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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48443 Views
  • 15 replies
  • 36 likes
  • 48443 Views
  • 15 replies
  • 36 likes

[CarPlay] Your Library Tab Removed

It appears that the 'Your Library' tab has been removed completely when using Apple CarPlay. This is incredibly frustrating as there is no way to select any media saved from my library, such as Podcasts. I can only choose from my 'Recently Played' no...

  • Newbie
  • It appears that the 'Your Library' tab has been removed completely when using Apple CarPlay.  This is incredibly frustrating as there is no way to select any media saved from my library, such as...
  • 293 Views
  • 0 replies
  • 0 likes
  • 293 Views
  • 0 replies
  • 0 likes

Ipod 2nd generation

I have been running Spotify very successfully on an Ipod Touch 2nd gen on IOS 5.1.1 for a very long time. However, although the ipod is connected to my wifi, whenever I use Spotify, it says Spotify is connecting constantly and cannot search etc while...

  • Casual Listener
  • I have been running Spotify very successfully on an Ipod Touch 2nd gen  on IOS 5.1.1 for a very long time. However, although the ipod is connected to my wifi, whenever I use Spotify, it says Spo...
  • 897 Views
  • 0 replies
  • 0 likes
  • 897 Views
  • 0 replies
  • 0 likes

Shuffle button disappeared after update

Premium DeviceIphone 7 ios 12My Question or Issue Shuffle button is gone after the new update

  • Regular
  • Premium     Device Iphone 7 ios 12 My Question or Issue   Shuffle button is gone after the new update  
  • brokenbeatnik
  • Newbie
  • 1987 Views
  • 4 replies
  • 0 likes
  • 1987 Views
  • 4 replies
  • 0 likes

Superuser Contribution spotify function

PlanPremiumCountry GermanyDevice(iPhone 7)Operating System(iOS 12.0.1) My Question or Issue I've a problem since yesterday. When i'm searching an artist for example Post Malone and click "show all songs", i'm listening to the first one..but when i wa...

  • Casual Listener
  • Plan Premium Country  Germany Device (iPhone 7) Operating System (iOS 12.0.1)   My Question or Issue  I've a problem since yesterday. When i'm searching an artist for example...
  • Peter
  • Spotify Legend
  • 705 Views
  • 4 replies
  • 0 likes
  • 705 Views
  • 4 replies
  • 0 likes

Superuser Contribution Searched song no longer plays next songs with same title in results?

In previous versions of spotify, whenever you searched a song and played it, the next search result in the list would automatically play. After an update, now everytime I play a search result it plays me a radio station based on the song instead of n...

  • Newbie
  • In previous versions of spotify, whenever you searched a song and played it, the next search result in the list would automatically play. After an update, now everytime I play a search result it play...
  • Peter
  • Spotify Legend
  • 719 Views
  • 1 replies
  • 0 likes
  • 719 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music goes on pause continuously

PlanPremiumsCountry ItalyDeviceIPHONE 8Operating SystemIOS 12.01 My Question or IssueHello everyone,it's been 2 days since when I play songs (even playlists downloaded to be listened to off line) Spotify pauses alone. Sometimes pressing play several ...

  • Casual Listener
  • Plan Premiums Country  Italy Device IPHONE 8 Operating System IOS 12.01   My Question or Issue Hello everyone, it's been 2 days since when I play songs (even playlists downloaded...
  • Peter
  • Spotify Legend
  • 379 Views
  • 1 replies
  • 0 likes
  • 379 Views
  • 1 replies
  • 0 likes

Superuser Contribution Listas continuas

Cómo hago para reproducir una lista que yo elija, después de otra lista?Las tengo en la misma carpeta, pero una vez que termina una lista, no continúa la siguiente. Gracias

  • Newbie
  •     Cómo hago para reproducir una lista que yo elija, después de otra lista? Las tengo en la misma carpeta, pero una vez que termina una lista, no continúa la siguiente. Gracias
  • Peter
  • Spotify Legend
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recently played keeps showing unplayed artists

PlanPremiumCountryBrazil DeviceIphone 8Operating SystemIt independs on the operational system, this issue have happened several times, even though i updated the OS. My Question or Issue There are times when the recently played shows the same weird an...

