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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 397334 Views
  • 879 replies
  • 326 likes
  • 397334 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78536 Views
  • 124 replies
  • 32 likes
  • 78536 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 17934 Views
  • 8 replies
  • 0 likes
  • 17934 Views
  • 8 replies
  • 0 likes

Scrobbles showing but not being recorded

I'm scrobbling today and the webpage shows the track I'm playing, but once the track has moved to the next one, there's no record of what i've just listened to, and the current track is showing as scrobbling. tl;dr - not recording scrobbles

  • Newbie
  • I'm scrobbling today and the webpage shows the track I'm playing, but once the track has moved to the next one, there's no record of what i've just listened to, and the current track is showing as sc...
  • favorite
  • Regular
  • 1089 Views
  • 3 replies
  • 1 likes
  • 1089 Views
  • 3 replies
  • 1 likes

Korean input error

When I try to type a Korean artist name in Korean characters in the search function on my iOS Spotify app, it comes up as ㄱㅣㅁ instead of 김. It’s probably a problem with a way the app is set to work with the keyboard. Thanks.

  • Casual Listener
  • When I try to type a Korean artist name in Korean characters in the search function on my iOS Spotify app, it comes up as ㄱㅣㅁ instead of 김. It’s probably a problem with a way the app is set to work w...
  • user-removed
  • Not applicable
  • 855 Views
  • 3 replies
  • 2 likes
  • 855 Views
  • 3 replies
  • 2 likes

Solved!! ios - cant login

Hello everyoneMy problem is that i cant login into spotify on my iphone.I searched for previous answers so i tried login in with username/email and facebook and i changed my password 2 times. It always says (“we're currently experiencing problems”).....

  • Regular
  • Hello everyone My problem is that i cant login into spotify on my iphone. I searched for previous answers so i tried login in with username/email and facebook and i changed my password 2 times. &n...
  • Nico
  • Community Legend
  • 4286 Views
  • 9 replies
  • 0 likes
  • 4286 Views
  • 9 replies
  • 0 likes

Video tab is not available?

PlanPremiumCountryCanadaDeviceiPhone 7Operating SystemiOS 11.3.1 My Question or Issue I looked up in my Spotify but I just can't find the 'Video' button under 'Browse'. Why is that?

  • Casual Listener
  • Plan Premium Country Canada Device iPhone 7 Operating System iOS 11.3.1   My Question or Issue   I looked up in my Spotify but I just can't find the ' Video ' button under 'Brows...
  • 252 Views
  • 0 replies
  • 0 likes
  • 252 Views
  • 0 replies
  • 0 likes

Solved!! Considering buying Apple AirPods will they work optimally with Spotify?

I really want to buy Apple Airpods but I don't want to use Apple Music because it sucks and I want to use Spotify with it but I'm not sure if they will work optimally.Can people please list all of the features between Apple AirPods and Spotify and th...

  • Newbie
  • I really want to buy Apple Airpods but I don't want to use Apple Music because it sucks and I want to use Spotify with it but I'm not sure if they will work optimally. Can people please list all of ...
  • e-k_d9hnt0yfj
  • Newbie
  • 13011 Views
  • 3 replies
  • 0 likes
  • 13011 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Premium not working on iPhone

Spotify UsernamedrinkycatPlanPremiumCountry DeviceiPhone 7+Operating System(iOS 11 My Question or Issue I just purchased Spotify Premium $9.99 for 3 mo. Through the website on my laptop. I then started the app up on my iPhone 7+ and it still says FRE...

  • Newbie
  • Spotify Username drinkycat Plan Premium Country   Device iPhone 7+ Operating System (iOS 11   My Question or Issue  I just purchased Spotify Premium $9.99 for 3 mo. Through...
  • Keanu_C
  • Spotify Star
  • 4100 Views
  • 14 replies
  • 1 likes
  • 4100 Views
  • 14 replies
  • 1 likes

Play queue has been moved

The play queue button in the top right on the iphone app has been replaced by the share button, anyway to change this back?

