Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...
Visitor
237531 Views
27 replies
5 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Visitor
118735 Views
116 replies
13 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
447214 Views
130 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
305486 Views
62 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
What happened to the quick access to the Queue in the upper-right on iOS devices? Now with the "three-dot" menu in the upper-right, it takes 2 taps to access the Queue. Even if this is just part of an A/B test, I'm honestly shocked this design made i...
What happened to the quick access to the Queue in the upper-right on iOS devices? Now with the "three-dot" menu in the upper-right, it takes 2 taps to access the Queue. Even if...
Community Legend
536 Views
1 replies
1 likes
My question or issue: Hi,The new update makes it so hard to remove songs from playlists on mobile! It was hard enough before, having to scroll through a playlist to find where it was and delete it, but now if I want to delete a song I’m listening to ...
My question or issue: Hi, The new update makes it so hard to remove songs from playlists on mobile! It was hard enough before, having to scroll through a playlist to find where it w...
Community Legend
1176 Views
1 replies
2 likes
Hi, me Problem is that i can‘t see the list of songs that should play next on my iPhone XS (a friend with a iPhone X got the same problem), i will upload a picture of what i mean and how it looks on my iPad, the list is still on it. PlanPremiumCountr...
Hi, me Problem is that i can‘t see the list of songs that should play next on my iPhone XS (a friend with a iPhone X got the same problem), i will upload a picture of what i mean and how it looks on ...
Community Legend
2809 Views
1 replies
0 likes
PlanPremiumCountry UKDeviceiphone7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have downloaded playlists (such as this is the doors) but the tracks don't show on my library's songs list so I can't include them in a s...
Plan Premium Country UK Device iphone7 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have downloaded playlists (such as this is the...
Community Legend
453 Views
1 replies
0 likes
Spotify ignores that their app no longer works at ipad2 and older. I encourage everyone to sign up like premium, all the way to Spotify organising this. It's not everyone who can afford to buy the new ipad each time Spotify or Apple decides upgrades....
Spotify ignores that their app no longer works at ipad2 and older. I encourage everyone to sign up like premium, all the way to Spotify organising this. It's not everyone who can afford to buy the ne...
507 Views
0 replies
1 likes
Why did Spotify find it necessary to remove individually saved / ticked songs from being listed in the user library in the album section of all platforms except web?I used to browse my saved/ticked selection of music via albums as I find it's the mos...
Why did Spotify find it necessary to remove individually saved / ticked songs from being listed in the user library in the album section of all platforms except web? I used to browse my ...
890 Views
0 replies
6 likes
The alphabetical index on the right side of the Artists list and thus the way to quickly navigate through the list is just gone!! It's weird, but this has happened after connecting Spotify to my Sonos speakers yesterday.Tried to restart the app and s...
The alphabetical index on the right side of the Artists list and thus the way to quickly navigate through the list is just gone!! It's weird, but this has happened after connecting ...
Casual Listener
1331 Views
3 replies
4 likes
please helpme and my daughter both have the same iphone 6s updated to the same software version.we also have the most recent spotify app version.yet when we search we have different search screensone is like this and the other is like this how do i a...
please help me and my daughter both have the same iphone 6s updated to the same software version. we also have the most recent spotify app version. yet when we search we have different search scre...
Casual Listener
494 Views
2 replies
1 likes
PlanFreeCountry USDeviceiPhone6Operating SystemiOS 11 My Question or IssueI have a large library of music on my NAS. Using the desktop (windows) app, I created a playlist of the entire library. This is a playlist created by all local files. I underst...
Plan Free Country US Device iPhone6 Operating System iOS 11 My Question or Issue I have a large library of music on my NAS. Using the desktop (windows) app, I created a playlis...
420 Views
0 replies
0 likes
PlanFreeCountry ItalyDeviceIPad AirOperating SystemIOS 11 My Question or Issue I can't find my albums and artists in the library.Since yesterday Spotify shows that I only have 6 albums and 3 artist and I don't know how to recover my music.
Plan Free Country Italy Device IPad Air Operating System IOS 11 My Question or Issue I can't find my albums and artists in the library. Since yesterday Spotify s...
Spotify Star
1155 Views
1 replies
0 likes
I have a new iPhone X, but Spotify keeps saying it’s offline when I have full WiFi signal. This never happened on my old iPhone 7. Have tried deleting app and reinstalling twice but it doesn’t help. This has been going on for 5 weeks. What am I payin...
