Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48458 Views
  • 15 replies
  • 36 likes
  • 48458 Views
  • 15 replies
  • 36 likes

Songs constantly being removed and redownloading

For the past three or four days everytime I open the Spotify app I have hundreds and hundreds of songs missing from my library. It still shows all of the artisits and alubums saved but when you open them it only shows one song per album. I have over ...

  • Newbie
  • For the past three or four days everytime I open the Spotify app I have hundreds and hundreds of songs missing from my library. It still shows all of the artisits and alubums saved but when you open ...
  • nuttmeg843
  • Regular
  • 380 Views
  • 1 replies
  • 1 likes
  • 380 Views
  • 1 replies
  • 1 likes

How to play Spotify on LG TV from Iphone

Hi everyone, Since Spotify deleted the apps for TV I've been using it at my PC but I have not good speakers so I would like to play Spotify in TV again. I've tried Spotify Connect, conecting both devices to the same wifi, deleted spotify app from my ...

  • Casual Listener
  • Hi everyone,   Since Spotify deleted the apps for TV I've been using it at my PC but I have not good speakers so I would like to play Spotify in TV again.   I've tried Spotify Connect, ...
  • AirLange
  • Casual Listener
  • 2440 Views
  • 3 replies
  • 1 likes
  • 2440 Views
  • 3 replies
  • 1 likes

Spotify pauses at the end of each song

Is anyone else having trouble with songs pausing a few seconds before they end? I've already deleted the app and reinstalled it to reset the app but I still have the same problem.

  • Newbie
  • Is anyone else having trouble with songs pausing a few seconds before they end? I've already deleted the app and reinstalled it to reset the app but I still have the same problem.
  • mckeecam
  • Newbie
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Bad Sound Quality

There is a issue with the quality of sound from the Spotify app on all my devices, the bass is flat and the treble is dull even at 320kbit/s with no EQ or settings applied other than 'extreme quality'. I even tried deleting the app and redownloading ...

  • Casual Listener
  • There is a issue with the quality of sound from the Spotify app on all my devices, the bass is flat and the treble is dull even at 320kbit/s with no EQ or settings applied other than 'extreme quality...
  • Polserjoe
  • Newbie
  • 1046 Views
  • 1 replies
  • 0 likes
  • bad Sound Quality
    quality
  • 1046 Views
  • 1 replies
  • 0 likes

Solved!! playlist appearance

why does my playlist appear like this? 

  • Regular
  • why does my playlist appear like this? 
  • rallison-au
  • Regular
  • 556 Views
  • 3 replies
  • 0 likes
  • 556 Views
  • 3 replies
  • 0 likes

My spotify is possessed

"Hi there. My spotify is possessed!! I get random notifications “you’re listening on Jack Frost” and it stops playing, as if it connected itself to someone else’s device. I don’t know who this Jack Frost is and it does also happen with airplay and bl...

  • Visitor
  • "Hi there. My spotify is possessed!! I get random notifications “you’re listening on Jack Frost” and it stops playing, as if it connected itself to someone else’s device. I don’t know who this Jack F...
  • cyclotronist
  • Casual Listener
  • 841 Views
  • 2 replies
  • 0 likes
  • 841 Views
  • 2 replies
  • 0 likes

Local Files will not download onto iPhone

I have 52 local files I want to be available offline on my iPhone. It used to work but now it won't I cant get any of them to download to my iphone. This is what I have done: I made a playlist on my computer called "local" and added all 52 songs from...

  • Newbie
  • I have 52 local files I want to be available offline on my iPhone. It used to work but now it won't I cant get any of them to download to my iphone. This is what I have done:   I made a playli...
  • 485 Views
  • 0 replies
  • 0 likes
  • available offline
    iphone
    local files
  • 485 Views
  • 0 replies
  • 0 likes

Solved!! Playlists

Hi,is it possible to play serveral playlists after eachother and how can I manage this?

  • Newbie
  • Hi, is it possible to play serveral playlists after eachother and how can I manage this?
  • Luke
  • Spotify Star
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes

Play in many devices?

Recently I bought spotify premium, and as it is allowed to connect many devices i gave the password to my brother too. When we listen music at the same time, he can listen what I listen and the opposite. Is there any way to listen music at the same t...

  • Newbie
  • Recently I bought spotify premium, and as it is allowed to connect many devices i gave the password to my brother too. When we listen music at the same time, he can listen what I listen and the oppos...
  • Hubo
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

GET RID OF SPOTIAMB

I have Spotify Premium and whenever I am in the middle of listening to a playlist it cuts off songs to switch to SPOTIAMB and then starts playing weird music that is completely unrelated to what I listen to. I am about to cancel my subscription if th...

  • Newbie
  • I have Spotify Premium and whenever I am in the middle of listening to a playlist it cuts off songs to switch to SPOTIAMB and then starts playing weird music that is completely unrelated to what I li...
  • Hubo
  • Community Legend
  • 1846 Views
  • 1 replies
  • 1 likes
  • 1846 Views
  • 1 replies
  • 1 likes

Herlaadkaart

Mijne zoon had 2 herlaadkaarten van Spotify gekregen van 10 euro dus ik wil die op zijn iPhone zetten en er komt op succesfully done en toch staat het bedrag van 20 euro niet op zijn account .

  • Newbie
  • Mijne zoon had 2 herlaadkaarten van Spotify gekregen van 10 euro dus ik wil die op zijn iPhone zetten en er komt op succesfully done en toch staat het bedrag van 20 euro niet op zijn account .
  • Hubo
  • Community Legend
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Change language back to english.

I currently live in Taiwan. After my last update of spotify the app for some reason changed to Chinese. I am not able to set the language back to English. Can someone describe how to get English back? If possible please use pictures, as I do not unde...

  • Newbie
  • I currently live in Taiwan. After my last update of spotify the app for some reason changed to Chinese. I am not able to set the language back to English. Can someone describe how to get English back...
  • Kiseki
  • Newbie
  • 65032 Views
  • 9 replies
  • 7 likes
  • 65032 Views
  • 9 replies
  • 7 likes

Spotify stops playing the music when iPhone blocks manual or automatically..

Need help! when i go running and start a playlist... suddenly the phone blocks away so the music is playing algo stops, and when i try to play it again when blocked nothing happens...it starts but with no sounds.

  • Casual Listener
  • Need help! when i go running and start a playlist... suddenly the phone blocks away so the music is playing algo stops, and when i try to play it again when blocked nothing happens...it starts but wi...
  • ThePeaceLounge
  • Gig Goer
  • 1041 Views
  • 6 replies
  • 0 likes
  • 1041 Views
  • 6 replies
  • 0 likes

Screen recording on iPhone

I recently got the iOS 11 update, but I found a problem. When I do the screen recording option, most of the time it does not record the music that I am listening to. Sometimes it does, and sometimes it doesn’t. I’ve tried different ways to play the m...

  • Newbie
  • I recently got the iOS 11 update, but I found a problem. When I do the screen recording option, most of the time it does not record the music that I am listening to. Sometimes it does, and sometimes ...
  • alinajetly
  • Casual Listener
  • 20261 Views
  • 1 replies
  • 1 likes
  • 20261 Views
  • 1 replies
  • 1 likes

Back button disappears after search in combination with filter (iPad)

Scenario:a search for ‘perlman’choose artist Itzhak Perlman,choose ‘all albums’type ‘tch’ to filter on Tchaikovsky,choose an album to listen to it and now I cannot go back to my search results or even search something else. Have to restart the app (r...

  • Casual Listener
  • Scenario: a search for ‘perlman’ choose artist Itzhak Perlman, choose ‘all albums’ type ‘tch’ to filter on Tchaikovsky, choose an album to listen to it   and now I cannot go back to my se...
  • Pxyzh
  • Casual Listener
  • 812 Views
  • 2 replies
  • 0 likes
  • 812 Views
  • 2 replies
  • 0 likes

Car controls skip over a song

I have a subaru impreza and use it to play spotify (premium) via USB. When i use the car controls (either on steering wheel or dashboard) to go to the next song, it skips over it. So if I'm on song 1, it passes over song 2 and goes to song 3. In orde...

  • Newbie
  • I have a subaru impreza and use it to play spotify (premium) via USB. When i use the car controls (either on steering wheel or dashboard) to go to the next song, it skips over it. So if I'm on song 1...
  • dallasyoung1
  • Casual Listener
  • 991 Views
  • 1 replies
  • 3 likes
  • 991 Views
  • 1 replies
  • 3 likes

Spotify Suddenly Changes Songs to a Playlist I Don't Follow

For the past few days, Spotify will suddenly, in the middle of a song, switch to the a song in a playlist I have never listened to and have no interest in, ("Vibes" in case anyone is interested). Again, this is a playlist I do not follow and have nev...

  • Regular
  • For the past few days, Spotify will suddenly, in the middle of a song, switch to the a song in a playlist I have never listened to and have no interest in, ("Vibes" in case anyone is interested).&nbs...
  • 535 Views
  • 0 replies
  • 0 likes
  • 535 Views
  • 0 replies
  • 0 likes

app not working

I recently started listening to podcast so I’m was listening to what really happend after that when ever I listen to andi the music and lock the phone it doesn’t show up in the lock screen the one which show in the lock screen is always what really h...

  • Newbie
  • I recently started listening to podcast so I’m was listening to what really happend after that when ever I listen to andi the music and lock the phone it doesn’t show up in the lock screen the one wh...
  • 213 Views
  • 0 replies
  • 0 likes
  • 213 Views
  • 0 replies
  • 0 likes

iOS 11 Control Centre Bug *Annoying*

Hi, I’m having an issue where randomly Spotify will ‘lose’ music control prioritisation on control centre. The only fix to this is to reboot and this temporarily resolves the issue. Please find below a video of the issue, baring in mind the screen re...

  • Casual Listener
  • Hi,   I’m having an issue where randomly Spotify will ‘lose’ music control prioritisation on control centre. The only fix to this is to reboot and this temporarily resolves the issue. Please f...
  • JackHammer
  • Casual Listener
  • 728 Views
  • 1 replies
  • 0 likes
  • 728 Views
  • 1 replies
  • 0 likes

Solved!! Spotify app won't install on my iPhone 5s after I deleted to make space on my phone

Hi I've done this a couple times, delete apps on my phone to make space but this is the first time I'm seeing this. I have the 8.1.3 software update on the iPhone 5s. I tried downloading it and it's just stuck on the white part where it looks like th...

  • Regular
  • Hi I've done this a couple times, delete apps on my phone to make space but this is the first time I'm seeing this. I have the 8.1.3 software update on the iPhone 5s. I tried downloading it and it's ...
  • Ron2014
  • Newbie
  • 31546 Views
  • 14 replies
  • 0 likes
  • 31546 Views
  • 14 replies
  • 0 likes