Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...
Visitor
232910 Views
27 replies
5 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Visitor
114549 Views
116 replies
13 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
443347 Views
130 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Newbie
304066 Views
61 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
PlanPremiumCountry USADeviceIPhone 6sOperating SystemiOS 10 My Question or Issue Every time I leave the app, and not actually close out of it, it crashes. It freezes and then I have to close it and reopen it or it doesn’t work.
Plan Premium Country USA Device IPhone 6s Operating System iOS 10 My Question or Issue Every time I leave the app, and not actually close out of it, it crashes. I...
Community Legend
1358 Views
1 replies
0 likes
So I’ve been traveling recently and have ran into a very frustrating issue with the videos on the Pop Rising playlist. It says “playback failed. We’re not able to play this video in your current location.” I was looking for solutions to this and saw ...
So I’ve been traveling recently and have ran into a very frustrating issue with the videos on the Pop Rising playlist. It says “playback failed. We’re not able to play this video in your current loca...
766 Views
0 replies
0 likes
Plan:Free/PremiumCountry : France DeviceiPhone SE 2017Operating SystemiOS 12.1.2 My Issue: My app tells me I can’t download music anymore but I have less that 12 Go of music.I have this message (picture attached) and I’ve almost deleted all my music ...
Plan: Free/Premium Country : France Device iPhone SE 2017 Operating System iOS 12.1.2 My Issue: My app tells me I can’t download music anymore but I have less that...
Casual Listener
2593 Views
4 replies
0 likes
PlanPremium CountryUS DeviceiPad 2Operating SystemiOS 9.3.5 My Question or Issue I happily used an old iPad for music. Last week, my iPad was trying to automatically update and crashed hard, so I was forced to restore it as a new iPad. My iPad is too...
Plan Premium Country US Device iPad 2 Operating System iOS 9.3.5 My Question or Issue I happily used an old iPad for music. Last week, my iPad was trying ...
Spotify Star
6472 Views
1 replies
0 likes
When I share music on Instagram the deep links to Spotify are missing? And I can’t see other people’s deep links to Spotify music either??
When I share music on Instagram the deep links to Spotify are missing? And I can’t see other people’s deep links to Spotify music either??
Newbie
1345 Views
1 replies
6 likes
I have Spotify Premium but when I access it on my iPhone SE, I can only play an album on shuffle play. I can't seem to play an album in the order it should be. This doesn't seem to be a problem when I use it on my Macbook...Any ideas please? Thanks!
I have Spotify Premium but when I access it on my iPhone SE, I can only play an album on shuffle play. I can't seem to play an album in the order it should be. This doesn't seem to be a probl...
Community Legend
1310 Views
1 replies
0 likes
Plan: PremiumCountry: USA DeviceiPhone 5CMacBookSpotify Web I have nice speakers wired into my kitchen from a nice amplifier/stereo in another room and all I want to do is remote control an old iOS device plugged into that stereo so I can play Spotif...
Plan: Premium Country: USA Device iPhone 5C MacBook Spotify Web I have nice speakers wired into my kitchen from a nice amplifier/stereo in another room and all ...
Community Legend
5064 Views
1 replies
15 likes
Devices: Macbook Pro, Iphone 7 and 8 My Question or Issue Hello, it seems that my account has been hacked. I realised on a number of occasions that my account was in use by another user. It seems that a Playstation4 has been connected. Sometims I lis...
Devices: Macbook Pro, Iphone 7 and 8 My Question or Issue Hello, it seems that my account has been hacked. I realised on a number of occasions that my account wa...
Community Legend
608 Views
1 replies
0 likes
There are some songs on my phone that I play but they have a moving picture when it’s playing. How do I turn it off? It is VERY distracting when I drive. Also there doesn’t seem to be a like or dislike button on thhose moving songs? If i dont like th...
There are some songs on my phone that I play but they have a moving picture when it’s playing. How do I turn it off? It is VERY distracting when I drive. Also there doesn’t seem to be a like or disli...
Community Legend
13454 Views
1 replies
0 likes
My Question or Issue OK. I get now that this is a “personal” streaming service and I won’t be able to stream to 2 devices at the same time even with premium. So how do I go offline on my iPad to listen to downloaded content while not interrupting my ...
My Question or Issue OK. I get now that this is a “personal” streaming service and I won’t be able to stream to 2 devices at the same time even with premium. So how do I go off...
Community Legend
714 Views
1 replies
0 likes
PlanPremiumCountry USADeviceiPhone 8Operating SystemiOS 10 My Question or Issue Why doesn't Spotify do away with heavy rotation?
Plan Premium Country USA Device iPhone 8 Operating System iOS 10 My Question or Issue Why doesn't Spotify do away with heavy rotation?
Community Legend
1147 Views
1 replies
0 likes
PlanFamily PremiumCountryAustraliaDeviceiPhone 6s, Dell LaptopOperating SystemiOS 12.1.2; Windows 10 pro My Question or Issue A lot of songs (90% of a 200 song playlist) are greyed out on my phone. I know that sometimes an artist or label removes son...
Plan Family Premium Country Australia Device iPhone 6s, Dell Laptop Operating System iOS 12.1.2; Windows 10 pro My Question or Issue A lot of songs (90% of a 200 song playlist)...
Casual Listener
1331 Views
1 replies
0 likes
When I wasn’t using Spotify premium, I had songs I didn’t like so I put them on do not play (on my phone). They play on my computer (which I don’t care about, this is not an issue), but when I switched to premium I decided I did like these songs and ...
When I wasn’t using Spotify premium, I had songs I didn’t like so I put them on do not play (on my phone). They play on my computer (which I don’t care about, this is not an issue), but when I switch...
Newbie
640 Views
1 replies
0 likes
PlanPremiumCountryUnited States DeviceiPhone 7 PlusOperating SystemiOS 12.1.3 My Question or IssueI'm suddenly having an issue, which has persisted for roughly 24 hours now, where I am unable to listen to a certain artist, blackbear, from my iPhone. ...
Plan Premium Country United States Device iPhone 7 Plus Operating System iOS 12.1.3 My Question or Issue I'm suddenly having an issue, which has persisted for roughly 24 hours ...
Casual Listener
2278 Views
1 replies
1 likes
PlanPremiumCountry USADeviceiphoneXOperating System(iOS 10 My Question or IssueWhen I am listening to any playlist in Spotify, it won't play any song in its entirety before skipping to the next. This is extremely frustrating. I have rebooted the phon...
Plan Premium Country USA Device iphoneX Operating System (iOS 10 My Question or Issue When I am listening to any playlist in Spotify, it won't play any song in its entirety bef...
532 Views
0 replies
0 likes
PlanFreeCountry USADevice(iPhone SE)Operating System(iOS 12.1) My Question or IssueSeveral months ago I noticed that the playlist folders I created weren’t showing on my phone anymore. I’ve wanted to fix it but been putting it off. My playlists are s...
Plan Free Country USA Device (iPhone SE) Operating System (iOS 12.1) My Question or Issue Several months ago I noticed that the playlist folders I created weren’t showing on my...
Community Legend
1225 Views
1 replies
1 likes
PlanPremiumCountry UKDeviceiPhone 7Operating SystemiOS 12.1.3My Question or Issueusing Spotify version 8.4.89.675. The app keeps freezing when I pause a song. So I’m listening to a song, and then have to pause it for whatever reason and then when I c...
Plan Premium Country UK Device iPhone 7 Operating System iOS 12.1.3 My Question or Issue using Spotify version 8.4.89.675. The app keeps freezing when I pause a song. So I’m lis...
Community Legend
4035 Views
1 replies
3 likes
Hi!I'm trying to as new albums and songs soy my Spotify premium account, and doesn't let me. It's says that I have to many songs, and I have to delete albums or songs. Why is that? It's supposed to create as much albums or songs I want isn't?
Hi! I'm trying to as new albums and songs soy my Spotify premium account, and doesn't let me. It's says that I have to many songs, and I have to delete albums or songs. Why is that? It's supposed to...
Spotify Legend
13836 Views
18 replies
6 likes
Premium member with iPhone- i noticed a recent annoying change that I hope someone can help. I use to be able to view the entire Grateful Dead discography on my phone. Now it won’t pass studio sessions. It just ends there and there is a substantial a...
Premium member with iPhone- i noticed a recent annoying change that I hope someone can help. I use to be able to view the entire Grateful Dead discography on my phone. Now it won...
Casual Listener
4424 Views
6 replies
5 likes
https://www.files-conversion.com/file-convert/result/baeca8c1_6fe2_4398_a43f_e2994edde7b6.mp4 Plan: free Country: United States Device(iPhone 6)Operating System(iOS 10) My Question or Issue plays only a portion the song
https://www.files-conversion.com/file-convert/result/baeca8c1_6fe2_4398_a43f_e2994edde7b6.mp4 Plan: free Country: United States Device (iPhone 6) Operating System ...
557 Views
0 replies
0 likes
