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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Jessifiy

Visitor

42464 Views

43 replies

10 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

107807 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1579 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Newbie

301367 Views

61 replies

16 likes

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  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

127331 Views

19 replies

38 likes

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Volume isn’t nearly as high as others (i.e, Apple Music)

I’m trying not to leave Spotify, but Apple Music is SO MUCH louder. What’s up with this?! And the settings for music (besides the EQ) doesn’t change much at all for sound quality & volume. I expect much more Spotify.

Casual Listener

I’m trying not to leave Spotify, but Apple Music is SO MUCH louder. What’s up with this?! And the settings for music (besides the EQ) doesn’t change much at all for sound quality & volume. I expe...

378 Views

0 replies

0 likes

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I can't log in to my Facebook profile

I have a problem with logging in to my Facebook profile. Spotify transfers me to the Facebook site in order to log in. But when I log in with Facebook, it doesn't show me my friends. And Spotify shows me on settings, that I didn't log in with Faceboo...

Newbie

I have a problem with logging in to my Facebook profile. Spotify transfers me to the Facebook site in order to log in. But when I log in with Facebook, it doesn't show me my friends. And Spotify show...

user-removed

Not applicable

630 Views

1 replies

0 likes

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  • 1 replies
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Spotify randomly pauses / skips songs / activates Siri

Hi, spotify now randomly skips songs, pauses them or activates Siri. I read somewhere that I need to fill this in in order to fix the issues: 1. Exact Device (e.g. iPhone 5S) : iPhone 72. Exact operating system (e.g. iOS 8.3)iOS.11.2.53. Spotify app ...

Casual Listener

Hi,   spotify now randomly skips songs, pauses them or activates Siri.    I read somewhere that I need to fill this in in order to fix the issues:    1. Exact Device (e...

user-removed

Not applicable

4041 Views

1 replies

0 likes

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  • 1 replies
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Cannot connect to WiFi!

Spotify was connecting well with my WiFi and was able to play to multi speakers for several months. Two days ago, Spotify cannot connect to my WiFi and says “Offline-please check your internet connection” when my WiFi is perfectly ok. I checked it ag...

Newbie

Spotify was connecting well with my WiFi and was able to play to multi speakers for several months. Two days ago, Spotify cannot connect to my WiFi and says “Offline-please check your internet connec...

Laurelia

Newbie

724 Views

3 replies

0 likes

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Cannot get local files to download onto iPhone

Hi,I'm having trouble syncing the local files on my mac onto my iPhone. I have downloaded the playlists both onto my mac and my iPhone, but the songs are just not showing up on my phone.Any help would be appreciated.Thanks!Jaime

Newbie

Hi, I'm having trouble syncing the local files on my mac onto my iPhone. I have downloaded the playlists both onto my mac and my iPhone, but the songs are just not showing up on my phone. Any help ...

user-removed

Not applicable

1604 Views

1 replies

1 likes

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  • 1 replies
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A huge problem with my shuffle mode

I have premium but I want to listen my music without skipping any songs because I hate the shuffle mode, but it still omits many songs and I do not know why because I know that I have the shuffle mode off. I would appreciate if somebody can help me, ...

Newbie

I have premium but I want to listen my music without skipping any songs because I hate the shuffle mode, but it still omits many songs and I do not know why because I know that I have the shuffle mod...

user-removed

Not applicable

643 Views

1 replies

0 likes

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  • 1 replies
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Shuffle + repeat options keep resetting

Shuffle + repeat option keeps resetting on my iphone 7. It has done it for a while and is really annoying because everytime i start playing a song now in my car i have to check that it is on shuffle. My songs stay the same so cant the shuffle option ...

Regular

Shuffle + repeat option keeps resetting on my iphone 7. It has done it for a while and is really annoying because everytime i start playing a song now in my car i have to check that it is on shuffle....

user-removed

Not applicable

2593 Views

1 replies

2 likes

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How to adapt time-out duration between titles?

hei folks, is there a possibility in the settings (iOS) to adapt the duration of the time-out/ pause/ 'time of silence' between the titles? I can only find the option to individualise the playback in this respect with a cross-fade and it's duration. ...

Newbie

hei folks,    is there a possibility in the settings (iOS) to adapt the duration of the time-out/ pause/ 'time of silence' between the titles? I can only find the option to individua...

528 Views

0 replies

0 likes

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Solved!! How do I stop shuffling playlist?

