Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 73421 Views
  • 16 replies
  • 37 likes
  • 73421 Views
  • 16 replies
  • 37 likes

Superuser Contribution Link missing when sharing song to Instagram stories

This issue seems to be coinciding with my iPhone upgrade and new iOS 13, but when I share a song from Spotify to Instagram stories, everything but the link is shared. You can usually click a link at the top left to take you directly to Spotify to pla...

  • Casual Listener
  • This issue seems to be coinciding with my iPhone upgrade and new iOS 13, but when I share a song from Spotify to Instagram stories, everything but the link is shared. You can usually click a link at ...
  • Katerina
  • Spotify Legend
  • 4355 Views
  • 4 replies
  • 2 likes
  • Instagram
    Instagram link missing
    sharing to Instagram
  • 4355 Views
  • 4 replies
  • 2 likes

Superuser Contribution Queue

I can t find the Queue button on my spotify app.Tried an older version i think it was 8.4.92 or som1ething like that and the queue was available but not on the latest spotify update 8.5.5 . Any solution to this?PlanFreeCountryRomaniaDeviceIphone 5SiO...

  • Regular
  • I can t find the Queue button on my spotify app.Tried an older version i think it was 8.4.92 or som1ething like that and the queue was available but not on the latest spotify update 8.5.5 . Any solut...
  • FapassaurusRex
  • Regular
  • 1328 Views
  • 6 replies
  • 0 likes
  • 1328 Views
  • 6 replies
  • 0 likes

Instagram Stories Playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, when I update my playlist I delete all songs every week and thereby there are only new so...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, whe...
  • Klangspot
  • Composer
  • 978 Views
  • 2 replies
  • 1 likes
  • Instagram Playlist Sharing
  • 978 Views
  • 2 replies
  • 1 likes

Heart/Un-heart button is TOO accessible!!!!

Why is the heart/un-heart button in such an open location on the app!? There has been so many times when i have clicked the button without knowing. This isn't too bad when it comes to "liking" songs but there has been so many occasions where i accide...

  • Visitor
  • Why is the heart/un-heart button in such an open location on the app!? There has been so many times when i have clicked the button without knowing. This isn't too bad when it comes to "liking" songs ...
  • AndrewRobs01
  • Composer
  • 418 Views
  • 1 replies
  • 0 likes
  • 418 Views
  • 1 replies
  • 0 likes

Songs won’t start downloading anymore.

PlanFree/PremiumCountry DeviceiPhone 7Operating System12.4.1 (up to date) My Question or IssueWaiting to download...Forever!I have read a few suggestions.Done everything they said.Updated my phoneRestarted my phoneReinstalled the app.Account is premi...

  • Casual Listener
  • Plan Free/Premium Country   Device iPhone 7 Operating System 12.4.1 (up to date)   My Question or Issue Waiting to download... Forever! I have read a few suggestions. Done ever...
  • crispr_boi
  • Casual Listener
  • 571 Views
  • 2 replies
  • 0 likes
  • 571 Views
  • 2 replies
  • 0 likes

Solved!! Why does my downloaded music rely on phone signal to load?

I’m running the latest version of the Spotify app on an iPhone 7, with the iOS also fully up-to-date, although this issue has persisted for years. Apologies if it’s been asked before, but I can’t find any relevant answers on here. This mainly happens...

  • Casual Listener
  • I’m running the latest version of the Spotify app on an iPhone 7, with the iOS also fully up-to-date, although this issue has persisted for years. Apologies if it’s been asked before, but I can’t fin...
  • Loxer
  • Community Legend
  • 2455 Views
  • 1 replies
  • 0 likes
  • 2455 Views
  • 1 replies
  • 0 likes

Solved!! I have premium for family and my account doesn´t work without wifi.

PlanPremiumCountry Colombia Device(iPhone Operating System(iOS 12.4.1) My Question or IssueI have premium for family and my account doesn´t work without wifi.I'm supposed to search for songs without the internet connection (wifi) but I don´t know why...

