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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

35904 Views

40 replies

10 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

101173 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1248 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

298117 Views

61 replies

16 likes

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125426 Views

19 replies

38 likes

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Spotify can't download all tracks

Hi, I've a premium user account and an iPhone 6 64gb, in Spotify, in my music > song, i tick the "unavailable offline" switch, so all my songs should be downloaded and available offline. When I did that, Spotify start downloading all songs (about 500...

Visitor

Hi, I've a premium user account and an iPhone 6 64gb, in Spotify, in my music > song, i tick the "unavailable offline" switch, so all my songs should be downloaded and available offline. When...

1Ahava

Newbie

4451 Views

7 replies

0 likes

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Solved!! Control Center on iOS 11

Hello all, I updated to iOS 11 last night, and with the control center changes that came along, I can’t seem to use the pause/play button from the control center. The button is grayed out as if it’s been disabled. The previous and next buttons work f...

Casual Listener

Hello all,   I updated to iOS 11 last night, and with the control center changes that came along, I can’t seem to use the pause/play button from the control center.    The button i...

Farisfox

Newbie

218199 Views

58 replies

0 likes

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Button to disable ”Behind the lyrics” doesn’t work.

As title. The button that supposedly disables genius’ “behind the lyrics” does absolutely nothing at all. Have tried restarting the app and whatnot, but it certainly doesn’t change anything, behind the lyrics is still there. Super annoying.

Newbie

As title. The button that supposedly disables genius’ “behind the lyrics” does absolutely nothing  at all. Have tried restarting the app and whatnot, but it certainly doesn’t change anything, be...

917 Views

0 replies

0 likes

bug
Genius
iOS
lyrics
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Queue swipe won’t work offline

Whenever I go offline on iPhone , I lose the ability to swipe right and add a song to the queue (except for rare occasions when I can get a few swipes in before it no longer works). Once I go online again, the swipe right to queue works fine but is t...

Newbie

Whenever I go offline on iPhone , I lose the ability to swipe right and add a song to the queue (except for rare occasions when I can get a few swipes in before it no longer works). Once I go online ...

Klaxstar

Newbie

1284 Views

1 replies

6 likes

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  • 6 likes

iPhone 8, Spotify pausing with snapchat notifactions.

I have an iPhone 8 (not X) and ever time I receive a snapchat message, my Spotify pauses. I’ve tried going offline, the music still pauses. I have tried turning off my snapchat notifications, and when I check why the music has paused it’s because I g...

Newbie

I have an iPhone 8 (not X) and ever time I receive a snapchat message, my Spotify pauses. I’ve tried going offline, the music still pauses. I have tried turning off my snapchat notifications, and whe...

978 Views

0 replies

1 likes

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Music turns off when receiving a snap

Every time I get a snap from someone while listening to music, it goes on pause... anyone with a solution??

Newbie

Every time I get a snap from someone while listening to music, it goes on pause... anyone with a solution??

531 Views

0 replies

0 likes

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Can’t access playlists on iPhone 7s

Hi. When I go to my library, I can only see the playlist tab if I manually drag the screen down, and it doesn’t respond when I tap it. It doesn’t appear on its own (screen shot attached). Help!

Newbie

Hi.  When I go to my library, I can only see the playlist tab if I manually drag the screen down, and it doesn’t respond when I tap it.  It doesn’t appear on its own (screen shot attached)....

359 Views

0 replies

0 likes

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Songs Not Available After Saving

Hi! A couple nights ago I used Spotify on my computer (Dell) for the first time and saved an album-- Blue Neighbourhood Deluxe Edition by Troye Sivan. The next morning, I opened my iPhone to try and play it and only four of the tracks were playable. ...

Newbie

Hi! A couple nights ago I used Spotify on my computer (Dell) for the first time and saved an album-- Blue Neighbourhood Deluxe Edition by Troye Sivan. The next morning, I opened my iPhone to try and ...

534 Views

0 replies

0 likes

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Playlist editing

When I edit a playlist on my Mac, the edited playlist does not change on my iphone or ipad. Is there a setting to control this? I would like my playlists to be the same on all devices. Thanks all.

Casual Listener

When I edit a playlist on my Mac, the edited playlist does not change on my iphone or ipad. Is there a setting to control this? I would like my playlists to be the same on all devices. Than...

