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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

232088 Views

53 replies

13 likes

  • 232088 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

155372 Views

507 replies

108 likes

  • 155372 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

107602 Views

19 replies

38 likes

  • 107602 Views
  • 19 replies
  • 38 likes

Turn off recommended songs

I am a premium user and I would like to turn off recommended songs in playlists. I’m on a data plan and I don’t want to hear that stuff.

Newbie

I am a premium user and I would like to turn off recommended songs in playlists.  I’m on a data plan and I don’t want to hear that stuff.

995 Views

0 replies

2 likes

  • 995 Views
  • 0 replies
  • 2 likes

You’re Offline

I have started using Spotify on my premium account AWAY from a wifi connection and came to realize that I only have access to music I have oreviously downloaded. Everytime I want to make a search, access the home and browse buttons I get the same bla...

Casual Listener

I have started using Spotify on my premium account AWAY from a wifi connection and came to realize that I only have access to music I have oreviously downloaded.  Everytime I want to make a sea...

PabloSC

Casual Listener

1135 Views

1 replies

0 likes

  • 1135 Views
  • 1 replies
  • 0 likes

Cant play music through Bluetooth in ford focus 2016

I can’t play music at all from spotify in my car since updating to iso 11 my friend also tried connecting there iphone 8 which didn’t work but other phones work is any one else getting problems

Newbie

I can’t play music at all from spotify in my car since updating to iso 11 my friend also tried connecting there iphone 8 which didn’t work but other phones work is any one else getting problems 

827 Views

0 replies

0 likes

  • 827 Views
  • 0 replies
  • 0 likes

Downloads won't play

So I a few weeks ago I started noticing an issue where downloaded songs don't play offline. I have reinstalled the app and redownloaded all my songs and now none of they play offline.....help

Casual Listener

So I a few weeks ago I started noticing an issue where downloaded songs don't play offline. I have reinstalled the app and redownloaded all my songs and now none of they play offline.....help 

Puble

Casual Listener

403 Views

3 replies

0 likes

  • 403 Views
  • 3 replies
  • 0 likes

I can’t see an album anymore

So I’m Brazilian and I followed Pablo Vittar a while back. The other day I was looking for his music and I couldn’t find it. I found like 3 and his album doesn’t appear to me anymore. And it still does to my friends. How can I fix that ?!

Newbie

So I’m Brazilian and I followed Pablo Vittar a while back. The other day I was looking for his music and I couldn’t find it. I found like 3 and his album doesn’t appear to me anymore. And it still do...

303 Views

0 replies

0 likes

  • 303 Views
  • 0 replies
  • 0 likes

Can’t change volume using Spotify Connect with iOS 11

I use Spotify Connect to play music on my Yamaha Rx-V479 AV receiver. I can no longer control the volume of this external device while using the iOS app on my iPhone 7 that has been updated to iOS 11.

Casual Listener

I use Spotify Connect to play music on my Yamaha Rx-V479 AV receiver. I can no longer control the volume of this external device while using the iOS app on my iPhone 7 that has been updated to iOS 11.

Big_Bob

Casual Listener

3640 Views

7 replies

4 likes

  • 3640 Views
  • 7 replies
  • 4 likes

Lock Screen and Bluetooth Controls not working

As soon as I updated my iPhone software my Spotify controls stopped working. It no longer comes up on my lockscreen. I can’t change the song through my car or Bluetooth headphones anymore. I honestly just want to solve the issue.

Casual Listener

As soon as I updated my iPhone software my Spotify controls stopped working. It no longer comes up on my lockscreen. I can’t change the song through my car or Bluetooth headphones anymore. I honestly...

bdouglass97

Newbie

911 Views

2 replies

3 likes

  • 911 Views
  • 2 replies
  • 3 likes

Albums are not sectioned in Artists under Your Library on iOS

ON Android, in your library, under artists, each album is separated into sections by a little partition of the album artwork. eg Alice In Chains has Jar of Flies with the artwork on top, then Facelift is separated with the album artwork on top.ON iOS...

Newbie

ON Android, in your library, under artists, each album is separated into sections by a little partition of the album artwork. eg Alice In Chains has Jar of Flies with the artwork on top, then Fa...

283 Views

0 replies

0 likes

  • 283 Views
  • 0 replies
  • 0 likes

Cannot login today

Hi, I got the iPhone 8 Plus and when I opened Spotify for the first time, the app will not let me login in. It is stuck on the create a new account and login page with the moving background. Please help! I use spotify everyday all day!

Newbie

Hi,   I got the iPhone 8 Plus and when I opened Spotify for the first time, the app will not let me login in. It is stuck on the create a new account and login page with the moving background....

279 Views

0 replies

0 likes

  • 279 Views
  • 0 replies
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Superuser Contribution How do I get my disabled account back

My dad cancelled his card that was paying for Spotify , I assumed that it would just get rid of premium but my whole Spotify is gone. I only want access to my playlists , I’ve had Spotify for years now and everything I’ve had is gone. My username was...

