Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

logofeveryt

Visitor

235523 Views

56 replies

13 likes

  • 235523 Views
  • 56 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

158169 Views

507 replies

108 likes

  • 158169 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Spotify Star

Rastereyes

Casual Listener

108135 Views

19 replies

38 likes

  • 108135 Views
  • 19 replies
  • 38 likes

Offline Playlist Suddenly Deletes All Downloaded Files

OK Im on Win10 and Android. I have a playlist with approx 2000 files in it. I set it to offline and all is good. Then suddenly, next time I go to play it, all the downloaded/offline files are not longer available (no green arrow) and I have to f*ck a...

Regular

OK Im on Win10 and Android.   I have a playlist with approx 2000 files in it.     I set it to offline and all is good.   Then suddenly, next time I go to play it, all t...

Tman1

Newbie

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
  • 0 likes

Playlist not displaying local files on iPhone

I'm having an issue with local files on Spotify where it works fine syncing with my Windows laptop (finding the files, playing them, adding to a playlist etc) but when I made a playlist on my laptop with some of the local files inside, it would appea...

Newbie

I'm having an issue with local files on Spotify where it works fine syncing with my Windows laptop (finding the files, playing them, adding to a playlist etc) but when I made a playlist on my laptop ...

553 Views

0 replies

1 likes

  • 553 Views
  • 0 replies
  • 1 likes

Having issues turning off shuffle function on Spotify free

Hi having issues switching off shuffle function , tried most suggestions I go to queue and can’t find a clear queue function any routes seems to take me to premium subscription page

Visitor

Hi having issues switching off shuffle function , tried most suggestions I go to queue and can’t  find a clear queue function  any routes seems to take me to premium subscription page 

Luke

Spotify Star

383 Views

1 replies

0 likes

  • 383 Views
  • 1 replies
  • 0 likes

IOS 11 iphone 6s - when I click home button while on lock screen the music stops

I updated to IOS 11 and now regret this. My biggest complaint is playing music through Spotify. When I play, after a few minutes my phone locks. I'm able to access the music from the lock screen and via swiping up, but when I hit the home button the ...

Newbie

I updated to IOS 11 and now regret this.  My biggest complaint is playing music through Spotify.  When I play, after a few minutes my phone locks.  I'm able to access the music from th...

356 Views

0 replies

0 likes

  • 356 Views
  • 0 replies
  • 0 likes

Pioneer Head Unit controls not working

when i plug my iphone into my usb to my car head unit the controls only work sometimes. This never used to be an issue and Im not sure what happened. Anyone else have a Pioneer BHSX3600BT with the same issue? Most of the time the screen on the head u...

Casual Listener

when i plug my iphone into my usb to my car head unit the controls only work sometimes. This never used to be an issue and Im not sure what happened. Anyone else have a Pioneer BHSX3600BT with the sa...

1140 Views

0 replies

0 likes

  • 1140 Views
  • 0 replies
  • 0 likes

Background on IOS-app

The colors from the album in the background on my Iphone while playing music on the app doesn't match with the real colors of the album. How can I resolve this?

Visitor

The colors from the album in the background on my Iphone while playing music on the app doesn't match with the real colors of the album. How can I resolve this?

480 Views

0 replies

1 likes

  • 480 Views
  • 0 replies
  • 1 likes

Songs not on my play list

Hi there is song I had on my plays list it has disappeared I found it online and added it to my playlist but it will not appear on my Samsung 8

Newbie

Hi there is song I had on my plays list it has disappeared I found it online and added it to my playlist but it will not appear on my Samsung 8

376 Views

0 replies

0 likes

  • 376 Views
  • 0 replies
  • 0 likes

Solved!! Since last update no sound in BMW via USB

Since the last update from yesterday, spotify doesn´t work in my BMW anymore... app is running but no sound via USB. Via Bluetooth connection it still works... is there a solution?

Casual Listener

Since the last update from yesterday, spotify doesn´t work in my BMW anymore... app is running but no sound via USB. Via Bluetooth connection it still works... is there a solution?

artbond

Casual Listener

2060 Views

1 replies

0 likes

  • 2060 Views
  • 1 replies
  • 0 likes

Solved!! spotify premium

I have money on my itunes account, and I realize that you can no longer purchase spotify through the app store, but I was wondering if there was any way I could purchase spotify premium using the credit in my Itunes account?

Casual Listener

I have money on my itunes account, and I realize that you can no longer purchase spotify through the app store, but I was wondering if there was any way I could purchase spotify premium using the cre...

Maxim

Spotify Star

893 Views

1 replies

0 likes

  • 893 Views
  • 1 replies
  • 0 likes

Lyrics when chromecastinf fro ios

Does anyone know how to turn this off? It’s really irritating and distracting to see the motion when working from home.

