Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47444 Views
  • 15 replies
  • 36 likes
  • 47444 Views
  • 15 replies
  • 36 likes

[apple iPhone] volume control issue in lock screen with chrome cast.

Once i connect spotify with chromecast everything works.But from the lockded screen i can't control the volume! just the play/pause button and the skip next/previous song control are working!Instead once i unlock the phone entering in spotify app i c...

  • Newbie
  • Once i connect spotify with chromecast everything works. But from the lockded screen i can't control the volume! just the play/pause button and the skip next/previous song control are working! Inst...
  • eedfwChris
  • Casual Listener
  • 1288 Views
  • 1 replies
  • 3 likes
  • 1288 Views
  • 1 replies
  • 3 likes

“Up Next” No Longer Works iPhone

The up next button in the top right corner no longer works. It’s still there but when I tap it nothing happens when it should list the songs. I tried deleting the app and redownloading, I tried logging out, then back in but nothing works

  • Newbie
  • The up next button in the top right corner no longer works. It’s still there but when I tap it nothing happens when it should list the songs. I tried deleting the app and redownloading, I tried loggi...
  • 240 Views
  • 0 replies
  • 0 likes
  • 240 Views
  • 0 replies
  • 0 likes

discover weekly

When I play my discover weekly playlist and either like a song or add to my library it automatically switches to my que. how can I stop this from happening?

  • Newbie
  • When I play my discover weekly playlist and either like a song or add to my library it automatically switches to my que. how can I stop this from happening?
  • 287 Views
  • 0 replies
  • 0 likes
  • 287 Views
  • 0 replies
  • 0 likes

Launch Screen distorted when opening Spotify while on a call

The solution is simple:Add the key "Status bar is initially hidden" with the boolean value "YES" to the info.plist. You may or may not need to set it to not hidden afterwards if you use purely programmatic UI. If you use storyboards or xibs, you shou...

  • Casual Listener
  • The solution is simple: Add the key "Status bar is initially hidden" with the boolean value "YES" to the info.plist. You may or may not need to set it to not hidden afterwards if...
  • jacobjt
  • Casual Listener
  • 473 Views
  • 1 replies
  • 0 likes
  • 473 Views
  • 1 replies
  • 0 likes

Playing songs not on my playlist?

I made a playlist to go running to and it was playing songs that I didn't even put there! They would be from the same album as one of the songs I did put on the list, but why is it doing that and how do I stop it?

  • Newbie
  • I made a playlist to go running to and it was playing songs that I didn't even put there! They would be from the same album as one of the songs I did put on the list, but why is it doing that and how...
  • Esglepost29
  • Newbie
  • 171326 Views
  • 35 replies
  • 19 likes
  • 171326 Views
  • 35 replies
  • 19 likes

I have a familiar plan with my best friend that lives in the U.S but i move to mexico so i really

I have a familiar suscription with my bff from the U.S but i moved to mexico 4 months ago and i really want to change my current country cause i can’t download a lot of music from mexico... what can i do? HELPP PLEASEE, (Spotify doesnt let me change ...

  • Newbie
  • I have a familiar suscription with my bff from the U.S but i moved to mexico 4 months ago and i really want to change my current country cause i can’t download a lot of music from mexico... what can ...
  • Bethany_Dawn
  • Community Legend
  • 566 Views
  • 1 replies
  • 0 likes
  • 566 Views
  • 1 replies
  • 0 likes

Apple carplay not loading all albums

When I'm using apple car play not all of the albums will appear in the album list. When I click onto albums it will load all my saved albums up to L in alphabetical order and thats it nothing else. I believe it also does not load all artists and song...

  • Newbie
  • When I'm using apple car play not all of the albums will appear in the album list. When I click onto albums it will load all my saved albums up to L in alphabetical order and thats it nothing else. I...
  • Bas87
  • Newbie
  • 1877 Views
  • 2 replies
  • 10 likes
  • 1877 Views
  • 2 replies
  • 10 likes

Constant skipping and pausing

Hi, for the past month or so I have had an intermittent problem with music skipping, fast forwarding and pausing. There is no pattern to it - I can be using the phone or not. Headphones are not the cause, it does it without them. I have deleted and r...

  • Casual Listener
  • Hi, for the past month or so I have had an intermittent problem with music skipping, fast forwarding and pausing. There is no pattern to it - I can be using the phone or not. Headphones are not the c...
  • Jgilbert
  • Casual Listener
  • 970 Views
  • 1 replies
  • 0 likes
  • 970 Views
  • 1 replies
  • 0 likes

Long touch song preview

Howdy. I used to be able to press and hold a song and get a short playback of it, which allowed me to decide if I liked it and wanted to add it to a playlist Is that feature gone or just a glitch tonight?

  • Casual Listener
  • Howdy.  I used to be able to press and hold a song and get a short playback of it, which allowed me to decide if I liked it and wanted to add it to a playlist   Is that feature gone or ju...
  • loopaloopa
  • Newbie
  • 2159 Views
  • 4 replies
  • 5 likes
  • 2159 Views
  • 4 replies
  • 5 likes

Solved!! Very Slow Downloading to Phone

Spotify has slowed to a snails pace at downloading songs to my iphone 4s. I made sure that I didn't have it set to EXTREME sound quality and still it is VERY slow almost painful to even use. Will have to reconsider using Spotify if this keeps up.

  • Music Fan
  • Spotify has slowed to a snails pace at downloading songs to my iphone 4s. I made sure that I didn't have it set to EXTREME sound quality and still it is VERY slow almost painful to even use. Will hav...
  • Hassan94ch
  • Newbie
  • 66570 Views
  • 23 replies
  • 5 likes
  • 66570 Views
  • 23 replies
  • 5 likes

Adding to my playlist

Having trouble adding tracks to my playlists. Already tried updating the app. Any ideas?

  • Newbie
  • Having trouble adding tracks to my playlists. Already tried updating the app. Any ideas?
  • 340 Views
  • 0 replies
  • 0 likes
  • 340 Views
  • 0 replies
  • 0 likes

Solved!! Cover art not showing..

So, I didn't think this would bother me this much, but it has. Cover art for songs aren't showing up when listening to the song, but when I go to the full list of songs, it shows up at the bottom. This just started happening a few days ago. I even un...

  • Visitor
  • So, I didn't think this would bother me this much, but it has. Cover art for songs aren't showing up when listening to the song, but when I go to the full list of songs, it shows up at the bottom. Th...
  • Tearsforfears33
  • Newbie
  • 100301 Views
  • 47 replies
  • 10 likes
  • 100301 Views
  • 47 replies
  • 10 likes

Album artworks displayed in low quality (connected via BT to bmw car audio)

Hi, i have this weird problem that some of the album/song artworks are displayed in low quality (blurred images) but some of them are in normal quality. It's totally random which album/song has this issue. It happened to me last month before it was a...

  • Newbie
  • Hi,  i have this weird problem that some of the album/song artworks are displayed in low quality (blurred images) but some of them are in normal quality. It's totally random which album/song ha...
  • most2wanted
  • Newbie
  • 537 Views
  • 1 replies
  • 0 likes
  • 537 Views
  • 1 replies
  • 0 likes

Payment problem

I have been using my credit card for 1 year to pay spotify’s monthly payment. Couple days ago i got email from spotify that says update your account. So i went to the link and used the same info to update but it says it is failed to update. What is t...

  • Newbie
  • I have been using my credit card for 1 year to pay spotify’s monthly payment. Couple days ago i got email from spotify that says update your account. So i went to the link and used the same info to u...
  • 216 Views
  • 0 replies
  • 0 likes
  • 216 Views
  • 0 replies
  • 0 likes

Multi-Select playlist

Can we work on adding a song on multiple playlists at a time? Most of the time when you find a song you really like you’d like to put it on more than one playlist. It would be easier to multi-select playlists at a time. Instead of taking time doing o...

  • Newbie
  • Can we work on adding a song on multiple playlists at a time? Most of the time when you find a song you really like you’d like to put it on more than one playlist. It would be easier to multi-select ...
  • 366 Views
  • 0 replies
  • 0 likes
  • 366 Views
  • 0 replies
  • 0 likes

Spotify jumps to weird song all The Time

Hi, my spotify keeps on Jumping to The Next Song After ~30 seconds. After One or two jumps it Always end up Playing The song ive Posted in The screenshot completely. Never heard anything like that. In Addition to this there is a „chrome Web Player“ d...

  • Newbie
  • Hi,   my spotify keeps on Jumping to The Next Song After ~30 seconds. After One or two jumps it Always end up Playing The song ive Posted in The screenshot completely. Never heard anything lik...
  • 352 Views
  • 0 replies
  • 0 likes
  • 352 Views
  • 0 replies
  • 0 likes

Spotify won’t open on ipod

I bought a new iPod touch and set myself up with a new Spotify account but after the app asks me to log in it just freezes and takes me back to the home screen. I have tried to update the software and reinstalled the app on numerous occasions but it ...

  • Newbie
  • I bought a new iPod touch and set myself up with a new Spotify account but after the app asks me to log in it just freezes and takes me back to the home screen.   I have tried to update the so...
  • RexKramer
  • Newbie
  • 1646 Views
  • 8 replies
  • 2 likes
  • 1646 Views
  • 8 replies
  • 2 likes

Songs Skipping to Beginning and won’t stop

I am using a iPhone with iOS 11.2.6 This bug started when I connected to my Amazon Alexa and tried to play from my playlist. I disconnected from my Alexa but the problem was still happening. I have played music through my Amazon Alexa in the past wit...

  • Newbie
  • I am using a iPhone with iOS 11.2.6 This bug started when I connected to my Amazon Alexa and tried to play from my playlist. I disconnected from my Alexa but the problem was still happening. I have p...
  • 789 Views
  • 0 replies
  • 0 likes
  • 789 Views
  • 0 replies
  • 0 likes

Running

I used the running feature earlier this week, but now I can’t figure out how to track my speed again. I only seem to find lists with 160-165 bpm. How do I get back to the “track my running” feature ?

  • Newbie
  • I used the running feature earlier this week, but now I can’t figure out how to track my speed again. I only seem to find lists with 160-165 bpm. How do I get back to the “track my running” feature ?
  • pleribus
  • Music Fan
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes