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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 45786 Views
  • 15 replies
  • 36 likes
  • 45786 Views
  • 15 replies
  • 36 likes

Error Message Sharing to Instagram

PlanPremiumCountry USDeviceiPhone 7 My Question or Issue When I try to share a song to my Instagram story, I get this error. I can usually share songs no problem, but today keep getting this error even after reinstalling the apps and restarting my ph...

14AEB36C-3685-409B-99E0-AF833539FF45.png
  • Newbie
  •   Plan Premium Country  US Device iPhone 7   My Question or Issue  When I try to share a song to my Instagram story, I get this error. I can usually share songs no proble...
  • Ebarne
  • Casual Listener
  • 1455 Views
  • 3 replies
  • 1 likes
  • 1455 Views
  • 3 replies
  • 1 likes

songs pause randomly... first time in 4 years

I have had spotify on my iphone for a few years now. For the last week or so it pauses a lot during songs to the point where is obnoxious. This is the first time I have even logged onto Spotify from my computer so it really should not be about the ap...

  • Newbie
  • I have had spotify on my iphone for a few years now. For the last week or so it pauses a lot during songs to the point where is obnoxious. This is the first time I have even logged onto Spotify ...
  • kevvw
  • Regular
  • 448 Views
  • 1 replies
  • 0 likes
  • 448 Views
  • 1 replies
  • 0 likes

No Last.fm scrobble under home wifi

PlanPremiumCountrySwedenDeviceiPhone X and Macbook ProOperating System iOS I am facing an issue for the last few days where the music I listen at home (either using my iPhone or Macbook) does not scrobble to Last.fm. I am not listening under Private ...

  • Composer
  • Plan Premium Country Sweden Device iPhone X and Macbook Pro Operating System iOS   I am facing an issue for the last few days where the music I listen at home (either using my iPhone o...
  • 476 Views
  • 0 replies
  • 1 likes
  • 476 Views
  • 0 replies
  • 1 likes

Daily mix

My Question or Issue By mistake i deleted my daily mix and i dont know how to get it back , i tried deleting the app and logging out. I hope i get it back

  • Casual Listener
  •     My Question or Issue  By mistake i deleted my daily mix and i dont know how to get it back , i tried deleting the app and logging out. I hope i get it back
  • Keanu_C
  • Community Legend
  • 1521 Views
  • 7 replies
  • 0 likes
  • 1521 Views
  • 7 replies
  • 0 likes

Shuffle only plays recently added tracks

When shuffling all "Songs" saved to my library, Spotify only plays the most recently added ~100 or so tracks. This is an ongoing issue (searching keywords returns threads going back as far as 2013). Please don't suggest workarounds such as "add all y...

  • Regular
  • When shuffling all "Songs" saved to my library, Spotify only plays the most recently added ~100 or so tracks. This is an ongoing issue (searching keywords returns threads going back as far as 2013). ...
  • stoli_man
  • Newbie
  • 6388 Views
  • 1 replies
  • 46 likes
  • Other
  • 6388 Views
  • 1 replies
  • 46 likes

Solved!!Superuser Contribution Sharing to Instagram Not Working??

PlanPremiumCountry United StatesDeviceiPhone 8Operating SystemiOS 11 My Question or Issue I have been able to link and share things from Spotify to my Instagram Story in the past no problem, but now when I try to hit share and then share to Instagram...

  • Casual Listener
  • Plan Premium Country  United States Device iPhone 8 Operating System iOS 11   My Question or Issue  I have been able to link and share things from Spotify to my Instagram Sto...
  • TheClubs
  • Casual Listener
  • 99688 Views
  • 14 replies
  • 24 likes
  • Instagram
    Instagram Stories
  • 99688 Views
  • 14 replies
  • 24 likes

Solved!! Unable to Share to Instagram Stories

PlanPremiumCountry U.S.DeviceiPhone 6S (iOS 12.1.1) Hello! I’m unable to share to my Instagram Stories from the Spotify option. I’m able to share it anywhere else, however when I choose the “Instagram Stories” option, I‘m met with a momentary wait ti...

  • Casual Listener
  •   Plan Premium Country  U.S. Device iPhone 6S (iOS 12.1.1)     Hello! I’m unable to share to my Instagram Stories from the Spotify option. I’m able to share it anywhere e...
  • petermwilson
  • Casual Listener
  • 6075 Views
  • 8 replies
  • 9 likes
  • 6075 Views
  • 8 replies
  • 9 likes

Music stop playing when making an instagram story

I use my Spotify’s music as background for my stories, but since I got an iPhone 7 every time I try to make a story, music stops playing every time I push the record button.

  • Newbie
  • I use my Spotify’s music as background for my stories, but since I got an iPhone 7 every time I try to make a story, music stops playing every time I push the record button.
  • aymardb
  • Casual Listener
  • 72263 Views
  • 9 replies
  • 5 likes
  • 72263 Views
  • 9 replies
  • 5 likes

Superuser Contribution iOS Alpha & Beta Programs

We are excited to announce we are launching both an Alpha and a Beta program for the Spotify iOS. Please read below for more information on how to get started. We appreciate your help in making the Spotify app the best it can be. What are the Spotify...

  • Moderator
  • Moderator
  • We are excited to announce we are launching both an Alpha and a Beta program for the Spotify iOS.   Please read below for more information on how to get started. We appreciate your help in m...
  • MattSuda
  • Spotify Star
  • 22677 Views
  • 4 replies
  • 14 likes
  • 22677 Views
  • 4 replies
  • 14 likes

spotify pausing when recording stories

When I had an iPhone 8 plus I used to let spotify songs playing in second plan and when I recorded stories on instagram they kep playing. Now I bought an iPhone XS Max and when I start recording a story on instagram, spotify pauses, so I cant record ...

  • Newbie
  • When I had an iPhone 8 plus I used to let spotify songs playing in second plan and when I recorded stories on instagram they kep playing. Now I bought an iPhone XS Max and when I start recording a st...
  • landonharris88
  • Composer
  • 5423 Views
  • 3 replies
  • 2 likes
  • 5423 Views
  • 3 replies
  • 2 likes

Sleep Timer unresponsive on iPad

PlanPremiumDevice(iPad Pro 2018)Operating SystemIOS My Question or IssueA sleep timer is available for podcasts on my Spotify account, however any time I click on it within the menu nothing happens. There is no response or follow up menu, and no slee...

  • Newbie
  • Plan Premium Device (iPad Pro 2018) Operating System IOS   My Question or Issue A sleep timer is available for podcasts on my Spotify account, however any time I click on it within the m...
  • supergirl558824
  • Music Fan
  • 1409 Views
  • 1 replies
  • 0 likes
  • 1409 Views
  • 1 replies
  • 0 likes

Some local files won’t download

I recently got a new phone (iPhone 6s) and have tried to download my local files. Strangely, only some of files will show up on the phone. I didn’t have this issue with my old phone (a 5s). I have tried all of the recommendations listed on this forum...

  • Music Fan
  • I recently got a new phone (iPhone 6s) and have tried to download my local files. Strangely, only some of files will show up on the phone. I didn’t have this issue with my old phone (a 5s). I have tr...
  • agrumwald
  • Music Fan
  • 437 Views
  • 1 replies
  • 0 likes
  • iphone
    local files
  • 437 Views
  • 1 replies
  • 0 likes

Dumb question please help

I’m in the US. Using free version. I’m new to Spotify but I am following a few friends. I’m on an iPhone 8. My problem is when I view a friend’s public playlist, the songs content varies every time I look at the playlist. I can look at it and it migh...

