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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

logofeveryt

Visitor

238107 Views

56 replies

13 likes

  • 238107 Views
  • 56 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

158977 Views

507 replies

108 likes

  • 158977 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

108276 Views

19 replies

38 likes

  • 108276 Views
  • 19 replies
  • 38 likes

Superuser Contribution “Now playing” not in sync with Bose SoundTouch speakers

PlanPremiumCountryAustraliaDeviceiPhone 7+Operating SystemiOS 12 My Question or IssueScenario: I’m playing a Spotify playlist directly through my Bose SoundTouch speakers, then I open the app on my iPhone to use it as a remote. At this point I’m aske...

Visitor

Plan Premium Country Australia Device iPhone 7+ Operating System iOS 12   My Question or Issue Scenario: I’m playing a Spotify playlist directly through my Bose SoundTouch sp...

user-removed

Not applicable

2694 Views

6 replies

0 likes

Bose
remote
soundtouch
  • 2694 Views
  • 6 replies
  • 0 likes

Data Saver Feature (explained)

Hi, Can an official source please CONFIRM once and for all that the DATA SAVER feature is the following: 1) once set to ON, Spotify will ONLY stream at a Low rate of 24kbps when streaming over a Mobile/ Cellular data connection (this is automatic)2) ...

Newbie

Hi,    Can an official source please CONFIRM once and for all that the DATA SAVER feature is the following:   1) once set to ON, Spotify will ONLY stream at a Low rate of 24kbps wh...

Loxer

Community Legend

30743 Views

2 replies

8 likes

Feature
kiwi
NZ
  • 30743 Views
  • 2 replies
  • 8 likes

Solved!! Heavy Rotation, Please Rotate Away from My Spotify

I have been a Spotify premium member since Day One in the U.S. I listen to Classical. I NEVER want to listen to rap, hip-hop, or the like. NEVER. I especially don't want it in my face when I log on to Spotify. I NEVER want it to pollute my Spotify "H...

Regular

I have been a Spotify premium member since Day One in the U.S. I listen to Classical. I NEVER want to listen to rap, hip-hop, or the like. NEVER. I especially don't want it in my face when I log on t...

RayNYC

Newbie

39078 Views

14 replies

24 likes

  • 39078 Views
  • 14 replies
  • 24 likes

Songs won’t download

I’m trying to download a couple of songs onto my playlist and I’ve been checking previous answers like make sure there’s data/memory on the phone, deleting the app and redownload it, switch between WiFi and mobile data even updating my phone to the l...

Newbie

I’m trying to download a couple of songs onto my playlist and I’ve been checking previous answers like make sure there’s data/memory on the phone, deleting the app and redownload it, switch between W...

MarkCole0401

Regular

939 Views

2 replies

0 likes

  • 939 Views
  • 2 replies
  • 0 likes

Superuser Contribution Bad Bluetooth sound quality iOS 12

PlanPremium DeviceiPhone Xs Max Operating SystemiOS 12 My Question or IssueReceived my Xs Max today and when I use Spotify to playback in my BMW i3 via bluetooth the quality is really bad, I guess it is a IOS12 issue.It sounds like the music is very ...

Regular

Plan Premium   Device iPhone Xs Max   Operating System iOS 12   My Question or Issue Received my Xs Max today and when I use Spotify to playback in my BMW i3 via bluetooth th...

Ashhong1

Regular

32860 Views

91 replies

6 likes

  • 32860 Views
  • 91 replies
  • 6 likes

Language translation issues

Plan - Free, attempting to upgrade to premium Country - AustraliaDevice - IphoneOperating System - iOS 11 My Question or Issue I’m currently travelling overseas, my free subscription constraints no longer allow me to access Spotify through the app. I...

Newbie

Plan - Free, attempting to upgrade to premium  Country - Australia Device - Iphone Operating System - iOS 11   My Question or Issue  I’m currently travelling ...

Loxer

Community Legend

847 Views

1 replies

0 likes

  • 847 Views
  • 1 replies
  • 0 likes

Queue on iPhone not showing last song in queue

PlanPremiumCountry USDeviceiPhone 8Operating Systemios 10 My Question or Issue When I have songs in the queue the last one shows it’s there but won’t display and let me move it around. The queue will glitch if I try to move songs around too and won’t...

Newbie

Plan Premium Country  US Device iPhone 8 Operating System ios 10   My Question or Issue  When I have songs in the queue the last one shows it’s there but won’t display and le...

Lancesantos

Newbie

706 Views

2 replies

3 likes

  • 706 Views
  • 2 replies
  • 3 likes

Yerel dosyalar iOS'ta görünmüyor

Aynı wi-fi ağına bağlıyom uygulamalar her iki cihazda da güncel .mp3 uzantılı dosyaları bilgisayardan çalma listelerine ekliyor fakat iOS cihazımda asla görünmüyor ne yapmam lazım?

Regular

Aynı wi-fi ağına bağlıyom uygulamalar her iki cihazda da güncel .mp3 uzantılı dosyaları bilgisayardan çalma listelerine ekliyor fakat iOS cihazımda asla görünmüyor ne yapmam lazım?

DDay88

Newbie

5348 Views

11 replies

0 likes

  • 5348 Views
  • 11 replies
  • 0 likes

Iphone/Mobile History

PlanPremium StudentCountry CanadaDeviceiPhone 6 My Question or Issue Previously i had access to my history on mobile only when using spotify premium, now after resubscribing i dont see the option to view the history. My history does not sync between ...

Regular

  Plan Premium Student Country  Canada Device iPhone 6  My Question or Issue   Previously i had access to my history on mobile only when using spotify premium, now a...

