Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
MattSuda
For some strange reason, my app just refuses to show me my local files no matter what i do. I have sdded them to my spotify folder, i have done a full reset of the app. No forum is helping me, however what i think is the solution is spotify in settin...
Still hear ads
the lyrics tab is no longer available under any of the now playing tabs. PlanPremiumCountryUSA DeviceiPhone 13 My Question or Issue
Apple Watch Ultra 2 userLatest Spotify version in my iPhone 12 the app worked perfectly until the heart icon changed to the new ticking way as on the computer,web,iPhone. on the watch I trying to saved the song instead playlist to my liked songs and ...
PlanPremiumCountryUnited StatesDeviceiPhone 11 Operating SystemiOS 14.3 My Question or IssueWhen I'm playing music on my iPhone I'm trying to make my songs transition into each other seamlessly, but it won't work on my iPhone. I've enabled gapless pl...
Many users claim I am able to jump to the currently playing song in a playlist by clicking the album title in now playing. However, while this takes me to the currently playlist, it does not scroll to the currently playing song. Unsure if this is a b...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Há anos atrás desabilitei a função auto play e aí agora do nada começou ter sugestão de músicas não salvas novamente entre minhas músicas salvas. Não quero sugestão nenhuma!!!!!
My Question or Issue Hello, I've just updated to the latest version of Spotify on iOS and the number of subscribers has disappeared from the top of each playlist.I think it's a real shame, because it's important to be neutral and offer your subscribe...
PlanPremiumCountryGermanyDeviceIphone XrOperating SystemIos 14 My Question or IssueIf I start Playback in Spotify and switch to Facebook App it randomly stops playback while scroling trough timeline. Autoplayback for videos in App is switched off. It...
When i play songs on iOs 17, the album cover does not show in big in the lock screen, i uninstalled an reinstalled the app, deleted cache, but it does not work
On my desktop app, songs are playing but no audio is working on my headphones. I've checked all of my output settings on my computer, and the Spotify sound slider is turned all the way up. Please help.
I've disliked this missing functionality for .. years. literally. If you create your own playlists it keeps it sorted by old to new meaning recently added songs get added at the end. On Android and on the Desktop version it is different, here you can...
PlanPremiumCountryUKDeviceiPhone 13Operating SystemiOS 5.4 My Question or IssueI have a brand new iPhone 13 and now I have brand new AirPods 3rd generation. Spotify is pausing after a few seconds every time I use it. I have tried removing the app and...
Is it not available in Europe?
PlanPremiumCountryAustraliaDeviceiPhoneOperating SystemiOS My Question or IssueFor the last several days my "Recently Played" list on the home page has disappeared, and all I can see now are the lists that were usually beneath that. I tried signing i...
PlanPremiumCountryPolandDevice(iPhone XR)Operating System(iOS 15.1, Windows 10) My Question or IssueHello!The other day all of my downloaded songs just stopped working, all had the red arrow next to them which means that they didn't download/sync wit...
Plan: Premium version 8.5.31.989 | Country: USA | Device: iPhone XS Max w/ iOS 12.3.1 I have a 2015 Mazda 6 (Touring), which comes with the bluetooth infotainment system. I play my music off of spotify while connected to the car via bluetooth. I have...
My tastes have changed. I want to delete some of my original artists when I set up my account and add new ones. How do I do it? (At this rate Ill never want to add another favourite artist as Spotify makes it too difficult to change my tastes.)
So ive tried literally everything and i still see spotify video podcasts. Ive tried the turning off data saver, ive tried all the online troubleshooting. Nothing has worked so far. I cant see the button to turn it on when im on PC, it doesnt appear w...