Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70736 Views
  • 16 replies
  • 37 likes
  • 70736 Views
  • 16 replies
  • 37 likes

Superuser Contribution Podcast episodes skipping small amounts throughout

PlanPremiumCountryUSDeviceiPhone 14Operating SystemiOS 17.4 My Question or IssueI listen to a lot of podcasts and lately they’ve been skipping like a cd would when it had a scratch. It’s happened across multiple podcasts, so it seems like an overall ...

  • Casual Listener
  • Plan Premium Country US Device iPhone 14 Operating System iOS 17.4   My Question or Issue I listen to a lot of podcasts and lately they’ve been skipping like a cd would when it had a s...
  • Munchkinmaddie
  • Casual Listener
  • 847 Views
  • 2 replies
  • 0 likes
  • 847 Views
  • 2 replies
  • 0 likes

Superuser Contribution Carplay issues

PlanPremiumCountryNetherlandsDeviceIphone 15Operating SystemIOS 17.5 My Question or IssueHello, I have a quite annoying bug with Spotify in the car with CarPlay. Every time I connect my phone WIRED to my carplay system, I cannot start music from carp...

  • Casual Listener
  •   Plan Premium Country Netherlands Device Iphone 15 Operating System IOS 17.5   My Question or Issue Hello, I have a quite annoying bug with Spotify in the car with CarPlay. Ever...
  • MartinT
  • Moderator
  • 565 Views
  • 1 replies
  • 0 likes
  • 565 Views
  • 1 replies
  • 0 likes

Superuser Contribution music randomly stopping

PlanPremium Device(iPhone XR)Operating System(iOS 16) My Question or Issuealmost everytime i listen to music on my phone, every few songs the music just randomly stops, the song length and progress bar just go blank (image attached), and it doesn’t l...

  • Newbie
  • Plan Premium   Device (iPhone XR) Operating System (iOS 16)   My Question or Issue almost everytime i listen to music on my phone, every few songs the music just randomly stops, t...
  • Joan
  • Moderator
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify on Alexa frequently plays past the end of songs

PlanPremiumCountryGermanyDeviceAlexa Echo Gen. 4, Android, MacBook ProOperating SystemAndroid 14, macOS 14.1.2 My Question or IssueWhen playing over Alexa, Spotify frequently just stops playing music after a song ends, even though it there are more s...

  • Regular
  • Plan Premium Country Germany Device Alexa Echo Gen. 4, Android, MacBook Pro Operating System Android 14, macOS 14.1.2   My Question or Issue When playing over Alexa, Spotify frequently...
  • waces
  • Roadie
  • 444 Views
  • 4 replies
  • 0 likes
  • 444 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify is causing my XS to heat up.

so as far as I can tell with all my apps having background app refresh turned off Spotify almost immediately after I updated now will start to heat up my phone quickly after starting any tracks and then the app crashes approx 3 minutes later. i have ...

  • Casual Listener
  • so as far as I can tell with all my apps having background app refresh turned off Spotify almost immediately after I updated now will start to heat up my phone quickly after starting any tracks and t...
  • HGRitticuss
  • Regular
  • 7934 Views
  • 16 replies
  • 2 likes
  • 7934 Views
  • 16 replies
  • 2 likes

Stuttering on FIRST scroll in playlist with 120hz iPhone

Listen, if I'm the only one that can see this then I will shut up, but it has been an issue ever since the iPhones got 120hz screens. In fact, if I limit my phone 60hz the issue goes away! But here is the issue I'm seeing:Lets say I go to the 'Countr...

  • Newbie
  • Listen, if I'm the only one that can see this then I will shut up, but it has been an issue ever since the iPhones got 120hz screens. In fact, if I limit my phone 60hz the issue goes away! But here i...
  • lunarephemera
  • Newbie
  • 1575 Views
  • 6 replies
  • 2 likes
  • cover
    iOS
    iphone
    Optimization
    Scroll
    stutter
    stuttering
  • 1575 Views
  • 6 replies
  • 2 likes

how to remove songs and artist

There is an artist/band from the 1980s that I absolutely hate. But they keep popping up in my playlists because there are in the same genre of songs I love. HOW CAN I DELETE/REMOVE/BAN THIS BAND?!?! I'm going nuts here.