  • Casual Listener
  •   Plan Premium Country Colombia   Device (iPhone 😎 Operating System (iOS 12.4.1)   My Question or Issue I have premium for family and my account doesn´t work without wif...
  • Johabarrios
  • Casual Listener
  • 1183 Views
  • 4 replies
  • 0 likes
  • 1183 Views
  • 4 replies
  • 0 likes

Solved!! Major Bug Within The Latest Released Versions Of The Spotify App For Apple’s IOS

PlanPremiumCountryUnited Kingdom DeviceI Phone SEOperating SystemIOS 12.4.1 My Bug Report IssueI’ve been a Spotify premium user for some time now and I’ve never had no problems with the Spotify app on IOS before with regards to really annoying bugs u...

E1BD6B69-6766-477E-BB71-84B3E375E70B.jpeg 0938E217-7A34-4AB3-9C8B-E1952C78AC03.jpeg
  • Visitor
  • Plan Premium Country United Kingdom   Device I Phone SE Operating System IOS 12.4.1   My Bug Report Issue I’ve been a Spotify premium user for some time now and I’ve never had n...
  • Loxer
  • Community Legend
  • 1608 Views
  • 2 replies
  • 0 likes
  • 1608 Views
  • 2 replies
  • 0 likes

Solved!! An error occurred

Plan: PremiumCountry:Sweden DeviceiPhone X, iPad Operating SystemiOS 12 My Question or IssueWhen I'm connected to wifi and I try to use the search function or the browse tab I get the error message "An error occured". If I turn off the wifi and use m...

  • Casual Listener
  • Plan:  Premium Country: Sweden  Device iPhone X, iPad  Operating System iOS 12   My Question or Issue When I'm connected to wifi and I try to use the search function or ...
  • amagicbean
  • Casual Listener
  • 4489 Views
  • 7 replies
  • 0 likes
  • 4489 Views
  • 7 replies
  • 0 likes

IOS 13 and Carplay

PlanPremiumCountryGermanyDeviceIphone XS Operating SystemIOS 13 My Question or IssueAt Carplay i can not access all my Local-stored Playlists and songs.When i scroll down throw my playlists i only can acces a few playlists, scrolling mor is not possi...

  • Casual Listener
  • Plan Premium Country Germany Device Iphone XS  Operating System IOS 13   My Question or Issue At Carplay i can not access all my Local-stored Playlists  and songs. When i sc...
  • 568 Views
  • 0 replies
  • 0 likes
  • 568 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify Connect and Sonos AGAIN

PlanPremiumCountryUKDevice(iPhone XROperating System(iOS 12.4.1 (Latest) GuysSorry to raise this again, i know there are old threads about this but i am not convinced it is resolved properly. Basically when i use the Spotify Connect app, my Sonos spe...

  • Regular
  • Plan Premium Country UK Device (iPhone XR Operating System (iOS 12.4.1 (Latest)   Guys Sorry to raise this again, i know there are old threads about this but i am not convinced it is r...
  • ddschmid-ch
  • Casual Listener
  • 1738 Views
  • 4 replies
  • 0 likes
  • 1738 Views
  • 4 replies
  • 0 likes

I guess my Spotify account being hacked

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just change my account to premium account, when i played some music suddenly the music chan...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I just ...
  • eltoch
  • Composer
  • 621 Views
  • 1 replies
  • 0 likes
  • 621 Views
  • 1 replies
  • 0 likes

Songs not showing up, almost as though the artist doesn’t exist.

For some reason when I click on some artists, their music doesn't show up, almost as though spotify deleted it or something. I'm using the iOS app, so I don't know if it's because of the place I'm at has horrible connection, or if it's just a bug. Ha...

