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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 35575 Views
  • 15 replies
  • 36 likes
  • 35575 Views
  • 15 replies
  • 36 likes

Solved!!Superuser Contribution Can't get premium

So I created a free account on iPhone.Upgraded to premium.Premium works on the laptop but not on iPhone.So I uninstalled app on the iPhoneReinstalledNo joyI can go to the main Spotify webpage on iPhone and it asks if I want to listen via the app.I sa...

  • Casual Listener
  • So I created a free account on iPhone. Upgraded to premium. Premium works on the laptop but not on iPhone. So I uninstalled app on the iPhone Reinstalled No joy I can go to the main Spotify web...
  • Daisy
  • Spotify Legend
  • 848 Views
  • 3 replies
  • 0 likes
  • 848 Views
  • 3 replies
  • 0 likes

Superuser Contribution Follow Artists not working

I have a Premium account which i mostly access through my ipad.I currently follow over 1000 artists but every time I click follow on a new artist it initially changes to ‘following’, however when I log out and go back in and look through my artist li...

  • Casual Listener
  • I have a Premium account which i mostly access through my ipad. I currently follow over 1000 artists but every time I click follow on a new artist it initially changes to ‘following’, however when I...
  • user-removed
  • Not applicable
  • 6406 Views
  • 7 replies
  • 6 likes
  • 6406 Views
  • 7 replies
  • 6 likes

Personal playlist

PlanPremium Device(iPhone My Question or IssueSpotify won’t play my playlist. I will click the first song and it will play but then every song after that will be random. What is the point of creating a playlist? I disabled the autoplay thing too like...

  • Newbie
  •   Plan Premium   Device (iPhone 😎     My Question or Issue Spotify won’t play my playlist. I will click the first song and it will play but then every song after that wi...
  • 263 Views
  • 0 replies
  • 0 likes
  • 263 Views
  • 0 replies
  • 0 likes

Spotify dont play the music i have downloaded.

Hello Spotify community.I've downloaded many songs and I always listening to them in offline mode. For a week only certain songs available and 90% of the songs are not anymore, I have already made myself logged out and again logged in still not worki...

  • Newbie
  • Hello Spotify community. I've downloaded many songs and I always listening to them in offline mode. For a week only certain songs available  and 90% of the songs are not anymore, I have already...
  • Billy-J
  • Spotify Star
  • 444 Views
  • 1 replies
  • 0 likes
  • 444 Views
  • 1 replies
  • 0 likes

Spotify crashes on opening

PremiumiPhone 6s PlusI have the latest version of the app.The app shows the normal opening screen (only the logo), but crashes shortly after. I have restarted my phone twice and offloaded and reloaded the app.I can use spotify on my other devices.

  • Newbie
  • Premium iPhone 6s Plus I have the latest version of the app. The app shows the normal opening screen (only the logo), but crashes shortly after. I have restarted my phone twice and offloaded and r...
  • Billy-J
  • Spotify Star
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Older versions of Spotify

PlanPremiumCountryUkDevice(iPod touchOperating System5.1.1 My Question or IssueI recently had to reset my iPod touch and so delete Spotify from the device. I now find I cannot reinstall it as it is not supported by devices running earlier than versio...

  • Newbie
  • Plan Premium Country Uk Device (iPod touch Operating System 5.1.1   My Question or Issue I recently had to reset my iPod touch and so delete Spotify from the device. I now find I canno...
  • Billy-J
  • Spotify Star
  • 544 Views
  • 1 replies
  • 0 likes
  • 544 Views
  • 1 replies
  • 0 likes

Solved!! Playing song not on playlist

PlanPremiumCountryUSDeviceiPhoneOperating SystemiOS 12 My Question or IssueI have Spotify premium and all of the sudden it no longer plays my playlists. I’ll put it on just like I used to with free Spotify and it starts playing songs not on my playli...