Newbie

My dad cancelled his card that was paying for Spotify , I assumed that it would just get rid of premium but my whole Spotify is gone. I only want access to my playlists , I’ve had Spotify for years n...

pasqueeze

Newbie

1121 Views

2 replies

0 likes

  • 1121 Views
  • 2 replies
  • 0 likes

Overheating iphone

I would love to update to premium, but my iPhone is overheating even with free version... lost 50% of battery during one workout. When i use different streaming app 10-15%. I got iPhone 7. Some help? And yes, i have reinstalled twice and got last ver...

Newbie

I would love to update to premium, but my iPhone is overheating even with free version... lost 50% of battery during one workout. When i use different streaming app 10-15%. I got iPhone 7. Some help?...

706 Views

0 replies

0 likes

Battery performance
Overheating
  • 706 Views
  • 0 replies
  • 0 likes

Music playing on iphone when I try to play it on my Dell laptop

This has happened a few times. When I try to play spotify on my laptop (with headphones or without) it doesn't play on my laptop and instead plays on my iPhone 6. Both have the current Spotify updates (Version 8.4.20). I basically cannot play spotify...

Newbie

This has happened a few times. When I try to play spotify on my laptop (with headphones or without) it doesn't play on my laptop and instead plays on my iPhone 6. Both have the current Spotify update...

422 Views

0 replies

0 likes

  • 422 Views
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Mehrere Playlisten abspielen

Hallo, früher konnte man alle Playlisten die in einem Ordner sind zusammen abspielen lassen. Mit der neuen Version ist dies nicht mehr möglich oder vlt finde ich den Knopf nicht mehr. Hat jemand einen Tipp? Ich nutze es am iphone 6s.

Casual Listener

Hallo,   früher konnte man alle Playlisten die in einem Ordner sind zusammen abspielen lassen. Mit der neuen Version ist dies nicht mehr möglich oder vlt finde ich den Knopf nicht mehr. Hat je...

tanjajudge

Casual Listener

3505 Views

1 replies

1 likes

  • 3505 Views
  • 1 replies
  • 1 likes

spotify will not connect to wifi no matter what

my iphone updated to the newest version of spotify and IOS 11 will simply not connect to the wifi. I've tried restarting it, deleting the app (losing all my downloads) and updating the phone. It's been like this for almost two weeks, while spotify wi...

Newbie

my iphone updated to the newest version of spotify and IOS 11 will simply not connect to the wifi. I've tried restarting it, deleting the app (losing all my downloads) and updating  the phone. I...

298 Views

0 replies

0 likes

  • 298 Views
  • 0 replies
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Specific local files not appearing on mobile

A while ago I added some local files from desktop to a playlist which was downloaded on my phone. I accidentally turned off the download option recently, and when I downloaded it again, the local files I had added were gone. When I tried to add them ...

Newbie

A while ago I added some local files from desktop to a playlist which was downloaded on my phone. I accidentally turned off the download option recently, and when I downloaded it again, the local fil...

451 Views

0 replies

0 likes

  • 451 Views
  • 0 replies
  • 0 likes

If that ain't country by David Allen Coe

Hello, I am a premium user and I recently relised that the song If That Ain't Country by David Allen Coe was removed from my playlist and when I searched for the song to add it again, I could not find it. I spend my hard earned money for this subscri...

Casual Listener

Hello, I am a premium user and I recently relised that the song If That Ain't Country by David Allen Coe was removed from my playlist and when I searched for the song to add it again, I could not fin...

JC_68

Newbie

17181 Views

34 replies

20 likes

  • 17181 Views
  • 34 replies
  • 20 likes

I can't play songs that I played

Come on! My account is premium and I've downloaded 15 song by The Cure... Now I just can listen 5 !!!! I hope someone can support me because I don't wanna get rid off

Casual Listener

Come on! My account is premium and I've downloaded 15 song by The Cure... Now I just can listen 5 !!!! I hope someone can support me because I don't wanna get rid off  

438 Views

0 replies

0 likes

disappearing songs
Missing Music
unavailable
  • 438 Views
  • 0 replies
  • 0 likes

Superuser Contribution Ayuda

Amigos, verán; estaba escuchando música de los más normal, pero se reinició mi dispositivo, al encenderlo nuevamente todas las canciones que tenía ya no estaban descargadas, pero seguía usando el mismo espacio de almacenamiento, ¿como lo puedo soluci...

Newbie

Amigos, verán; estaba escuchando música de los más normal, pero se reinició mi dispositivo, al encenderlo nuevamente todas las canciones que tenía ya no estaban descargadas, pero seguía usando el mis...

wendyafri

Newbie

344 Views

2 replies

0 likes

  • 344 Views
  • 2 replies
  • 0 likes

Keeps stopping mid song

When playing a song it goes mute mid song. Not logged into any other devices.

Visitor

When playing a song it goes mute mid song. Not logged into any other devices.

jmdesin892

Roadie

670 Views

1 replies

0 likes

  • 670 Views
  • 1 replies
  • 0 likes