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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 42519 Views
  • 15 replies
  • 36 likes
  • 42519 Views
  • 15 replies
  • 36 likes

I cannot get local files artwork onto iPhone

i bought music from itunes and synced the local files into my mac. the artwork is showing up fine on my mac however when i sync it to my phone the album artwork is gone anyone have any idea how to solve

  • Newbie
  • i bought music from itunes and synced the local files into my mac. the artwork is showing up fine on my mac however when i sync it to my phone the album artwork is gone anyone have any idea how to so...
  • 340 Views
  • 0 replies
  • 0 likes
  • 340 Views
  • 0 replies
  • 0 likes

Superuser Contribution Shove Spotify up your **bleep**

I do not have the Spotify premium app, I do not want to pay £9 a month to listen to my friends playlists. My friend suggests songs for me to listen to, Spotify wants me to listen to a whole album on shuffle play to get to the track I want..... **blee...

  • Newbie
  • I do not have the Spotify premium app, I do not want to pay £9 a month to listen to my friends playlists. My friend suggests songs for me to listen to, Spotify wants me to listen to a whole album on ...
  • Jack
  • Roadie
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

I have an android phone and ipod touch.

Can i play offline on my android and i pod touch?? I use my i pod for the gym not my phone

  • Newbie
  • Can i play offline on my android and i pod touch?? I use my i pod for the gym not my phone
  • tijnrenders
  • Regular
  • 564 Views
  • 1 replies
  • 0 likes
  • 564 Views
  • 1 replies
  • 0 likes

Local Files

I have my local files on my desktop but I cannot get them on my IPhone. I have allowed access past the firewall for Spotify, hit download on the playlist on my Mac and phone, logged in and out of both versions, I have tried everything. Can someone pl...

  • Casual Listener
  • I have my local files on my desktop but I cannot get them on my IPhone. I have allowed access past the firewall for Spotify, hit download on the playlist on my Mac and phone, logged in and out of bot...
  • tijnrenders
  • Regular
  • 508 Views
  • 1 replies
  • 0 likes
  • 508 Views
  • 1 replies
  • 0 likes

Iphone 6s-Marantz NA6005 connection problems

I recently bought Marantz NA6005 streamer and connect Spotify through my Iphone 6s. Noticed two problems so far: a) while listening to Spotify twice within an hour had static noise, and b) suddenly streamer turned off completely and Spotify did the s...

  • Newbie
  • I recently bought Marantz NA6005 streamer and connect Spotify through my Iphone 6s. Noticed two problems so far: a) while listening to Spotify twice within an hour had static noise, and b) suddenly s...
  • Taruskin
  • Newbie
  • 1045 Views
  • 1 replies
  • 0 likes
  • 1045 Views
  • 1 replies
  • 0 likes

Shuffle bug

Whenever I'm in the car, and spotify is playing through bluetooth, it won't shuffle. I can even click the icon and the light will go on, but the next song is always whatever is next alphabetically. In order to truly shuffle, I have to play the shuffl...

  • Newbie
  • Whenever I'm in the car, and spotify is playing through bluetooth, it won't shuffle. I can even click the icon and the light will go on, but the next song is always whatever is next alphabetically. I...
  • 372 Views
  • 0 replies
  • 0 likes
  • 372 Views
  • 0 replies
  • 0 likes

Problems with listening to followed artists

I have had a quite annoying problem with Spotify for some time now.When browsing my followed artists some show that there’s n amount of downloaded tracks.That’s all fine and dandy but when I select this artist it only shows me these ’downloaded’ trac...

  • Newbie
  • I have had a quite annoying problem with Spotify for some time now. When browsing my followed artists some show that there’s n amount of downloaded tracks. That’s all fine and dandy but when I sele...
  • 284 Views
  • 0 replies
  • 0 likes
  • 284 Views
  • 0 replies
  • 0 likes

Spotify App Won't Change Shuffle and Repeat settings

The app isn't letting me turn shuffle or repeat off. Even if I hit the button and the shuffle option turns grey, when I go to the next song (or even when I exit the app and return) the shuffle is turned on again and the button turns green. Even when ...

  • Newbie
  • The app isn't letting me turn shuffle or repeat off. Even if I hit the button and the shuffle option turns grey, when I go to the next song (or even when I exit the app and return) the shuffle is tur...
  • Katblast
  • Newbie
  • 1074 Views
  • 1 replies
  • 1 likes
  • 1074 Views
  • 1 replies
  • 1 likes

Playing Songs by one artist

I like listening to songs by one artist at a time. I used to be able to do this, not it keeps jumping to different artists and songs. What am I doing wrong? Has something changed?

