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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

36427 Views

40 replies

10 likes

  • 36427 Views
  • 40 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

101682 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1266 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

298526 Views

61 replies

16 likes

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  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125571 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

New device but 0 songs

When i login on my new phone i can see al my playlists but 0 saved songs.

Newbie

When i login on my new phone i can see al my playlists but 0 saved songs. 

Billy-J

Spotify Star

488 Views

1 replies

0 likes

  • 488 Views
  • 1 replies
  • 0 likes

Notifications on iOS

Hi! I use Spotify with my iPhone but I have never received a push notification. In the option section we can select push notification for new music, playlist update, artist update, etc... But it has never been working. Of course notifications are act...

Newbie

Hi!  I use Spotify with my iPhone but I have never received a push notification. In the option section we can select push notification for new music, playlist update, artist update, etc... But ...

Loxer

Community Legend

1251 Views

1 replies

0 likes

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  • 1 replies
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Queue is bugging

PlanPremiumCountryGermanyDeviceiPhone SEOperating System(iOS 10 My Question or Issue Wassup guys I'm having problems with my songs in queue. When I move some songs to the queue they dont get listed at all, the process actually works, the song is move...

Newbie

Plan Premium Country Germany Device iPhone SE Operating System (iOS 10   My Question or Issue   Wassup guys   I'm having problems with my songs in queue. When I move some ...

Loxer

Community Legend

553 Views

1 replies

0 likes

  • 553 Views
  • 1 replies
  • 0 likes

Recovering old saved playlist from iPhone

PlanPremiumCountryFinlandDeviceiPhone 4Operating SystemiOS 7.1 & Windows 7 My Question or IssueSpotify has a playlist called Chill Tracks.It has changed over the years and I'd love to listen to the old songs from the past which I can't remember anymo...

Newbie

Plan Premium Country Finland Device iPhone 4 Operating System iOS 7.1 & Windows 7   My Question or Issue Spotify has a playlist called Chill Tracks. It has changed over the years ...

Loxer

Community Legend

452 Views

1 replies

0 likes

  • 452 Views
  • 1 replies
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Log in

PlanPremiumCountry GermanyDeviceiPhone 8Operating SystemiOS 12 My Question or Issue I was logged out of my iPhone Spotify app and since then I’m not able to log back in. I can log in to my iPad app and on computers at well - only the iPhone app doesn...

Casual Listener

Plan Premium Country  Germany Device iPhone 8 Operating System iOS 12   My Question or Issue  I was logged out of my iPhone Spotify app and since then I’m not able to log bac...

Loxer

Community Legend

680 Views

4 replies

0 likes

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  • 4 replies
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the new update

The new update isnt showing me the list of songs on my playlists or my ‘favourited’ songs and when i plag music the whole playlist doesnt show. The update has rlly Dissapointed me.

Newbie

The new update isnt showing me the list of songs on my playlists or my ‘favourited’ songs and when i plag music the whole playlist doesnt show. The update has rlly Dissapointed me. 

Billy-J

Spotify Star

538 Views

1 replies

1 likes

  • 538 Views
  • 1 replies
  • 1 likes

Cant instal premium in my display.

Im trying to install premium in my iphone but it says its not possible for my display

Newbie

Im trying to install premium in my iphone but it says its not possible for my display

Billy-J

Spotify Star

475 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

unable to play downloaded songs on iOS

So ever since I got my new phone and downloaded spotify on it (a few months ago) I have had an issue with some of my songs not being able to be played even though they are downloaded, etc. And by not being able to be played, I mean that the bar down ...

Newbie

So ever since I got my new phone and downloaded spotify on it (a few months ago) I have had an issue with some of my songs not being able to be played even though they are downloaded, etc.  And...

Billy-J

Spotify Star

560 Views

1 replies

0 likes

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  • 1 replies
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Error Home page

The app couldn’t show the Home page. 

Newbie

The app couldn’t show the Home page. 

Billy-J

Spotify Star

640 Views

1 replies

0 likes

  • 640 Views
  • 1 replies
  • 0 likes

Wireless EarPods. Both work but not together!

So they’re both paired to my iPhone but only one works at a time! If I click the button on Spotify, it gives me the options to play the left, right or via my phone. I can switch between left or right but can’t get BOTH to work Please help!

Newbie

So they’re both paired to my iPhone but only one works at a time! If I click the button on Spotify, it gives me the options to play the left, right or via my phone. I can switch between left or right...

Billy-J

Spotify Star

2177 Views

1 replies

2 likes

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  • 1 replies
  • 2 likes

Battery issue and heat

a Lot of people are complaIning can we get a response please? Or at least in known issues? https://www.reddit.com/r/apple/comments/8kmas7/spotify_destroying_battery_on_1131/

Gig Goer

a Lot of people are complaIning   can we get a response please? Or at least in known issues?   https://www.reddit.com/r/apple/comments/8kmas7/spotify_destroying_battery_on_1131/

Billy-J

Spotify Star

888 Views

1 replies

3 likes

  • 888 Views
  • 1 replies
  • 3 likes

Doesn't play anything

On an iphone 7, new dowload, nothing plays music. Just get redirected to - this is a premium service please upgrade?

Casual Listener

  On an iphone 7, new dowload, nothing plays music. Just get redirected to - this is a premium service please upgrade?    

Billy-J

Spotify Star

480 Views

1 replies

0 likes

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  • 1 replies
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Spotify won’t open

Planpremium Country USADeviceiphone 8 plusOperating SystemiOS 10 My Question or Issue I go to open my spotify and it shows me the logo and black screen and then it kicks it self off. It take me back to the app like if i were to hit the home button.

Newbie

Plan premium  Country  USA Device iphone 8 plus Operating System iOS 10   My Question or Issue  I go to open my spotify and it shows me the logo and black screen and the...

Billy-J

Spotify Star

820 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Can’t play any music

PlanFreeCountry DeviceiPhone 7Operating SystemiOS 10 My Question or Issue Whenever I try to play a playlist of any kind something pops up saying “couldn’t open link” and “spotify can’t open this type of link on this type of device”.

Newbie

Plan Free Country   Device iPhone 7 Operating System iOS 10   My Question or Issue  Whenever I try to play a playlist of any kind something pops up saying “couldn’t open link...

Billy-J

Spotify Star

398 Views

1 replies

0 likes

  • 398 Views
  • 1 replies
  • 0 likes

Why has my Spotify stopped working

PlanFreeCountryireland DeviceiPhone 5sOperating SystemiOS 11.5 My Question or Issue When I go onto my Spotify and click favourites or any playlist at all it comes up that it won’t work on this device and it was working earlier today so I dont underst...

Newbie

  Plan Free Country ireland   Device iPhone 5s Operating System iOS 11.5   My Question or Issue  When I go onto my Spotify and click  favourites or any playlist a...

Billy-J

Spotify Star

1121 Views

1 replies

0 likes

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  • 1 replies
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Constantly Pausing: Can't listen to any music!

PlanPremiumCountryUnited StatesDeviceiPhone 7 PlusOperating SystemiOS 12.1 My Question or IssueThis morning all of the sudden my spotify has not been working. Any song I try to play, it just pauses right away. Whenever I click play, the song will pla...

Newbie

Plan Premium Country United States Device iPhone 7 Plus Operating System iOS 12.1   My Question or Issue This morning all of the sudden my spotify has not been working. Any song I try ...

Loxer

Community Legend

1056 Views

1 replies

1 likes

Can't play songs
pausing
Pausing playback
  • 1056 Views
  • 1 replies
  • 1 likes

Solved!! iPod Touch 5th Generation Performance

Hello. I am a Spotify premium user and I am wondering how performance is on an iPod Touch 5 running the latest version of Spotify. I wouldn't want to buy it if it lags, crashes, or has a lot of bugs. Does anyone have Spotify on their iPod touch 5th G...

Casual Listener

   Hello. I am a Spotify premium user and I am wondering how performance is on an iPod Touch 5 running the latest version of Spotify. I wouldn't want to buy it if it lags, crashes, or...

Billy-J

Spotify Star

7241 Views

3 replies

0 likes

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  • 3 replies
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Solved!! No sort options available on iphone 8+

I had an iphone 7+ that I upgraded to an 8+ a couple months ago. Spotify premium worked flawlessly on the 7+, but from the get go is not functioning the same on the 8+. The main reasons I have premium are for playing songs in order and for being able...

Casual Listener

I had an iphone 7+ that I upgraded to an 8+ a couple months ago.  Spotify premium worked flawlessly on the 7+, but from the get go is not functioning the same on the 8+.  The main reasons I...

Nickjvw

Casual Listener

973 Views

2 replies

0 likes

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RE: Volume fluctuates when playing songs in car via bluetooth

PlanPremiumCountry ukDeviceiphone xs maxOperating SystemiOS 12 My Question or Issue When i connect my phone to my car and play songs through spotify via bluetooth, the volume of the music suddenly gets lowered for a good 5-10 seconds then returns bac...

Regular

Plan Premium Country  uk Device iphone xs max Operating System iOS 12   My Question or Issue  When i connect my phone to my car and play songs through spotify via bluetooth, ...

GFarzy

Regular

6445 Views

8 replies

0 likes

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  • 8 replies
  • 0 likes

Lockscreen/control center skipping disabled

For some reason I’m only able to skip songs while in the Spotify app? This is really inconvenient since every time a song I’m not in the mood for comes up I have to go into the app itself. It wasn’t this way before. iPhone 7iOS 12United StatesPremium...

Visitor

For some reason I’m only able to skip songs while in the Spotify app? This is really inconvenient since every time a song I’m not in the mood for comes up I have to go into the app itself. It wasn’t ...

Loxer

Community Legend

720 Views

2 replies

0 likes

  • 720 Views
  • 2 replies
  • 0 likes