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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70009 Views
  • 16 replies
  • 37 likes
  • 70009 Views
  • 16 replies
  • 37 likes

sizzling song in bluetooth in my car and in my helmet

hello, I have an Iphone X, and, I don t know if it's since then, but on some songs, even at low volume, some songs sizzle, whether in my car in Bluetooth or in my headphones Bose always in bluetooth ..Is there a setting with the iphone X? or in Spoti...

  • Casual Listener
  • hello, I have an Iphone X, and, I don t know if it's since then, but on some songs, even at low volume, some songs sizzle, whether in my car in Bluetooth or in my headphones Bose always in bluetooth ...
  • benny47
  • Casual Listener
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Almost impossible to delete a song

Why have it been made so extremely difficult to delete songs from playlists?I have some really large playlists, and it is almost impossible.Before it was an option to delete by swiping.Now you have to remember which song to delete, open the edit func...

  • Newbie
  • Why have it been made so extremely difficult to delete songs from playlists? I have some really large playlists, and it is almost impossible. Before it was an option to delete by swiping. Now you ...
  • leonardo_97
  • Music Fan
  • 594 Views
  • 1 replies
  • 0 likes
  • 594 Views
  • 1 replies
  • 0 likes

App IOS

I can not play my music in the IOS App

  • Newbie
  • I can not play my music in the IOS App
  • 364 Views
  • 0 replies
  • 0 likes
  • Premium
  • 364 Views
  • 0 replies
  • 0 likes

Solved!! iOS 6 Support Announcement

Hey everyone, the Spotify Community team here.Today we’re announcing that we will no longer support iOS 6 as a platform. We obviously take retiring platform versions very seriously, and this decision was made with the goal of creating the best experi...

  • Spotify
  • Spotify
  • Hey everyone, the Spotify Community team here.Today we’re announcing that we will no longer support iOS 6 as a platform.   We obviously take retiring platform versions very seriously, a...
  • menandroo
  • Newbie
  • 76160 Views
  • 112 replies
  • 0 likes
  • 76160 Views
  • 112 replies
  • 0 likes

Last song on queue not visible

On my iPhone I have a problem where the last song in my queue is invisible (there’s a gap where it should be) and so I can’t move or remove it. Please fix it!

  • Newbie
  • On my iPhone I have a problem where the last song in my queue is invisible (there’s a gap where it should be) and so I can’t move or remove it. Please fix it!
  • awesterfield6
  • Casual Listener
  • 933 Views
  • 1 replies
  • 4 likes
  • 933 Views
  • 1 replies
  • 4 likes

Genius

They dont Show me the Button in Settings for „Genius“

  • Casual Listener
  • They dont Show me the Button in Settings for „Genius“
  • user-removed
  • Not applicable
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Music interrupted by notifications

I am a iPhone user with iOS11,it starts yesterday.When there’s a notification,my music just stop entirely. It is extremely annoying to me as I like listen music when I taking a bath,I still can’t figure out why it stops my music.

  • Newbie
  • I am a iPhone user with iOS11,it starts yesterday.When there’s a notification,my music just stop entirely. It is extremely annoying to me as I like listen music when I taking a bath,I still can’t fig...
  • Knipeabigail
  • Newbie
  • 1143 Views
  • 1 replies
  • 0 likes
  • 1143 Views
  • 1 replies
  • 0 likes

spotify premium on iphone 6 pauses and plays/skips songs constantly

I have spotify premium on my new iphone 6 and after a few seconds into a song it begins pausing/playing randomly and often skips songs in 10 second chunks. I have deleted and redownloaded the app and also tried different headphones and neither of the...

  • Newbie
  • I have spotify premium on my new iphone 6 and after a few seconds into a song it begins pausing/playing randomly and often skips songs in 10 second chunks. I have deleted and redownloaded the app and...
  • 402 Views
  • 0 replies
  • 2 likes
  • 402 Views
  • 0 replies
  • 2 likes

cannot connect to Last.fm

Under settings on iPhone Spotify where you connect your scrobbling for last.fm account it says that my username and password are incorrect when they are not. Does anyone know what to do about this?

  • Newbie
  • Under settings on iPhone Spotify where you connect your scrobbling for last.fm account it says that my username and password are incorrect when they are not. Does anyone know what to do about this?
  • Bethany_Dawn
  • Community Legend
  • 453 Views
  • 1 replies
  • 0 likes
  • 453 Views
  • 1 replies
  • 0 likes

Nothing is loading.

So, I can only see songs I have saved or playlists I have listened to recently. Nothing else appears to be loading. I deleted the app and downloaded it again. Anyone else having this issue? I use cellular data, so it’s not my connection to WiFi.

  • Casual Listener
  • So, I can only see songs I have saved or playlists I have listened to recently. Nothing else appears to be loading. I deleted the app and downloaded it again. Anyone else having this issue? I use cel...
  • brennacad
  • Casual Listener
  • 965 Views
  • 4 replies
  • 0 likes
  • 965 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't search for songs while not connected to wifi (Premium)

I have a problem with my premiun.. It wont search for song while im on 4g or 3g and yes i do have premium. it only allows me searching for songs while on wifi, and i have tried allmost everything. thx

  • Newbie
  • I have a problem with my premiun.. It wont search for song while im on 4g or 3g and yes i do have premium. it only allows me searching for songs while on wifi, and i have tried allmost everything. thx
  • sks1996
  • Newbie
  • 1148 Views
  • 3 replies
  • 0 likes
  • 1148 Views
  • 3 replies
  • 0 likes

Solved!! Can’t search or load anything

I can’t search for music or have my home page load. I have internet because I can play all the songs in my library. None of my music is saved. I have reset my phone 3 times already. Help lol

  • Casual Listener
  • I can’t search for music or have my home page load. I have internet because I can play all the songs in my library. None of my music is saved. I have reset my phone 3 times already. Help lol
  • Djevulsk
  • Casual Listener
  • 2419 Views
  • 7 replies
  • 1 likes
  • 2419 Views
  • 7 replies
  • 1 likes

Solved!! *some* songs won't sync to offline, others will

I have quite a few playlists and a lot of offline songs that I can play offline, but others will not sync. I'm not sure what to do. I have 14GB free space.

  • Casual Listener
  • I have quite a few playlists and a lot of offline songs that I can play offline, but others will not sync. I'm not sure what to do. I have 14GB free space. 
  • carissamarderos
  • Newbie
  • 91598 Views
  • 22 replies
  • 14 likes
  • 91598 Views
  • 22 replies
  • 14 likes

Cant log on to Spotify through Facebook

I cant listen to music after I have got a new mobile phone. I'm logging through Facebook, i can see my list, but can't hear my music.

  • Newbie
  • I cant listen to music after I have got a new mobile phone. I'm logging through Facebook, i can see my list, but can't hear my music.
  • 344 Views
  • 0 replies
  • 0 likes
  • 344 Views
  • 0 replies
  • 0 likes

My music keeps pausing itself...

I have Spotify premium and battery saver mode is switched off. So why does my music pause roughly every 10 seconds, regardless of whether I am on WiFi or 4G?

  • Newbie
  • I have Spotify premium and battery saver mode is switched off. So why does my music pause roughly every 10 seconds, regardless of whether I am on WiFi or 4G?
  • npascutti
  • Casual Listener
  • 3225 Views
  • 1 replies
  • 2 likes
  • 3225 Views
  • 1 replies
  • 2 likes

EPs and Singles not appearing in the artist's page.

I know this was asked before but it's really annoying and rage inducing to have to search randomly for EPs and Singles instead of having them in the main page. I can find them in the desktops versions and tvs. So why doesn't it appear in other versio...

  • Casual Listener
  • I know this was asked before but it's really annoying and rage inducing to have to search randomly for EPs and Singles instead of having them in the main page. I can find them in the desktops version...
  • 929 Views
  • 0 replies
  • 1 likes
  • 929 Views
  • 0 replies
  • 1 likes

Superuser Contribution How to play a full album?

Sounds simple an I think it is, just I can't figure it out... I have a "waitinglist" with several songs and play these one after the other.so far so good. Now I wand to listen to sth else and not want to go on with the waitinglist, but want to listen...

  • Regular
  • Sounds simple an I think it is, just I can't figure it out...   I have a "waitinglist" with several songs and play these one after the other. so far so good.   Now I wand to listen to ...
  • Jack
  • Roadie
  • 7272 Views
  • 1 replies
  • 0 likes
  • 7272 Views
  • 1 replies
  • 0 likes

Keep having to reshuffle

Since the last update my Spotify app won't stay on shuffle. I use it mainly in my car with Bluetooth and every time I get back in the car I have to open Spotify and hit shuffle again. I don't ever fully close the app, just minimize it.I've tried comp...

  • Casual Listener
  • Since the last update my Spotify app won't stay on shuffle. I use it mainly in my car with Bluetooth and every time I get back in the car I have to open Spotify and hit shuffle again. I don't ever fu...
  • zummi
  • Casual Listener
  • 4890 Views
  • 9 replies
  • 4 likes
  • 4890 Views
  • 9 replies
  • 4 likes

Superuser Contribution Albums in your library

If i ad a song to my library it shows up in album view with only one song in the album and vise versa in song view. Cant i have only full albums in album view in my library?

  • Newbie
  • If i ad a song to my library it shows up in album view with only one song in the album and vise versa in song view. Cant i have only full albums in album view in my library?
  • Jack
  • Roadie
  • 464 Views
  • 1 replies
  • 1 likes
  • 464 Views
  • 1 replies
  • 1 likes

Facebook

Hey guys, well ...om trying to put my Spotify account on my Facebook but I can’t, I was with another Facebook account and I cancel the Facebook and the Spotify app on Facebook settings, and now I’m trying to put my Spotify on my another Facebook and ...

  • Newbie
  • Hey guys, well ... om trying to put my Spotify account on my Facebook but I can’t, I was with another Facebook account and I cancel the Facebook and the Spotify app on Facebook settings, and now I’m...
  • 272 Views
  • 0 replies
  • 0 likes
  • 272 Views
  • 0 replies
  • 0 likes