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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 1020 Views
  • 2 replies
  • 6 likes
  • 1020 Views
  • 2 replies
  • 6 likes

New iPhone Feature: Spotify Lock Screen widget

Now you can open Spotify on your iPhone even faster with the new Lock Screen widget! After you add the new Spotify widget to your Lock Screen, tapping on it will quickly open the Spotify app. So whether you're busy on the go, in the car, or at home, ...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 16129 Views
  • 1 replies
  • 2 likes
  • 16129 Views
  • 1 replies
  • 2 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Camila73
  • Visitor
  • 88995 Views
  • 125 replies
  • 33 likes
  • 88995 Views
  • 125 replies
  • 33 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 20894 Views
  • 8 replies
  • 0 likes
  • 20894 Views
  • 8 replies
  • 0 likes

Spotify iOS keeps "forgetting" where I left off in playlists when returning to the app after awhile

PlanPremiumCountryUSADeviceiPhone 6S PlusOperating SystemiOS 12.0.1 My Question or Issue Ever since I've upgraded to iOS 12, I've noticed a very annoying bug. It used to be in iOS 11 or before that I'd be able to leave Spotify, use other apps or do o...

  • Newbie
  • Plan Premium Country USA Device iPhone 6S Plus Operating System iOS 12.0.1   My Question or Issue  Ever since I've upgraded to iOS 12, I've noticed a very annoying bug.  It u...
  • amgmamgma
  • Regular
  • 1522 Views
  • 3 replies
  • 5 likes
  • 1522 Views
  • 3 replies
  • 5 likes

Spotify for ios 6 has made me insane

PlanPremiumCountry USADeviceiPod touch (also MacBook Pro, iPhone 6SE)Operating SystemiOS 6 (also OS X El Capitan, iOS 12) My Question or Issue When I first got Spotify, I used it with both my iPod touch and my MacBook Pro. I was making playlists on t...

  • Music Fan
  • Plan Premium Country  USA Device iPod touch  (also MacBook Pro, iPhone 6SE) Operating System iOS 6 (also OS X El Capitan, iOS 12)   My Question or Issue   When I f...
  • mudbucker
  • Music Fan
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Solved!! Make possible to delete a song from all playlist at once

My Question or Issue:Hello everyone, please make possible to choose to delete a song from all playlists. It is very annoying and time-consuming to delete a song from every playlist you added it to. iTunes differentiated between "delete from playlist"...

  • Casual Listener
  • My Question or Issue: Hello everyone, please make possible to choose to delete a song from all playlists. It is very annoying and time-consuming to delete a song from every playlist you added i...
  • Loxer
  • Spotify Star
  • 454 Views
  • 1 replies
  • 0 likes
  • Playlist Idea
  • 454 Views
  • 1 replies
  • 0 likes

Switches to "New Rap 2019" playlist mid-song

DeviceiPhone 8Operating SystemiOS 12 My Question or Issue My Spotify app keeps switching a "New Rap 2019" playlist mid-song every time I try to listen to anything. I've checked/cleared my queue, but this still occurs. How can I stop this from happeni...

  • Newbie
  • Device iPhone 8 Operating System iOS 12   My Question or Issue  My Spotify app keeps switching a "New Rap 2019" playlist mid-song every time I try to listen to anything. I've checked/...
  • Loxer
  • Spotify Star
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Spotify on Ipod Touch 2nd Gen

I used to have access to all my playlists and have them offline, now its imposible. Looks like spotify is not support old ipod touch! i there a way to have offline playlist in my ipod?PlanPremium DeviceIpod Touch 2nd GenOperating SystemiOS 4 My Quest...

  • Newbie
  • I used to have access to all my playlists and have them offline, now its imposible. Looks like spotify is not support old ipod touch! i there a way to have offline playlist in my ipod? Plan Premium...
  • Billy-J
  • Spotify Star
  • 2395 Views
  • 1 replies
  • 1 likes
  • Help
  • 2395 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution I can't log onto my spotify iPhone app

I'm having trouble logging onto my Spotify account through my iphone app. I keep getting a message that my user name or password is wrong. I have changed my password twice. Anyway to get the issue resolved?