  • Newbie
  • There is an artist/band from the 1980s that I absolutely hate. But they keep popping up in my playlists because there are in the same genre of songs I love. HOW CAN I DELETE/REMOVE/BAN THIS BAND?!?! ...
  • Amayy
  • Spotify Star
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify app not working on IOS 17.4.1 IPhone

PlanFreeDevice(iPhone 11 Pro)Operating System(iOS 17.4.1) My Question or IssueHey there, I have recently unsubscribed from Spotify Premium after a few years, and I have updated my IOS to the latest version a few weeks back, but I am unsure this is re...

  • Casual Listener
  • Plan Free Device (iPhone 11 Pro) Operating System (iOS 17.4.1)   My Question or Issue Hey there, I have recently unsubscribed from Spotify Premium after a few years, and I have updated m...
  • lindalasagna
  • Casual Listener
  • 1440 Views
  • 2 replies
  • 0 likes
  • 1440 Views
  • 2 replies
  • 0 likes

Superuser Contribution Volume Normalisation not working

PlanPremiumCountryUnited KingdomDevice(iPhone 13Operating System(iOS 15.1.1 My Question or IssueI have an issue that when I am listening to music the volume of each song is different so I find myself having to keep turning my music up and down every ...

  • Newbie
  • Plan Premium Country United Kingdom Device (iPhone 13 Operating System (iOS 15.1.1   My Question or Issue I have an issue that when I am listening to music the volume of each song is d...
  • Grouperbobby
  • Newbie
  • 5428 Views
  • 13 replies
  • 4 likes
  • 5428 Views
  • 13 replies
  • 4 likes

Solved!!Superuser Contribution Bring back Label/Publisher names to the bottom of album page

Label names have disappeared from the bottom of album pages.It was one of the most (if not the most) important instruments to search/browse through artist albums by knowing which communities (labels) their albums came from. This info also helps to fi...

  • Music Fan
  • Label names have disappeared from the bottom of album pages. It was one of the most (if not the most) important instruments to search/browse through artist albums by knowing which communities (...
  • dr_michael
  • Music Fan
  • 4091 Views
  • 13 replies
  • 15 likes
  • label search
    labels
  • 4091 Views
  • 13 replies
  • 15 likes

How to remove unwanted podcast from top of home screen

iPhone 8 Plus iOS 14.6 US I played a podcast reciting a cult-y homeschool's pledge of allegiance to show my friend how creepy it is. For the last three months I can't get rid of the suggestion to continue listening to this podcast. I tried marking th...

  • Casual Listener
  • iPhone 8 Plus iOS 14.6 US   I played a podcast reciting a cult-y homeschool's pledge of allegiance to show my friend how creepy it is. For the last three months I can't get rid of the suggesti...
  • 123457246
  • Newbie
  • 3841 Views
  • 8 replies
  • 7 likes
  • 3841 Views
  • 8 replies
  • 7 likes

Spotify playing a “show” mid songs

During playback of music a couple times a day the song will pause mid track and there will be a short few seconds of another song playing quietly. When you look at the device it shows a screen that says “playing from show” at the top with the album c...

  • Visitor
  • During playback of music a couple times a day the song will pause mid track and there will be a short few seconds of another song playing quietly. When you look at the device it shows a screen that s...
  • ShaunaB11
  • Newbie
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Superuser Contribution Emailed local files wont play as part of playlist

I have always emailed myself files from my desktop to my iphone se 3rd gen to play on spotify. I save them to the Local Files folder from my email program. This has all worked fine.Lately, files that I email and then save to Local Files appear on the...

  • Regular
  • I have always emailed myself files from my desktop to my iphone se 3rd gen to play on spotify. I save them to the Local Files folder from my email program. This has all worked fine. Lately, file...
  • Eni
  • Moderator
  • 786 Views
  • 12 replies
  • 0 likes
  • 786 Views
  • 12 replies
  • 0 likes

Superuser Contribution How can I continue where I stopped in an album ?

