Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

237478 Views

27 replies

5 likes

  • 237478 Views
  • 27 replies
  • 5 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

118678 Views

116 replies

13 likes

Other
  • 118678 Views
  • 116 replies
  • 13 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

2694 Views

0 replies

0 likes

iOS
  • 2694 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

AvaTilley

Visitor

305473 Views

62 replies

16 likes

  • 305473 Views
  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

130812 Views

19 replies

38 likes

  • 130812 Views
  • 19 replies
  • 38 likes

Liked one song, but whole album added to library

PlanPremiumCountryGermany DeviceiPhone X / iPad ProOperating SystemiOS 12.2 My Question or IssueWhen I favorite/like/add one song to my library and then go to Library > Albums, the whole album is displayed there, even though I just liked one song of ...

Visitor

Plan Premium Country Germany   Device iPhone X / iPad Pro Operating System iOS 12.2   My Question or Issue When I favorite/like/add one song to my library and then go to Library ...

395 Views

0 replies

0 likes

bug
  • 395 Views
  • 0 replies
  • 0 likes

Update 8.5.0.833 won’t play via Airplay on iOS

Plan: PremiumCountry: USA Devices: iPhone and iPad ProOperating System: iOS 12.1.x Since updating to Spotify 8.5, the music stops playing over Airplay devices after a brief second of sound, but the “play” / progress indicator / song count continues t...

Casual Listener

Plan: Premium Country: USA   Devices: iPhone and  iPad Pro Operating System: iOS 12.1.x   Since updating to Spotify 8.5, the music stops playing over Airplay devic...

926 Views

0 replies

0 likes

  • 926 Views
  • 0 replies
  • 0 likes

Equalizer stop working

PlanPremiumMéxico DeviceiPhone XOperating SystemiOS 12.2 In the recent app update 8.5.0.833 the equalizer stop working when you close the app. It looks like it is on the way you left it, but it sounds like the Flat mode, to fix it you need to select ...

Newbie

Plan Premium México   Device iPhone X Operating System iOS 12.2   In the recent app update 8.5.0.833 the equalizer stop working when you close the app. It looks like it is on the w...

Loxer

Community Legend

822 Views

1 replies

0 likes

  • 822 Views
  • 1 replies
  • 0 likes

Random in 'Liked Songs' same every time.

PlanPremium CountryUSA DeviceiPad Pro (MU1U2LL/A)Operating SystemiOS 12.1.4 My Question or IssueEvery time I play my new 'Liked Songs' playlist on random I get the same songs in the same order. It's maddening. Please help. I have thousands of songs i...

Casual Listener

Plan Premium   Country USA   Device iPad Pro (MU1U2LL/A) Operating System iOS 12.1.4   My Question or Issue Every time I play my new 'Liked Songs' playlist on random I get ...

Loxer

Community Legend

1521 Views

1 replies

1 likes

  • 1521 Views
  • 1 replies
  • 1 likes

Solved!! Not receiving any notifications

PlanPremiumCountry DeviceiPhone 8Operating SystemiOS 12.2 My Question or IssueI activated all possible notifications in the respective tab, in particular the "New Music" and "Concert" ones as these are the ones I'm particularly interested in. However...

Newbie

Plan Premium Country   Device iPhone 8 Operating System iOS 12.2   My Question or Issue I activated all possible notifications in the respective tab, in particular the "New Music"...

Loxer

Community Legend

2667 Views

1 replies

1 likes

Notifications
pop up
push
  • 2667 Views
  • 1 replies
  • 1 likes

Solved!! Cannot change profile/display name?

My current Spotify display name is just a sequence of numbers. Is there any way I can change this?

Regular

My current Spotify display name is just a sequence of numbers. Is there any way I can change this?

AppleG

Composer

889 Views

1 replies

0 likes

  • 889 Views
  • 1 replies
  • 0 likes

Battery drain-iphone 7

Hello battery is going down very fast when I’m using Spotify. What can I do?

Visitor

Hello  battery is going down very fast when I’m using Spotify.  What can I do?

Billy-J

Spotify Star

1150 Views

1 replies

0 likes

  • 1150 Views
  • 1 replies
  • 0 likes

Personal music on iPhone not showing on Spotify

PremiumUSA DeviceiPhone XOperating SystemiOS 12.2 My Question or Issue I used to have a section in my playlists called "Music on this Device" (or similar). Basically it was a link to all of my iTunes playlists and content and I could play it on Spoti...

Newbie

  Premium USA   Device iPhone X Operating System iOS 12.2   My Question or Issue   I used to have a section in my playlists called "Music on this Device" (or similar). ...

497 Views

0 replies

0 likes

  • 497 Views
  • 0 replies
  • 0 likes

Unable to view Length / Run-Time of Albums

Ever since the most recent iOS update, I can no longer see the run time / length of albums. Is it hiding somewhere else? Would be nice to see how long an album is so I can know whether or not I have time to listen to it uninterrupted...

Regular

Ever since the most recent iOS update, I can no longer see the run time / length of albums. Is it hiding somewhere else?   Would be nice to see how long an album is so I can know whether or no...

Reubensangwich

Regular

2648 Views

1 replies

8 likes

  • 2648 Views
  • 1 replies
  • 8 likes

Queue is completely broken on multiple devices

My Spotify "next in queue" has experienced a glitch I have never experienced before. It is fixed on a single playlist and will not change. I can play any single song from anywhere on my library, but the next song will always be the next in the order ...

Newbie

My Spotify "next in queue" has experienced a glitch I have never experienced before. It is fixed on a single playlist and will not change. I can play any single song from anywhere on my library,...

yogaletty

Newbie

1114 Views

1 replies

0 likes

  • 1114 Views
  • 1 replies
  • 0 likes

Solved!! HELP: Freezing songs on Playstation

My music keeps freezing after approx. 3 secs on my PS4. I am able to play music on my laptop but if I try to play through PS4, it freezes. I have lowered my MTU, deleted and reinstalled, even logged out of each device... Nothing is working. Please he...

Casual Listener

My music keeps freezing after approx. 3 secs on my PS4. I am able to play music on my laptop but if I try to play through PS4, it freezes. I have lowered my MTU, deleted and reinstalled, even logged ...

rhiggins1704

Casual Listener

3950 Views

2 replies

1 likes

  • 3950 Views
  • 2 replies
  • 1 likes

Music Won't Stay Paused With Headphone's In

I recently downloaded the new version of Spotify on 4/12/19 to my windows desktop and the music will not stay paused as long as my headphones are plugged in. This is driving me insane, someone please help! I have uninstalled, re-downloaded a bunch, r...

Casual Listener

I recently downloaded the new version of Spotify on 4/12/19 to my windows desktop and the music will not stay paused as long as my headphones are plugged in. This is driving me insane, someone please...

648 Views

0 replies

1 likes

  • 648 Views
  • 0 replies
  • 1 likes

Personal Playlist will not play

I have Spotify premium and I love it. But as of yesterday, my Spotify will not play any of my playlists. I will press shuffle and it will play one song from that playlist or even my daily mixes, then the next song will be a song I don't know and is n...

Newbie

I have Spotify premium and I love it. But as of yesterday, my Spotify will not play any of my playlists. I will press shuffle and it will play one song from that playlist or even my daily mixes, then...

Bittencourt

Spotify Star

4125 Views

1 replies

1 likes

  • 4125 Views
  • 1 replies
  • 1 likes

Solved!! How can I make newly added songs be at the top of a custom mode playlists

Spoiler (Highlight to read)I want my newest songs be on the top of the playlist but I also want to customize the order of the songsany help?(Premium)I want my newest songs be on the top of the playlist but I also want to customize the order of the so...

Casual Listener

I want my newest songs be on the top of the playlist but I also want to customize the order of the songs any help? (Premium) Plan Free/Premium Country IL   Operating System (iOS 10, And...

Loxer

Community Legend

13781 Views

3 replies

0 likes

Places of Songs in List
  • 13781 Views
  • 3 replies
  • 0 likes

New terrible update 2019 removes personal playlist features from main interface

Dear Spotify,If I’ve made my own friggin playlist I don’t need or want favorite/not interested buttons in my interface!! I do want the shuffle and queue in the main interface. Also moving the options buttons to the top of the screen is annoying. Plea...

Newbie

Dear Spotify, If I’ve made my own friggin playlist I don’t need or want favorite/not interested buttons in my interface!!  I do want the shuffle and queue in the main interface.  Also movi...

ChrisA1999

Music Fan

31201 Views

36 replies

105 likes

  • 31201 Views
  • 36 replies
  • 105 likes

Having trouble listening to music while connected to internet

PlanPremiumCountryBrazilDeviceIphone XOperating SystemIOS 12.2Spotify Version8.5.0I cannot play songs whenever I am connected to the internet, I have huge delays when I click on a song (2s to just not playing at all), even if I the songs/albuns downl...

Newbie

  Plan Premium Country Brazil Device Iphone X Operating System IOS 12.2 Spotify Version 8.5.0 I cannot play songs whenever I am connected to the internet, I have huge delays when I cl...

597 Views

0 replies

0 likes

  • 597 Views
  • 0 replies
  • 0 likes

Moving song up the queue makes it scramble

PlanPremiumCountryCanadaDeviceiPhone 6s Operating SystemiOS 12, and has been happening since before thatMy Question or IssueWhen I move a song up my queue the screen shakes and the song actually moves down in the queue. It only happens when I hit the...

Newbie

Plan Premium Country Canada Device iPhone 6s  Operating System iOS 12, and has been happening since before that My Question or Issue When I move a song up my queue the screen shakes and...

514 Views

0 replies

0 likes

  • 514 Views
  • 0 replies
  • 0 likes

Add to library without "heart"

Plan - PremiumCountry - USADevice - VariousOperating System - Various On desktop version of Spotify, and older versions of the iOS app, one could hit the + button on a song to save it to their library. On iOS, this + button changed to a heart icon. S...

Roadie

Plan - Premium Country - USA Device - Various Operating System - Various   On desktop version of Spotify, and older versions of the iOS app, one could hit the + button on a song to save i...

674 Views

0 replies

2 likes

  • 674 Views
  • 0 replies
  • 2 likes

Music turns on by itself when I lock my iPhone

PlanPremiumCountryPolandDeviceiPhone XsOperating SystemiOS 12.2My Question or IssueWhen I'm listening to music on my iPhone but without headphones and I stop the music and lock my iPhone then the music automatically starts playing. It always happens ...

Casual Listener

Plan Premium Country Poland Device iPhone Xs Operating System iOS 12.2 My Question or Issue When I'm listening to music on my iPhone but without headphones and I stop the music and lock my i...

Loxer

Community Legend

3743 Views

3 replies

1 likes

  • 3743 Views
  • 3 replies
  • 1 likes

Not all 'Artists' or 'Albums' appearing on 'Music' screen.

PlanPremium CountryUSA DeviceiPad Pro Operating SystemiOS 12.2 My Question or IssueThe Artists and Albums sections from the new update don't contain all the artists and albums associated with my liked songs. I'm very sad about this. I loved to previo...

Casual Listener

Plan Premium   Country USA   Device iPad Pro   Operating System iOS 12.2   My Question or Issue The Artists and Albums sections from the new update don't contain all ...

465 Views

0 replies

0 likes

  • 465 Views
  • 0 replies
  • 0 likes