  • Casual Listener
  • I'm having trouble logging onto my Spotify account through my iphone app. I keep getting a message that my user name or password is wrong. I have changed my password twice. Anyway to get the issue re...
  • meahtenoha
  • Spotify
  • 404029 Views
  • 206 replies
  • 43 likes
  • 404029 Views
  • 206 replies
  • 43 likes

Superuser Contribution How do i get random music to start playing and changing my music this is annoying me

why does my music randomly start changing to random music i do not listen to fix this s*** now

  • Casual Listener
  • why does my music randomly start changing to random music i do not listen to fix this s*** now  
  • Peter
  • Spotify Legend
  • 1074 Views
  • 5 replies
  • 0 likes
  • 1074 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Can't reinstall Spotify Premium after uninstalling

We've been using Spotify Premium on my wife's old iPad 3 and it has been working fine. However, the device was running out if storage space and I saw that Spotify was using over 2 gigs of space. And apparently the only way to clear the cache is to un...

  • Casual Listener
  •   We've been using Spotify Premium on my wife's old iPad 3 and it has been working fine. However, the device was running out if storage space and I saw that Spotify was using over 2 gigs of spa...
  • Daisy
  • Spotify Legend
  • 2419 Views
  • 4 replies
  • 0 likes
  • 2419 Views
  • 4 replies
  • 0 likes

Recent app changes

I am not sure if this a bug or by design, but I have noticed that radio stations have moved or changed? the artist stations I have been following and personalizing have been converted into short playlists, and when I go back to the artist page to sta...

  • Newbie
  • I am not sure if this a bug or by design, but I have noticed that radio stations have moved or changed?   the artist stations I have been following and personalizing have been converted into s...
  • scottman74
  • Casual Listener
  • 996 Views
  • 5 replies
  • 3 likes
  • 996 Views
  • 5 replies
  • 3 likes

Go To Radio Takes you to playlist and not radio

Device(iPhone Xs)Operating System(iOS 12.1.2) I used to be able to go to an artist that I like and click "Got To Radio" and it would take me to a radio station based off that artist or song. Now it takes me to a playlist. I am very dissappointed if t...

  • Regular
  •     Device (iPhone Xs) Operating System (iOS 12.1.2)   I used to be able to go to an artist that I like and click "Got To Radio" and it would take me to a radio station bas...
  • ReverendRad
  • Regular
  • 873 Views
  • 2 replies
  • 1 likes
  • 873 Views
  • 2 replies
  • 1 likes

Solved!! No space for download

Hi, I’m using an iPhone 7. I’ve been using Premium for several years now, but since several weeks I cannot download any playlists anymore. I keep receiving an error message which says “All filled up.Epic collection, friend. There’s no more room in Yo...

  • Casual Listener
  •   Hi,  I’m using an iPhone 7. I’ve been using Premium for several years now, but since several weeks I cannot download any playlists anymore. I keep receiving an error message which says ...
  • katiek_
  • Composer
  • 4776 Views
  • 6 replies
  • 0 likes
  • disk space
    iphone
    storage
  • 4776 Views
  • 6 replies
  • 0 likes

Whole music library un-downloaded

Plan:PremiumCountry CanadaDeviceIphone 8Operating SystemIOS 12.1.2My Question or Issue My entire library of downloaded music got un-downloaded for some reason, had to wait for 700 songs to be downloaded

  • Casual Listener
  • Plan: Premium Country  Canada Device Iphone 8 Operating System IOS 12.1.2 My Question or Issue  My entire library of downloaded music got un-downloaded for some reason, had to...
  • Brunelicia
  • Community Legend
  • 451 Views
  • 1 replies
  • 0 likes
  • 451 Views
  • 1 replies
  • 0 likes

[All Platforms] Blocked songs

PlanPremiumCountryUSA DeviceiPhone 7Operating SystemApple IOS My Question or IssueI hit the little red circle on the daily mix on a track I very much enjoyed . Now when I try to play it it is unplayable. Any way to reverse this? i know the track name...

