Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
Newbie
143609 Views
504 replies
108 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
PlanPremiumCountry Device(iPhone XS, Apple Watch Series 4)Operating System(iOS 12.1, watchOS 5.1.1) My Question or Issue When I'm using the Spotify app on the Apple Watch, I am no longer prompted to "Record a Workout" if I've been walking for 10+ min...
Plan Premium Country Device (iPhone XS, Apple Watch Series 4) Operating System (iOS 12.1, watchOS 5.1.1) My Question or Issue When I'm using the Spotify app on the Apple...
Regular
1931 Views
2 replies
0 likes
My Question or Issue When using Spotify from my phone...there is no sound even though it says it’s playing. I’ve turned off Bluetooth so it’s not playing somewhere else...when I use Spotify on my computer - headphones (not wireless) it’s fine. Versio...
My Question or Issue When using Spotify from my phone...there is no sound even though it says it’s playing. I’ve turned off Bluetooth so it’s not playing somewhere else... when I use Spotif...
Gig Goer
1029 Views
4 replies
0 likes
PlanPremiumCountryunited kingdom My Question or Issuetoday when I tried to open my app. It had logged me out and all of my downloaded playlists and albums had been undownloaded. Ive paid for premium use because I need it for work so how do I stop thi...
Plan Premium Country united kingdom My Question or Issue today when I tried to open my app. It had logged me out and all of my downloaded playlists and albums had been undo...
Composer
370 Views
1 replies
0 likes
Hello all, today i experienced an annoying bug regarding the device list on the iOS App. First of all:All apps are updated to the latest version and the local device option is activated, so the device list should only list devices which are in the sa...
Hello all, today i experienced an annoying bug regarding the device list on the iOS App. First of all: All apps are updated to the latest version and the local device option is act...
Gig Goer
1183 Views
2 replies
0 likes
PlanPremiumDeviceiPhone XSOperating SystemiOS 12.1 My Question or IssueCertain playlists/albums in recently played only show one song instead of the whole playlist. It also isn't always a song i've listened to. Is there any fix for this?
Plan Premium Device iPhone XS Operating System iOS 12.1 My Question or Issue Certain playlists/albums in recently played only show one song instead of the whole playlist. It also isn't...
Casual Listener
1940 Views
5 replies
0 likes
PlanFreeCountry Hong KongDeviceiPhone 6s Operating SystemiOS 12 My Question or Issue Some music like the old songs of Mayday before 2003 are able to be found in desktop version of spotify but not in my iPhone playlist.
Plan Free Country Hong Kong Device iPhone 6s Operating System iOS 12 My Question or Issue Some music like the old songs of Mayday before 2003 are able to be found i...
289 Views
0 replies
0 likes
Hey guys, first post here! I've been using premium Spotify for a few years and it's been amazing. In my last car, I had a pioneer head unit that I had my iPod touch connected to via USB/iPod integration. When I would play Spotify, then turn the car o...
Hey guys, first post here! I've been using premium Spotify for a few years and it's been amazing. In my last car, I had a pioneer head unit that I had my iPod touch connected to via USB/iPod integrat...
Composer
3400 Views
3 replies
0 likes
PlanPremiumCountryUK DeviceiPhone 5S, iPad 4th GebOperating SystemiOS 10 My Question or IssueRecently, my iPad 'More Devices' seems to have been disabled and I cannot locate all the Apple TVs and Spotify Connect devices on my network, only the same 2...
Plan Premium Country UK Device iPhone 5S, iPad 4th Geb Operating System iOS 10 My Question or Issue Recently, my iPad 'More Devices' seems to have been disabled and I cannot loca...
247 Views
0 replies
0 likes
Premium user here. What just changed with Spotify? My laptop is logged into my Spotify account and so is my iPhone. The laptop plays the music through my home system and I control it via the Spotify app on my phone. This has worked perfectly for year...
Premium user here. What just changed with Spotify? My laptop is logged into my Spotify account and so is my iPhone. The laptop plays the music through my home system and...
Spotify Legend
601 Views
5 replies
0 likes
PlanPremiumCountryUK DeviceiPhone XROperating System(iOS) My Question or Issue Hi, I've recently changed over my Apple handset from an iPhone 8 to an iphone XR. After signing back in to Spotify (on my new handset), I can see that I have all my playli...
Plan Premium Country UK Device iPhone XR Operating System (iOS) My Question or Issue Hi, I've recently changed over my Apple handset from an iPhone 8...
