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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 50474 Views
  • 15 replies
  • 36 likes
  • 50474 Views
  • 15 replies
  • 36 likes

Superuser Contribution "Artist Radio" option on iOS

There is no "Artist Radio" option on Spotify app both iOS and MAC. This option limited to Android user only?

  • Casual Listener
  • There is no "Artist Radio" option on Spotify app both iOS and MAC. This option limited to Android user only?
  • TorThanyawat
  • Casual Listener
  • 1780 Views
  • 4 replies
  • 0 likes
  • 1780 Views
  • 4 replies
  • 0 likes

Nao funciona em segundo plano

Ola, meu aplicativo para de funcionar sempre que nao estou com ele aberto, ou com a tela bloqueada.Meu aparelho e um iPhone SE.

  • Casual Listener
  • Ola, meu aplicativo para de funcionar sempre que nao estou com ele aberto, ou com a tela bloqueada. Meu aparelho e um iPhone SE.
  • 1895 Views
  • 0 replies
  • 1 likes
  • 1895 Views
  • 0 replies
  • 1 likes

Aplicativo em 2 plano

Estou com um problema que quando o aplicativo fica em 2 plano, ele para de tocar a música.Isso ocorre também quando a tela do celular é bloqueadaAparelho: Iphone SENão utilizo economia de energia e nem aplicativo para limpeza.Versão do aplicativo: 8....

  • Casual Listener
  • Estou com um problema que quando o aplicativo fica em 2 plano, ele para de tocar a música. Isso ocorre também quando a tela do celular é bloqueada Aparelho: Iphone SE Não utilizo economia de energ...
  • jcp02
  • Casual Listener
  • 5839 Views
  • 2 replies
  • 2 likes
  • 5839 Views
  • 2 replies
  • 2 likes

Spoitfy disappears from lock screen when paused

I am strongly thinking about switching from apple music to spotify, but I noticed something weird.As long as music is playing I can control my music over the lock screen which is nice, but the moment I pause, the lock screen controls disappear. In co...

  • Newbie
  • I am strongly thinking about switching from apple music to spotify, but I noticed something weird. As long as music is playing I can control my music over the lock screen which is nice, but the mome...
  • windesea
  • Newbie
  • 1126 Views
  • 1 replies
  • 1 likes
  • 1126 Views
  • 1 replies
  • 1 likes

Certain tracks won't load over data then never play

I've had this issue with spotify recently when i'm using the app over data. When I try to play a song theres a 50/50 chance that the song will either load 10 seconds then stop or not load at all. That song will then never be able to be played on my p...

  • Newbie
  • I've had this issue with spotify recently when i'm using the app over data. When I try to play a song theres a 50/50 chance that the song will either load 10 seconds then stop or not load at all. Tha...
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

[Carplay] Add current song to playlist

Currently in Carplay when you're listening to the radio, the only two things you can do is to thumbs current song up or down. It's kind of a bummer that you can't return to the songs that you really liked during you drive again. I'd like a feature to...

  • Newbie
  • Currently in Carplay when you're listening to the radio, the only two things you can do is to thumbs current song up or down. It's kind of a bummer that you can't return to the songs that you really ...
  • sabaj
  • Newbie
  • 1077 Views
  • 1 replies
  • 2 likes
  • 1077 Views
  • 1 replies
  • 2 likes

Songs ported from iTunes unplayable/skipping after 1 second

First of all. This is only occuring on the iPhone 7 plus. With or without Wifi. iOS 11.2.1 is installed - no new update to Spotify on the AppStore is available. No problem with this on Windows 10.But no song i have had on iTunes and ported across to ...

  • Regular
  • First of all. This is only occuring on the iPhone 7 plus. With or without Wifi. iOS 11.2.1 is installed  - no new update to Spotify on the AppStore is available. No problem with this on Windows ...
  • aaronhayes
  • Newbie
  • 829 Views
  • 1 replies
  • 0 likes
  • 829 Views
  • 1 replies
  • 0 likes

Spotify stops playing when I open Instagram app on Iphone X

I just got an iphone X and I’m a premium user. Today I opened instagram to check my profile and spotify just stopped playing. I literally tried everything but none of them worked. Is there anybody else having the same problem? Please help

  • Casual Listener
  •     I just got an iphone X and I’m a premium user. Today I opened instagram to check my profile and spotify just stopped playing. I literally tried everything but none of them worked. Is th...
  • Bethany_Dawn
  • Community Legend
  • 23850 Views
  • 3 replies
  • 5 likes
  • 23850 Views
  • 3 replies
  • 5 likes

Problemas con inicio

Hola! Espero puedan reaolverme este priblema que tengo hace vario tiempo, resulta que nunca me ha salido nada en inicio del programa spotify siempre me sale “ha ocurrido un error”y el boton de intentar de nuevo

  • Newbie
  • Hola! Espero puedan reaolverme este priblema que tengo hace vario tiempo, resulta que nunca me ha salido nada en inicio del programa spotify siempre me sale “ha ocurrido un error” y el boton de inte...
  • 215 Views
  • 0 replies
  • 0 likes
  • 215 Views
  • 0 replies
  • 0 likes

Cambiar canciones con pantalla bloqueada

Al bloquearse el teléfono quisiera cambiar las canciones y que saliera la carátula del disco en grande. Tengo un iPhone 6. Un primo tiene el mimos teléfono y le sale de esta forma; con las carátulas y las cambia deslizando. En mi caso solo sale opcio...

  • Newbie
  • Al bloquearse el teléfono quisiera cambiar las canciones y que saliera la carátula del disco en grande. Tengo un iPhone 6. Un primo tiene el mimos teléfono y le sale de esta forma; con las carátulas ...
  • titomilanesa
  • Newbie
  • 954 Views
  • 1 replies
  • 0 likes
  • 954 Views
  • 1 replies
  • 0 likes

I deleted the Spotify app off my iPhone a while ago and every...

I deleted the Spotify app off my iPhone and every time my phone restarts it's there so I delete it again but the icon for it is white with lines going through it as if it was downloading, I even deleted all the Spotify information saved in my phone s...

  • Newbie
  • I deleted the Spotify app off my iPhone and every time my phone restarts it's there so I delete it again but the icon for it is white with lines going through it as if it was downloading, I even dele...
  • 0nicole
  • Newbie
  • 662 Views
  • 1 replies
  • 0 likes
  • 662 Views
  • 1 replies
  • 0 likes

A few glitches

For about a month or two now, when I’m listening to music on Spotify and I lock my screen the timestamp freezes. Sometimes it will freeze and other times it won’t. My iPhone 6s is up to date but every single time I open the app store Spotify is alrea...

  • Newbie
  • For about a month or two now, when I’m listening to music on Spotify and I lock my screen the timestamp freezes. Sometimes it will freeze and other times it won’t. My iPhone 6s is up to date but ever...
  • 273 Views
  • 0 replies
  • 0 likes
  • 273 Views
  • 0 replies
  • 0 likes

recently played artists not showing up

my recently played artists aren't showing up when my friends/followers look at my profile even though I have it enabled and can see some of theirs. it does show up for me and i have it checked in settings but it still doesn't work, would i have to en...

  • Newbie
  • my recently played artists aren't showing up when my friends/followers look at my profile  even though I have it enabled and can see some of theirs. it does show up for me and i have it che...
  • malva-da
  • Newbie
  • 507 Views
  • 1 replies
  • 0 likes
  • 507 Views
  • 1 replies
  • 0 likes

Downloaded filter not working correctly

Been talking to two Spotify support agents for like three hours with zero solution. When I click on Artists under Your Library, apply the Downloaded filter, then click on an artist’s name, all songs that I have saved show up instead of only the downl...

D80A8F58-4BAF-444E-94ED-D94C57540660.png 92A3B240-4F85-4257-82BE-0028886550BA.png BB1E7324-1149-4C4A-8A7E-877E3985A0E9.png 18902A68-F5D4-4D66-8181-AE8440AE3215.png
  • Newbie
  • Been talking to two Spotify support agents for like three hours with zero solution.   When I click on Artists under Your Library, apply the Downloaded filter, then click on an artist’s name, a...
  • 557 Views
  • 0 replies
  • 1 likes
  • 557 Views
  • 0 replies
  • 1 likes

Solved!! Reverse order ? How can I have back Starred Playlist ?

Hello ! Since yesterday,the order on my playlist just changed,to the oldest on the top to the newest on the bottom,same when I added a song on it.. By mistake I deleted my Starred playlist,and I don't know how to fiw that,any solutions ? Please Reloa...

  • Music Fan
  • Hello !       Since yesterday,the order on my playlist just changed,to the oldest on the top to the newest on the bottom,same when I added a song on it..   By mistake I dele...
  • milenglis
  • Newbie
  • 43850 Views
  • 24 replies
  • 1 likes
  • 43850 Views
  • 24 replies
  • 1 likes

Followed Artists do not stay followed

Hi, i have this problem on iOS and also Desktop, but since i use iOS more i have posted it here.I have a large list of followed artists, but not all artists I follow remain as followed artists. A large number of artists i have followed no longer show...

  • Casual Listener
  • Hi, i have this problem on iOS and also Desktop, but since i use iOS more i have posted it here. I have a large list of followed artists, but not all artists I follow remain as followed artists. A l...
  • 304 Views
  • 0 replies
  • 1 likes
  • 304 Views
  • 0 replies
  • 1 likes

Can’t login because of location

When I connect using my FB account, Spotify gives me the following error: “Login failedYou can only use Spotify abroad for 14 days.” The problem is I I’ve abroad, it’s been the case for the past 3 years. My FB account is in US, my phone is in US, etc...

  • Newbie
  • When I connect using my FB account, Spotify gives me the following error:  “Login failed You can only use Spotify abroad for 14 days.”   The problem is I I’ve abroad, it’s been the...
  • 291 Views
  • 0 replies
  • 0 likes
  • 291 Views
  • 0 replies
  • 0 likes

Unable to connect to Spotify over WiFi

HiI recently purchased a new iPhone 8 64GB. I've been a Spotify premium user for a while now, mostly via my mobile provider's packaging of plans, but for some reason I cannot get music or even connect to spotify if I am using WiFi on this phone. My i...

  • Newbie
  • Hi I recently purchased a new iPhone 8 64GB. I've been a Spotify premium user for a while now, mostly via my mobile provider's packaging of plans, but for some reason I cannot get music or even conn...
  • 462 Views
  • 0 replies
  • 2 likes
  • 462 Views
  • 0 replies
  • 2 likes

the music stops by itself

the music stops by itself, I have a iPhone 7

  • Newbie
  • the music stops by itself, I have a iPhone 7
  • catleigh529
  • Casual Listener
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Solved!! Font size on iphone 5s

Hi there! I've just started to use Spotify, and I came across a little bit of an annoying problem. I've read that you've recently increased the font size in the phone app, because it was too small on larger phone screens. But as I've got an Iphone 5s...

  • Casual Listener
  • Hi there!  I've just started to use Spotify, and I came across a little bit of an annoying problem. I've read that you've recently increased the font size in the phone app, because it was too s...
  • gergoviki
  • Casual Listener
  • 2186 Views
  • 2 replies
  • 0 likes
  • 2186 Views
  • 2 replies
  • 0 likes