  • Casual Listener
  • Plan Premium Country Brazil   Device Iphone 8 Operating System It independs on the operational system, this issue have happened several times, even though i updated the OS.   My Q...
  • Peter
  • Spotify Legend
  • 733 Views
  • 2 replies
  • 0 likes
  • 733 Views
  • 2 replies
  • 0 likes

Shuffle Not Working Properly

PlanPremiumCountryUnited States DeviceiPhone 7 PlusOperating SystemiOS 12.0.1 My Question or IssueIn the past, when I shuffled my music, it would play a randomization of ALL the music in my library. Now when I go to “Songs” and hit “Shuffle Play”, it...

  • Casual Listener
  • Plan Premium Country United States   Device iPhone 7 Plus Operating System iOS 12.0.1   My Question or Issue In the past, when I shuffled my music, it would play a randomization ...
  • DevinRFarr
  • Casual Listener
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify forwarding automatically with Ford Sync 1

PlanPremiumCountryNetherlands DeviceiPhone XS, iPhone X, iPhone 8, iPhone 7Operating SystemiOS 12 My Question or IssueRecently got a new car (Ford Focus) with Sync 1.0, only possability to connect a iPhone is through USB. When connected it plays song...

  • Newbie
  • Plan Premium Country Netherlands  Device iPhone XS, iPhone X, iPhone 8, iPhone 7 Operating System iOS 12   My Question or Issue Recently got a new car (Ford Focus) with Sync 1.0, ...
  • Peter
  • Spotify Legend
  • 1355 Views
  • 1 replies
  • 0 likes
  • 1355 Views
  • 1 replies
  • 0 likes

Superuser Contribution Automatic Download of songs (playlist) after switching iPhone not happening

Plan - Premium / Country - GermanyDevice (iPhone XS Max) / Operating System (iOS 12.0) My Question or Issue: Hi Spotify-Community! I am using Spotify since many years and recently switched to the iPhone XS Max. All my playlists are there, but unfortu...

  • Newbie
  • Plan - Premium / Country - Germany Device (iPhone XS Max) / Operating System (iOS 12.0)   My Question or Issue:  Hi Spotify-Community!   I am using Spoti...
  • Peter
  • Spotify Legend
  • 1811 Views
  • 1 replies
  • 0 likes
  • Download mode doesn't work
    Download Playlists
    iPhone offline
    Offline availability not working
  • 1811 Views
  • 1 replies
  • 0 likes

Superuser Contribution CarPlay limiting lists to 200 items REALLY REALLY upset

Well.. first of all sorry for my 'bad' english as i am French Canadian i just got a brand new Nissan Murano 2018 and 'was' happy to think all the musici would listen in my car with my new Iphone 8 and my new family account i just paid for my son and ...

  • Newbie
  • Well.. first of all sorry for my 'bad' english as i am French Canadian   i just got a brand new Nissan Murano 2018 and 'was' happy to think all the music i would listen in my car with my new ...
  • Peter
  • Spotify Legend
  • 2416 Views
  • 1 replies
  • 1 likes
  • 2416 Views
  • 1 replies
  • 1 likes

Superuser Contribution Ecualizer iOS 12.0 and AirPlay

PlanPremiumCountryEcuador DeviceiPhone XOperating SystemiOS 12.0 My Question or Issue

  • Casual Listener
  • Plan Premium Country Ecuador   Device iPhone X Operating System iOS 12.0   My Question or Issue  
  • Peter
  • Spotify Legend
  • 455 Views
  • 2 replies
  • 1 likes
  • 455 Views
  • 2 replies
  • 1 likes

New radio function Spotify don’t working.