Casual Listener
943 Views
2 replies
0 likes
PlanPremiumCountry United States DeviceiPhone 7Operating SystemiOS My Question or Issue When clicking on the Spitting chiclets podcast, it always pops up that an error has occurred. Trying to listen
Plan Premium Country United States Device iPhone 7 Operating System iOS My Question or Issue When clicking on the Spitting chiclets podcast, it always pops up...
426 Views
0 replies
1 likes
Help!Ik kan niet meer inloggen op mijn spotify op mijn mobiel. Hij staat nog ingesteld op Nederland en zou hem moeten over zetten op Bonaire. Dit land kan ik niet aanklikken bij de landen opties. Iemand enig idee wat ik nu kan doen? Thanks!
Help! Ik kan niet meer inloggen op mijn spotify op mijn mobiel. Hij staat nog ingesteld op Nederland en zou hem moeten over zetten op Bonaire. Dit land kan ik niet aanklikken bij de la...
271 Views
0 replies
0 likes
PlanPremiumCountryUSA Devices7 edge and gear s3Operating Systemnougat My Question or IssueI just recently solved an issue with the remote feature with spotify on gear s3 not working which was fixed by downgrading spotify version on my phone. however,...
Plan Premium Country USA Device s7 edge and gear s3 Operating System nougat My Question or Issue I just recently solved an issue with the remote feature with spotify on gear ...
382 Views
0 replies
0 likes
Plan : Premium / Country : FR / Device : Iphone 7 / Operating System : iOS 11.4.1 Hello guys, When I start my spotify app, I always have a message about a web player using my account and I can see some music from artists I don't know have being playe...
Plan : Premium / Country : FR / Device : Iphone 7 / Operating System : iOS 11.4.1 Hello guys, When I start my spotify app, I...
867 Views
0 replies
5 likes
PlanPremiumCountry FranceDeviceiPhone XOperating SystemiOS My Question or IssueGood evening,I would like to know why I do not have the new application desing and the old one. And how can I have it?Thank you
Plan Premium Country France Device iPhone X Operating System iOS My Question or Issue Good evening, I would like to know why I do not have the new application desing and...
276 Views
0 replies
0 likes
PlanPremiumCountry USADeviceiPhone XSOperating SystemiOS 12 My Question or Issue I've dealt with excessive battery drain across 4 iOS devices (iPad Mini 3, iPhone 6S, iPhone X, iPhone XS) and have finally gotten the app to consume a normal percentage...
Plan Premium Country USA Device iPhone XS Operating System iOS 12 My Question or Issue I've dealt with excessive battery drain across 4 iOS devices (iPad Mini 3, iPhone 6...
1078 Views
0 replies
1 likes
My Question or IssueSpotify, you have huge bug in your apps (at least the iOS apps, maybe also windows and android?). Shuffle mode does not work at this time. To be more precise; when I'm listening to my playlist in shuffle mode and delete the curren...
My Question or Issue Spotify, you have huge bug in your apps (at least the iOS apps, maybe also windows and android?). Shuffle mode does not work at this time. To be more prec...
481 Views
0 replies
2 likes
PlanFree/PremiumCountry ItalyDeviceiPhone 6sOperating SystemiOS 9.3.4 My Question or Issue I just discovered that i can use my phone as a remote to play spotify music from my PC. All functions are fluid except when you play a new song ( i mean select...
Plan Free/Premium Country Italy Device iPhone 6s Operating System iOS 9.3.4 My Question or Issue I just discovered that i can use my phone as a remote to play spo...
Casual Listener
324 Views
2 replies
0 likes
PlanPremiumCountryUS My Question or Issue Today I tried to open and play my christmas playlist that has slowly been growing over the last 4 years or so. There are ~75 songs on the list. When I opened the playlist, however, almost every one of the son...
Plan Premium Country US My Question or Issue Today I tried to open and play my christmas playlist that has slowly been growing over the last 4 years or so. There are ~75 songs on t...
Regular
461 Views
1 replies
0 likes
PlanPremium Device(iPhone 8+, iPad 9)Operating System(iOS 12) Is it normal for Google Assistant to say “Sorry, I can’t play music on Spotify yet,” when the app is open, but in the background? I’ve been trying to get it to work with my Bose QC35ii hea...
Plan Premium Device (iPhone 8+, iPad 9) Operating System (iOS 12) Is it normal for Google Assistant to say “Sorry, I can’t play music on Spotify yet,” when the app is open, but ...
Regular
1091 Views
1 replies
0 likes
