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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47819 Views
  • 15 replies
  • 36 likes
  • 47819 Views
  • 15 replies
  • 36 likes

Nowhere to login on my iphone app

I had to reboot my iphone 10(iOS 12.1) from scratch and re download all my apps. When I open up Spotify, it automatically puts me into a random username with a bunch of numbers (not the same as my account). I have Premium and am able to log in on the...

  • Casual Listener
  • I had to reboot my iphone 10(iOS 12.1) from scratch and re download all my apps. When I open up Spotify, it automatically puts me into a random username with a bunch of numbers (not the same as my ac...
  • Loxer
  • Community Legend
  • 360 Views
  • 2 replies
  • 1 likes
  • 360 Views
  • 2 replies
  • 1 likes

Solved!! Apple Watch App Bugs

PlanPremiumCountry United States DeviceiPhone SEOperating SystemiOS 12.1 My Question or Issue So recently I have gotten the new Spotify update that introduces the Apple Watch app. I installed it and it works decently. The app is very buggy. It doesn’...

  • Gig Goer
  •   Plan Premium Country  United States  Device iPhone SE Operating System iOS 12.1   My Question or Issue  So recently I have gotten the new Spotify update that in...
  • ardacebi
  • Composer
  • 6523 Views
  • 1 replies
  • 1 likes
  • 6523 Views
  • 1 replies
  • 1 likes

Artist list keeps disappearing

No problems with Spotify for 6 months until recently when I open the app my saved list of artists is drastically reduced. I have tried deleting cache and restarting the app but this doesn’t work. The only fix is to delete and reinstall, surely I shou...

  • Newbie
  • No problems with Spotify for 6 months until recently when I open the app my saved list of artists is drastically reduced. I have tried deleting cache and restarting the app but this doesn’t work. The...
  • randich
  • Newbie
  • 883 Views
  • 4 replies
  • 2 likes
  • 883 Views
  • 4 replies
  • 2 likes

Queue on iPhone not showing last song in queue

PlanPremiumCountry USDeviceiPhone 8Operating Systemios 10 My Question or Issue When I have songs in the queue the last one shows it’s there but won’t display and let me move it around. The queue will glitch if I try to move songs around too and won’t...

  • Newbie
  • Plan Premium Country  US Device iPhone 8 Operating System ios 10   My Question or Issue  When I have songs in the queue the last one shows it’s there but won’t display and le...
  • Lancesantos
  • Newbie
  • 580 Views
  • 2 replies
  • 3 likes
  • 580 Views
  • 2 replies
  • 3 likes

Get music to shut off when playing a sc video?

My old truck when using Bluetooth from my iPhone, would pause the music when I listened or opened a Snapchat video, then go back to playing once I closed out. It doesn’t do that anymore. So is there a way to bring that back, or is there anyway that I...

  • Newbie
  • My old truck when using Bluetooth from my iPhone, would pause the music when I listened or opened a Snapchat video, then go back to playing once I closed out. It doesn’t do that anymore. So is there ...
  • landonharris88
  • Composer
  • 1422 Views
  • 1 replies
  • 0 likes
  • 1422 Views
  • 1 replies
  • 0 likes

My Spotify won’t go online

My Spotify won’t go online. I’m only getting up an error code 126! Please help, been that a couple of days and yes I have Internet

  • Newbie
  • My Spotify won’t go online. I’m only getting up an error code 126! Please help, been that a couple of days and yes I have Internet   
  • landonharris88
  • Composer
  • 877 Views
  • 1 replies
  • 0 likes
  • 877 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify running on the background even though I killed the app

PlanPremiumCountryMexicoDeviceiPhone 8 PlusOperating SystemiOS 12.1 My Question or Issue I noticed that, even though I close the Spotify app (Home button x2 + swipe up), somehow Spotify is still running. Just now, I was watching a video on my PC and ...

  • Newbie
  • Plan Premium Country Mexico Device iPhone 8 Plus Operating System iOS 12.1   My Question or Issue  I noticed that, even though I close the Spotify app (Home button x2 + swipe up),...
  • Peter
  • Spotify Legend
  • 2006 Views
  • 1 replies
  • 0 likes
  • 2006 Views
  • 1 replies
  • 0 likes

Superuser Contribution Waitinglist reappears everytime Spotify starts

One week ago I have placed some songs in the waitinglist. I got sick of the list so deleted it, but every time I start Spotify the waitinglist reappears in my playlist! Very annoying, do you know how to get rid of this bug?

  • Newbie
  • One week ago I have placed some songs in the waitinglist. I got sick of the list so deleted it, but every time I start Spotify the waitinglist reappears in my playlist! Very annoying, do you know how...
  • Peter
  • Spotify Legend
  • 480 Views
  • 1 replies
  • 0 likes
  • reappears
    waitinglist
    won't delete
  • 480 Views
  • 1 replies
  • 0 likes

Superuser Contribution PLEASE PLEASE PLEASE fix the queue and up next functions

I use Spotify (premium/family plan) on my iPhone, Windows 10 computers, and Alexa/Sonos. Far and away the most confusing and frustrating part of Spotify are the queue and up next functions. They seem to work differently across different platforms and...

  • Newbie
  •   I use Spotify (premium/family plan) on my iPhone, Windows 10 computers, and Alexa/Sonos. Far and away the most confusing and frustrating part of Spotify are the queue and up next functions. T...
  • Peter
  • Spotify Legend
  • 713 Views
  • 2 replies
  • 0 likes
  • 713 Views
  • 2 replies
  • 0 likes

Song elapsed time not synced between devices

I've recently experienced problems playing music from my ipod touch.This is an old devise but until last month has worked perfectly.The problem is that when I play a song on the ipod touch from another device e.g. my iphone the ipod and iphone are no...

