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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

29119 Views

40 replies

9 likes

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  • 40 replies
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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

93957 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

943 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293369 Views

60 replies

15 likes

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  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123493 Views

19 replies

38 likes

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  • 19 replies
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Solved!! Spotify stops playing in iOS 10 with an iPhone 7 Plus

Spotify randomly stops playing on the iPhone 7 Plus (with the latest iOS). When I open Spotify, start playing a song with headphones connected, then lock the screen, the song stops within 15 seconds. Then the app freezes and doesn't respond until I c...

Newbie

Spotify randomly stops playing on the iPhone 7 Plus (with the latest iOS). When I open Spotify, start playing a song with headphones connected, then lock the screen, the song stops within 15 seconds....

victoriadryer

Newbie

28476 Views

16 replies

4 likes

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  • 16 replies
  • 4 likes

Volume AirPlay + pochette Apple TV

Bonjour, le volume en AirPlay commence toujours au plus fort malgre le reglage. Les pochettes sont projete sur l’apple tu en mauvaise qualite . Merci

Newbie

Bonjour, le volume en AirPlay commence toujours au plus fort malgre le reglage.  Les pochettes sont projete sur l’apple tu en mauvaise qualite .    Merci

438 Views

0 replies

0 likes

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Solved!! Help needed with Horrible Daily Mix

Is it possible to delete daily mixes? Of the four I have available, three are horrible! I can't understand how Spotify came up with them. They don't seem to contain any songs I like. I just don't understand it. It seems a complete waste of time. I've...

Casual Listener

Is it possible to delete daily mixes? Of the four I have available, three are horrible! I can't understand how Spotify came up with them. They don't seem to contain any songs I like. I just don't und...

uberblooper

Casual Listener

106910 Views

19 replies

9 likes

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  • 19 replies
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Volume isn’t nearly as high as others (i.e, Apple Music)

I’m trying not to leave Spotify, but Apple Music is SO MUCH louder. What’s up with this?! And the settings for music (besides the EQ) doesn’t change much at all for sound quality & volume. I expect much more Spotify.

Casual Listener

I’m trying not to leave Spotify, but Apple Music is SO MUCH louder. What’s up with this?! And the settings for music (besides the EQ) doesn’t change much at all for sound quality & volume. I expe...

353 Views

0 replies

0 likes

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I can't log in to my Facebook profile

I have a problem with logging in to my Facebook profile. Spotify transfers me to the Facebook site in order to log in. But when I log in with Facebook, it doesn't show me my friends. And Spotify shows me on settings, that I didn't log in with Faceboo...

Newbie

I have a problem with logging in to my Facebook profile. Spotify transfers me to the Facebook site in order to log in. But when I log in with Facebook, it doesn't show me my friends. And Spotify show...

user-removed

Not applicable

605 Views

1 replies

0 likes

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  • 1 replies
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Spotify randomly pauses / skips songs / activates Siri

Hi, spotify now randomly skips songs, pauses them or activates Siri. I read somewhere that I need to fill this in in order to fix the issues: 1. Exact Device (e.g. iPhone 5S) : iPhone 72. Exact operating system (e.g. iOS 8.3)iOS.11.2.53. Spotify app ...

Casual Listener

Hi,   spotify now randomly skips songs, pauses them or activates Siri.    I read somewhere that I need to fill this in in order to fix the issues:    1. Exact Device (e...

user-removed

Not applicable

3954 Views

1 replies

0 likes

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  • 1 replies
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Cannot connect to WiFi!

Spotify was connecting well with my WiFi and was able to play to multi speakers for several months. Two days ago, Spotify cannot connect to my WiFi and says “Offline-please check your internet connection” when my WiFi is perfectly ok. I checked it ag...

Newbie

Spotify was connecting well with my WiFi and was able to play to multi speakers for several months. Two days ago, Spotify cannot connect to my WiFi and says “Offline-please check your internet connec...

Laurelia

Newbie

675 Views

3 replies

0 likes

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  • 3 replies
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Cannot get local files to download onto iPhone

Hi,I'm having trouble syncing the local files on my mac onto my iPhone. I have downloaded the playlists both onto my mac and my iPhone, but the songs are just not showing up on my phone.Any help would be appreciated.Thanks!Jaime

Newbie

Hi, I'm having trouble syncing the local files on my mac onto my iPhone. I have downloaded the playlists both onto my mac and my iPhone, but the songs are just not showing up on my phone. Any help ...

user-removed

Not applicable

1574 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

A huge problem with my shuffle mode

I have premium but I want to listen my music without skipping any songs because I hate the shuffle mode, but it still omits many songs and I do not know why because I know that I have the shuffle mode off. I would appreciate if somebody can help me, ...

Newbie

I have premium but I want to listen my music without skipping any songs because I hate the shuffle mode, but it still omits many songs and I do not know why because I know that I have the shuffle mod...

user-removed

Not applicable

613 Views

1 replies

0 likes

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  • 1 replies
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Shuffle + repeat options keep resetting

Shuffle + repeat option keeps resetting on my iphone 7. It has done it for a while and is really annoying because everytime i start playing a song now in my car i have to check that it is on shuffle. My songs stay the same so cant the shuffle option ...

Regular

Shuffle + repeat option keeps resetting on my iphone 7. It has done it for a while and is really annoying because everytime i start playing a song now in my car i have to check that it is on shuffle....

user-removed

Not applicable

2552 Views

1 replies

2 likes

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  • 1 replies
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How to adapt time-out duration between titles?

hei folks, is there a possibility in the settings (iOS) to adapt the duration of the time-out/ pause/ 'time of silence' between the titles? I can only find the option to individualise the playback in this respect with a cross-fade and it's duration. ...

Newbie

hei folks,    is there a possibility in the settings (iOS) to adapt the duration of the time-out/ pause/ 'time of silence' between the titles? I can only find the option to individua...

511 Views

0 replies

0 likes

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Solved!! How do I stop shuffling playlist?

How do I stop shuffling my playlists? I want them to play in order. What do I do? Solution by Matt Suda:

Casual Listener

How do I stop shuffling my playlists? I want them to play in order. What do I do?     Solution by Matt Suda:  

tisakson

Newbie

226727 Views

70 replies

20 likes

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  • 70 replies
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Spotify kept playing after closing app, now a bunch of random music on my account

The other day I got done listening to an album and closed the app. Apparently it kept playing the album, and after finishing the album, it played the radio for over a day before I found out. Now there's hundreds of random songs that I don't like in m...

Casual Listener

The other day I got done listening to an album and closed the app. Apparently it kept playing the album, and after finishing the album, it played the radio for over a day before I found out. Now...

475 Views

0 replies

0 likes

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  • 0 replies
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No track info via bluetooth in car

I have an iphone 8 with the latest update. I've just swicthed from apple music to Spotify. Previously I was able to view all my playlists, songs, albums, track and artist info etc on the interactive screen on my car dashboard, all over bluetooth with...

Newbie

I have an iphone 8 with the latest update. I've just swicthed from apple music to Spotify. Previously I was able to view all my playlists, songs, albums, track and artist info etc on the interactive ...

Bethany_Dawn

Community Legend

2367 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Spotify Keeps Freezing

My Spotify keeps freezing whenever I try to play a song. When I try to exit the app, my phone freezes.

Regular

My Spotify keeps freezing whenever I try to play a song. When I try to exit the app, my phone freezes.

TheBrickSlayer

Roadie

3870 Views

2 replies

1 likes

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  • 2 replies
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No Album Artwork in Browse

I'm getting no album artwork at all when browsing on the Spotify website (e.g. looking at New Releases, Discover). If I click on a specific item, then I see the artwork. Go back to Browse and all I see is the grey square and white circles for each it...

Roadie

I'm getting no album artwork at all when browsing on the Spotify website (e.g. looking at New Releases, Discover).   If I click on a specific item, then I see the artwork. Go back to Brows...

457 Views

0 replies

0 likes

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Album Cover Weirdness

(Not sure if im doing this right since its my first time) I added songs via local file to my playlist on spotify. I’ve seen posts from the past of how the album artwork doesn’t show up on mobile but it does on desktop. It was marked as solved but i s...

Newbie

(Not sure if im doing this right since its my first time) I added songs via local file to my playlist on spotify. I’ve seen posts from the past of how the album artwork doesn’t show up on mobile but ...

user-removed

Not applicable

1224 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Music volume going down after 5 minutes

Every 5 Minutes (exactly) my volume of spotify goes down to about half the volume it was at. If I pause and the play the music it goes back to normal volume then 5 minutes later its goes down again. If it helps im playing it bluetooth to my car stere...

Newbie

Every 5 Minutes (exactly) my volume of spotify goes down to about half the volume it was at. If I pause and the play the music it goes back to normal volume then 5 minutes later its goes down again. ...

user-removed

Not applicable

1069 Views

1 replies

0 likes

  • 1069 Views
  • 1 replies
  • 0 likes