Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 74244 Views
  • 16 replies
  • 37 likes
  • 74244 Views
  • 16 replies
  • 37 likes

Equalizer function needs improvement

Too often headphones and earbuds are poorly tuned with jumps in the frequency response that inhibit good audio fidelity. I purchased some earbuds (FiiO F9 Pro) that have a horrible spike of treble around 8kHz, thus I need to reduce the frequencies ar...

  • Newbie
  • Too often headphones and earbuds are poorly tuned with jumps in the frequency response that inhibit good audio fidelity. I purchased some earbuds (FiiO F9 Pro) that have a horrible spike of treb...
  • 639 Views
  • 0 replies
  • 1 likes
  • 639 Views
  • 0 replies
  • 1 likes

Wrong data after skipping track on VW discover media via bluetooth

Hello, I noticed that displayed data/info are wrong after skipping a track when I am connected via bluetooth to the Discover Media system in my VW. Basically, track data and info of the previous song remain displayed on the central screen and also in...

  • Newbie
  • Hello,   I noticed that displayed data/info are wrong after skipping a track when I am connected via bluetooth to the Discover Media system in my VW.    Basically, track data and i...
  • GilC
  • Newbie
  • 4575 Views
  • 9 replies
  • 13 likes
  • 4575 Views
  • 9 replies
  • 13 likes

Connection

Hey, i have the premium account and I wanted to ask- how can i use the connection of the phone to listen to music and not only the wifi?because everytime im not connected to wifi, it says that “Spotify is off”, why cant i listen to music without wifi...

  • Newbie
  • Hey, i have the premium account and I wanted to ask- how can i use the connection of the phone to listen to music and not only the wifi? because everytime im not connected to wifi, it says that “Spo...
  • 231 Views
  • 0 replies
  • 0 likes
  • 231 Views
  • 0 replies
  • 0 likes

Syncing Local Files from Imac to Iphone

I'll start off by saying I am aware that there are numerous similar topics to this one but none have been able to fix my problem and none seem to be about going from an imac to an iphone. I have heaps of old .mp3's from my old macbook from around 200...

  • Newbie
  • I'll start off by saying I am aware that there are numerous similar topics to this one but none have been able to fix my problem and none seem to be about going from an imac to an iphone.   I ...
  • IguanaSetup
  • Community Legend
  • 416 Views
  • 1 replies
  • 0 likes
  • 416 Views
  • 1 replies
  • 0 likes

Spotify deleted all my content and now does not download anything

Hello, help needed here!!!All my music was deleted recently, now I am trying to redownload the saved albums and nothing is happening. Having checked all the points in Spotify's list, I have enough free GB, I have a premium account, I only have three ...

  • Newbie
  • Hello, help needed here!!! All my music was deleted recently, now I am trying to redownload the saved albums and nothing is happening. Having checked all the points in Spotify's list, I have enough ...
  • 318 Views
  • 0 replies
  • 0 likes
  • 318 Views
  • 0 replies
  • 0 likes

can't play any playlist I created before

Hello, I was a premium user then I became a regular user. Now I can not play any of my playlists on my IOS device. I can play them on my Windows but not on IOS. They look greyed out on IOS.

  • Newbie
  • Hello,   I was a premium user then I became a regular user. Now I can not play any of my playlists on my IOS device. I can play them on my Windows but not on IOS. They look greyed out on IOS.&...
  • 313 Views
  • 0 replies
  • 0 likes
  • 313 Views
  • 0 replies
  • 0 likes

Artist music

Hi. This might be a bit of a noob question. But I am still veeery new. So is there an option in the iPhone app that will allow me to see all the songs and albums of the artist I searched for. When searching for an artist on pc, all their albums and s...

  • Casual Listener
  • Hi. This might be a bit of a noob question. But I am still veeery new. So is there an option in the iPhone app that will allow me to see all the songs and albums of the artist I searched for. When se...
  • jandre
  • Casual Listener
  • 463 Views
  • 2 replies
  • 0 likes
  • 463 Views
  • 2 replies
  • 0 likes

Problema al conectar a facebook

Estimados, tengo el siguiente problema: Comenze utilizando Spotify gratis desde facebook. Luego me dieron una cuenta nueva que es premium (Que no tiene ninguna relacion con alguna cuenta de Facebook). Por lo que quiero conectar mi cuenta premium a mi...

  • Visitor
  • Estimados, tengo el siguiente problema:   Comenze utilizando Spotify gratis desde facebook. Luego me dieron una cuenta nueva que es premium (Que no tiene ninguna relacion con alguna cuenta de ...
  • user-removed
  • Not applicable
  • 5866 Views
  • 2 replies
  • 0 likes
  • 5866 Views
  • 2 replies
  • 0 likes

debit card expiration is changed and I can’t update my payment method HELP!

So I got a new debit card same number just different security code and expiration. I’m trying to update my card info and it will not let me. Every time I click the button to change the info it just refreshes the page. I’m not on the internet much and...

  • Newbie
  • So I got a new debit card same number just different security code and expiration. I’m trying to update my card info and it will not let me. Every time I click the button to change the info it just r...
  • 475 Views
  • 0 replies
  • 0 likes
  • 475 Views
  • 0 replies
  • 0 likes

Spotify plays only by request

I started using Spotify few days ago, and it's amazing!But it works as a simple music app that you just request the artist/album/song and doesn't customize the songs according to your choice as Spotify supposed to do.I already chose many artists and ...

  • Newbie
  • I started using Spotify few days ago, and it's amazing! But it works as a simple music app that you just request the artist/album/song and doesn't customize the songs according to your choice as Spo...
  • 281 Views
  • 0 replies
  • 0 likes
  • 281 Views
  • 0 replies
  • 0 likes

SPOTIFY SUPPOSED TO BE OFFLINE BUT ASKS ME TO CONNECT

I just pay spotify because of this function... Most of the time I am in a place where I DONT HAVE internet connection, and thats why I NEED OFFLINE... So I have spotify premium, all playlists downloaded and its asking me to connect.. Why ??? I need O...

  • Newbie
  • I just pay spotify because of this function... Most of the time I am in a place where I DONT HAVE internet connection, and thats why I NEED OFFLINE... So I have spotify premium, all playlists downloa...
  • 334 Views
  • 0 replies
  • 0 likes
  • 334 Views
  • 0 replies
  • 0 likes

Two fairly major iOS app bugs

As an extensive user of the iOS app, for sometimes over 8 hours a day, I have noticed two fairly irritating bugs that are seriously impacting the user experience. Firstly, I keep repeat and shuffle on, so that my playlist loops randomly. This randoml...

  • Regular
  • As an extensive user of the iOS app, for sometimes over 8 hours a day, I have noticed two fairly irritating bugs that are seriously impacting the user experience.   Firstly, I keep repeat and ...
  • 505 Views
  • 0 replies
  • 0 likes
  • 505 Views
  • 0 replies
  • 0 likes

Images not loading on desktop version.

Hi! I've tried most of the solutions found of the internet, but none of them seem to work. I'm using Spotify on Windows/Desktop and the images does not want to load at all. Any solutions that I might have missed?

  • Newbie
  • Hi!   I've tried most of the solutions found of the internet, but none of them seem to work. I'm using Spotify on Windows/Desktop and the images does not want to load at all.   Any solu...
  • 422 Views
  • 0 replies
  • 0 likes
  • 422 Views
  • 0 replies
  • 0 likes

Car Mode

Hi! Recently, I was notified when I opened the app that car mode was available. I was pretty excited to try it but when I got into my car next, it wasn't available. Just wondering, did you guys take it off or is there a way to active it. I'm running ...

  • Newbie
  • Hi! Recently, I was notified when I opened the app that car mode was available. I was pretty excited to try it but when I got into my car next, it wasn't available. Just wondering, did you guys take ...
  • lotsoft
  • Newbie
  • 19412 Views
  • 10 replies
  • 19 likes
  • 19412 Views
  • 10 replies
  • 19 likes

Song keeps changing mid-music

I am trying to listen to music on my Phone (iPhone 7) but for some reason my music keeps randomly switching to other music, in other playlists. The switches occur at not specific time, but always while another song is playing. It’s very annoying and ...

  • Newbie
  • I am trying to listen to music on my Phone (iPhone 7) but for some reason my music keeps randomly switching to other music, in other playlists. The switches occur at not specific time, but always whi...
  • 495 Views
  • 0 replies
  • 0 likes
  • 495 Views
  • 0 replies
  • 0 likes

Lyrics

Hello everyone, I have an Iphone 7 and a premuim account in Spotify. I don’t know if Spotify reactivated their lyrics feature or not, but I’m the only one between my friends who does not have lyrics on his phone. I tried the same song with people who...

  • Newbie
  • Hello everyone,  I have an Iphone 7 and a premuim account in Spotify. I don’t know if Spotify reactivated their lyrics feature or not, but I’m the only one between my friends who does not have ...
  • user-removed
  • Not applicable
  • 435 Views
  • 1 replies
  • 0 likes
  • 435 Views
  • 1 replies
  • 0 likes

Show albums under "artists" tab?

Hi just wondering if there is a way to set it up on iOS where I can see songs under each album they are on when clicking an artist under the "artist" tab in library. Now it's just a list of all songs, not broken up by album which is annoying. In orde...

  • Visitor
  • Hi just wondering if there is a way to set it up on iOS where I can see songs under each album they are on when clicking an artist under the "artist" tab in library. Now it's just a list of all songs...
  • heymattiol
  • Newbie
  • 2773 Views
  • 2 replies
  • 18 likes
  • 2773 Views
  • 2 replies
  • 18 likes

Offline Mode

When going from online mode to Offline, I used to have 30 days until I have to go Online, and now it only says I have 7 days. The next day I went back onto online mode and then switched to Offline and it now says I have 6 days.

  • Newbie
  • When going from online mode to Offline, I used to have 30 days until I have to go Online, and now it only says I have 7 days. The next day I went back onto online mode and then switched to Offline an...
  • songassistant
  • Composer
  • 437 Views
  • 1 replies
  • 0 likes
  • 437 Views
  • 1 replies
  • 0 likes

My music quality is fuzzy until I open my camera app?

For some reason, when I’m on other apps or just in Spotify the quality of the music isn’t as good. And then I randomly opened my camera app to take a picture and all of the sudden the music started sounding a lot better- and NORMAL. I’m really confus...

  • Newbie
  • For some reason, when I’m on other apps or just in Spotify the quality of the music isn’t as good. And then I randomly opened my camera app to take a picture and all of the sudden the music started s...
  • 565 Views
  • 0 replies
  • 0 likes
  • 565 Views
  • 0 replies
  • 0 likes