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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30714 Views

40 replies

9 likes

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  • 40 replies
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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95435 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1037 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293862 Views

60 replies

15 likes

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  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123772 Views

19 replies

38 likes

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  • 19 replies
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Apple EarPods simply skipping, pausing or speeding up music

So, in the last 15 months I’ve had two iPhone 7s, (one faulty and replaced, one stolen) and have just upgraded to an iPhone X. With each phone I have experienced the same issue. When using Spotify, my music either jumps, pauses, and most recently ran...

Visitor

So, in the last 15 months I’ve had two iPhone 7s, (one faulty and replaced, one stolen) and have just upgraded to an iPhone  X. With each phone I have experienced the same issue. When using Spot...

1606 Views

0 replies

1 likes

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Superuser Contribution An error occured: TRY AGAIN

I keep getting the message "An error occured: TRY AGAIN." I tried updating the app and my iOS. I deleted the app and insalled it agian. I also tried reatarting my iPad. Nothing works. Spotify plays just fine on my Samsung Phone, just not my iPad. Ple...

Newbie

I keep getting the message "An error occured: TRY AGAIN." I tried updating the app and my iOS. I deleted the app and insalled it agian. I also tried reatarting my iPad. Nothing works. Spotify plays j...

Ferus1

Newbie

1561 Views

2 replies

0 likes

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  • 2 replies
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Follow tab is gone!

I can’t find the follow tab! It used to be right under the artist’s name but now there’s nothing there! Help!!

Casual Listener

I can’t find the follow tab!  It used to be right under the artist’s name but now there’s nothing there!  Help!!  

Keanu_C

Community Legend

617 Views

1 replies

0 likes

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  • 1 replies
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Local files not transferring to new iphone

I've just upgraded iphones from a 6s to 8 and my local files on my mac are not transferring to my new phone.I've tried uninstalling spotify on phone and mac, reloading the local files to spotify and flicking the download buttons on and off. Why are t...

Newbie

I've just upgraded iphones from a 6s to 8 and my local files on my mac are not transferring to my new phone. I've tried uninstalling spotify on phone and mac, reloading the local files to spotify an...

308 Views

0 replies

0 likes

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premium

O meu Spotify era premium e de repente ele deixou de ser e desde entao meu pai me manda o convite pra ser premium pelo email e aparece uma notificação dizendo que eu n posso. Alguem pode me ajudar pf? Abraços

Newbie

O meu Spotify era premium e de repente ele deixou de ser e desde entao meu pai me manda o convite pra ser premium pelo email e aparece uma notificação dizendo que eu n posso. Alguem pode me ajudar pf...

Bittencourt

Spotify Star

398 Views

1 replies

0 likes

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  • 1 replies
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Solved!! I want the music that I want

When I use Spotify on my computer I have no problem playing songs ... but with the phone (iPhone) it does not let me play the music that I want ... it just lets me put the songs in random and I do not know what to do .. Does anyone know how to solve ...

Casual Listener

When I use Spotify on my computer I have no problem playing songs ... but with the phone (iPhone) it does not let me play the music that I want ... it just lets me put the songs in random and I do no...

martu99

Casual Listener

750 Views

4 replies

0 likes

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Spotify starts playing automatically on Alexa...at all hours.

I stream music to my Alexa through spotify. After I tell Alexa to stop, a few minutes/hours later, the music just starts up again on its own. Not all the time, but often. And sometimes in the middle of the night. I have tried reinstalling the apps, r...

Newbie

I stream music to my Alexa through spotify. After I tell Alexa to stop, a few minutes/hours later, the music just starts up again on its own. Not all the time, but often. And sometimes in the middle ...

Rrazon

Newbie

1308 Views

2 replies

7 likes

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  • 2 replies
  • 7 likes

My Songs Library is gone

I lunch the Spotify today and I noticed that a new layout was applied to my app, but this new layout removed my Songs Library and replaced it with a “Favorites” playlist which doesn’t have all of the songs from my library. How do I get my Songs Libra...

Newbie

I lunch the Spotify today and I noticed that a new layout was applied to my app, but this new layout removed my Songs Library and replaced it with a “Favorites” playlist which doesn’t have all of the...

371 Views

0 replies

0 likes

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Shuffling now going to artists that are not even related to artist I'm listening to

Why is the shuffling on a free subscription on mobile now going to an artist that is NOT even related to the artist I am listening to? Example: Listening to Led Zeppelin album, shuffles to Taylor Swift or some other contemporary pop music. This is al...

Roadie

Why is the shuffling on a free subscription on mobile now going to an artist that is NOT even related to the artist I am listening to? Example: Listening to Led Zeppelin album, shuffles to Taylor Swi...

ab333

Regular

717 Views

3 replies

1 likes

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  • 3 replies
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spotify plays/pauses song when moving

when i move and have my phone locked, spotify plays or pauses or switches songs when i move ( walk or just stand and hold the device). i tried to reinstall but it hasnt helped. i have iphone 7, ios 11.3 thank you for your help.

