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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

35878 Views

40 replies

10 likes

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  • 40 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

101113 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1248 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

298094 Views

61 replies

16 likes

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  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125412 Views

19 replies

38 likes

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New User Interface needs to GO!!!!!! Bring back the previous one, NOW!

What have you done. Who approved these changes. You guys must be experimenting with us. Who would make charge changes you made and even think anyone agree to that? Unreal that I have to deal with **bleep** like this in life. I pay you play. No advert...

Newbie

What have you done. Who approved these changes. You guys must be experimenting with us. Who would make charge changes you made and even think anyone agree to that?  Unreal that I have to deal wi...

423 Views

0 replies

1 likes

  • 423 Views
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Screen won't auto-lock when spotify is playing music

I have an iPhone 8 and when I am playing music the screen won't auto lock, the lock screen remains on with the Spotify music bar on it. If i don't remember to manually turn my locked screen off then it remains on while i listen to music and my batter...

Newbie

I have an iPhone 8 and when I am playing music the screen won't auto lock, the lock screen remains on with the Spotify music bar on it. If i don't remember to manually turn my locked screen...

Loxer

Community Legend

2158 Views

1 replies

5 likes

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  • 1 replies
  • 5 likes

Intento descargar una cancion activando el modo offine pero no se me descarga. alguna solucion?

Intento descargar una cancion activando el modo offline pero mada.. Alguma vez se descarga alguna y aparece la flecha de descarga en verde pero pasado un rato vuelve a no descargada..

Newbie

Intento descargar una cancion activando el modo offline pero mada.. Alguma vez se descarga alguna y aparece la flecha de descarga en verde pero pasado un rato vuelve a no descargada..

Jpgchief

Community Legend

847 Views

1 replies

0 likes

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  • 1 replies
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Solved!!Superuser Contribution Las canciones se detienen en mi celular

Hace tres días que tengo este problema. Elijo normalmente la canción que quiero escuchar y se detiene después de 10 o 30 segundos, creí que era el Wi-Fi y activé los datos pero persistía el problema. Apagué mi celular, lo prendí y nada, sigo con el m...

Newbie

Hace tres días que tengo este problema. Elijo normalmente la canción que quiero escuchar y se detiene después  de 10 o 30 segundos, creí que era el Wi-Fi y activé los datos pero persistía el pro...

Jpgchief

Community Legend

3702 Views

2 replies

0 likes

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local files wont play on iphone

Ive got spotify premium, and a few days ago I stopped being able to listen to my local files on my phone. i can still listen on my computer, and they still appear on my phone (with the download symbol next to them, and they arent greyed out) but as s...

Newbie

Ive got spotify premium, and a few days ago I stopped being able to listen to my local files on my phone. i can still listen on my computer, and they still appear on my phone (with the download symbo...

611 Views

0 replies

1 likes

  • 611 Views
  • 0 replies
  • 1 likes

Banned artists and songs still in Daily Mix

I repeatedly ban artists and songs in my Daily Mixes, but they never are removed. I’ve logged out and logged back in, and still not fixed. Any help would be appreciated. iPhone 8

Newbie

I repeatedly ban artists and songs in my Daily Mixes, but they never are removed. I’ve logged out and logged back in, and still not fixed. Any help would be appreciated.    iPhone 8

425 Views

0 replies

1 likes

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Move songs forward and backward

Hello Spotify Team, I am trying to move songs forward and backward like in the other music applications(Youtube, Music player, etc) in Spotify player but I am really confused about how to move forward and backward. Please reply as soon as possible. A...

Music Fan

Hello Spotify Team,                  I am trying to move songs forward and backward like in the other music applications(Youtube, Music player,...

574 Views

0 replies

1 likes

  • 574 Views
  • 0 replies
  • 1 likes

Connect to an unexpected phone

PlanPremiumCountryVietnamDeviceIphone7Operating System(iOS 12 My Question or IssueWhy has my Spotify been connected with my friend’s phone? How can I delete it from my device list?

Newbie

Plan Premium Country Vietnam Device Iphone7 Operating System (iOS 12   My Question or Issue Why has my Spotify been connected with my friend’s phone? How can I delete it from my device...

Nico

Community Legend

469 Views

1 replies

0 likes

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  • 1 replies
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Cannot play albums without shuffle

Hi there. I want to play albums without shuffle. According to This community answer, and other threads, the solution is to go into "now playing" and click on the little shuffle indicator in the bottom right. However, this is not working. When I click...

Casual Listener

Hi there. I want to play albums without shuffle. According to This community answer, and other threads, the solution is to go into "now playing" and click on the little shuffle indicator in the botto...

382 Views

0 replies

0 likes

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Only Saving One Song and Seeing All Songs From Album in the Album Library

PlanPremiumUnited States iPhone 7iOS 12.1.4 Recently, my Spotify Premium was updated to 8.4.97 and it is one of the worst upgrades that I have experienced in the app yet. I am typically very specific about the songs I save from an album to my library...

Newbie

  Plan Premium United States   iPhone 7 iOS 12.1.4   Recently, my Spotify Premium was updated to 8.4.97 and it is one of the worst upgrades that I have experienced in the app y...

austinperdomo30

Casual Listener

2060 Views

4 replies

21 likes

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  • 4 replies
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The Behind the Lyrics feature is gone, and Spotify Cares won’t help me anymore!

The Behind the Lyrics feature is gone on my Spotify account! I got help from the Spotify Cares twitter account at first, but they have yet to respond back to me in the DMs! Their customer service sucks! I NEED HELP!!!!!

Regular

The Behind the Lyrics feature is gone on my Spotify account! I got help from the Spotify Cares twitter account at first, but they have yet to respond back to me in the DMs! Their customer service suc...

ChrisB1983

Regular

2515 Views

2 replies

1 likes

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Quality drops severely while Discord is open

PlanPremiumCountryUSADeviceIphone 7Operating SystemiOS My Question or IssueI'm listening to music through wireless headphones.Whenever I open the Discord app, the quality drops as if the music is being played through a phone call. The issue is resolv...

Newbie

Plan Premium Country USA Device Iphone 7 Operating System iOS   My Question or Issue I'm listening to music through wireless headphones. Whenever I open the Discord app, the quality d...

1409 Views

0 replies

4 likes

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Why Spotify shows as Google on my lock screen?

PlanPremium and just updated the appCountryThailand Device(iPhone 6S+Operating SystemLatest My Question or IssueSince a few days ago, my spotify on the lock screen shows as Google and cannot click forward pr whatever. The lock screen already allowed ...

Newbie

Plan Premium and just updated the app Country Thailand   Device (iPhone 6S+ Operating System Latest   My Question or Issue Since a few days ago, my spotify on the lock screen sh...

447 Views

0 replies

0 likes

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Can Only Shuffle Play

PlanPremiumCountryUnited StatesDevice(iPhone 7 Plus)Operating System(iOS 12.2) My Question or IssueI was trying to play a playlist and then an album and it doesn’t have the “PLAY” button anymore, just the “SHUFFLE PLAY” button. Is this a new feature ...

Casual Listener

Plan Premium Country United States Device (iPhone 7 Plus) Operating System (iOS 12.2)   My Question or Issue I was trying to play a playlist and then an album and it doesn’t have the “...

ronrule

Casual Listener

757 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes

freeze while opening the app - iphone 6 with newest OS

PlanPremiumCountryHungary DeviceiPhone 6Operating Systemnewest iOS My Question or Issue Most of the time (90% +) the iOS app freezes for 1-2 minutes when i open it, i cant scroll cant do **bleep**. Really frustrating... You cant just "listen some mus...

Casual Listener

Plan Premium Country Hungary   Device iPhone 6 Operating System newest iOS   My Question or Issue   Most of the time (90% +) the iOS app freezes for 1-2 minutes when i open...

Nico

Community Legend

543 Views

3 replies

0 likes

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  • 3 replies
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Solved!! Spotify turns offline when disconnecting from wifi

Plan: PremiumCountry: GermanyDevice: iPhone 6, iPhone 7, iPhone 7Plus, iPhone XSOperating System: iOS 12.2 (issue exists for various years on iOS) My Question or IssueAs long as I can think of, I am unable to use Spotify without Wifi. If Wifi is unav...

Casual Listener

Plan: Premium Country: Germany Device: iPhone 6, iPhone 7, iPhone 7Plus, iPhone XS Operating System: iOS 12.2 (issue exists for various years on iOS)   My Question or Issue As lo...

loadme

Casual Listener

1044 Views

1 replies

0 likes

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Problems adding to my liked songs

PlanFreeDeviceiPhone 6sOperating SystemiOS 12My Question or IssueWhenever I try to add a whole album to my liked songs it doesn’t show up on my app but it does appear on my PS4 in “Recently Saved” along with all “Liked Songs”Basically, my “Recently S...

Newbie

Plan Free Device iPhone 6s Operating System iOS 12 My Question or Issue Whenever I try to add a whole album to my liked songs it doesn’t show up on my app but it does appear on my PS4 in “Rece...

556 Views

0 replies

0 likes

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Behind The Lyrics not showing for some songs

Hi! Although Behind the Lyrics continues to show for some songs in my playlist, it has suddenly completely vanished from other songs (I remember them being there and even the text of some of them.) I have force quit and reopened, installed and reinst...

Newbie

Hi!    Although Behind the Lyrics continues to show for some songs in my playlist, it has suddenly completely vanished from other songs (I remember them being there and even the text of s...

491 Views

0 replies

2 likes

  • 491 Views
  • 0 replies
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iphone link stuck on App Store page

Hi, I know this problem has existed for others but I can’t seem to figure it out. I have restarted my phone, updated my iPhone software, and reninstalled the Spotify app. when I click on a link that a friend has sent to a song/playlist, it takes me t...

Newbie

Hi, I know this problem has existed for others but I can’t seem to figure it out. I have restarted my phone, updated my iPhone software, and reninstalled the Spotify app.   when I click on a l...

Bittencourt

Spotify Star

1333 Views

1 replies

0 likes

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  • 1 replies
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Playlist by spotify cuts short songs

PlanPremiumCountrySingaporeDeviceiPhone 8 PlusOperating SystemiOS 12.1.4 My Question or IssueWhenever I play a playlist by Spotify, the songs are cut short. For example when playing “Motivation Mix” by spotify, the first song “All Falls Down” has onl...

Casual Listener

Plan Premium Country Singapore Device iPhone 8 Plus Operating System iOS 12.1.4   My Question or Issue Whenever I play a playlist by Spotify, the songs are cut short. For example when ...

carollo602

Newbie

2373 Views

2 replies

3 likes

  • 2373 Views
  • 2 replies
  • 3 likes