  • Newbie
  • I've recently experienced problems playing music from my ipod touch. This is an old devise but until last month has worked perfectly. The problem is that when I play a song on the ipod touch from a...
  • 273 Views
  • 0 replies
  • 0 likes
  • 273 Views
  • 0 replies
  • 0 likes

Artist playlists

I am trying to find playlists that have been created by specific artists and I’m not seeing any playlists listed on their pages. I happen to know the names of a couple of them and I can search for those individual playlists, but they are not showing ...

  • Newbie
  • I am trying to find playlists that have been created by specific artists and I’m not seeing any playlists listed on their pages. I happen to know the names of a couple of them and I can search for th...
  • iustinr
  • Composer
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

[Apple Watch] Bug with cast on Android TV

*snip* PlanPremiumCountry BulgariaDevice(iPhone Xr, Apple Watch 1st. Gen, Sony Android TV)Operating System(iOS 12.1, watchOS 4.3.2, Android 7.0) Hi, I recently download your Apple Watch Spotify version. There is a strange bug. I usualy not use my TV ...

  • Newbie
  • *snip*   Plan Premium Country  Bulgaria Device (iPhone Xr, Apple Watch 1st. Gen, Sony Android TV) Operating System (iOS 12.1, watchOS 4.3.2, Android 7.0)   Hi, I recently do...
  • iustinr
  • Composer
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

"30 minutes of ad free music" video won't play

PlanFree/PremiumCountry USADeviceiPhone 5SEOperating SystemiOS 12 My Question or Issue Everytime I turn on Spotify, after a few songs I get the "Want a break from the ads? Watch this short video to recieve 30 minutes of ad free music." I click on wat...

  • Casual Listener
  • Plan Free/Premium Country  USA Device iPhone 5SE Operating System iOS 12   My Question or Issue  Everytime I turn on Spotify, after a few songs I get the "Want a break from t...
  • iustinr
  • Composer
  • 672 Views
  • 3 replies
  • 0 likes
  • 672 Views
  • 3 replies
  • 0 likes

iOS queue is buggy

PlanPremiumCountry USDeviceiPhone 6sOperating Systemios 12 My Question or IssueThe queue is really buggy. I can’t really switch around songs in the queue, I can change one and then the rest of the changed songs don’t save. I need to get out of queue ...

  • Newbie
  •   Plan Premium Country  US Device iPhone 6s Operating System ios 12   My Question or Issue The queue is really buggy. I can’t really switch around songs in the queue, I can ...
  • Loxer
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Consistent bug when switching from bluetooth to spotify connect

PlanPremiumCountry USADeviceiPhone SEOperating SystemiOS 12.0.1 My Question or IssueI have a JBL bluetooth speaker I use in the bathroom and an Echo Dot in my bedroom. When I'm playing music on the JBL and then turn the speaker off and try to connect...

  • Newbie
  • Plan Premium Country  USA Device iPhone SE Operating System iOS 12.0.1   My Question or Issue I have a JBL bluetooth speaker I use in the bathroom and an Echo Dot in my bedroom. W...
  • 324 Views
  • 0 replies
  • 1 likes
  • 324 Views
  • 0 replies
  • 1 likes

if i mark certain songs from an artist

PlanPremiumCountry Device(iPhone se,Operating SystemiOS 10 My Question or IssueI wonder if i mark certain songs on an artist/group if it takes alot of space on my phone?

  • Regular
  • Plan Premium Country   Device (iPhone se, Operating System iOS 10   My Question or Issue I wonder if i mark certain songs on an artist/group if it takes alot of space on my phone?...
  • iustinr
  • Composer
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Recommendations (under discover) gone missing

Plan:PremiumCountry:Canada DeviceiPhone 8 Why have my recommendations gone missing?? Now I just have lame playlists, with names like "Focus" or "Easy Alternative". Barf. Recommendations is THE ONLY REASON I stay with spotify. PLEASE BRING IT BACK. I'...

  • Regular
  • Plan: Premium Country: Canada   Device iPhone 8   Why have my recommendations gone missing?? Now I just have lame playlists, with names like "Focus" or "Easy Alternative". Barf. &n...
  • 349 Views
  • 0 replies
  • 3 likes
  • 349 Views
  • 0 replies
  • 3 likes

Spotify connect keeps connecting to the wrong device.

PlanPremiumCountrySweden DevicePC/Sony HTST-5000/OnePlus5Operating SystemWindows 10/???/Android My Question or IssueI have a Sony HTST-5000 soundbar at home that I use with Spotify Connect from time to time. It's a fairly powerful sound system and I ...

  • Music Fan
  • Plan Premium Country Sweden  Device PC/Sony HTST-5000/OnePlus5 Operating System Windows 10/???/Android   My Question or Issue I have a Sony HTST-5000 soundbar at home that I use w...
  • Rymdkakor
  • Music Fan
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Solved!! Too hard to delete a single song from a playlist

I remember that, some years ago, when I had an Android device, it was easy to remove a song from a playlist: there was an option just at the dots located at the right. However, in iOS, you have to activate the "Edit" view and scroll until you find th...

  • Composer
  • I remember that, some years ago, when I had an Android device, it was easy to remove a song from a playlist: there was an option just at the dots located at the right. However, in iOS, you have to ac...
  • Loxer
  • Community Legend
  • 656 Views
  • 5 replies
  • 1 likes
  • 656 Views
  • 5 replies
  • 1 likes