How do I stop shuffling my playlists? I want them to play in order. What do I do? Solution by Matt Suda:

Casual Listener

How do I stop shuffling my playlists? I want them to play in order. What do I do?     Solution by Matt Suda:  

tisakson

Newbie

227487 Views

70 replies

20 likes

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  • 70 replies
  • 20 likes

Spotify kept playing after closing app, now a bunch of random music on my account

The other day I got done listening to an album and closed the app. Apparently it kept playing the album, and after finishing the album, it played the radio for over a day before I found out. Now there's hundreds of random songs that I don't like in m...

Casual Listener

The other day I got done listening to an album and closed the app. Apparently it kept playing the album, and after finishing the album, it played the radio for over a day before I found out. Now...

484 Views

0 replies

0 likes

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No track info via bluetooth in car

I have an iphone 8 with the latest update. I've just swicthed from apple music to Spotify. Previously I was able to view all my playlists, songs, albums, track and artist info etc on the interactive screen on my car dashboard, all over bluetooth with...

Newbie

I have an iphone 8 with the latest update. I've just swicthed from apple music to Spotify. Previously I was able to view all my playlists, songs, albums, track and artist info etc on the interactive ...

Bethany_Dawn

Community Legend

2401 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Spotify Keeps Freezing

My Spotify keeps freezing whenever I try to play a song. When I try to exit the app, my phone freezes.

Regular

My Spotify keeps freezing whenever I try to play a song. When I try to exit the app, my phone freezes.

TheBrickSlayer

Roadie

3913 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes

No Album Artwork in Browse

I'm getting no album artwork at all when browsing on the Spotify website (e.g. looking at New Releases, Discover). If I click on a specific item, then I see the artwork. Go back to Browse and all I see is the grey square and white circles for each it...

Roadie

I'm getting no album artwork at all when browsing on the Spotify website (e.g. looking at New Releases, Discover).   If I click on a specific item, then I see the artwork. Go back to Brows...

470 Views

0 replies

0 likes

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Album Cover Weirdness

(Not sure if im doing this right since its my first time) I added songs via local file to my playlist on spotify. I’ve seen posts from the past of how the album artwork doesn’t show up on mobile but it does on desktop. It was marked as solved but i s...

Newbie

(Not sure if im doing this right since its my first time) I added songs via local file to my playlist on spotify. I’ve seen posts from the past of how the album artwork doesn’t show up on mobile but ...

user-removed

Not applicable

1247 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Music volume going down after 5 minutes

Every 5 Minutes (exactly) my volume of spotify goes down to about half the volume it was at. If I pause and the play the music it goes back to normal volume then 5 minutes later its goes down again. If it helps im playing it bluetooth to my car stere...

Newbie

Every 5 Minutes (exactly) my volume of spotify goes down to about half the volume it was at. If I pause and the play the music it goes back to normal volume then 5 minutes later its goes down again. ...

user-removed

Not applicable

1108 Views

1 replies

0 likes

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  • 1 replies
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Lots of playlists on my iphone not showing on computer - how to delete them

My iphone and computer don't match - somehow a LOT of unwanted playlist are visible on the iphone that don't show on the computer. How do I delete them

Newbie

My iphone and computer don't match - somehow a LOT of unwanted playlist are visible on the iphone that don't show on the computer. How do I delete them

user-removed

Not applicable

462 Views

1 replies

0 likes

  • 462 Views
  • 1 replies
  • 0 likes

User not visible in Friend Activity

I have searched the community for an answer, but I couldn't find one. So here is my question: In my spotify friend activity I can see what my friends are listening to, but one friend isn't visible (normally it was). My friend has an iPhone 7, uses Wi...

Casual Listener

I have searched the community for an answer, but I couldn't find one. So here is my question:   In my spotify friend activity I can see what my friends are listening to, but one friend isn't v...

Melli1388

Casual Listener

1377 Views

4 replies

0 likes

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Kan niet inloggen

Kan niet inloggen op mijn nieuwe telefoon. Zegt dat account al bestaat en inloggen met Facebook geeft hij code 404.

Newbie

Kan niet inloggen op mijn nieuwe telefoon. Zegt dat account al bestaat en inloggen met Facebook geeft hij code 404.

user-removed

Not applicable

8902 Views

18 replies

0 likes

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album sections

Is possible to have the albums according to the artist? when i click on the artist all his songs are displayed but not separated by album (ios). This issue make me confused everytime i would choose a song remembering what album contains it. I hope th...

Newbie

Is possible to have the albums according to the artist? when i click on the artist all his songs are displayed but not separated by album (ios). This issue make me confused everytime i would choose a...

554 Views

0 replies

0 likes

  • 554 Views
  • 0 replies
  • 0 likes