  • Newbie
  •   Plan Premium Country USA  Device iPhone 7 Operating System Apple IOS   My Question or Issue I hit the little red circle on the daily mix on a track I very much enjoyed . N...
  • 362 Views
  • 0 replies
  • 2 likes
  • 362 Views
  • 0 replies
  • 2 likes

Desactivar Controles de reproduccion en pantalla bloqueada iOS

-Plan: Premium -Pais: Colombia -Dispositivo: (iPhone 6s)-Sistema operativo: (iOS 12.1.2,) -Mi pregunta o problema -Hola, como Desactivo los controles de reproducción de la música, para que no me aparezacan en mi pantalla de bloqueo. no quiero que nad...

  • Casual Listener
  • -Plan:  Premium  -Pais: Colombia   -Dispositivo:  (iPhone 6s) -Sistema operativo:  (iOS 12.1.2,)     -Mi pregunta o problema     -Hola, como Desact...
  • 2986 Views
  • 0 replies
  • 0 likes
  • iOS 12
    iphone
    reproduccion
  • 2986 Views
  • 0 replies
  • 0 likes

Scrobbling local files/playlists issue

PlanPremiumCountryUSA Device(iPhone 8, Macbook Pro)Operating System(iOS 12.1.3, Mojave 10.14.2) My Question or IssueFor the past week or so when I create a playlist using local files, it will not scrobble, and I've never had this issue before. I'm a ...

  • Newbie
  • Plan Premium Country USA   Device (iPhone 8,  Macbook Pro) Operating System (iOS 12.1.3, Mojave 10.14.2)   My Question or Issue For the past week or so when I create a playl...
  • 333 Views
  • 0 replies
  • 0 likes
  • 333 Views
  • 0 replies
  • 0 likes

App language

PlanPremiumCountryNorway DeviceiPhone 8Operating SystemiOS 12.1.2 My Question or Issue I travel quite often from Norway to Spain (live in Norway). For some odd reason the spotify app have decided that it will use Spanish as language all the time. Bac...

  • Casual Listener
  • Plan Premium Country Norway  Device iPhone 8 Operating System iOS 12.1.2   My Question or Issue  I travel quite often from Norway to Spain (live in Norway). For some odd reas...
  • Loxer
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Explicit Content Stuck

Everytime i open Spotify I have to confirm that I want to hear explicit content. It’ll be ok for 2/3 songs then it’ll grey out all explicit songs again automatically.

  • Casual Listener
  • Everytime i open Spotify I have to confirm that I want to hear explicit content. It’ll be ok for 2/3 songs then it’ll grey out all explicit songs again automatically.  
  • Charliesolo52
  • Casual Listener
  • 306 Views
  • 2 replies
  • 0 likes
  • 306 Views
  • 2 replies
  • 0 likes

Lock screen: always open

PlanPremiumCountry USADeviceiPhone 7plusOperating SystemiOS 12.1.2 My Question or IssueIs there a way to keep the lock screen controls always open on the lock screen? If I pause a song, then unlock my phone to check something, the lock my phone, the ...

  • Casual Listener
  • Plan Premium Country  USA Device iPhone 7plus Operating System iOS 12.1.2   My Question or Issue Is there a way to keep the lock screen controls always open on the lock screen?&nb...
  • CyMule82
  • Casual Listener
  • 3731 Views
  • 2 replies
  • 0 likes
  • 3731 Views
  • 2 replies
  • 0 likes

Where did artist playlists go?

PlanPremiumCountry United StatesDevice(iPhone XS)Operating System(iOS 12.1.2) My Question or Issue Ever since the new spotify update, I don't see artist featured playlists on their profile page. Has this feature been removed from the mobile iOS app? ...

  • Music Fan
  • Plan Premium Country  United States Device (iPhone XS) Operating System (iOS 12.1.2)   My Question or Issue   Ever since the new spotify update, I don't see artist featured ...
  • Loxer
  • Spotify Star
  • 915 Views
  • 3 replies
  • 2 likes
  • 915 Views
  • 3 replies
  • 2 likes

Trying to link Premium account to Echo Dot. Says browser does not allow pop ups but they have been e

PlanFree/PremiumCountry Device iphone7Operating System iOS 12.1 spotify will not link to Echo Dot saying browser won’t allow pop ups but they have been enabled and message keeps coming back.

  • Newbie
  • Plan Free/Premium Country   Device iphone7 Operating System iOS 12.1     spotify will not link to Echo Dot saying browser won’t allow pop ups but they have been enabled and mes...
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes