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Please see below the most popular frequently asked questions.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47642 Views
  • 15 replies
  • 36 likes
  • 47642 Views
  • 15 replies
  • 36 likes

Spotify control not working on Pioneer car stereo

DeviceOneplus 6 / PioneerOperating SystemAndroid 9 Pie My Question or IssueMy Mmh-2300nex is supposed to be able to control Spotify, and it used to on my phone, but suddenly it stopped working, reporting that a device is not connected, yet Bluetooth ...

  • Newbie
  • Device Oneplus 6 / Pioneer Operating System Android 9 Pie   My Question or Issue My Mmh-2300nex is supposed to be able to control Spotify, and it used to on my phone, but suddenly it stopp...
  • MongoNC
  • Casual Listener
  • 24520 Views
  • 1 replies
  • 6 likes
  • 24520 Views
  • 1 replies
  • 6 likes

Spotify crashes after calls in BMW

PlanPremiumCountry GermanyDeviceiPhone 6sOperating SystemiOS 12.1.2Spotify App Version8.4.89.675 My Question or Issue I have a BMW 2-Series and listen to my Spotify playlists from my phone by connecting it through the BMW connected services on the iD...

  • Newbie
  • Plan Premium Country  Germany Device iPhone 6s Operating System iOS 12.1.2 Spotify App Version 8.4.89.675   My Question or Issue  I have a BMW 2-Series and listen to my Spo...
  • etiennea56
  • Regular
  • 998 Views
  • 2 replies
  • 2 likes
  • 998 Views
  • 2 replies
  • 2 likes

The real streaming quality

PlanFree/PremiumCountry DeviceOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi.I have just found out that every thing on chrome cast audio is scaled down to 256kbits even though you use premium 320 kbits or Tidal's HIFI ...

  • Casual Listener
  • Plan Free/Premium Country   Device Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi. I have just found out that every thing on chrome cast a...
  • 284 Views
  • 0 replies
  • 0 likes
  • 284 Views
  • 0 replies
  • 0 likes

Solved!! My dad payed my yearly Spotify Premium subscription

PlanPremiumCountryCanada DeviceiPhone Xs Operating SystemiOS 12 My Question or Issue My dad payed my Spotify premium subscription for a whole year, but now I’m moving to another country. I recently moved to Canada and wanted to change the previous co...

  • Casual Listener
  • Plan Premium Country Canada  Device iPhone Xs  Operating System iOS 12   My Question or Issue  My dad payed my Spotify premium subscription for a whole year, but now I’m...
  • Maxim
  • Spotify Star
  • 976 Views
  • 3 replies
  • 0 likes
  • 976 Views
  • 3 replies
  • 0 likes

Solved!! How come you don't get the new User Interface when you beta test?

The title says it all. I am a premium member for Spotify just to inform you. I'm currently testing Spotify on TestFlight and don't seem to have one of the biggest features, the new user interface. Does anyone know how to get it?

  • Newbie
  • The title says it all. I am a premium member for Spotify just to inform you.   I'm currently testing Spotify on TestFlight and don't seem to have one of the biggest features, the new user inte...
  • Maxim
  • Spotify Star
  • 414 Views
  • 1 replies
  • 0 likes
  • 414 Views
  • 1 replies
  • 0 likes

canciones no estan disponible

No se requiere ninguna de la siguiente información. Sin embargo, cuanto más nos proporcione, más fácil será para nosotros intentarlo y ayudarlo.PlanGratis / PremiumGratis País Republica Dominicana Dispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro a...

  • Visitor
  • No se requiere ninguna de la siguiente información. Sin embargo, cuanto más nos proporcione, más fácil será para nosotros intentarlo y ayudarlo. Plan Gratis / Premium Gratis  País  Rep...
  • 321 Views
  • 0 replies
  • 0 likes
  • Canciones no disponibles
  • 321 Views
  • 0 replies
  • 0 likes

Touch trigger bug

PlanPremiumCountryUSADevice(iPhone XR)Operating System(iOS 12) My Question or Issue When I scroll through a long list of songs and the content is scrolling past the screen after I’ve flicked my finger, tapping my finger down to stop the scroll moment...

  • Visitor
  • Plan Premium Country USA Device (iPhone XR) Operating System (iOS 12)   My Question or Issue  When I scroll through a long list of songs and the content is scrolling past the scre...
  • 456 Views
  • 0 replies
  • 1 likes
  • iOS
    Scrolling bug
  • 456 Views
  • 0 replies
  • 1 likes

I want my old spotify

PlanPremiumCountry PolandDeviceiPhonie 7Operating SystemiOS 12 My Question or Issue Can i somehow bring back the old layout with browse and radio?

  • Newbie
  • Plan Premium Country  Poland Device iPhonie 7 Operating System iOS 12   My Question or Issue  Can i somehow bring back the old layout with browse and radio? 
  • Maxim
  • Spotify Star
  • 368 Views
  • 1 replies
  • 1 likes
  • 368 Views
  • 1 replies
  • 1 likes

[iOS][Connect]Spotify connect no sound from ios device

PlanPremiumCountry FranceDeviceipad / iphone SE / iphone XOperating SystemiOS 12 My Question or Issue From the beginnig of January 2019 we have an issue with spotify connect on all our iOS devices. We can select our Pioneer device and connect seem to...

  • Casual Listener
  • Plan Premium Country  France Device ipad / iphone SE / iphone X Operating System iOS 12   My Question or Issue   From the beginnig of January 2019 we have an issue with spot...
  • Thorgam
  • Casual Listener
  • 1015 Views
  • 3 replies
  • 1 likes
  • 1015 Views
  • 3 replies
  • 1 likes

Spotify restarts my phone

PlanPremiumCountry USADeviceiPhone 6SOperating SystemiOS 12 My Question or Issue Whenever I try to play ANY song, Spotify does a quick restart on my phone. I’ve tried uninstalling and reinstalling the app and it’s still broken. It was working last ni...

  • Newbie
  •   Plan Premium Country  USA Device iPhone 6S Operating System iOS 12   My Question or Issue  Whenever I try to play ANY song, Spotify does a quick restart on my phone. ...
  • 277 Views
  • 0 replies
  • 0 likes
  • 277 Views
  • 0 replies
  • 0 likes

Se cambian las canciones a la mitad

Hace unos días empezó el problema. Se está reproduciendo una canción y a la mitad o menos se cambia a la siguiente. Ya desinstale la aplicación, borre la lista de canciones y la volví agregar. Sigue el error. Tengo un iPhone 8 Plus iOS 12.1.2 Necesit...

  • Casual Listener
  • Hace unos días empezó el problema. Se está reproduciendo una canción y a la mitad o menos se cambia a la siguiente.   Ya desinstale la aplicación, borre la lista de canciones y la volví agrega...
  • 875 Views
  • 0 replies
  • 1 likes
  • 875 Views
  • 0 replies
  • 1 likes

No Like/Dislike (Thumbs Up/Thumbs Down)

PlanPremiumCountry USADeviceiPhone 7 PlusOperating SystemiOS 12.1.2 My Question or Issue There is no longer Like or Dislike Buttons on my App or my desktop app (both windows and Mac). This is a serious issue for me as the "Liked From Radio" playlist ...

  • Regular
  •   Plan Premium Country  USA Device iPhone 7 Plus Operating System iOS 12.1.2   My Question or Issue  There is no longer Like or Dislike Buttons on my App or my desktop ...
  • C-Rua
  • Newbie
  • 704 Views
  • 1 replies
  • 8 likes
  • 704 Views
  • 1 replies
  • 8 likes

Song Name of Japanese Music Display in Hiragana or Katakana

Please let the song name of Japanese music display in Hiragana or Katakana.DeviceiPhone, iPad, iPod Touch 6thOperating SystemiOS 12

  • Casual Listener
  • Please let the song name of Japanese music display in Hiragana or Katakana. Device iPhone, iPad, iPod Touch 6th Operating System iOS 12
  • 444 Views
  • 0 replies
  • 0 likes
  • 444 Views
  • 0 replies
  • 0 likes

Canciones incompletas

Desde hace unas semanas, al tocar una canción sólo se escuchan unos 30-40 segundos de la canción y se salta a la siguiente canción de la lista, esto me ocurre tanto en el mobil como en el PC. En el mobil ya desintale la aplicación y la reinstalé, per...

  • Newbie
  • Desde hace unas semanas, al tocar una canción sólo se escuchan unos 30-40 segundos de la canción y se salta a la siguiente canción de la lista, esto me ocurre tanto en el mobil como en el PC.  E...
  • 675 Views
  • 0 replies
  • 2 likes
  • 675 Views
  • 0 replies
  • 2 likes

Play on Spotify button

PlanPremiumCountryUSA DeviceiPhone X and iPad ProOperating SystemiOS 12.1.3 My Question or Issue when I share a song to my Instagram Story from my iPhone, it works perfectly. When I do it from my iPad, the share works BUT the Play on Spotify button d...

  • Newbie
  •  Plan Premium Country USA   Device iPhone X and iPad Pro Operating System iOS 12.1.3   My Question or Issue   when I share a song to my Instagram Story from my iPhone,...
  • katiek_
  • Composer
  • 427 Views
  • 1 replies
  • 1 likes
  • 427 Views
  • 1 replies
  • 1 likes

Spotify app running strange

PlanPremiumCountry VietnamDeviceiPhone 8 PlusOperating SystemiOS 12 My Question or Issue- Can't login into the account sometimes -> Last time I had to reset my password.- Jump to a strange playlist while playing in shuffle mode and pause. The two pla...

  • Casual Listener
  • Plan Premium Country  Vietnam Device iPhone 8 Plus Operating System iOS 12   My Question or Issue - Can't login into the account sometimes -> Last time I had to reset my passwo...
  • Loxer
  • Community Legend
  • 489 Views
  • 3 replies
  • 0 likes
  • 489 Views
  • 3 replies
  • 0 likes

Can’t play podcasts offline

I can download podcasts and see they are downloaded with the green arrow symbol. Last week I was able to play a podcast offline but now this week when I am in an area that does not have wifi, I cannot play them. It just says that they are unavailable...

  • Newbie
  •   I can download podcasts and see they are downloaded with the green arrow symbol. Last week I was able to play a podcast offline but now this week when I am in an area that does not have wifi,...
  • 2313 Views
  • 0 replies
  • 16 likes
  • podcast
  • 2313 Views
  • 0 replies
  • 16 likes

Un-hide a song on Radio

PlanPremiumCountryChina DeviceiPhone 8, MacBook AirOperating SystemiOS 10 Hi Spotify, I accidentally hit the button on a couple of songs that says that they won’t play again instead of saving them. Any way of undoing this? This was during Radio Stati...

  • Newbie
  • Plan Premium Country China   Device iPhone 8, MacBook Air Operating System iOS 10   Hi Spotify,   I accidentally hit the button on a couple of songs that says that they won...
  • 436 Views
  • 0 replies
  • 1 likes
  • 436 Views
  • 0 replies
  • 1 likes

Shuffle not working for a specific playlist

PlanFreeCountry USA Device(iPhone SE)Operating System(iOS 12) My Question or Issue My shuffle seems to be broken for a playlist I have. It plays the same ten songs first every time. This has gotten so annoying I have stopped listening to this 100 son...

  • Newbie
  • Plan Free Country  USA  Device (iPhone SE) Operating System (iOS 12)   My Question or Issue  My shuffle seems to be broken for a playlist I have. It plays the same ten...
  • 268 Views
  • 0 replies
  • 0 likes
  • 268 Views
  • 0 replies
  • 0 likes

Solved!! Transferring "Local Music" to iPhone for Listening

I'm trying to move some music from my laptop to my iPhone for listening by putting them into a playlist and making the playlist available offline. When I check the playlist on my phone it says the correct number of songs on the overview, but after en...

  • Newbie
  • I'm trying to move some music from my laptop to my iPhone for listening by putting them into a playlist and making the playlist available offline. When I check the playlist on my phone it says the co...
  • landonharris88
  • Composer
  • 501 Views
  • 1 replies
  • 1 likes
  • 501 Views
  • 1 replies
  • 1 likes