue even if i deleted them! i already uninstall the Spotify app on my iPhone, but nothing works! after every start, i start playing some music and t...
  • Loxer
  • Community Legend
  • 380 Views
  • 1 replies
  • 1 likes
  • 380 Views
  • 1 replies
  • 1 likes

All my playlists are empty

Hi, I have 83 playlists on my Mac with the Spotify application.When I play Spotify on my iPad or iPhone all the playlists are empty. Except the "Starred" playlist. I reinstal the app, reboot the iPad and iPhone, the problem is still here.Best regards...

  • Newbie
  • Hi, I have 83 playlists on my Mac with the Spotify application. When I play Spotify on my iPad or iPhone all the playlists are empty. Except the "Starred" playlist.  I reinstal the app, reboot...
  • Loxer
  • Community Legend
  • 492 Views
  • 1 replies
  • 0 likes
  • 492 Views
  • 1 replies
  • 0 likes

Just wanted to say thanks

...for bringing back the alphabetical select in the albums view on IOS. You saved my Spotify experience with that one small change!

  • Newbie
  • ...for bringing back the alphabetical select in the albums view on IOS. You saved my Spotify experience with that one small change!
  • Jpgchief
  • Spotify Star
  • 311 Views
  • 1 replies
  • 1 likes
  • 311 Views
  • 1 replies
  • 1 likes

[iOS] Followed artists in daily mix

When I used the free version I got daily mixes that included the artists I like and new artists and songs that Spotify though I may like. It was great, I really liked it, so I upgraded to Premium. But in the Premium account the daily mixes are not ba...

  • Newbie
  • When I used the free version I got daily mixes that included the artists I like and new artists and songs that Spotify though I may like.  It was great, I really liked it, so I upgraded to Premi...
  • Jpgchief
  • Spotify Star
  • 385 Views
  • 1 replies
  • 0 likes
  • iOS
  • 385 Views
  • 1 replies
  • 0 likes

Playlist Problem

Hello I'm using Spotify premium on my iPhone 8 and on my Mac. Since a few days ago, whenever I enter a playlist that I made and start playing a song, it plays the song and then when the first song ends, the next song it plays is a song outside of my ...

  • Visitor
  • Hello   I'm using Spotify premium on my iPhone 8 and on my Mac.   Since a few days ago, whenever I enter a playlist that I made and start playing a song, it plays the song and then when...
  • Jpgchief
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

not able to control volume via iphone locked screen/nor in spotify application

PlanPremiumCountrySlovakiaDeviceiPhone 6Operating SystemiOS 12.4 (even previous it did not work) My Question or IssueI have connected spotify via AVR Denon x2500h and using iphone ( just updated iOS 12.4), Spotify app ver. 8.5.18.851 (just updated). ...

  • Visitor
  •     Plan Premium Country Slovakia Device iPhone 6 Operating System iOS 12.4 (even previous it did not work)   My Question or Issue I have connected spotify via AVR Denon x2...
  • 328 Views
  • 0 replies
  • 0 likes
  • 328 Views
  • 0 replies
  • 0 likes

Broken Alarm Clock with Bluetooth Headphones

Hello I discovered an error with the build in iOS alarm clock app. It will play no sound when the Spotify app is open in background. Steps to reproduce:Listen to music with Bose QC35 II Bluetooth Headphones -> Start a call over the headphones -> end ...

  • Casual Listener
  • Hello   I discovered an error with the build in iOS alarm clock app. It will play no sound when the Spotify app is open in background.    Steps to reproduce: Listen to music with ...
  • 0x0soir
  • Visitor
  • 925 Views
  • 1 replies
  • 3 likes
  • 925 Views
  • 1 replies
  • 3 likes

Start playing next podcast automatically

I often listen to podcasts while driving to work and listened to podcasts via the Podcast app on iOS.I recently switched to Spotify for my podcasts but I noticed that in Spotify it won't start the next podcast automatically when the previous one is f...

  • Casual Listener
  • I often listen to podcasts while driving to work and listened to podcasts via the Podcast app on iOS. I recently switched to Spotify for my podcasts but I noticed that in Spotify it won't start th...
  • 312 Views
  • 0 replies
  • 0 likes
  • 312 Views
  • 0 replies
  • 0 likes

Local Sync Problem

I have spent upwards of 8 hours attempting to fix a problem with Spotify.I am unable to sync local files between my Windows 10 PC and iPhone.Solutions I have tried:Uninstalling and re-installing both versions, updating to most recent versions, revert...

  • Newbie
  • I have spent upwards of 8 hours attempting to fix a problem with Spotify. I am unable to sync local files between my Windows 10 PC and iPhone. Solutions I have tried: Uninstalling and re-installin...
  • 329 Views
  • 0 replies
  • 0 likes
  • 329 Views
  • 0 replies
  • 0 likes

Stranger Things Mode - Australia 2019

Plan - PremiumAustralia Device - (iPhone XS MaxOperating System - IOS 12.4 My Question - i was wondering if the Stranger Things Playback option is still available in Australia? I can’t seem to locate it under “playback”. Thanks

  • Visitor
  • Plan - Premium Australia   Device - (iPhone XS Max Operating System - IOS 12.4    My Question -    i was wondering if the Stranger Things Playback option i...
  • Teamzissou
  • Visitor
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

stranger things mode not an otion...

iphone xs and all current updates applied...i do not even see an option for "stranger things" mode....am i missing something or is it gone now?? i cant find it on any of my devices.....Iphoneipadmacbook airmacbook pro Thanks--RX

  • Casual Listener
  • iphone xs and all current updates applied...i do not even see an option for "stranger things" mode....am i missing something or is it gone now??  i cant find it on any of my devices..... Iphone...
  • 241 Views
  • 0 replies
  • 0 likes
  • 241 Views
  • 0 replies
  • 0 likes

Solved!! Songs not saved in iPhone storage

PlanPremiumCountryCanadaDeviceiPhone SE My Question or IssueI was able to play songs in my car by connecting the USB cable to my phone through Spotify as they were saved in my storage. However, all of a sudden, it shows me that I have 0 songs in my s...

  • Visitor
  • Plan Premium Country Canada Device iPhone SE   My Question or Issue I was able to play songs in my car by connecting the USB cable to my phone through Spotify as they were saved in my st...
  • Loxer
  • Community Legend
  • 566 Views
  • 1 replies
  • 0 likes
  • 566 Views
  • 1 replies
  • 0 likes

iPhone volume set to full when listening on computer

PlanPremiumCountryUSDevice(iPhone 6s)Operating System(iOS 12) Hello, When I am listening to spotify on my computer and I have the spotify app runing in the background on my iphone, it will set the iPhone volume to match the volume slider on the deskt...

  • Visitor
  • Plan Premium Country US Device (iPhone 6s) Operating System (iOS 12)   Hello,   When I am listening to spotify on my computer and I have the spotify app runing in the background ...
  • 310 Views
  • 0 replies
  • 1 likes
  • 310 Views
  • 0 replies
  • 1 likes

How do i filter downloads in the Artist Tab?

PlanPremiumCountryUKDeviceiPhone XR Operating SystemiOS 12.3 My Question or IssueYou can filter downloads playlists and albums, but you cant filter artists (which is what I mainly use?). I have so many so its a nightmare having to scroll through. I l...

  • Visitor
  •   Plan Premium Country UK Device iPhone XR  Operating System iOS 12.3   My Question or Issue You can filter downloads playlists and albums, but you cant filter artists (whic...
  • Bittencourt
  • Spotify Star
  • 1179 Views
  • 4 replies
  • 3 likes
  • downloads
    filter
    Update
  • 1179 Views
  • 4 replies
  • 3 likes