Bethany_Dawn

Community Legend

484 Views

1 replies

0 likes

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Solved!! Saved Albums and songs deleted

Hi, I'm using spotify on my iPhone 5 with iOs 8, when I opened Spotify today all my saved songs and albums were deleted. I restarted the app and logged out and in again but it didn't help. I'm using the latest version of the app.

Newbie

Hi, I'm using spotify on my iPhone 5 with iOs 8, when I opened Spotify today all my saved songs and albums were deleted. I restarted the app and logged out and in again but it didn't help. I'm usin...

Flaccidflaxseed

Newbie

22140 Views

5 replies

1 likes

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Can't play first song

On some of my albums and playlists, I cannot play the first song when using my iphone. Anyone else having this issue and have a solution?

Casual Listener

On some of my albums and playlists, I cannot play the first song when using my iphone. Anyone else having this issue and have a solution?

343 Views

0 replies

0 likes

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Home page doesn’t open

I am using spotify with iphone 7 and when i try to open home page it doesn’t open

Newbie

I am using spotify with iphone 7 and when i try to open home page it doesn’t open 

355 Views

0 replies

0 likes

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iphone low sound volume

In Spotify, the iPhone sounds less than its own music application, how can I solve it?

Newbie

In Spotify, the iPhone sounds less than its own music application, how can I solve it?

545 Views

0 replies

0 likes

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Downloading Local Files

I'd like to download some Local Files to my phone that are on my computer, but that are NOT on Spotify. I cannot find a definitive answer to this problem online. Many thanks

Newbie

I'd like to download some Local Files to my phone that are on my computer, but that are NOT on Spotify.   I cannot find a definitive answer to this problem online.     Many thanks...

Nygge72

Newbie

504 Views

1 replies

0 likes

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Play Music isn’t possible in iPhone App

Hi, i use the iPhone App and I have Spotify Premium but there is a playlist, in which I can’t play some titles and if I press play the next title is played. Can you help me?

Newbie

Hi,   i use the iPhone App and I have Spotify Premium but there is a playlist, in which I can’t play some titles and if I press play the next title is played.  Can you help me?

318 Views

0 replies

0 likes

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Seeing all downloaded songs offline

Until a recent update for the iOS version, I was able to search a song while offline and click “view all” to see any songs downloaded that matched my search criteria. This was key for listening to artists or albums cohesively. Now, it only shows the ...

Newbie

Until a recent update for the iOS version, I was able to search a song while offline and click “view all” to see any songs downloaded that matched my search criteria. This was key for listening ...

449 Views

0 replies

0 likes

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Spotify Stopping In The Middle Of A Track

Spotify Version - 6.8.0.3786Device - Apple iPod Touch 6th Generation After a while of playing through several songs, Spotify will just randomly stop in the middle of a track (all tracks are downloaded). The app itself is still responsive and doesn't ...

Regular

Spotify Version - 6.8.0.3786 Device - Apple iPod Touch 6th Generation   After a while of playing through several songs, Spotify will just randomly stop in the middle of a track (all tracks ar...

user-removed

Not applicable

6928 Views

8 replies

2 likes

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  • 8 replies
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Shuffle turns off by itself

Every time I want to hear music on shuffle, after a few songs it takes it off by itself and just starts playing songs in the order they were downloaded. I turn shuffle on again, and, again, after a few songs it turns off shuffle.

Newbie

Every time I want to hear music on shuffle, after a few songs it takes it off by itself and just starts playing songs in the order they were downloaded. I turn shuffle on again, and, again, after a f...

1235 Views

0 replies

4 likes

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Local files from laptop can't be synced onto iphone???

Local file songs played fine on my laptop (MacOS High Sierra) but it cannot be played/downloaded/synced onto my iPhone (SE). This is weird and extremely annoying because everything was fine before. Now the songs are greyed and on my phone, if I try t...

Newbie

Local file songs played fine on my laptop (MacOS High Sierra) but it cannot be played/downloaded/synced onto my iPhone (SE). This is weird and extremely annoying because everything was fine...

546 Views

0 replies

0 likes

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Skipping Tracks/Fast Forwarding + Rewind/ Pausing and UnPausing/Muffled Sound Automatically Glitches

Songs keep skipping and pausing whenever I use my headphones. I have an iPhone 7 Plus(IOS 11.1.1). I've tried changing headphones and reinstalling the app but nothing seems to work.

Newbie

Songs keep skipping and pausing whenever I use my headphones. I have an iPhone 7 Plus(IOS 11.1.1). I've tried changing headphones and reinstalling the app but nothing seems to work.

532 Views

0 replies

0 likes

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