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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47546 Views
  • 15 replies
  • 36 likes
  • 47546 Views
  • 15 replies
  • 36 likes

Songs Skipping to Beginning and won’t stop

I am using a iPhone with iOS 11.2.6 This bug started when I connected to my Amazon Alexa and tried to play from my playlist. I disconnected from my Alexa but the problem was still happening. I have played music through my Amazon Alexa in the past wit...

  • Newbie
  • I am using a iPhone with iOS 11.2.6 This bug started when I connected to my Amazon Alexa and tried to play from my playlist. I disconnected from my Alexa but the problem was still happening. I have p...
  • 789 Views
  • 0 replies
  • 0 likes
  • 789 Views
  • 0 replies
  • 0 likes

Running

I used the running feature earlier this week, but now I can’t figure out how to track my speed again. I only seem to find lists with 160-165 bpm. How do I get back to the “track my running” feature ?

  • Newbie
  • I used the running feature earlier this week, but now I can’t figure out how to track my speed again. I only seem to find lists with 160-165 bpm. How do I get back to the “track my running” feature ?
  • pleribus
  • Music Fan
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Spotify Running doesn't show up on iPhone

I have a weird issue. Spotify Running is often not visible to me. It shows up sometimes, but when it does, it's rare. I'm using an iPhone SE with the latest version of iOS and the latest version of Spotify, I just updated them both today to make sure...

  • Casual Listener
  • I have a weird issue. Spotify Running is often not visible to me. It shows up sometimes, but when it does, it's rare.   I'm using an iPhone SE with the latest version of iOS and the latest ver...
  • pleribus
  • Music Fan
  • 560 Views
  • 1 replies
  • 1 likes
  • 560 Views
  • 1 replies
  • 1 likes

App crashes when hit don't play this song/artist

On iPhone 5 iOS 10.3.3, latest update of app. When this button is clicked the app crashes every time no exceptions.can we figure out why?

  • Casual Listener
  • On iPhone 5 iOS 10.3.3, latest update of app. When this button is clicked the app crashes every time no exceptions. can we figure out why?
  • 201 Views
  • 0 replies
  • 0 likes
  • 201 Views
  • 0 replies
  • 0 likes

Error 404

Howdy, I am recieving a "Login failed Error: 404" code when I try to get spotify on my new iPhone through Facebook. I have redownloaded both apps multiple timesRestarted phone multiple timesI have tried just the login portion of spotify rather than s...

  • Casual Listener
  • Howdy,   I am recieving a "Login failed Error: 404" code when I try to get spotify on my new iPhone through Facebook.   I have redownloaded both apps multiple times Restarted phone mul...
  • mlrdo
  • Casual Listener
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

playlist won’t play new songs

I’ve added many songs to a playlist and none of them will play when shuffled. If i click on a new song specifically it will play but the next song is always an old one. i’ve restarted the app and logged out.

  • Newbie
  • I’ve added many songs to a playlist and none of them will play when shuffled. If i click on a new song specifically it will play but the next song is always an old one. i’ve restarted the app and log...
  • 340 Views
  • 0 replies
  • 0 likes
  • 340 Views
  • 0 replies
  • 0 likes

iphone: App crashing on "Likes/Dislikes"

I have an iPhone 5 with iOS 10.3.2, and Spotify is completely updated.Recently when listening to Daily Mixes, my Spotify App just started to crash when I try to use the Like and Dislike buttons "<3" or "(/)" on a song the phone would bring me to my h...

  • Newbie
  • I have an iPhone 5 with iOS 10.3.2, and Spotify is completely updated. Recently when listening to Daily Mixes, my Spotify App just started to crash when I try to use the Like and Dislike buttons "...
  • 469 Views
  • 0 replies
  • 0 likes
  • 469 Views
  • 0 replies
  • 0 likes

"Playlist" Option is missing in "Your Library" when on a phone call because of the top phonecall bar

When I try to go to spotify while on a phone call or using my navigation on my iPhone - I cannot select the Playlist option from the "Your Library" Menu - it will not let me scroll up to select "Playlists" - It seems like the green phone call bar (or...

  • Newbie
  • When I try to go to spotify while on a phone call or using my navigation on my iPhone - I cannot select the Playlist option from the "Your Library" Menu - it will not let me scroll up to select "Play...
  • 355 Views
  • 0 replies
  • 0 likes
  • 355 Views
  • 0 replies
  • 0 likes

CarPlay playlists not sorted by recently added

Driving a 2016 VW Golf S. I have my starred playlist on my phone/computer that sort by recently added. However, when I access this playlist in CarPlay via the interface, it has the playlist sorted by oldest first. So I have to scroll all the way down...

  • Newbie
  • Driving a 2016 VW Golf S. I have my starred playlist on my phone/computer that sort by recently added. However, when I access this playlist in CarPlay via the interface, it has the playlist sorted by...
  • EJG1
  • Newbie
  • 4761 Views
  • 16 replies
  • 42 likes
  • 4761 Views
  • 16 replies
  • 42 likes

Family Listening

Might sound a bit thick here, however, once you have signed up family, can the other member of the family listen to a different play list, while I am listening to another ? if so, then i need help, as I cant find a way to let my daughter listen to he...

  • Newbie
  • Might sound a bit thick here, however, once you have signed up family, can the other member of the family listen to a different play list, while I am listening to another ?  if so, then i need ...
  • LoganHelps
  • Composer
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Weirdly not able to see current song playing or last song cued when I open the next up menu

Hey all, for some reason when I open my cue menu the song that is playing does not show up and the last song in the cue does not show up. I’ve restarted and uninstalled my app multiple times but nothing seems to work. Just seeing if anyone else might...

  • Newbie
  • Hey all, for some reason when I open my cue menu the song that is playing does not show up and the last song in the cue does not show up. I’ve restarted and uninstalled my app multiple times but noth...
  • 337 Views
  • 0 replies
  • 0 likes
  • 337 Views
  • 0 replies
  • 0 likes

Superuser Contribution Pausing music whenever phone goes to sleep or too the lock screen

Whats the deal? About four days ago, Spotify began pausing music on my iPhone X as soon as the phone either goes to sleep or enters lock mode. I haven't made any changes to the settings and this doesn't seem to be happening to any other apps.

  • Newbie
  • Whats the deal? About four days ago, Spotify began pausing music on my iPhone X as soon as the phone either goes to sleep or enters lock mode. I haven't made any changes to the settings and this does...
  • Melody
  • Spotify
  • 515 Views
  • 1 replies
  • 1 likes
  • 515 Views
  • 1 replies
  • 1 likes

Download a Playlist

I want to download my playlist. It has 65 songs. When I click the download button, the slider becomes green. However, it says, “Waiting to download.” I don't know how to fix this. I have an iPhone 7 running iOS 11.2.5. Someone please help me! Thank y...

  • Casual Listener
  • I want to download my playlist. It has 65 songs. When I click the download button, the slider becomes green. However, it says, “Waiting to download.” I don't know how to fix this. I have an iPhone 7 ...
  • ihaightrunning
  • Casual Listener
  • 467 Views
  • 4 replies
  • 0 likes
  • 467 Views
  • 4 replies
  • 0 likes

can't find a spotify user??

i've tried everything to find my friend on here, but it's not working, and they can easily find my profile, but they can't follow me. every time i type in their username nothing pops up, and idk what to do. help??

  • Casual Listener
  • i've tried everything to find my friend on here, but it's not working, and they can easily find my profile, but they can't follow me. every time i type in their username nothing pops up, and idk what...
  • ihaightrunning
  • Casual Listener
  • 3489 Views
  • 5 replies
  • 0 likes
  • 3489 Views
  • 5 replies
  • 0 likes

TØP - Kitchen Sink

Hello, on my iphone I'm streaming TØP songs, and so I went to skip to change a song, and Kitchen Sink had popped up but it skipped it and then I searched for it, and it didn't show up, so does this mean Spotify doesn't have that song? And if it doesn...

  • Newbie
  • Hello, on my iphone I'm streaming TØP songs, and so I went to skip to change a song, and Kitchen Sink had popped up but it skipped it and then I searched for it, and it didn't show up, so does this m...
  • Hubo
  • Community Legend
  • 3174 Views
  • 3 replies
  • 1 likes
  • 3174 Views
  • 3 replies
  • 1 likes

USB Steering Controls

So my Spotify won't work on my Fiat 500 steering wheel, and before you say about there being orthodox problems, my friend with exactly the same version phone as me, with identical Spotify versions, his works! As soon as he connects the USB it comes o...

  • Regular
  • So my Spotify won't work on my Fiat 500 steering wheel, and before you say about there being orthodox problems, my friend with exactly the same version phone as me, with identical Spotify versions, h...
  • chloedade
  • Casual Listener
  • 2101 Views
  • 11 replies
  • 0 likes
  • 2101 Views
  • 11 replies
  • 0 likes

When i go out of Spotify it dosent play music

Hello i have had problems with Spotify on my iPad 4 the last couple of days. Normally i could go out of Spotify when i was listening to music and it would still play. But now the music stops when i go out and its really frusterating. Has anybody else...

  • Newbie
  • Hello i have had problems with Spotify on my iPad 4 the last couple of days. Normally i could go out of Spotify when i was listening to music and it would still play. But now the music stops when i g...
  • divall
  • Roadie
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

LAUNCH SPOTIFY IN SERBIA

I need spotify allowed in Serbia cause i have a serbian credit card now and i tried to make it but it wont work!

  • Newbie
  • I need spotify allowed in Serbia cause i have a serbian credit card now and i tried to make it but it wont work!
  • Maxim
  • Spotify Star
  • 640 Views
  • 1 replies
  • 2 likes
  • 640 Views
  • 1 replies
  • 2 likes

My Running has disappeared!

I listened to the My Running playlist yesterday and today it has disappeared! It seems like this has happened in the past but none of the old solutions seemed to work this time. Anyone know where it might have gone and if its coming back?

  • Newbie
  • I listened to the My Running playlist yesterday and today it has disappeared! It seems like this has happened in the past but none of the old solutions seemed to work this time. Anyone know where it ...
  • Maxim
  • Spotify Star
  • 469 Views
  • 1 replies
  • 3 likes
  • 469 Views
  • 1 replies
  • 3 likes

Can you listen to Spotify on your IPad or IPhone without the app?

From what I can tell after browsing the website, I am realizing that this really isn't an option. I am very confused as to why not. I feel as though it is a logical place to be able to access Spotify if you cannot download the app at a certain time. ...

  • Newbie
  • From what I can tell after browsing the website, I am realizing that this really isn't an option. I am very confused as to why not. I feel as though it is a logical place to be able to access Spotify...
  • Lebron1267
  • Newbie
  • 9927 Views
  • 2 replies
  • 1 likes
  • 9927 Views
  • 2 replies
  • 1 likes