When I stop an album and listen to an other album2 Spotify starts the album1 with song1 again. How can I avoid that ? Using iOS

  • Newbie
  • When I stop an album and listen to an other album2 Spotify starts the album1 with song1 again. How can I avoid that ? Using iOS
  • MartinT
  • Moderator
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't enter 2nd lvl folder on CarPlay

iPhone 12 Mini, iOS 15, latest Spotify, tested on Volvo S90 and BMW iX3. The 2nd level folder doesn't even show the little arrow on the left side of the list, after clicked, it starts playing the entire folder. This problem has been fixed before, but...

  • Music Fan
  • iPhone 12 Mini, iOS 15, latest Spotify, tested on Volvo S90 and BMW iX3.   The 2nd level folder doesn't even show the little arrow on the left side of the list, after clicked, it starts playin...
  • felle42
  • Casual Listener
  • 851 Views
  • 4 replies
  • 3 likes
  • iOS CarPlay
  • 851 Views
  • 4 replies
  • 3 likes

Superuser Contribution Music skips when listening offline w Apple Watch 6

During offline listening, my Apple Watch 6 skips randomly. it can be up to 5-10 times each song, enough to be annoying. If I connect the Apple Watch to my iPhone or to a hotspot from another iPhone, I don't have this problem. I have tried to re-downl...

  • Regular
  • During offline listening, my Apple Watch 6 skips randomly.  it can be up to 5-10 times each song, enough to be annoying.  If I connect the Apple Watch to my iPhone or to a hotspot from anot...
  • luizfef
  • Visitor
  • 3087 Views
  • 9 replies
  • 3 likes
  • 3087 Views
  • 9 replies
  • 3 likes

Songs are added twice

Hello, PlanPremium FamilyCountryUSADeviceIphone 13 pro My Question or IssueEvery time I add a song to my playlists using any method, the song is added twice. If I try to remove the same song added twice, it removes both instances of the song.

  • Newbie
  • Hello,     Plan Premium Family Country USA Device Iphone 13 pro   My Question or Issue Every time I add a song to my playlists using any method, the song is added twice. If ...
  • MateusM
  • Spotify Star
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Solved!! Add recently added songs to the top of existing playlists

This is my one pet hate when it comes to spotify playlists. I wish the new songs that I add to existing playlist, would be added to the top of the list so they're played at the beginning, rather than the end and flicking through older songs. If this ...

  • Visitor
  • This is my one pet hate when it comes to spotify playlists.   I wish the new songs that I add to existing playlist, would be added to the top of the list so they're played at the beginning, ...
  • Eman55
  • Visitor
  • 139758 Views
  • 45 replies
  • 27 likes
  • Social & Random
  • 139758 Views
  • 45 replies
  • 27 likes

Superuser Contribution Local Files Still Not Showing Up

 I’ve turned on the local file option on the app, the local network and media on settings, but the Spotify file is still not showing up. I even deleted the app, but that just made my already existing local file songs to be unplayable. The playlist of...

BBEF8B3F-78BC-46B7-A1BA-FAD54B8249F7.png 2D178597-F0CB-4D67-8AEB-24118BB4E6FC.png BFCA2052-2ED1-4ED9-9F4F-69E1654941F6.png
  • Casual Listener
  •   I’ve turned on the local file option on the app, the local network and media on settings, but the Spotify file is still not showing up. I even deleted the app, but that just made my already existi...
  • Ivelina
  • Moderator
  • 599 Views
  • 3 replies
  • 0 likes
  • local files
  • 599 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Splits a playlist

I have a premium account and a playlist that has become way too long.I would like to take half of the songs and create a new playlist with those.How can I select all the songs at the same time on an IPhone SE?

  • Casual Listener
  • I have a premium account and a playlist that has become way too long. I would like to take half of the songs and create a new playlist with those. How can I select all the songs at the same time ...
  • Ivelina
  • Moderator
  • 27649 Views
  • 13 replies
  • 0 likes
  • 27649 Views
  • 13 replies
  • 0 likes