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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Michaelman11

Regular

235171 Views

55 replies

13 likes

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  • 55 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

158047 Views

507 replies

108 likes

  • 158047 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

108099 Views

19 replies

38 likes

  • 108099 Views
  • 19 replies
  • 38 likes

numero maximo de descargas

quiero descargar unas playlist me dice; HAZ ALCANZADO EL NUMERO MAXIMO DE DESCARGAS... tengo espacio suficiente para descargar...iPhone 7, iOs 11.2

Newbie

quiero descargar unas playlist me dice; HAZ ALCANZADO EL NUMERO MAXIMO DE DESCARGAS... tengo espacio suficiente para descargar... iPhone 7, iOs 11.2

carreirajuan

Newbie

1235 Views

1 replies

1 likes

  • 1235 Views
  • 1 replies
  • 1 likes

Language

I live in America but speak Norwegian. Everything on my phone is in Norwegian except for Spotify which will not change. Is there a way to fix it or would I have to be in Norway for it to give me the proper language?

Newbie

I live in America but speak Norwegian. Everything on my phone is in Norwegian except for Spotify which will not change. Is there a way to fix it or would I have to be in Norway for it to give me...

user-removed

Not applicable

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

Poor sound quality via bluetooth headphones

Hi, I've got an iphone 8 and i've been using spotify via some beats bluetooth headphones. I never really noticed an issue with the sound quality until today. I got 6 months free Apple Music and when i listen to the same song on Apple music & Spotify ...

Casual Listener

 Hi,   I've got an iphone 8 and i've been using spotify via some beats bluetooth headphones. I never really noticed an issue with the sound quality until today. I got 6 months free Apple ...

Ikirouta

Newbie

4183 Views

3 replies

0 likes

  • 4183 Views
  • 3 replies
  • 0 likes

Solved!! Library full

I received I received a message from Spotify telling me my files library was full. I’ve deleted my Files but still as I tried to download a new album it told me I cannot as my file library is still full. I can download the albums I previously had but...

Casual Listener

I received I received a message from Spotify telling me my files library was full. I’ve deleted my Files but still as I tried to download a new album it told me I cannot as my file library is still f...

PaulMcCulloch

Casual Listener

1175 Views

2 replies

0 likes

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  • 2 replies
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Spotify on Chromecast

Hello!I just started using Google Chromecast and I have an issue. The device is working fone with every app I’ve tryed except spotify. When I connect my phone to the Chromecast and try to play some music it starts skipping songs uncontrolably. I can’...

Newbie

Hello! I just started using Google Chromecast and I have an issue. The device is working fone with every app I’ve tryed except spotify. When I connect my phone to the Chromecast and try to play some...

424 Views

0 replies

0 likes

  • 424 Views
  • 0 replies
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Can't stream Spotify in 2013 hyundai Genesis

I have an iphone 6S Plus, that will not play Spotify Radio or my playlists when plugged in to the Aux jack in console. Suggestions?

Newbie

I have an iphone 6S Plus, that will not play Spotify Radio or  my playlists when plugged in to  the Aux jack in console. Suggestions?

451 Views

0 replies

0 likes

  • 451 Views
  • 0 replies
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Why can't I hear background/supportive vocals with headphones on?

I'm playing this song California Dreamin' on my new Beats (Solo 2), and I can't hear supportive vocals, only the lead singer. This is on the iPhone. When I plug my Apple earphones in it works fine. I have tried them both on my laptop too without issu...

Newbie

I'm playing this song California Dreamin' on my new Beats (Solo 2), and I can't hear supportive vocals, only the lead singer. This is on the iPhone. When I plug my Apple earphones in it works fine. ...

1501 Views

0 replies

0 likes

  • 1501 Views
  • 0 replies
  • 0 likes

Updated iPad to iOS 11 can no longer log in to Spotify

I’ve just updated iPad to iOS 11 and I can’t log in to Spotify. I get a message saying Spotify need to update software to work with iOS 11 ... anyone else had this problem?

Newbie

I’ve just updated iPad to iOS 11 and I can’t log in to Spotify. I get a message saying Spotify need to update software to work with iOS 11 ... anyone else had this problem?

290 Views

0 replies

0 likes

  • 290 Views
  • 0 replies
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Sound when changing and switching songs from the control center

Hello everyone! Thank you in advance, I tell you what is my probla since I upgrade to IOS 11 every time I change the song or play or pause either from the notification or the notification center this emits a somewhat annoying sound, it's like a "beep...

Newbie

Hello everyone!   Thank you in advance, I tell you what is my probla since I upgrade to IOS 11 every time I change the song or play or pause either from the notification or the notification ce...

