Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

Dannythyuhh

Casual Listener

143070 Views

503 replies

108 likes

  • 143070 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

99813 Views

19 replies

38 likes

  • 99813 Views
  • 19 replies
  • 38 likes

Can I publish audiobooks as podcasts without the author’s consent?

I want to publish audiobooks, though I don’t know how to get an author’s consent. Can I just publish the (self-recorded) audiobooks as podcasts or is it illegal?

Visitor

I want to publish audiobooks, though I don’t know how to get an author’s consent. Can I just publish the (self-recorded) audiobooks as podcasts or is it illegal?

Maxim

Spotify Star

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify app on IOS won't allow me to login with my password?

I log in an out frequently between work and personal accounts and on the login screen on the app, tapping on 'Log in' brings me to log in without password, prompting me to change my password rather than just log in.

Casual Listener

I log in an out frequently between work and personal accounts and on the login screen on the app, tapping on 'Log in' brings me to log in without password, prompting me to change my password rather t...

OscarDC

Moderator

1190 Views

5 replies

0 likes

  • 1190 Views
  • 5 replies
  • 0 likes

Spotify Queue is broken

PlanPremium CountryScotland DeviceiPhone 13Operating SystemiOS 17.5.1 My Question or IssueAs stated in the title, the whole song queuing system seems to be broken. I have tried to attach screen recordings to show it but the community posts don’t seem...

Newbie

  Plan Premium   Country Scotland   Device iPhone 13 Operating System iOS 17.5.1   My Question or Issue As stated in the title, the whole song queuing system seems to...

gregory109

Regular

533 Views

1 replies

0 likes

  • 533 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Liked Songs] Shuffle button resets when switching back to liked songs

When I have shuffle toggled on in Liked songs, then switch to another playlist, then switch back to liked songs, shuffle will be toggled off. This only occurs when I control playback from my Spotify app on iOS. I tested on desktop version, and this i...

Casual Listener

When I have shuffle toggled on in Liked songs, then switch to another playlist, then switch back to liked songs, shuffle will be toggled off. This only occurs when I control playback from my Spotify ...

Eni

Moderator

2952 Views

16 replies

2 likes

  • 2952 Views
  • 16 replies
  • 2 likes

Superuser Contribution My Spotify plays random music that I didn't choose!

When I play the songs in my palylist, it randomly selects another song even if I didn't click the Next option. Sometimes, it plays someone else's playlist. No one knows my log in except me. I'm not sure what's going on! HELP!!!

Music Fan

When I play the songs in my palylist, it randomly selects another song even if I didn't click the Next option. Sometimes, it plays someone else's playlist. No one knows my log in except me. I'm not s...

Tommyry4n

Newbie

10185 Views

8 replies

1 likes

  • 10185 Views
  • 8 replies
  • 1 likes

Superuser Contribution Song unavailable but shows up in search and text is not grey

I’m trying to listen to Shatter Me by Lindsay Sterling but it says the song is unavailable. Majority of the album it’s in is also greyed out (except for one song). What’s weird though is that the song shows up in search unlike other unavailable songs...

Casual Listener

I’m trying to listen to Shatter Me by Lindsay Sterling but it says the song is unavailable. Majority of the album it’s in is also greyed out (except for one song). What’s weird though is that the son...

Ivelina

Moderator

581 Views

1 replies

0 likes

  • 581 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not seeing sonos group

I'm using the Spotify app on my iphone. I can choose to play music to each of 3 individual Sonos speakers I have. I also have a Sonos group set up in the Sonos app, but the Spotify app doesn't see that group as an available destination for music. How...

Casual Listener

I'm using the Spotify app on my iphone.  I can choose to play music to each of 3 individual Sonos speakers I have.  I also have a Sonos group set up in the Sonos app, but the Spotify app do...

sfdg

Regular

2419 Views

3 replies

1 likes

  • 2419 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Auto playlists with multiple artists

Hello, Recently I made a playlist where I only selected artists (3) and then Spotify added songs based on those artists or similar. How do I do this again? PlanPremiumCountryAustraliaDeviceIphone X IOS15

Casual Listener

Hello,   Recently I made a playlist where I only selected artists (3) and then Spotify added songs based on those artists or similar.   How do I do this again?   Plan Premium C...

MLowry

Newbie

14284 Views

5 replies

1 likes

  • 14284 Views
  • 5 replies
  • 1 likes

Superuser Contribution Podcasts downloading super slowly

PremiumUS iPhone 7iOS 13.5.1 Whenever I try to download podcasts, they download extremely slowly for no reason at all. I have tried restarting phone e, reinstalling Spotify, going into airplane mode and back out, but it still takes like an hour to do...

Casual Listener

Premium US   iPhone 7 iOS 13.5.1   Whenever I try to download podcasts, they download extremely slowly for no reason at all. I have tried restarting phone e, reinstalling Spotify, goi...

Elena

Moderator

9010 Views

9 replies

1 likes

  • 9010 Views
  • 9 replies
  • 1 likes

My playlist doesn't play my songs

Once I got the premium my playlist only allow me to play one or two songs online and offline I don't know how to fix it

Visitor

Once I got the premium my playlist only allow me to play one or two songs online and offline I don't know how to fix it

jason34q

Casual Listener

436 Views

2 replies

0 likes

  • 436 Views
  • 2 replies
  • 0 likes

What's New on iOS not updating and freezing time to time

PlanPremiumCountryIrelandDeviceiPhone 15 PlusOperating SystemiOS 17.5.1 My Question or IssueThe iOS app is really not working properly at all. What's New does not load correctly and when I click on a podcast it takes a long time to load and sometime ...