I have a new iPhone X, but Spotify keeps saying it’s offline when I have full WiFi signal. This never happened on my old iPhone 7. Have tried deleting app and reinstalling twice but it doesn’t help. ...
Spotify Star
447 Views
1 replies
0 likes
Whenever I go to my library and tap the artist, it doesn't show up the songs that I favorited by them, and now it just goes to their profile. Did they remove it from the new update? Or is it just somewhere else that I can't find? I'm on iOS btw.
Whenever I go to my library and tap the artist, it doesn't show up the songs that I favorited by them, and now it just goes to their profile. Did they remove it from the new update? Or is it just som...
328 Views
0 replies
0 likes
PlanPremiumCountry PolandDeviceiPhone 8Operating SystemiOS 12.1.4 My Question or Issue No text shows off inside filtering label after writing something. Anyways app itself filters correctly.
Plan Premium Country Poland Device iPhone 8 Operating System iOS 12.1.4 My Question or Issue No text shows off inside filtering label after writing something. Anyways app...
Community Legend
910 Views
1 replies
0 likes
PlanPremiumCountry Colombia Device(iPhone X)Operating System(iOS 12.2, 16E5191d) Many times when I connect my iPhone via USB to my car and try to open Spotify via Apple CarPlay, I'm getting a black screen with no controls on it.
Plan Premium Country Colombia Device (iPhone X) Operating System (iOS 12.2, 16E5191d) Many times when I connect my iPhone via USB to my car and try to open Spotify via Apple Ca...
Community Legend
2503 Views
1 replies
0 likes
PlanPremium CountryUSA DeviceiPhone XR My Question or IssueI really preferred where the queue button was before; in the top right corner. It’s a feature I used heavily. Having it under the 3 dot tab makes it pretty inconvenient. This new layout is ho...
Plan Premium Country USA Device iPhone XR My Question or Issue I really preferred where the queue button was before; in the top right corner. It’s a feature I used heav...
Community Legend
1242 Views
1 replies
3 likes
PlanPremiumCountry SwedenDeviceiPhone 8 PlusOperating SystemiOS 12.1 My Question or IssueI can’t add songs to one of my playlists, even though I can add to my other ones. It says on the screen that the song was added, but it hasn’t.
Plan Premium Country Sweden Device iPhone 8 Plus Operating System iOS 12.1 My Question or Issue I can’t add songs to one of my playlists, even though I can add to my ot...
Community Legend
20726 Views
1 replies
0 likes
PlanPremiumCountry Living in Germany, using American AppDeviceiPhone SEOperating SystemiOS 12.1.4 My Question or Issue A few days ago my app updated and I had trouble finding the queue, but after searching around, I found it. Which is why I am so ann...
Plan Premium Country Living in Germany, using American App Device iPhone SE Operating System iOS 12.1.4 My Question or Issue A few days ago my app updated and I...
Community Legend
477 Views
1 replies
0 likes
PlanPremiumCountryAustraliaDeviceiPhone XOperating SystemiOS 12 My Question or IssueToday my Spotify app has updated/I’ve unfortunately been opted into an A/B test with a new Now Playing UI that while it does LOOK better, is functionally worse becaus...
Plan Premium Country Australia Device iPhone X Operating System iOS 12 My Question or Issue Today my Spotify app has updated/I’ve unfortunately been opted into an A/B test wi...
Community Legend
1041 Views
2 replies
12 likes
In an update that must’ve happened less than 24 hours ago as of February 14, 2019, Valentine’s Day, The repeat button is entirely gone. The player looks a little nicer, but the shuffle button is where the repeat button used to be. And now there is a ...
In an update that must’ve happened less than 24 hours ago as of February 14, 2019, Valentine’s Day, The repeat button is entirely gone. The player looks a little nicer, but the shuffle button is wher...
Community Legend
1679 Views
2 replies
0 likes
Hello, we have the spotify premium family plan. My son's iphone has some restrictive apps on it. However I want to unrestrict spotify so that he can listen to it. I realize that I can unrestrict apps that are 12+ and spotify will be unrestricted. How...
Hello, we have the spotify premium family plan. My son's iphone has some restrictive apps on it. However I want to unrestrict spotify so that he can listen to it. I realiz...
Community Legend
535 Views
1 replies
0 likes