510 Views

0 replies

0 likes

  • 510 Views
  • 0 replies
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iTunes Payment

I was wondering if I can pay with iTunes store credit because I just bought $100 worth of iTunes cards

Newbie

I was wondering if I can pay with iTunes store credit because I just bought $100 worth of iTunes cards

308 Views

0 replies

0 likes

  • 308 Views
  • 0 replies
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Play on apple watch

When will I be able to use spotify on my apple watch?

Newbie

When will I be able to use spotify on my apple watch?

299 Views

0 replies

0 likes

  • 299 Views
  • 0 replies
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Opening Spotify from Waze opens Trifecta

GIVEN that I am logged into Spotify as a premium userAND I have previously connected Spotify to my Waze AccountAND Used the Waze to spotify on screen featureWHEN I click on the Spotify button on the screenTHEN the Waze app opens an app called Trifect...

Newbie

GIVEN that I am logged into Spotify as a premium user AND I have previously connected Spotify to my Waze Account AND Used the Waze to spotify on screen feature WHEN I click on the S...

567 Views

0 replies

2 likes

  • 567 Views
  • 0 replies
  • 2 likes

I shred one playlist, now that person can see everything!

I shared one (private) playlist with a freind, however now they can see ALL my private content! I didnt want this. Can it be rectified?

Visitor

I shared one (private) playlist with a freind, however now they can see ALL my private content!    I didnt want this.    Can it be rectified? 

369 Views

0 replies

0 likes

  • 369 Views
  • 0 replies
  • 0 likes

Overlapping text

My I phone 6s is now showing overlapping text when using Spotify making it difficult to read. The phone has been reset and the app reinstalled. Any help appreciated.

Newbie

My I phone 6s is now showing overlapping text when using Spotify making it difficult to read. The phone has been reset and the app reinstalled. Any help appreciated.

cadders

Newbie

6740 Views

18 replies

3 likes

  • 6740 Views
  • 18 replies
  • 3 likes

All my playlists disappeared except for one, they are not in the deleted playlists

Someone know whats going on? Suddenly my playlists disappeared after I tried to make one playlist collaborative and now I can't find them anywhere!! Please help

Newbie

Someone know whats going on? Suddenly my playlists disappeared after I tried to make one playlist collaborative and now I can't find them anywhere!! Please help

254 Views

0 replies

0 likes

  • 254 Views
  • 0 replies
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BMW Connected Drive

Hi everyone, I’m having trouble with connecting my phone to my BMW via usb cable. It was working perfectly and just stopped. I can see the song playing but there’s no audio. I can only hear/play by Bluetooth. Can anyone help me out??

Newbie

Hi everyone, I’m having trouble with connecting my phone to my BMW via usb cable. It was working perfectly and just stopped. I can see the song playing but there’s no audio. I can only hear/play by B...

artbond

Casual Listener

674 Views

2 replies

1 likes

  • 674 Views
  • 2 replies
  • 1 likes

Music is randomly pausing usually when receiving notifications

Over the passed couple weeks I’ve noticed my music randomly pausing I traced it down to every time I get a notification it pauses. And a few miscellaneous pauses in between. It started happening out of know where I have looked at my notification sett...

Newbie

Over the passed couple weeks I’ve noticed my music randomly pausing I traced it down to every time I get a notification it pauses. And a few miscellaneous pauses in between. It started happening out ...

Greenish

Newbie

5765 Views

2 replies

2 likes

  • 5765 Views
  • 2 replies
  • 2 likes

Spotify on IOS 11 freezer when i share a Music to facebook

Hey there when i Will share a Music to facebook Spotify freezer and i Can only close or reboot ny iPhone X i have the laste ios and new version of Spotify and are Premier member so Can Any here help ny out here

Music Fan

Hey there    when i Will share a Music to facebook Spotify freezer and i Can only close or reboot ny iPhone X   i have the laste ios and new version of Spotify and are Premier memb...

Davirman

Music Fan

701 Views

4 replies

0 likes

  • 701 Views
  • 4 replies
  • 0 likes

Can’t remove artist, jumps into playlists.

I recently added a Dr. John,song to two playlists. After. any playlist I am pla, the second song will be a Dr. John song. I removed the song on the playlist. Deleted the search, deleted the album( no, I never added it), restarted app. Once Dr John be...

Newbie

 I recently added a Dr. John,song to two playlists.  After. any playlist I am pla, the second song will be a  Dr. John song.  I removed the song on the  playlist.  ...

309 Views

0 replies

0 likes

  • 309 Views
  • 0 replies
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Playing through my speakers not my headphones at my inlaws - awkward

Spotify is auto playing through wifi connected speakers and I can't find a way to play through my headphones instead. Like, seriously?! This cannot be how this works. Halp pls?

Newbie

Spotify is auto playing through wifi connected speakers and I can't find a way to play through my headphones instead. Like, seriously?! This cannot be how this works. Halp pls?

267 Views

0 replies

0 likes

  • 267 Views
  • 0 replies
  • 0 likes