  • Newbie
  •   Plan Premium Country US Device iPhone Operating System iOS 12   My Question or Issue I have Spotify premium and all of the sudden it no longer plays my playlists. I’ll put it o...
  • Bethany_Dawn
  • Community Legend
  • 15025 Views
  • 1 replies
  • 2 likes
  • 15025 Views
  • 1 replies
  • 2 likes

Superuser Contribution [Mobile] Search is case-sensitive for downloaded Cyrillic titles

DeviceiPhone XROperating SystemiOS 12.1.4 Searching songs with Cyrillic letters (e.g. Russian) does not discard their case. In other words, it is case-sensitive. For example, my playlist has a song titled "Ты или Я". When I search for lowercase "ты",...

  • Music Fan
  • Device iPhone XR Operating System iOS 12.1.4   Searching songs with Cyrillic letters (e.g. Russian) does not discard their case. In other words, it is case-sensitive. For example, my playli...
  • commnderjameson
  • Newbie
  • 1081 Views
  • 11 replies
  • 1 likes
  • 1081 Views
  • 11 replies
  • 1 likes

Persistent random results - WHY ?

Spotify dudes why are you doing this ?let me show how low you dropped ...This is my "non erasable" ...still play list ...attempt 1:http://42i.eu/abeb0718.pngNice ..right ...Press "randomize" ...we get list:http://42i.eu/d7c158ba.pngPress again "rando...

  • Regular
  • Spotify dudes why are you doing this ? let me show how low you dropped ... This is my "non erasable" ...still play list ... attempt 1: http://42i.eu/abeb0718.png Nice ..right ... Press "rando...
  • ostapski
  • Regular
  • 358 Views
  • 3 replies
  • 0 likes
  • 358 Views
  • 3 replies
  • 0 likes

iOS / library / albums: Plays unliked songs?

PlanPremiumCountryUSADeviceiPhone 8Operating SystemiOS 12.2 My Question or IssueI "like" an entire album (which I gather adds it to my Library), then I "unlike" certain songs on that album which I do not want to be played back in the future. However ...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 8 Operating System iOS 12.2   My Question or Issue I "like" an entire album (which I gather adds it to my Library), then I "unlike" certain songs...
  • 367 Views
  • 0 replies
  • 2 likes
  • 367 Views
  • 0 replies
  • 2 likes

Superuser Contribution songs are glitching i’ve tried reinstalling, lower quality, and clearing cache nothing helped

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • rachel55
  • Casual Listener
  • 1300 Views
  • 4 replies
  • 0 likes
  • 1300 Views
  • 4 replies
  • 0 likes

Bug dans l'application ios

Bonjour, Je viens de découvrir un bug sur l'application qui n'était pas la avant. j'ai plusieurs device amazon alexa et mon iphone qui sont connectés. lorsque je vais dans préférence => appareil : il y a écrit "Afficher les appareils locaux uniquemen...

  • Newbie
  • Bonjour, Je viens de découvrir un bug sur l'application qui n'était pas la avant. j'ai plusieurs device amazon alexa et mon iphone qui sont connectés. lorsque je vais dans préférence => appareil :...
  • 610 Views
  • 0 replies
  • 0 likes
  • 610 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't access Playback (to get to Autoplay) on iPhone SE

PlanPremium (Family)CountryCanadaDeviceIphone SEOperating System My Question or IssueI want to access the Autoplay under Playback to turn it off/on.On my Iphone SE, when I go to Settings, the dropdown menu from Account down to About works fine, but t...

  • Casual Listener
  •   Plan Premium (Family) Country Canada Device Iphone SE Operating System     My Question or Issue I want to access the Autoplay under Playback to turn it off/on. On my Ipho...
  • haoleguy
  • Casual Listener
  • 3265 Views
  • 2 replies
  • 0 likes
  • 3265 Views
  • 2 replies
  • 0 likes

Solved!! Can’t download App

I have changed my phone and cannot download Spotify (my phone is able to download other apps) After pressing the Get button, it has been swirling around with no option for me to download or cancel the download. Any help would be appariciated, Thanks

  • Casual Listener
  • I have changed my phone and cannot download Spotify (my phone is able to download other apps) After pressing the Get button, it has been swirling around with no option for me to download or cancel th...
  • Billy-J
  • Spotify Star
  • 571 Views
  • 3 replies
  • 0 likes
  • 571 Views
  • 3 replies
  • 0 likes

Downloaded music dont work!

PlanPremiumCountryGermany DeviceIPhone 5sOperating SystemiOS10 My Question or IssueDon't play my downloaded music anymore. The podcasts are still working. I noticed that after the data volume of my mobile phone contract expired the day before yesterd...

  • Casual Listener
  • Plan Premium Country Germany   Device IPhone 5s Operating System iOS10   My Question or Issue Don't play my downloaded music anymore. The podcasts are still working. I noticed th...
  • Billy-J
  • Spotify Star
  • 634 Views
  • 3 replies
  • 0 likes
  • 634 Views
  • 3 replies
  • 0 likes

Canvases

PlanPremiumCountrySaudi Arabia DeviceiPhone XS Operating SystemiOS 12.3.1 My Question or IssueAre canvases available in Saudi Arabia? I've turned them on in the settings but they never show.

  • Newbie
  •   Plan Premium Country Saudi Arabia  Device iPhone XS  Operating System iOS 12.3.1   My Question or Issue Are canvases available in Saudi Arabia? I've turned them on in...
  • slavan
  • Music Fan
  • 1407 Views
  • 1 replies
  • 0 likes
  • 1407 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify doesn't connect to SONOS speakers when on shuffle

PlanPremiumDeviceiPhone XOperating SystemiOS 12.3 I have two Play 1 Sonos speakers (in a stereo pair) and I can't connect to them via Spotify. They show up in the devices list and when i tap on them it just tries to connect for 10 seconds and then st...

  • Casual Listener
  • Plan Premium Device iPhone X Operating System iOS 12.3   I have two Play 1 Sonos speakers (in a stereo pair) and I can't connect to them via Spotify. They show up in the devices list and ...
  • Oneluke
  • Casual Listener
  • 11920 Views
  • 3 replies
  • 4 likes
  • speaker
  • 11920 Views
  • 3 replies
  • 4 likes

Superuser Contribution Why do I get a new UI on iOS when I go premium?

Why do I get a new UI on iOS when I go premium? When I have the free version of Spotify I have a much better look in the iOS app. But when I get premium, it takes the look away and is replaced with a much worse appearance. Does anyone know why? Attac...

14A39B6F-6C87-4FF1-8C4C-E5AD87BFD60A.png 1F101C86-CCAA-456D-BCB0-895ED52C4AC4.png
  • Newbie
  • Why do I get a new UI on iOS when I go premium? When I have the free version of Spotify I have a much better look in the iOS app. But when I get premium, it takes the look away and is replaced with a...
  • Peter
  • Spotify Legend
  • 884 Views
  • 1 replies
  • 0 likes
  • 884 Views
  • 1 replies
  • 0 likes

Superuser Contribution Daily Mix

Plan PremiumCountry USA Device: (iPhone xs max)Operating System: (iOS 10) My Question or Issue: I love the Daily Mix Option, but lately, after a certain number of songs my playlist will just stop, I can't pull up to refresh and get more songs, it jus...

  • Regular
  • Plan Premium Country USA   Device:  (iPhone xs max) Operating System: (iOS 10)   My Question or Issue:   I love the Daily Mix Option, but lately, after a ce...
  • Peter
  • Spotify Legend
  • 3059 Views
  • 10 replies
  • 0 likes
  • 3059 Views
  • 10 replies
  • 0 likes

Superuser Contribution Recommended Songs

PlanPremiumCountryTurkeyDeviceiPhone XOperating SystemiOS 12.3 My Question or Issue I have a playlist which contains Turkish and English songs. But the recommended songs section is always suggest Turkish songs. (refresh does not work, it keeps recomm...

  • Casual Listener
  • Plan Premium Country Turkey Device iPhone X Operating System iOS 12.3   My Question or Issue   I have a playlist which contains Turkish and English songs. But the recommende...
  • Peter
  • Spotify Legend
  • 870 Views
  • 1 replies
  • 0 likes
  • 870 Views
  • 1 replies
  • 0 likes