Newbie

Plan Premium Country Ireland Device iPhone 15 Plus Operating System iOS 17.5.1   My Question or Issue The iOS app is really not working properly at all. What's New does not load correc...

gregory109

Regular

479 Views

1 replies

0 likes

  • 479 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cover art for local files in iphone

I have a song that i imported to spotify and i didn't like the fact that there was no cover art for it so i added a cover art using media player, it worked on my laptop's spotify but it didn't work on my iphone's spotify

Visitor

I have a song that i imported to spotify and i didn't like the fact that there was no cover art for it so i added a cover art using media player, it worked on my laptop's spotify but it didn't work o...

Ivelina

Moderator

445 Views

1 replies

0 likes

  • 445 Views
  • 1 replies
  • 0 likes

Superuser Contribution ‘Add to Playlist’ option no longer an option on the app (IOS)

When I clicked the three dots on the corner of a song to Add to Playlist, the option no longer exists. I first noticed this 2-3 weeks ago. I checked for updates. To troubleshoot, I logged out, delete the entire app, downloaded the app, logged in and ...

Casual Listener

When I clicked the three dots on the corner of a song to Add to Playlist, the option no longer exists. I first noticed this 2-3 weeks ago. I checked for updates. To troubleshoot, I logged out, delete...

LuSyo

Casual Listener

1396 Views

6 replies

0 likes

  • 1396 Views
  • 6 replies
  • 0 likes

Superuser Contribution Facebook Log In Error

PlanFamilyCountryUKDeviceiPhone 14Operating SystemiOS My Question or IssueMy desktop Spotify connects fine using my facebook account. My iOS app keeps giving me my daughter's facebook to log in, and not my own. I've been into my daughter's facebook a...

Casual Listener

Plan Family Country UK Device iPhone 14 Operating System iOS   My Question or Issue My desktop  Spotify connects fine using my facebook account.   My iOS app keeps giving m...

AlejaR

Moderator

727 Views

1 replies

0 likes

  • 727 Views
  • 1 replies
  • 0 likes

Superuser Contribution I close the app, re-open app does not continue to play the most recent music/podcast

PlanPremiumCountryUSADevice(iPhone 15 Pro)Operating System(iOS 17.5) My Question or IssueWhenever I close the app, upon re-opening it, the "playing" bar on the bottom is empty. I have to restart my playlist or podcast. Thought deleting the app and re...

Casual Listener

Plan Premium Country USA Device (iPhone 15 Pro) Operating System (iOS 17.5)   My Question or Issue Whenever I close the app, upon re-opening it, the "playing" bar on the bottom is empt...

Eni

Moderator

624 Views

2 replies

0 likes

  • 624 Views
  • 2 replies
  • 0 likes

Superuser Contribution Incorrect width of headers on iPad, and unable to scroll on the side of the content.

I have an 11-inch iPad Pro from 2022. Some headers on the homepage are too narrow, regardless of whether my iPad is in portrait or landscape orientation. Inside the library, I also can’t scroll on the side of the content when in landscape orientation...

Casual Listener

I have an 11-inch iPad Pro from 2022. Some headers on the homepage are too narrow, regardless of whether my iPad is in portrait or landscape orientation. Inside the library, I also can’t scroll on th...

AlexanderJansson

Casual Listener

698 Views

4 replies

0 likes

  • 698 Views
  • 4 replies
  • 0 likes

Spotify jam doesn’t work

PlanPremiumCountryNorway DeviceiPhone 13 and iPhone 8Operating System(iOS 16.7.8 and 17.5.1) My Question or IssueWe invite eachother with sms/ iMessage, snap, airdrop, Facebook messenger but nothing works. we click the link and we get into the Spotif...

Casual Listener

Plan Premium Country Norway  Device iPhone 13 and iPhone 8 Operating System (iOS 16.7.8 and 17.5.1)   My Question or Issue We invite eachother with sms/ iMessage, snap, airdrop, F...

MateusM

Spotify Star

619 Views

3 replies

0 likes

  • 619 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can't play downloaded songs/podcasts when offline

Recently, I have been consistently unable to playback downloaded podcasts/music. All of my podcasts play fine when I'm online. However, as soon as I'm outside of Wi-Fi range, nothing can be played back. Additional context: I download all of my music/...

Casual Listener

Recently, I have been consistently unable to playback downloaded podcasts/music. All of my podcasts play fine when I'm online. However, as soon as I'm outside of Wi-Fi range, nothing can be played b...

Eni

Moderator

926 Views

3 replies

0 likes

  • 926 Views
  • 3 replies
  • 0 likes

Superuser Contribution Downloaded podcast episodes won't show on apple watch

Hi Eni,Sorry to jump on this thread - i could not find how to start a new one?For the last week when i download podcasts to my apple watch, when i go to the 'downloaded' tab, it says for eg i have 4 downloaded episodes. But the individual episodes ar...

Regular

Hi Eni, Sorry to jump on this thread - i could not find how to start a new one? For the last week when i download podcasts to my apple watch, when i go to the 'downloaded' tab, it says for eg i hav...

Maria

Moderator

1598 Views

14 replies

0 likes

  • 1598 Views
  • 14 replies
  • 0 likes