  • Visitor
  • For some reason when I click on some artists, their music doesn't show up, almost as though spotify deleted it or something. I'm using the iOS app, so I don't know if it's because of the place I'm at...
  • Loxer
  • Community Legend
  • 528 Views
  • 1 replies
  • 0 likes
  • 528 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Albums not show on artist page

PlanPremiumGermany DeviceiPad Pro 10.5Operating SystemiOS 12.1.4 My Question or issueWhen I take a look at an artist page, I can't see all albums or EPs of this artist.I only see a few songs, some playlists and sampler he appears and what other fans ...

  • Regular
  •   Plan Premium Germany   Device iPad Pro 10.5 Operating System iOS 12.1.4   My Question or issue When I take a look at an artist page, I can't see all albums or EPs of this ...
  • andres26
  • Casual Listener
  • 30380 Views
  • 29 replies
  • 38 likes
  • 30380 Views
  • 29 replies
  • 38 likes

Eq keeps turning off randomly

I have an iPhone 7 and I like to customise my eq. I have noticed that the eq keeps turning off randomly and the music playback quality. I only stream my music through WiFi and mobile data and don’t download anything. Is there any way to fix this KNon...

  • Casual Listener
  • I have an iPhone 7 and I like to customise my eq. I have noticed that the eq keeps turning off randomly and the music playback quality. I only stream my music through WiFi and mobile data and don’t d...
  • 610 Views
  • 0 replies
  • 0 likes
  • 610 Views
  • 0 replies
  • 0 likes

Apple Car Play Playlists sorting in Spotify- SOLVED

Hi guys, I found a workaround regarding the proper sorting of Spotify playlists in Apple Car Play, where there are no options to sort (by name or by date).Apparently it always defaults to Custom sorting, which can ONLY be changed in the Spotify app i...

  • Casual Listener
  • Hi guys,   I found a workaround regarding the proper sorting of Spotify playlists in Apple Car Play, where there are no options to sort (by name or by date). Apparently it always defaults to ...
  • alchn
  • Regular
  • 4149 Views
  • 1 replies
  • 4 likes
  • Apple Car Play
    Playlists
    sorting
    Spotify
  • 4149 Views
  • 1 replies
  • 4 likes

The Queue

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAm not sure. What the queue is for or how it is populated? Is it made of all songs I have pla...

  • Visitor
  •       Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Qu...
  • Loxer
  • Community Legend
  • 456 Views
  • 1 replies
  • 0 likes
  • 456 Views
  • 1 replies
  • 0 likes

Local files not syncing or even showing up

PlanPremiumCountrySwedenDeviceiPhone 6 and iPhone XSOperating SystemWindows 10 My Question or IssueI have had local files in my playlists before, and there has been no problems with downloading them to my device. Now, all of a sudden, they don't show...

  • Casual Listener
  • Plan Premium Country Sweden Device iPhone 6 and iPhone XS Operating System Windows 10   My Question or Issue I have had local files in my playlists before, and there has been no proble...
  • Shuidong
  • Roadie
  • 642 Views
  • 3 replies
  • 0 likes
  • 642 Views
  • 3 replies
  • 0 likes

Won't Stay in Playlist

Hello All, New Spotify user here and I've searched for an answer to this problem but can't find it. When I play a playlist, one song plays from the playlist then it plays songs outside the playlist, specifically modern pop songs. I'll try to explain ...

  • Regular
  • Hello All,    New Spotify user here and I've searched for an answer to this problem but can't find it.    When I play a playlist, one song plays from the playlist then it play...
  • Loxer
  • Community Legend
  • 2552 Views
  • 1 replies
  • 0 likes
  • 2552 Views
  • 1 replies
  • 0 likes

Reproducción aleatoria fija

Aunque no quiera que esté en aleatoria la musica no sigue el orden que tiene en los álbumes o en las playlists.

  • Newbie
  • Aunque no quiera que esté en aleatoria la musica no sigue el orden que tiene en los álbumes o en las playlists.
  • 3180045
  • Visitor
  • 533 Views
  • 2 replies
  • 1 likes
  • 533 Views
  • 2 replies
  • 1 likes