Casual Listener

when i move and have my phone locked, spotify plays or pauses or switches songs when i move ( walk or just stand and hold the device).  i tried to reinstall but it hasnt helped.   i have ...

384 Views

0 replies

0 likes

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Bring the Radio Station back to iOS

Please, bring back the radio station feature and start radion dunction to the songs/artist. This was a great feature that make me chose Spotify. Now is gone, only on Windows app is still available for me... At least, if you test "new features", DO NO...

Regular

Please, bring back the radio station feature and start radion dunction to the songs/artist. This was a great feature that make me chose Spotify. Now is gone, only on Windows app is still available fo...

nandi1956

Regular

1519 Views

9 replies

2 likes

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  • 9 replies
  • 2 likes

Poor sound quality via bluetooth headphones

Hi, I've got an iphone 8 and i've been using spotify via some beats bluetooth headphones. I never really noticed an issue with the sound quality until today. I got 6 months free Apple Music and when i listen to the same song on Apple music & Spotify ...

Regular

 Hi,   I've got an iphone 8 and i've been using spotify via some beats bluetooth headphones. I never really noticed an issue with the sound quality until today. I got 6 months free Apple ...

Ikirouta

Newbie

4691 Views

3 replies

0 likes

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  • 3 replies
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Songs going on repeat mode when changing tracks

When I'm playing a song and manually advance to another track, that track automatically goes into repeat track mode (and does repeat when finished playing). So I turn off the repeat mode, and when the next track plays automatically or I advance to th...

Regular

When I'm playing a song and manually advance to another track, that track automatically goes into repeat track mode (and does repeat when finished playing).  So I turn off the repeat mode, and w...

dalemoore

Casual Listener

3491 Views

16 replies

7 likes

  • 3491 Views
  • 16 replies
  • 7 likes

Superuser Contribution Accidentally downvoted a song on radio station. How to undo?

On mobile, I started a radio based off a song, and when I started to play the radio, I accidentally downvoted the song I wanted the whole radio based off of (first thing I do is usually give it a thumbs-up) and now it won't play that song at all. I'v...

Casual Listener

On mobile, I started a radio based off a song, and when I started to play the radio, I accidentally downvoted the song I wanted the whole radio based off of (first thing I do is usually give it a thu...

Julian

Moderator

1179 Views

1 replies

0 likes

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  • 1 replies
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Saved songs delete

I’ve come across an issue to where nearly all of the songs on my Spotify account disappear. I’ll log in and my library only contains about 15 songs. I usually have somewhere in the ballpark of 800-1000+ songs saved and it’s frustrating having to redo...

Newbie

I’ve come across an issue to where nearly all of the songs on my Spotify account disappear.  I’ll log in and my library only contains about 15 songs.  I usually have somewhere in the ballpa...

371 Views

0 replies

0 likes

  • 371 Views
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Discount for High school students

Hi!I bought premium student account today but it still free account.ı uploaded mine university transktript but it still free account.ı wanna use premium spotify,when can ı use premium account? Please Help me.thanks everyone.!

Newbie

Hi! I bought premium student account today but it still free account. ı uploaded mine university transktript but it still free account. ı wanna use premium spotify,when can ı use premium account?&...

Keanu_C

Community Legend

647 Views

1 replies

0 likes

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  • 1 replies
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Solved!! No prompt to skip duplicates

When adding songs to a playlist, the prompt to skip duplicates is not displayed. The playlist selection just doesn't go away and the songs are not added. I either have to make sure none of the songs I'm adding are already in the playlist or go do it ...

Regular

When adding songs to a playlist, the prompt to skip duplicates is not displayed. The playlist selection just doesn't go away and the songs are not added. I either have to make sure none of the songs ...

FearfulSymmetry

Regular

1920 Views

1 replies

0 likes

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Automatic downloads

Hey so is there any setting or tweak to be changed to stop the app fromautomatically downloading to offline a song I save to my library? Chewing up my phone storage and I don’t want them offline unless i specifically select one.

Newbie

Hey so is there any setting or tweak to be changed to stop the app from automatically downloading to offline a song I save to my library? Chewing up my phone storage and I don’t want them offline un...

twangothan

Newbie

3009 Views

2 replies

1 likes

  • 3009 Views
  • 2 replies
  • 1 likes

Musik wird nicht gespeichert

Hallo, wenn ich Lieder über meine Spotify App speicher, finde ich sie immer unter "Songs", so wie es auch sein sollte. Meine ganze Bibliothek ist dort, all die Lieder die ich über Monate per PC, iPad oder iPhone gespeichert habe. Allerdings habe ich ...

Newbie

Hallo,   wenn ich Lieder über meine Spotify App speicher, finde ich sie immer unter "Songs", so wie es auch sein sollte. Meine ganze Bibliothek ist dort, all die Lieder die ich über Monate per...

995 Views

0 replies

1 likes

  • 995 Views
  • 0 replies
  • 1 likes