  • Newbie
  • The play queue button in the top right on the iphone app has been replaced by the share button, anyway to change this back?
  • SirgStudios19
  • Newbie
  • 344 Views
  • 1 replies
  • 1 likes
  • 344 Views
  • 1 replies
  • 1 likes

I pressed shuffle play, then the playlist would play from the beginning

I pressed shuffle play, then it would play from the beginning. I can’t even find the shuffle play button on the bottom left. I don’t have premium. How can I do that without premium?

  • Newbie
  • I pressed shuffle play, then it would play from the beginning. I can’t even find the shuffle play button on the bottom left. I don’t have premium. How can I do that without premium?
  • 232 Views
  • 0 replies
  • 1 likes
  • 232 Views
  • 0 replies
  • 1 likes

Troubleshooting streaming when not connected to wifi

PlanPremiumCountryUSA DeviceiPhone 6Operating SystemiOS 10 My Question or IssueFor the last three weeks or so, Spotify hasn't let me stream music on my phone (other than music I've downloaded) when I'm not connected to wifi - it says "connecting..." ...

  • Newbie
  • Plan Premium Country USA  Device iPhone 6 Operating System iOS 10   My Question or Issue For the last three weeks or so, Spotify hasn't let me stream music on my phone (other than...
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

iPhone 7+; Spotify will not connect to built in chrome cast

PlanPremmiumCountry USA DeviceIPHONE 7+Operating SystemiOS 11.3.1 My Question or Issue For two months my chrome cast has not shown up in my devices on my Spotify app. It’s driving me crazy. I’ve tried everything and still nothing is helping. Any tips...

  • Newbie
  • Plan Premmium Country  USA  Device IPHONE 7+ Operating System iOS 11.3.1   My Question or Issue  For two months my chrome cast has not shown up in my devices on my Spoti...
  • 213 Views
  • 0 replies
  • 2 likes
  • 213 Views
  • 0 replies
  • 2 likes

Large playlist switches to playlist radio with no discernible pattern

PlanPremiumCountry USADeviceiPhone 6Operating System11.3.1 My Question or IssueI have a large playlist (1000+ songs) and have noticed that after a certain number of songs are played, it defaults to playlist radio, sometimes a couple of times a day. I...

  • Newbie
  • Plan Premium Country  USA Device iPhone 6 Operating System 11.3.1   My Question or Issue I have a large playlist (1000+ songs) and have noticed that after a certain number of song...
  • 203 Views
  • 0 replies
  • 0 likes
  • 203 Views
  • 0 replies
  • 0 likes

How to downgrade to older Spotify iOS version

My Question or IssueIs there a way to downgrade to the Spotify iOS version previous to the one just released? I was thinking about becoming a premium user today but after this major app redesign update, I'm questioning about if I should wait to for t...

  • Newbie
  • My Question or Issue Is there a way to downgrade to the Spotify iOS version previous to the one just released? I was thinking about becoming a premium user today but after this major app redesign up...
  • Loxer
  • Spotify Star
  • 6466 Views
  • 1 replies
  • 0 likes
  • 6466 Views
  • 1 replies
  • 0 likes

Starts playing a different playlist

PlanPremiumCountryDenmark DeviceiPhone 6sOperating SystemIOS 11.2.5 My Question or Issue I am experiencing that my Spotify app suddenly jumps out of my songs list that its playing and suddenly starts play a different playlist or starts playing the fi...

  • Casual Listener
  • Plan Premium Country Denmark  Device iPhone 6s Operating System IOS 11.2.5   My Question or Issue  I am experiencing that my Spotify app suddenly jumps out of my songs list t...
  • 230 Views
  • 0 replies
  • 0 likes
  • 230 Views
  • 0 replies
  • 0 likes

Where did the saved songs go?

PlanFreeCountry CanadaDeviceiPhone 5sOperating System(iOS 11 My Question or Issue Where did my saved songs go? I did the update and now all of my saved songs are gone. Why would you change such a vital feature of Spotify. Please bring it back

  • Newbie
  • Plan Free Country  Canada Device iPhone 5s Operating System (iOS 11   My Question or Issue  Where did my saved songs go? I did the update and now all of my saved songs are go...
  • Loxer
  • Spotify Star
  • 1096 Views
  • 1 replies
  • 0 likes
  • 1096 Views
  • 1 replies
  • 0 likes

iOS update unavailable?

PlanPremiumCountryAustraliaDeviceiPhone 8Operating SystemiOS 11.3.1 My Question or IssueI am really curious about the new update and have wanted to update my app for a few days now, but there doesn't appear to be an update available for Spotify in th...

  • Newbie
  • Plan Premium Country Australia Device iPhone 8 Operating System iOS 11.3.1   My Question or Issue I am really curious about the new update and have wanted to update my app for a few da...
  • Maxim
  • Spotify Star
  • 475 Views
  • 1 replies
  • 0 likes
  • 475 Views
  • 1 replies
  • 0 likes

New update?? May 2018

PlanFreeOperating Systemiphone 6s My Question or Issue How do I change the order of songs in my playlist with the new update? The older version let me change the order, but I don’t see the edit option with the new update.

  • Casual Listener
  • Plan Free Operating System iphone 6s   My Question or Issue  How do I change the order of songs in my playlist with the new update? The older version let me change the order, but I do...
  • 419 Views
  • 0 replies
  • 0 likes
  • 419 Views
  • 0 replies
  • 0 likes

Solved!! New player UI in some areas?? (Full screen album art/disappearing playback controls)

About a month ago I noticed Spotify made a change in the music player for their playlists. It looks different then the player we have in our personal playlists, saved songs, etc. This change makes the Spotify app very difficult and frustrating to use...

Spotify New UI Issues.png
  • Roadie
  • About a month ago I noticed Spotify made a change in the music player for their playlists. It looks different then the player we have in our personal playlists, saved songs, etc. This change makes th...
  • Yeagar13
  • Casual Listener
  • 29252 Views
  • 41 replies
  • 13 likes
  • 29252 Views
  • 41 replies
  • 13 likes

iOS app Where are discover section + search within a playlist?

PlanFree DeviceiPhone 7S My Question or IssueSo I updated the app and I'm just not sure if these things were removed or if I'm unable to find them. Any help is appreciated! 1. The discover section that lists top recommendations + recommendations base...

  • Visitor
  • Plan Free   Device iPhone 7S     My Question or Issue So I updated the app and I'm just not sure if these things were removed or if I'm unable to find them. Any ...
  • 377 Views
  • 0 replies
  • 2 likes
  • 377 Views
  • 0 replies
  • 2 likes

Deep House 2.0

Hi Guys, I have a huge Deep House playlist with almost 500 tracks. I update daily so you can heat all the ned music. This playlist is for all of you how love Deep House. https://open.spotify.com/user/lumare/playlist/5T35P3MPdzfKlnDaes988l?si=HOJAGQFW...

  • Newbie
  • Hi Guys,    I have a huge Deep House playlist with almost 500 tracks. I update daily so you can heat all the ned music. This playlist is for all of you how love Deep House.   https...
  • Ubbo
  • Gig Goer
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

spotify update (5/26/2018)

PlanFreeCountry IndonesiaDeviceiPhone 6Operating SystemiOS 9 My Question or Issue Did spotify just update itself? Without the user's permission? Without going through the app store?

  • Newbie
  • Plan Free Country  Indonesia Device iPhone 6 Operating System iOS 9   My Question or Issue  Did spotify just update itself? Without the user's permission? Without going throu...
  • Loxer
  • Spotify Star
  • 488 Views
  • 1 replies
  • 0 likes
  • 488 Views
  • 1 replies
  • 0 likes