MattSuda

Spotify Star

1293 Views

3 replies

0 likes

  • 1293 Views
  • 3 replies
  • 0 likes

Solved!! An error occurred

Plan: PremiumCountry:Sweden DeviceiPhone X, iPad Operating SystemiOS 12 My Question or IssueWhen I'm connected to wifi and I try to use the search function or the browse tab I get the error message "An error occured". If I turn off the wifi and use m...

Casual Listener

Plan:  Premium Country: Sweden  Device iPhone X, iPad  Operating System iOS 12   My Question or Issue When I'm connected to wifi and I try to use the search function or ...

amagicbean

Casual Listener

4800 Views

7 replies

0 likes

  • 4800 Views
  • 7 replies
  • 0 likes

Solved!! Add entire album to playlist.

Can we bring back the option to add an entire album to a playlist whiteout having to go through and add every song individually? We had this before and I used it regularly and loved it. But in recent updates it got removed and I want it back.

Newbie

Can we bring back the option to add an entire album to a playlist whiteout having to go through and add every song individually? We had this before and I used it regularly and loved it. But in recent...

Smellylettuce

Casual Listener

24264 Views

2 replies

20 likes

  • 24264 Views
  • 2 replies
  • 20 likes

Numerous glitches on most recent update. FIX!!!!!!!

PlanPremiumCountry USADeviceiPhone SEOperating System(iOS 10 My Question or IssueMy spotify app has become nearly unusable since the last few updates. For starters, the Que system is all messed up, as it will become unordered right after I order ever...

Regular

Plan Premium Country  USA Device iPhone SE Operating System (iOS 10   My Question or Issue My spotify app has become nearly unusable since the last few updates.  For starters...

Loxer

Community Legend

2044 Views

1 replies

0 likes

  • 2044 Views
  • 1 replies
  • 0 likes

Shuffle not turning off

Plan freeFreeCountry UsaDeviceiphone 6sOperating Systemios 10 My Question or Issue Shuffle isnt turning off at all there is no way to even toggle no button showing up at all i made the account on a amazon fire 7 and then i got it on my iphone it show...

Newbie

Plan free Free Country  Usa Device iphone 6s Operating System ios 10   My Question or Issue  Shuffle isnt turning off at all there is no way to even toggle no button showing ...

Loxer

Community Legend

984 Views

1 replies

0 likes

  • 984 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Sync Mac Local Files to my iPhone

PlanPremiumCountryAustralia DeviceMacBook Air, iPhone 6Operating SystemMacOS High Sierra and iOS 11 My Question or Issue I have some local files in iTunes on my Mac in Playlists in Spotify and they first weren't appearing on my iPhone, but then I ena...

Casual Listener

Plan Premium Country Australia   Device MacBook Air, iPhone 6 Operating System MacOS High Sierra and iOS 11   My Question or Issue  I have some local files in iTunes on my M...

Jemi

Spotify Legend

584 Views

1 replies

0 likes

  • 584 Views
  • 1 replies
  • 0 likes

Superuser Contribution Corrupted piece of music

PlanPremiumCountryMexico DeviceiPhone 5s and 8Operating SystemiOS 12 My Question or Issue Since I upgraded both of my devices this piece (https://open.spotify.com/track/7Fg29ArClctZi7CkKbd0od?si=zWhcDyCUSaCQ-KIkMfoyVQ) sounds like the file has been c...

Newbie

Plan Premium Country Mexico  Device iPhone 5s and 8 Operating System iOS 12   My Question or Issue  Since I upgraded both of my devices this piece (https://open.spotify.com/t...

Jemi

Spotify Legend

448 Views

1 replies

0 likes

  • 448 Views
  • 1 replies
  • 0 likes

Bringing up queue on new update?

PlanPremiumCountry USADeviceiPhone 6sOperating SystemiOS 10 My Question or IssueDo I really have to press two separate buttons now to bring up the queue instead of just hitting the top right corner? This is annoying as I use the queue a lot and never...

Casual Listener

Plan Premium Country  USA Device iPhone 6s Operating System iOS 10   My Question or Issue Do I really have to press two separate buttons now to bring up the queue instead of just ...

Loxer

Community Legend

1678 Views

1 replies

0 likes

queue
  • 1678 Views
  • 1 replies
  • 0 likes

How am I streaming my local files (on my windows PC) from my iPhone?

I know this title probably makes no sense at all. But I'll try my best to explain what I mean here. If you enlarge this screenshot above, you can see that there are some tracks in this playlist where the artist names are grey (obviously that means th...

Casual Listener

I know this title probably makes no sense at all. But I'll try my best to explain what I mean here.   If you enlarge this screenshot above, you can see that there are some tracks in this p...

Loxer

Community Legend

595 Views

2 replies

0 likes

  • 595 Views
  • 2 replies
  • 0 likes

Superuser Contribution iPhone won't sync/download local files

I don't know if this was the right place to post this question, but I am having issues with getting local files from my pc to sync and download to my iPhone. I did all the steps required to get it to download. And I've gotten it to the point where th...

Casual Listener

  I don't know if this was the right place to post this question, but I am having issues with getting local files from my pc to sync and download to my iPhone. I did all the steps required to g...

Dylan99

Casual Listener

1182 Views

4 replies

0 likes

  • 1182 Views
  • 4 replies
  • 0 likes

App crashes and each time restarts it plays the same song every single time.

My iPhone App crashes and each time I open the app again, it then restarts and plays one particular song every single time this issue occurs. It doesn’t play the song I was recently listening too. Or if I close the app and open it back up, it doesn’t...

Newbie

My iPhone App crashes and each time I open the app again, it then restarts and plays one particular song every single time this issue occurs. It doesn’t play the song I was recently listening too. Or...

Loxer

Community Legend

429 Views

1 replies

0 likes

  • 429 Views
  • 1 replies
  • 0 likes