The new radio function on the search tab isn’t working. I try to touch the radio play button but nothing happens with genre radio.

  • Visitor
  • The new radio function on the search tab isn’t working. I try to touch the radio play button but nothing happens with genre radio.   
  • user-removed
  • Not applicable
  • 423 Views
  • 1 replies
  • 0 likes
  • 423 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t play podcasts suddenly.

It was playing fine the other day at but when I select my podcast the play button is un paused but no progress in the track is made. Clean restart done on my phone. Reinstalled spotify and cleaned cashe. Yes my volume is up. iPhone 5 version iOS 12.0...

  • Newbie
  • It was playing fine the other day at but when I select my podcast the play button is un paused but no progress in the track is made.    Clean restart done on my phone.  Reinstalled ...
  • Peter
  • Spotify Legend
  • 1426 Views
  • 1 replies
  • 1 likes
  • 1426 Views
  • 1 replies
  • 1 likes

Sharing songs to IG stories - just opens up log in page?

PlanPremiumCountryUSA DeviceiPhone 6Operating SystemiOS 12.0.1 My Question or IssueWhen I try to share a song to my instagram stories, it opens the instagram log in page (depsiteme being logged into my account on my phone already) and then after I lo...

  • Casual Listener
  •   Plan Premium Country USA   Device iPhone 6 Operating System iOS 12.0.1   My Question or Issue When I try to share a song to my instagram stories, it opens the instagram l...
  • SCAL86
  • Casual Listener
  • 918 Views
  • 5 replies
  • 2 likes
  • 918 Views
  • 5 replies
  • 2 likes

Will play every artist but one on iPhone 6a

Iphone 6spremium trial (basically signed up and didn’t even realize there was a free trial at first) issue: I can download any album or play any artist and listen offline/online except for one: artist: mike stud when downloaded it has the green box w...

  • Visitor
  • Iphone 6s premium trial (basically signed up and didn’t even realize there was a free trial at first)   issue: I can download any album or play any artist and listen offline/online except for...
  • user-removed
  • Not applicable
  • 503 Views
  • 4 replies
  • 0 likes
  • 503 Views
  • 4 replies
  • 0 likes

Solved!! No Radio or Browse Bar Shown on Premium

PlanPremiumCountry TurkeyDevice(iPhone SE, iPad Pro 9.7)Operating System(iOS 12.0.1) My Question or Issue My browse and radio tabs are missing even though I’m a premium user. I’ve read that those features are disabled for free users but like I’ve sai...

  • Newbie
  •   Plan Premium Country  Turkey Device (iPhone SE, iPad Pro 9.7) Operating System (iOS 12.0.1)   My Question or Issue  My browse and radio tabs are missing even though I...
  • Keanu_C
  • Community Legend
  • 664 Views
  • 1 replies
  • 0 likes
  • premium tabs
  • 664 Views
  • 1 replies
  • 0 likes

Some songs don’t reproduce in my iPhone

PlanpremiunCOLOMBIA Device(iPhone 8Operating SystemIos 10 My Question or Issue Some songs in my Spotify are not Reproducing. They look like it had been downloaded in my iPhone. This is in online mode

  • Casual Listener
  • Plan premiun COLOMBIA    Device (iPhone 8 Operating System Ios 10   My Question or Issue  Some songs in my Spotify are not Reproducing.  They look like it had been ...
  • Loxer
  • Community Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Remove Downloaded Song From Device

PlanPremium Device(iPhone 6)Operating System(iOS 12) My Question or Issue Hello, I am new to Spotify and was wondering if anyone knew how to remove a single downloaded song from iPhone device to free up space but not remove it from a playlist? Thanks

  • Casual Listener
  •   Plan Premium   Device (iPhone 6) Operating System (iOS 12)   My Question or Issue  Hello,    I am new to Spotify and was wondering if anyone knew how to re...
  • Loxer
  • Community Legend
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes