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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

224313 Views

53 replies

13 likes

  • 224313 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

mtollhouse

Roadie

150522 Views

506 replies

108 likes

  • 150522 Views
  • 506 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

105909 Views

19 replies

38 likes

  • 105909 Views
  • 19 replies
  • 38 likes

Spotify playing random songs

Since a relatively recent update, when I try to play a song, Spotify often plays a random other song. And when I skip it, it often still goes to another random song that is not the song I want to play. Often enough, that to get to the next song I’m t...

Music Fan

Since a relatively recent update, when I try to play a song, Spotify often plays a random other song. And when I skip it, it often still goes to another random song that is not the song I want to pla...

connorhawke

Music Fan

6430 Views

6 replies

5 likes

  • 6430 Views
  • 6 replies
  • 5 likes

Plötzlich auftauchende nicht ausgewählte songs in der Playlist

Hallo, ich habe einen Premium Account und muss seit einiger Zeit feststellen, dass plötzlich während des Hörens (verschiedenster) Alben, Titel abgespielt werden, die ich nie ausgewählt habe. Es handelt sich um nichtssagende elektronische Musik. Ich h...

Newbie

Hallo, ich habe einen Premium Account und muss seit einiger Zeit feststellen, dass plötzlich während des Hörens (verschiedenster) Alben, Titel abgespielt werden, die ich nie ausgewählt habe. Es hande...

1544 Views

0 replies

1 likes

  • 1544 Views
  • 0 replies
  • 1 likes

Running feature is fine with tempo detection?

I couldn’t find the running playsit or radio. That use to be able to detect my running tempo? Where can I find it? Will it be different from country to country? I am in Taiwan. But I use to be able to found this feature.

Newbie

I couldn’t find the running playsit or radio. That use to be able to detect my running tempo? Where can I find it? Will it be different from country to country? I am in Taiwan. But I use to be able t...

Maxim

Spotify Star

769 Views

1 replies

1 likes

  • 769 Views
  • 1 replies
  • 1 likes

Random Pause/Skip

I have an iPhone 7 and using the headphones with the lighting port. Is anyone else getting a problem when they put their phone in their pocket and the music will randomly start skipping/pausing etc

Newbie

I have an iPhone 7 and using the headphones with the lighting port. Is anyone else getting a problem when they put their phone in their pocket and the music will randomly start skipping/pausing etc

Luke

Spotify Star

387 Views

1 replies

0 likes

  • 387 Views
  • 1 replies
  • 0 likes

Spotify Connect for iphone

Spotify Connect on my iPhone cannot find the wi-fi speakers anymore although the HEOS app can. We have 2 other iPhones (without HEOS) that can find them via Spotify connect. We have the same version on all iPhones. The Spotify connect support site wa...

Casual Listener

Spotify Connect on my iPhone cannot find the wi-fi speakers anymore although the HEOS app can. We have 2 other iPhones (without HEOS) that can find them via Spotify connect. We have the same version ...

Anyskog

Casual Listener

449 Views

2 replies

0 likes

  • 449 Views
  • 2 replies
  • 0 likes

Latest release broke shuffle button in my car

Hi, so my car (2015 Dodge Charger) had a repeat and shuffle button on the in-car touchscreen that would let me toggle the switches on or off. The latest Spotify release has broke this functionality.

Regular

Hi, so my car (2015 Dodge Charger) had a repeat and shuffle button on the in-car touchscreen that would let me toggle the switches on or off. The latest Spotify release has broke this functionality.&...

392 Views

0 replies

0 likes

  • 392 Views
  • 0 replies
  • 0 likes

7 second then it stops

I have Spotify premium. Since a while back a majority of songs will stop playing after 7-15 seconds or won’t play at all. It doesn’t matter if I have them downloaded on my iPhone or not, same issue. Occasionally it works. I’ve tried reinstalling the ...

Casual Listener

I have Spotify premium. Since a while back a majority of songs will stop playing after 7-15 seconds or won’t play at all. It doesn’t matter if I have them downloaded on my iPhone or not, same issue. ...

Nmarinel57

Newbie

424 Views

1 replies

0 likes

  • 424 Views
  • 1 replies
  • 0 likes

Bluetooth audio through ford sync

So I have been having a problem, my Spotify will not play though the Bluetooth in my Ford Focus with sync it played through the USB fine but not the Bluetooth or the aux cord I have tried master reset and it didn't work. This is the second phone I ha...

Casual Listener

So I have been having a problem, my Spotify will not play though the Bluetooth in my Ford Focus with sync it played through the USB fine but not the Bluetooth or the aux cord I have tried master rese...

Rubenruiz

Casual Listener

3182 Views

4 replies

1 likes

  • 3182 Views
  • 4 replies
  • 1 likes

Chromecast Audi and Spotify app. Works on 2.4ghz but not 5ghz

Hi, I have trobule with my chromecast audi and spotify. When using my 2.4ghz network I have no issues casting through the spotify app or any other apps. But as soon as I set up the chromcast audi to 5ghz network, I can not find the chromecast in the ...

Newbie

Hi, I have trobule with my chromecast audi and spotify. When using my 2.4ghz network I have no issues casting through the spotify app or any other apps. But as soon as I set up the chromcast audi to ...

byteorder

Newbie

1289 Views

1 replies

1 likes

  • 1289 Views
  • 1 replies
  • 1 likes

Why I don’t have the radio option?

Hi, I have just created an account and noticed that I have no radio option on the ios app. I’ve checked with a friend and he sees the same problem. When I created a test account using vpn of a european country, I could see the radio option. Is there ...

Visitor

Hi,   I have just created an account and noticed that I have no radio option on the ios app. I’ve checked with a friend and he sees the same problem. When I created a test account using vpn of...

phan_times

Community Legend

816 Views

1 replies

0 likes

  • 816 Views
  • 1 replies
  • 0 likes

Import Your Music not showing on settings

Before I agreed to start a Premium trial for 60 days, there was an option called "Import Your Music" on the Settings menu. Such option allowed me to import music from my Iphone to the Spotify app, but now it has dissapeared from the menu. What is goi...

Newbie

Before I agreed to start a Premium trial for 60 days, there was an option called "Import Your Music" on the Settings menu. Such option allowed me to import music from my Iphone to the Spotify app, bu...

leoklaus

Casual Listener

1673 Views

12 replies

3 likes

  • 1673 Views
  • 12 replies
  • 3 likes

Solved!! Spotify offline in USA does not work

I have a Spotify Premium Account in Switzerland. During my recent trip to the United States, all my stored albums did not work Offline. What is the problem?

Newbie

I have a Spotify Premium Account in Switzerland.  During my recent trip to the United States, all my stored albums did not work Offline.  What is the problem?

Hubo

Community Legend

777 Views

1 replies

0 likes

  • 777 Views
  • 1 replies
  • 0 likes

Spotify-connect and battery drain on IOS

When I use spotify connect, battery is draining a lot. I think that it due to music is reading on the phone and on the connected spotify device together : I hear music on the connected spotify device and on the speaker of my phone (very slow volume)S...

Casual Listener

When I use spotify connect,  battery is draining a lot.  I think that it due to music is reading on the phone and on the connected spotify device together : I hear music on the connec...

Graurk

Casual Listener

2960 Views

3 replies

1 likes

battery
iOS
spotify-connect
  • 2960 Views
  • 3 replies
  • 1 likes

Microphone fnction not working on my device, but working on other devices in family plan

Recently updated to 8.4.45.564, and the speech function refuses to work on either my iphone or ipad, but works fine on my mothers phone. We have a family sharing plan and she and myself are on the plan. Same iphones, same ios version, same spotify ve...

Newbie

Recently updated to 8.4.45.564, and the speech function refuses to work on either my iphone or ipad, but works fine on my mothers phone. We have a family sharing plan and she and myself are on the pl...

Hubo

Community Legend

1623 Views

1 replies

3 likes

  • 1623 Views
  • 1 replies
  • 3 likes

Solved!! Spotify plays songs always in mixed order

I can't find a way to make spotify play my lists in the order they're ment to be, they are played always in mixed order no matter what I try to do. The problem is only when played in iPhone 5s, not in computer. Is there a solution?

Newbie

I can't find a way to make spotify play my lists in the order they're ment to be, they are played always in mixed order no matter what I try to do. The problem is only when played in iPhone 5s, not i...

carleykuspa

Newbie

145097 Views

20 replies

8 likes

  • 145097 Views
  • 20 replies
  • 8 likes

se interrumpe reproduccion en el coche al conectar por BT con iphone X

El problema es al conectar la reproduccion de Spotify al audio del coche, es un Porsche Cayenne, la conexion por BT enlaza bien y tambien funciona bien con las manos libres, pero con Spotify solo reproduce un momento y termina cortandose la reproducc...

Newbie

El problema es al conectar la reproduccion de Spotify al audio del coche, es un Porsche Cayenne, la conexion por BT enlaza bien y tambien funciona bien con las manos libres, pero con Spotify solo rep...

684 Views

0 replies

0 likes

  • 684 Views
  • 0 replies
  • 0 likes

Finding Downloads

I am really struggling with sorting this out on my iphone - I have uninstalled, reinstalled, logged out logged in et cetera. Thanks to a previous post I have finally worked out where to find my downloads, but while it was really simple playing downlo...

Newbie

I am really struggling with sorting this out on my iphone - I have uninstalled, reinstalled, logged out logged in et cetera. Thanks to a previous post I have finally worked out where to find my downl...

401 Views

0 replies

0 likes

  • 401 Views
  • 0 replies
  • 0 likes

Desktop app not loading anything

On my MacBook Pro Spotify app I've had trouble loading anything. When I select a playlist of mine, an album, artists, or just a search it gets stuck at the spinning circle loading screen indefinitely. I've researched and tried to reinstall the app an...

Newbie

On my MacBook Pro Spotify app I've had trouble loading anything. When I select a playlist of mine, an album, artists, or just a search it gets stuck at the spinning circle loading scre...

aflo2012

Newbie

853 Views

1 replies

0 likes

  • 853 Views
  • 1 replies
  • 0 likes

Solved!! Playlist cover wont update

I have a playlist cover on one of my playlists and I changed it to something else a few weeks ago, but on the mobile app it doesn’t show me the new one, but the old one. It shwos the new one on my desktop (windows 10 spotify desktop app) but it doesn...

Casual Listener

I have a playlist cover on one of my playlists and I changed it to something else a few weeks ago, but on the mobile app it doesn’t show me the new one, but the old one. It shwos the new one on my de...

coherency

Casual Listener

34280 Views

2 replies

1 likes

  • 34280 Views
  • 2 replies
  • 1 likes