Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 68407 Views
  • 16 replies
  • 37 likes
  • 68407 Views
  • 16 replies
  • 37 likes

Local Files Don't Show Up On Mobile

Details: premium plan on iOS 10 on an iPhone Xs/macOS sierraI understand how to port local files onto my phone from my computer, as i have successfully done it before, but now that I'm trying to do it again, the playlists I create to house the local ...

  • Visitor
  • Details: premium plan on iOS 10 on an iPhone Xs/macOS sierra I understand how to port local files onto my phone from my computer, as i have successfully done it before, but now that I'm trying to do...
  • Emilia_8
  • Community Legend
  • 632 Views
  • 1 replies
  • 0 likes
  • 632 Views
  • 1 replies
  • 0 likes

Solved!! number of downloaded tracks in my favorites playlist

I've 3 devices : iphone 6 plus => 2568 in my favorites playlisthuawei M5 => 2590 in my favorites playlistPC windows 10 => 2590 in my favorites playlistI should have the same number on all my devices.Thank you for helping

  • Casual Listener
  • I've 3 devices :  iphone 6 plus => 2568 in my favorites playlist huawei M5 => 2590 in my favorites playlist PC windows 10 => 2590 in my favorites playlist I should have th...
  • gifvert
  • Casual Listener
  • 750 Views
  • 2 replies
  • 0 likes
  • 750 Views
  • 2 replies
  • 0 likes

Spotify Radio not working

So I currently have Spotify premium family plan. I use on the iPhone X. I’ve noticed that when I go to radio, whether it be from and artist, song, or any Spotify radio, it turns Into a playlist. When I scroll all the way down, new songs will no longe...

  • Newbie
  • So I currently have Spotify premium family plan. I use on the iPhone X. I’ve noticed that when I go to radio, whether it be from and artist, song, or any Spotify radio, it turns Into a playlist. When...
  • Shuidong
  • Roadie
  • 752 Views
  • 1 replies
  • 0 likes
  • 752 Views
  • 1 replies
  • 0 likes

Solved!! How can I use apple pass to pay for subscription ??

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Shuidong
  • Roadie
  • 1288 Views
  • 1 replies
  • 0 likes
  • 1288 Views
  • 1 replies
  • 0 likes

Downloads have gray arrow

PlanPremiumCountryUSADeviceIphone XROperating SystemiOS 12.4.1 My Question or IssueI am subscribed to several different playlists which I download at home over wifi. I make sure all the downloads complete. However, when I go out and about, the playli...

  • Casual Listener
  • Plan Premium Country USA Device Iphone XR Operating System iOS 12.4.1   My Question or Issue I am subscribed to several different playlists which I download at home over wifi.  I ...
  • Adolwyn
  • Newbie
  • 2508 Views
  • 2 replies
  • 0 likes
  • 2508 Views
  • 2 replies
  • 0 likes

[iOS iPhone6s] TEAC Network player does no longer show up under available devices.

PlanPremiumCountryBelgiumDeviceiPhone 6sOperating SystemiOS 12.4.1My Question or IssueSince 1 or 2 months, the spotify app on my iPhone does no longer show our Teac NT-503 network player (home hifi).While I can connect to this device with the Teac ap...

  • Newbie
  • Plan Premium Country Belgium Device iPhone 6s Operating System iOS 12.4.1 My Question or Issue Since 1 or 2 months, the spotify app on my iPhone does no longer show our Teac NT-503 network p...
  • 651 Views
  • 0 replies
  • 0 likes
  • 651 Views
  • 0 replies
  • 0 likes

Superuser Contribution Next From: Songs, automatically changing.

Device: iPhone 6Subscription: PremiumCountry: U.S.Speakers: Bose Soundbar 300 W/Sub using WiFi connectivity. VideoVideo 2 All apps, phone, and speakers are fully updated to the latest software. Issue: You can get a better idea of the issue I’m talkin...

  • Casual Listener
  •   Device: iPhone 6 Subscription: Premium Country: U.S. Speakers: Bose Soundbar 300 W/Sub using WiFi connectivity.   Video Video 2   All apps, phone, and speakers are fully upd...
  • Peter
  • Spotify Legend
  • 2767 Views
  • 12 replies
  • 0 likes
  • Bose
    Bose soundtouch app
    Next From: Songs
    Soundbar 300
    Spotify
  • 2767 Views
  • 12 replies
  • 0 likes

Spotify Connect and pulse Flex speakers

Premium accountCountry Canada Device: Iphone 8 Operating Systemios 12.4.1 My Question or Issue:Spotifiy Connect not longer works with my bluesound pulse flex speakers. I've tried everything - up dating software/ deleteing and re-installing and the ap...

  • Visitor
  • Premium account Country Canada   Device: Iphone 8   Operating System ios 12.4.1   My Question or Issue: Spotifiy Connect not longer works with my bluesound pulse flex spea...
  • 672 Views
  • 0 replies
  • 1 likes
  • 672 Views
  • 0 replies
  • 1 likes

iOS (iPad) Searchbox/navigation disappears in ‘Your library’

PlanFree/PremiumCountryNetherlandsDeviceIpad Air (2019)Operating SystemiOS 12 My Question or IssueFollowing a search for an album in ‘Your library’, the searchbox, sorting and navigation elements disappear from the top of the screen. Navigating back ...

  • Casual Listener
  • Plan Free/Premium Country Netherlands Device Ipad Air (2019) Operating System iOS 12   My Question or Issue Following a search for an album in ‘Your library’, the searchbox, sorting an...
  • 0b5cur1ty
  • Casual Listener
  • 456 Views
  • 2 replies
  • 0 likes
  • 456 Views
  • 2 replies
  • 0 likes

Spotify Connect doesn't list Sonos Speaker

PlanPremium familyDeviceiPhone 8 PlusOperating SystemiOS 12.4.1 My Question or IssueI was able to use Spotify Connect on Sonos speakers until recently. With the current update, the Sonos speakers no longer show up under “DEVICES AVAILABLE” in the Spo...

  • Visitor
  •   Plan Premium family Device iPhone 8 Plus Operating System iOS 12.4.1   My Question or Issue I was able to use Spotify Connect on Sonos speakers until recently. With the current u...
  • TeeJayPeeps
  • Casual Listener
  • 817 Views
  • 2 replies
  • 2 likes
  • 817 Views
  • 2 replies
  • 2 likes

Can I have my musc downloaded on my iphone but streamed on my ipad?

Hey There I just purchased a 6th gen ipad and I have all my main music downlaoded on spotify on my iphone XR. I want to have my Ipad always stream my music it is only 32Gb data+wife so i dont want it get filled up right away with the music i have dow...

  • Visitor
  • Hey There   I just purchased a 6th gen ipad and I have all my main music downlaoded on spotify on my iphone XR.    I want to have my Ipad always stream my music it is only 32Gb dat...
  • OneByBoo
  • Roadie
  • 442 Views
  • 1 replies
  • 0 likes
  • 442 Views
  • 1 replies
  • 0 likes

Shuffle All Songs

Hello, Why in the latest update have you removed the function to shuffle all songs? I don’t want to set up a playlist of all my songs, that’s daft. looks like Apple Music here I come PlanPremiumCountry uk DeviceIPhone Xios 12 My Question or Issue

  • Casual Listener
  • Hello,   Why in the latest update have you removed the function to shuffle all songs?   I don’t want to set up a playlist of all my songs, that’s daft.   looks like Apple Music h...
  • user-removed
  • Not applicable
  • 4525 Views
  • 10 replies
  • 15 likes
  • shuffle
  • 4525 Views
  • 10 replies
  • 15 likes

2019 Update wth

PlanPremiumCountryUSADeviceiPhone 8+Operating SystemiOS 12.2 My Question or IssueAdmittedly, I've been using Apple Music a bit more, and I'm late to the update party. My library is trash now. I used to be able to view EVERYTHING in the album view, ev...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 8+ Operating System iOS 12.2   My Question or Issue Admittedly, I've been using Apple Music a bit more, and I'm late to the update party. My libr...
  • MURPKE
  • Visitor
  • 1144 Views
  • 2 replies
  • 3 likes
  • 1144 Views
  • 2 replies
  • 3 likes

Music sounds different

I noticed that all of the songs on the descendants 3 sound track sounds tottally different compared to the songs on the movie, i noticed that pandora, shazam also changes up the song, I know its not a glitch becaue im a tech expert, please look into ...

  • Composer
  • I noticed that all of the songs on the descendants 3 sound track sounds tottally different compared to the songs on the movie, i noticed that pandora, shazam also changes up the song, I know its not ...
  • 488 Views
  • 0 replies
  • 0 likes
  • 488 Views
  • 0 replies
  • 0 likes

I used to be able to play Unbreakable theme by James Newton .. now I can’t

I can’t play this song anymore - unbreakable - James Newton . PlanPremiumCountryMalaysia Device(iPhone X )Operating System(iOS 12) My Question or Issue

  • Casual Listener
  • I can’t play this song anymore - unbreakable - James Newton .  Plan Premium Country Malaysia  Device (iPhone X ) Operating System (iOS 12)   My Question or Issue  
  • Loxer
  • Community Legend
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes

[iPhone] When Spotify isn’t playing, the lock screen music control still stays up

PlanPremium Device(iPhone 8 Plus, iPhone 6S)Operating System(iOS 12.4.1) My Question or IssueThis never used to be an issue for me, but earlier this year, I’ve noticed a really annoying bug, in which if I was listening to music through Spotify, eithe...

  • Visitor
  • Plan Premium   Device (iPhone 8 Plus, iPhone 6S) Operating System (iOS 12.4.1)   My Question or Issue This never used to be an issue for me, but earlier this year, I’ve noticed a r...
  • 620 Views
  • 0 replies
  • 0 likes
  • 620 Views
  • 0 replies
  • 0 likes

Superuser Contribution “Now playing” not in sync with Bose SoundTouch speakers

PlanPremiumCountryAustraliaDeviceiPhone 7+Operating SystemiOS 12 My Question or IssueScenario: I’m playing a Spotify playlist directly through my Bose SoundTouch speakers, then I open the app on my iPhone to use it as a remote. At this point I’m aske...

  • Visitor
  • Plan Premium Country Australia Device iPhone 7+ Operating System iOS 12   My Question or Issue Scenario: I’m playing a Spotify playlist directly through my Bose SoundTouch sp...
  • user-removed
  • Not applicable
  • 2506 Views
  • 6 replies
  • 0 likes
  • Bose
    remote
    soundtouch
  • 2506 Views
  • 6 replies
  • 0 likes

CarPlay Album Name Font Size (it's too big)

Upon updating to iOS 13, the new Now Playing view in CarPlay has a bug where the album title is set in a larger font than the artist and song name. It's especially noticeable when two of the three are the same (self-titled albums). Apple Music doesn'...

  • Visitor
  • Upon updating to iOS 13, the new Now Playing view in CarPlay has a bug where the album title is set in a larger font than the artist and song name.  It's especially noticeable when two of the th...
  • 904 Views
  • 0 replies
  • 1 likes
  • iOS
  • 904 Views
  • 0 replies
  • 1 likes

MORE CUSTOMIZATION OPTIONS + USERNAMES

PlanFree/PremiumCountryTurkeyDevice(iPhone 8+)Operating System(iOS 12) My Question or IssueI think that we should have more customization choices in the app, for example: when the background colour changes depending on the album cover, the bright col...

  • Visitor
  • Plan Free/Premium Country Turkey Device (iPhone 8+) Operating System (iOS 12)   My Question or Issue I think that we should have more customization choices in the app, for example: whe...
  • AppleG
  • Composer
  • 512 Views
  • 1 replies
  • 2 likes
  • 512 Views
  • 1 replies
  • 2 likes

Spotify showing up on IPhone

Hello, My partner and I share a spotify account. When I’m at work and she’s using the account I get the Spotify screen on my iPhone and the Spotify app then over takes my Iwatch. I’ve tried closing the app however it still shows my partner listening ...

  • Visitor
  • Hello,   My partner and I share a spotify account. When I’m at work and she’s using the account I get the Spotify screen on my iPhone and the Spotify app then over takes my Iwatch.   I’...
  • Loxer
  • Community Legend
  • 560 Views
  • 1 replies
  • 0 likes
  • 560 Views
  • 1 replies
  • 0 likes