Newbie

Does anyone know how to turn this off? It’s really irritating and distracting to see the motion when working from home. 

218 Views

0 replies

0 likes

  • 218 Views
  • 0 replies
  • 0 likes

Solved!! Creating playlist for holiday event--1st time use?

Object: Create a list of tunes ~3-4 hours time to be played 'unattented' at a nonprofit, holiday event. I first downloaded the iOS app (iPad). Then downloaded the Windows desktop app for organizational flexibility. On the desktop I currently have a p...

Casual Listener

Object: Create a list of tunes ~3-4 hours time to be played 'unattented' at a nonprofit, holiday event.   I first downloaded the iOS app (iPad). Then downloaded the Windows desktop app for org...

estebanGramaj0

Gig Goer

1211 Views

4 replies

1 likes

  • 1211 Views
  • 4 replies
  • 1 likes

Behind the Lyrics IPad support

Please! Give us the coolness that is Behind The Lyrics on iPad!!

Newbie

Please! Give us the coolness that is Behind The Lyrics on iPad!!

Luke

Spotify Star

599 Views

1 replies

0 likes

  • 599 Views
  • 1 replies
  • 0 likes

Searching on iOS a jumbled mess

Brand new to Spotify. I am using an iPhone 7 with latest updates. Utilizing the search function in the app is a jumbled mess! I can’t read anything. I honestly can’t believe it it’s so bad. Is anyone else having this issue? Know of a fix? Thank you.

Casual Listener

Brand new to Spotify. I am using an iPhone 7 with latest updates. Utilizing the search function in the app is a jumbled mess! I can’t read anything. I honestly can’t believe it it’s so bad. Is anyone...

elizabeth3363

Regular

1210 Views

7 replies

0 likes

  • 1210 Views
  • 7 replies
  • 0 likes

Can't find song

The song (Cry Wolf) by Bebe Raxha is not available on Spotify why can't I find it?

Newbie

The song (Cry Wolf) by Bebe Raxha is not available on Spotify why can't I find it?

229 Views

0 replies

0 likes

  • 229 Views
  • 0 replies
  • 0 likes

Unable to log in on iPhone 8 ( iOS 11.1.2)

Hi - just downloaded the app for my iPhone 8 (running iOS 11.1.2). The video plays in the app's background, but neither of the login "buttons" work. I tap. And nothing. So, I'm unable to login. I deleted and reinstalled. Tried it again. Same thing. T...

Newbie

Hi - just downloaded the app for my iPhone 8 (running iOS 11.1.2). The video plays in the app's background, but neither of the login "buttons" work. I tap. And nothing. So, I'm unable to login. ...

Iwordex

Music Fan

1021 Views

3 replies

0 likes

  • 1021 Views
  • 3 replies
  • 0 likes

Imported Music not playing

So I recently decided to give Spotify another try and even try out Spotify premium. I've been a bit sceptic towards it and this hasn't changed, especially with the problems I'm experiencing now. As everyone probably knows, there's a feature to import...

Visitor

So I recently decided to give Spotify another try and even try out Spotify premium. I've been a bit sceptic towards it and this hasn't changed, especially with the problems I'm experiencing now. &nb...

844 Views

0 replies

1 likes

  • 844 Views
  • 0 replies
  • 1 likes

an error occurred on Search

Hey, i created a premium family account and installed the app on my iPhone 7. I do have enough memory free.Tried todelete the app, reinstall - nothingdelete the app, restart iphone, reinstall - nothingswiched off the wifi, started the app, switched o...

Casual Listener

Hey,   i created a premium family account and installed the app on my iPhone 7. I do have enough memory free. Tried to delete the app, reinstall - nothing delete the app, restart iphone, re...

juergen1978

Casual Listener

440 Views

1 replies

0 likes

  • 440 Views
  • 1 replies
  • 0 likes

An error occurred Try again

So I just made a new spotify account and bought prenuim, when I log in on iOS and try to listen to music it constantly Pops up with *An Error has Occurred" "Try again"I've done everything in my power and it still no luck Any ideas??? If not i will ha...

Casual Listener

So I just made a new spotify account and bought prenuim, when I log in on iOS and try to listen to music it constantly Pops up with *An Error has Occurred" "Try again" I've done everything in my pow...

Sebasty

Community Legend

801 Views

4 replies

0 likes

  • 801 Views
  • 4 replies
  • 0 likes

Error screen

All online activity is broken on my Spotify and the only message I get when I try to use any online features is the error try again thing. How to fix

Newbie

All online activity is broken on my Spotify and the only message I get when I try to use any online features is the error try again thing. How to fix

214 Views

0 replies

0 likes

  • 214 Views
  • 0 replies
  • 0 likes