  • Newbie
  • I like listening to songs by one artist at a time.  I used to be able to do this, not it keeps jumping to different artists and songs.  What am I doing wrong?  Has something changed?
  • Bethany_Dawn
  • Community Legend
  • 2830 Views
  • 2 replies
  • 0 likes
  • 2830 Views
  • 2 replies
  • 0 likes

iPhone X burns up when Spotify plays

While listening to Spotify on my iPhone X and another's iPhone 7 the back of our phones burn up. It's hottest right under the camera lense. Also on average the battery drains at faster than 1% per minute. We aren't able to use Spotify unless it's plu...

  • Newbie
  • While listening to Spotify on my iPhone X and another's iPhone 7 the back of our phones burn up. It's hottest right under the camera lense. Also on average the battery drains at faster than 1% per mi...
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes

Downloaded songs no longer available offline?

Hi!I've had Spotify for a while but suddenly my saved songs which I've synced to my iphone are no longer available when I put my phone on plane mode. This has never been an issue before! I am abroad and that is the only variable that has changed...do...

  • Casual Listener
  • Hi! I've had Spotify for a while but suddenly my saved songs which I've synced to my iphone are no longer available when I put my phone on plane mode. This has never been an issue before! I am abr...
  • jimed2222
  • Regular
  • 9999 Views
  • 9 replies
  • 0 likes
  • 9999 Views
  • 9 replies
  • 0 likes

Play specific artist/track

I understood that with Spotify premium I could play any song I choose. It is not letting me do this. If I play a certain list it plays a few of the songs on the list and then switches to things I do not want to hear. If I cannot play what I want then...

  • Newbie
  • I understood that with Spotify premium I could play any song I choose. It is not letting me do this. If I play a certain list it plays a few of the songs on the list and then switches to things I do ...
  • Bethany_Dawn
  • Community Legend
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

Shuffle not working

I am having problems with shuffle. I have 2413 songs in my "Songs" playlist. I have the playlist downloaded. I notice that frequently it plays songs from the same artist several times in a row. It is not rare that I get 2-3 songs from the same artist...

  • Newbie
  • I am having problems with shuffle. I have 2413 songs in my "Songs" playlist. I have the playlist downloaded. I notice that frequently it plays songs from the same artist several times in a row. It is...
  • elsid
  • Music Fan
  • 12923 Views
  • 2 replies
  • 2 likes
  • shuffle
  • 12923 Views
  • 2 replies
  • 2 likes

Solved!! Spotify stopped working on my iPod touch

I have been a premium user for quite some time, and have used it on my ipod for about a year or so. However as of I think Wednesday Spotify won't get past the loading screen. [please see screenshot]It just stays on this screen, doesn't load anything,...

IMG_0387.PNG
  • Regular
  • I have been a premium user for quite some time, and have used it on my ipod for about a year or so.   However as of I think Wednesday Spotify won't get past the loading screen. [please see ...
  • taramasud
  • Regular
  • 4802 Views
  • 8 replies
  • 0 likes
  • 4802 Views
  • 8 replies
  • 0 likes

Ad Freezes the App

I have the free version of Spotify. I really don’t mind the ads. Fewer than on the radio, and much better than paying $10/month. But lately, when ads do play, the app will freeze and I have to close it and reopen. Still better than having to pay for ...

  • Newbie
  • I have the free version of Spotify. I really don’t mind the ads. Fewer than on the radio, and much better than paying $10/month. But lately, when ads do play, the app will freeze and I have to close ...
  • 357 Views
  • 0 replies
  • 0 likes
  • 357 Views
  • 0 replies
  • 0 likes

Help! My Spotify app keeps crashing!

Recently I've been experiencing some issues with my Spotify app. Every time I attempt to open the app it just seems to show me the Spotify logo and then crashes. I've tried restarting my device, soft-restarting my device, and redownloading the app al...

  • Newbie
  • Recently I've been experiencing some issues with my Spotify app. Every time I attempt to open the app it just seems to show me the Spotify logo and then crashes. I've tried restarting my device, soft...
  • taramasud
  • Regular
  • 768 Views
  • 2 replies
  • 1 likes
  • 768 Views
  • 2 replies
  • 1 likes

iPad app

I have Premium. Do I have to pay to download the app on my Ipad?

  • Regular
  • I have Premium. Do I have to pay to download the app on my Ipad?
  • jimed2222
  • Regular
  • 462 Views
  • 6 replies
  • 0 likes
  • 462 Views
  • 6 replies
  • 0 likes

Solved!! Keeps playing even with autoplay off

Recently, maybe after the last update, Spotify on my iphone keeps playing even though autoplay is off. My goal is to play a CD as I go to sleep, and then have the music stop. I'm waking up in the middle of the night and the CD is still playing over a...

  • Casual Listener
  • Recently, maybe after the last update, Spotify on my iphone keeps playing even though autoplay is off. My goal is to play a CD as I go to sleep, and then have the music stop. I'm waking up in the mid...
  • B00sef
  • Casual Listener
  • 5259 Views
  • 3 replies
  • 0 likes
  • 5259 Views
  • 3 replies
  • 0 likes