  • Newbie
  • I’m in the US. Using free version. I’m new to Spotify but I am following a few friends. I’m on an iPhone 8. My problem is when I view a friend’s public playlist, the songs content varies every time I...
  • 250 Views
  • 0 replies
  • 0 likes
  • 250 Views
  • 0 replies
  • 0 likes

Spotify App needs more storage space AFTER un-downloading songs

PlanFree/PremiumCountryAustriaDeviceiPhone 6SOperating SystemiOS 12.0.1 My Question or IssueWhen making multiple songs available offline the storage use naturally goes up. (And by the way, after having that issue for YEARS there STILL is no functiona...

  • Casual Listener
  •   Plan Free/Premium Country Austria Device iPhone 6S Operating System iOS 12.0.1   My Question or Issue When making multiple songs available offline the storage use naturally goe...
  • zaps
  • Casual Listener
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Deleting songs from a huge playlist

I have 300+ songs. How do I find the one song I want to delete from my playlist? I don’t want to scroll through 300 songs to find the one. My playlist will only get bigger over time. I want to search through a filter and delete the Song. Also, how do...

  • Newbie
  • I have 300+ songs.  How do I find the one song I want to delete from my playlist?  I don’t want to scroll through 300 songs to find the one. My playlist will only get bigger over time. &nbs...
  • supergirl558824
  • Music Fan
  • 497 Views
  • 1 replies
  • 1 likes
  • 497 Views
  • 1 replies
  • 1 likes

Problem with syncing onto Iphone

I have been trying to download a song that I have in my local files on my computer. Other posts were saying disable the firewall and other things to try but they didn't work for me. One said to try and reinstalling the app. When I did that the song t...

  • Newbie
  • I have been trying to download a song that I have in my local files on my computer. Other posts were saying disable the firewall and other things to try but they didn't work for me.  One said to...
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes

listen to f1f

HelloI'm a premium user on an iPhone 8 (ios 12) in France. Very often, I have a message that appears when listening saying that I listen to f1f and proposing to continue (see image attached) while I do not use any bluetooth device and the sound stops...

  • Newbie
  • Hello I'm a premium user on an iPhone 8 (ios 12) in France.  Very often, I have a message that appears when listening saying that I listen to f1f and proposing to continue (see image attached)...
  • landonharris88
  • Composer
  • 382 Views
  • 1 replies
  • 0 likes
  • 382 Views
  • 1 replies
  • 0 likes

Songs unavailable

Hey I have some issues with grayed out songs in specific playlists,like the madden music Monday’s playlist.Some songs are greyed out and I can’t play them,but when I search for this song I can play it regularly...Those are all explicit songs btwPlanP...

  • Music Fan
  • Hey I have some issues with grayed out songs in specific playlists,like the madden music Monday’s playlist. Some songs are greyed out and I can’t play them,but when I search for this song I can play...
  • FatCheese
  • Music Fan
  • 1410 Views
  • 6 replies
  • 0 likes
  • 1410 Views
  • 6 replies
  • 0 likes

iOS Beta

I filled out the webform for iOS beta access a couple day ago. I'm curious how long it normally takes to receive your invitation? I think there may have been a typo in the information I filled out but I'm not able to fill it out again. I get the atta...

  • Casual Listener
  • I filled out the webform for iOS beta access a couple day ago. I'm curious how long it normally takes to receive your invitation? I think there may have been a typo in the information I filled o...
  • MattSuda
  • Spotify Star
  • 1133 Views
  • 5 replies
  • 0 likes
  • 1133 Views
  • 5 replies
  • 0 likes

Spotify needs to fix iOS link for safari

Whenever I try and open a link on my iphone of a spotify song or playlist, it directs me to the apple store instead of opening the spotify application. I'm so sick of this not working and then going on the forums and seeing that this is happening to ...

  • Casual Listener
  • Whenever I try and open a link on my iphone of a spotify song or playlist, it directs me to the apple store instead of opening the spotify application.  I'm so sick of this not working and then ...
  • Loxer
  • Community Legend
  • 3050 Views
  • 5 replies
  • 1 likes
  • 3050 Views
  • 5 replies
  • 1 likes