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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • frankiaro
  • Newbie
  • 384427 Views
  • 876 replies
  • 325 likes
  • 384427 Views
  • 876 replies
  • 325 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 74580 Views
  • 124 replies
  • 32 likes
  • 74580 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 16148 Views
  • 8 replies
  • 0 likes
  • 16148 Views
  • 8 replies
  • 0 likes

Suggestion algorithms should take into account song language

PlanPremiumCountryFranceDeviceIphone 6sOperating SystemiOS12 My Question or IssueA chunk of song suggestions I get is in French or from French artists, which I generally hate. If I live in France, it doesn't mean I am going to like the songs from Fre...

  • Newbie
  • Plan Premium Country France Device Iphone 6s Operating System iOS12  My Question or Issue A chunk of song suggestions I get is in French or from French artists, which I generally hate. ...
  • Loxer
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Solved!! Changing order of songs doesn’t work

when I try to change the order of songs the one I chose to play next to play will work but then I goes right back to playing what it would have played before even if I moved something infront of it. It also says at the top that it’s playing them same...

  • Newbie
  • when I try to change the order of songs the one I chose to play next to play will work but then I goes right back to playing what it would have played before even if I moved something infront of it. ...
  • Loxer
  • Spotify Star
  • 767 Views
  • 1 replies
  • 0 likes
  • iOS
    order bug
    Queue bug
  • 767 Views
  • 1 replies
  • 0 likes

I cannot login to Spotify on my iPhone using Facebook

I cannot login to Spotify on my iPhone using Facebook knowing that I have my facebooks login info.PlanPremium plan just endedCountry USADeviceiPhone 10Operating SystemiOS 12

  • Newbie
  • I cannot login to Spotify on my iPhone using Facebook knowing that I have my facebooks login info. Plan Premium plan just ended Country  USA Device iPhone 10 Operating System iOS 12 &nb...
  • Loxer
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Driving mode warning

PlanPremiumCountrysweden DeviceiPhone 8/Apple CarPlay Operating System(iOS My Question or Issue Every time I start Spotify through CarPlay the warning comes “don’t drive while using Spotify” pops up. I get it why, but please let me answer the questio...

  • Newbie
  •   Plan Premium Country sweden   Device iPhone 8/Apple CarPlay  Operating System (iOS   My Question or Issue  Every time I start Spotify through CarPlay the warnin...
  • Loxer
  • Spotify Star
  • 445 Views
  • 1 replies
  • 0 likes
  • Carplay
  • 445 Views
  • 1 replies
  • 0 likes

Home page glitch and playlist acting up

PlanFree DeviceIphone 8 Operating SystemiOS 12 My Question or Issue A few days ago my home page went from having a made for you section to just a blank screen with albums at the top. It’s really hard to find daily mixes now and I used to have access ...

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  • Newbie
  •   Plan Free   Device Iphone 8   Operating System iOS 12   My Question or Issue  A few days ago my home page went from having a made for you section to just a blank...
  • Loxer
  • Spotify Star
  • 831 Views
  • 1 replies
  • 0 likes
  • 831 Views
  • 1 replies
  • 0 likes

Song Queue Resets

When I try to reorder my song queue, only one song change is logged at time. In other words, if I move 3 songs in the order of the queue and then go back to my Spotify home page, the revised queue will only reflect the new order for the 1st song that...

  • Newbie
  •   When I try to reorder my song queue, only one song change is logged at time. In other words, if I move 3 songs in the order of the queue and then go back to my Spotify home page, the revised ...
  • Loxer
  • Spotify Star
  • 247 Views
  • 3 replies
  • 0 likes
  • 247 Views
  • 3 replies
  • 0 likes

Spotify very slow/not working

I have spotify premium, in the US, Iphone SE, IOS 12.My spotify will often freeze and not allow me to interact with it. This means that even if I exit out of the app and delete it in the list of running apps, it will still be laggy.A song will be pla...

  • Newbie
  • I have spotify premium, in the US, Iphone SE, IOS 12. My spotify will often freeze and not allow me to interact with it. This means that even if I exit out of the app and delete it in the list of ru...
  • Loxer
  • Spotify Star
  • 520 Views
  • 1 replies
  • 0 likes
  • 520 Views
  • 1 replies
  • 0 likes

Voice search in UK

PlanPremiumCountry UKDeviceiPhone XOperating SystemiOS 12 My Question or Issue Why is there no voice search capability in Spotify for non-US users? I see it has been trialled earlier this year in March and has been rolled out to premium subscribers i...

  • Newbie
  • Plan Premium Country  UK Device iPhone X Operating System iOS 12   My Question or Issue  Why is there no voice search capability in Spotify for non-US users? I see it has bee...
  • Loxer
  • Spotify Star
  • 653 Views
  • 1 replies
  • 4 likes
  • 653 Views
  • 1 replies
  • 4 likes

App unusually slow + Downloaded music

PlanPremium DeviceiPhone 8 My Question or Issue I have quite a bit of music download, ~125 songs, and I have noticed this as the source of my app being slow but only when online. I reinstalled the app and none of the slowness was there, however as so...

  • Visitor
  • Plan Premium   Device iPhone 8  My Question or Issue  I have quite a bit of music download, ~125 songs, and I have noticed this as the source of my app being slow but only when o...
  • Loxer
  • Spotify Star
  • 611 Views
  • 2 replies
  • 0 likes
  • downloads issues
    Freezing
    slow speed
  • 611 Views
  • 2 replies
  • 0 likes

Unable to start Spotify using CarPlay

Is anyone else experiencing an issue where if you try and start Spotify using CarPlay (ie. the car's audio system) that it won't start and asks you to "Log in to use Spotify"? (very tricky when you're driving!) Problem doesn't occur if Spotify is alr...

  • Casual Listener
  •   Is anyone else experiencing an issue where if you try and start Spotify using CarPlay (ie. the car's audio system) that it won't start and asks you to "Log in to use Spotify"? (very tricky wh...
  • bradleyn
  • Music Fan
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

I have Premium Spotify on my laptop and ipad but have lost it off my iphone. I have install a new ap

PlanPremiumCountry UKDevice(iPhone 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Premium Country  UK Device (iPhone 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • bradleyn
  • Music Fan
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

This song isn’t on Spotify?

Why isn’t “Like a Light” by Drake and Travis Scott on Spotify 

  • Casual Listener
  • Why isn’t “Like a Light” by Drake and Travis Scott on Spotify 
  • Jose_M
  • Spotify Star
  • 3375 Views
  • 1 replies
  • 2 likes
  • 3375 Views
  • 1 replies
  • 2 likes

Solved!! Where Discovery gone??

Yes PlanPremiumukDeviceIphone Operating Systemios12 My Question or Issue Where has the discover section gone in the latest iOS mobile update? It was the best thing about Spotify. Have they really just removed it??

  • Casual Listener
  • Yes Plan Premium uk Device Iphone  Operating System ios12   My Question or Issue  Where has the discover section gone in the latest iOS mobile update? It was the best thing a...
  • Pwruss
  • Casual Listener
  • 10714 Views
  • 9 replies
  • 5 likes
  • 10714 Views
  • 9 replies
  • 5 likes

Playlists Id never listen to starting on their own

PlanPremiumCountry USADeviceiPhone 6+Operating SystemiOS 10 My Question or Issue Spotify is playing playlists on its own. These playlists are not anything I have ever listened too. When I open the app on my iPhone it says it's playing off a chrome br...

  • Casual Listener
  • Plan Premium Country  USA Device iPhone 6+ Operating System iOS 10   My Question or Issue  Spotify is playing playlists on its own. These playlists are not anything I have ev...
  • lilymcauley
  • Music Fan
  • 469 Views
  • 2 replies
  • 0 likes
  • 469 Views
  • 2 replies
  • 0 likes

Cola de reproducción

PlanPremiumCountry SpainDeviceiPhone 8Operating SystemiOS 12.1 My Question or Issue La última canción de la cola de reproducción no se ve. Me pasa desde hace tiempo. Se reproduce correctamente, pero no puedes verla en la cola de reproducción.Gracias ...

  • Newbie
  • Plan Premium Country  Spain Device iPhone 8 Operating System iOS 12.1   My Question or Issue  La última canción de la cola de reproducción no se ve. Me pasa desde hace tiempo...
  • 683 Views
  • 0 replies
  • 0 likes
  • reproduccion
  • 683 Views
  • 0 replies
  • 0 likes

Solved!! SIMPLE QUESTION

CAN I GET FAMILY PREMIUM WITH HULU ???PlanPremiumCountry USA DeviceiPhone 8Operating System My Question or Issue CAN I GET FAMILY PREMIUM WITH HULU ???

  • Casual Listener
  • CAN I GET FAMILY PREMIUM WITH HULU ??? Plan Premium Country USA   Device iPhone 8 Operating System     My Question or Issue   CAN I GET FAMILY PREMIUM WITH HULU ???
  • Fatboyslim_tv
  • Casual Listener
  • 323 Views
  • 2 replies
  • 0 likes
  • 323 Views
  • 2 replies
  • 0 likes

Is there offline mode for Iphone XS Max?

PlanPremiumCountry USDevice(iPhone X S Max)Operating System(Latest iOS) My Question or IssueI am having a problem finding a way to put spotify in offline mode. My previous phone was a galaxy s8 plus and the option for offline mode was right at the to...

  • Casual Listener
  •   Plan Premium Country  US Device (iPhone X S Max) Operating System (Latest iOS)   My Question or Issue I am having a problem finding a way to put spotify in offline mode.&n...
  • Loxer
  • Spotify Star
  • 596 Views
  • 1 replies
  • 0 likes
  • Help with offline mode
  • 596 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playing problem

When i search a singer from search part and when i click any song from the songs part i can listen only selected song and then it stop playing i cant listen next ones. When i click next song button it backs same song not next one. i dont select the S...

  • Newbie
  • When i search a singer from search part and when i click any song from the songs part i can listen only selected song and then it stop playing i cant listen next ones. When i click next song button i...
  • meahtenoha
  • Spotify
  • 842 Views
  • 2 replies
  • 2 likes
  • Play problem
  • 842 Views
  • 2 replies
  • 2 likes

Solved!! Missing: Importing music option

I've looked and seen plenty of posts about this problem but haven't found any solutions posted. I have music on my computer and mobile devices that I want to import into Spotify. I absolutely do not find any option to do this, either on iOS or on the...

  • Music Fan
  • I've looked and seen plenty of posts about this problem but haven't found any solutions posted. I have music on my computer and mobile devices that I want to import into Spotify. I absolutely do not ...
  • LDMartin1959
  • Music Fan
  • 5160 Views
  • 2 replies
  • 0 likes
  • 5160 Views
  • 2 replies
  • 0 likes

undownloading a song

iOS/PremiumSo here's the thing I have an album which is downloaded and there are songs that I don't like in the album. If I delete them from my library they disappear from the album's song list but I'm not sure if they are still downloaded or not. Ba...

  • Newbie
  • iOS/Premium So here's the thing I have an album which is downloaded and there are songs that I don't like in the album. If I delete them from my library they disappear from the album's song list but...
  • 231 Views
  • 0 replies
  • 0 likes
  • 231 Views
  • 0 replies
  • 0 likes