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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48208 Views
  • 15 replies
  • 36 likes
  • 48208 Views
  • 15 replies
  • 36 likes

All downloaded songs are not showing when Wifi is not on and there are other issues aswell

Ever since the most recent Spotity update, my app has been having a lot of issues. I have an Iphone 6. Firstly, not all my downloaded songs are showing when I type something into the search bar. For example, I have download a lot of songs from The Be...

  • Casual Listener
  • Ever since the most recent Spotity update, my app has been having a lot of issues. I have an Iphone 6.   Firstly, not all my downloaded songs are showing when I type something into the search ...
  • AliArshad96
  • Casual Listener
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

How do I play just one song on Spotify

Okay so I recently started sharing a family account so I have premium,and sometimes I want to just play one single song and then nothing else after that. But Spotify literally always plays a song after that whether it be from the same playlist or it ...

  • Newbie
  • Okay so I recently started sharing a family account so I have premium,and sometimes I want to just play one single song and then nothing else after that. But Spotify literally always plays a song aft...
  • hslopez
  • Newbie
  • 12422 Views
  • 2 replies
  • 0 likes
  • 12422 Views
  • 2 replies
  • 0 likes

Link to all playlists for mobile app

I'm looking to house my Spotify playlists within an app as a web view, so that users can scroll through the playlist options. How do I find/create a link that will take users to pull all playlists at once? I have four playlists, total, and need to pr...

  • Newbie
  • I'm looking to house my Spotify playlists within an app as a web view, so that users can scroll through the playlist options. How do I find/create a link that will take users to pull all playlists at...
  • 184 Views
  • 0 replies
  • 0 likes
  • 184 Views
  • 0 replies
  • 0 likes

Download button missing from Spotify app installed in my IPad (IOS 11.11

After installing the latest IOS update, the Download button has gone missing from my IPad. However, this did not happen to my Iphone7 installed with similar latest IOS. My subscription is Premium level. Tried log out / log in, uninstalled / reinstall...

  • Newbie
  • After installing the latest IOS update, the Download button has gone missing from my IPad.  However, this did not happen to my Iphone7 installed with similar latest IOS.   My subscription...
  • 960 Views
  • 0 replies
  • 10 likes
  • 960 Views
  • 0 replies
  • 10 likes

New Phone and Local Files from Mac

Dear Spotify Community, I have a bunch of music files synched locally on my Mac with a folder. The files appear on my Mac without any issues. However, on my new phone, when signed into my premium account, the playlist name shows but not every file th...

  • Casual Listener
  • Dear Spotify Community,   I have a bunch of music files synched locally on my Mac with a folder. The files appear on my Mac without any issues. However, on my new phone, when signed into my pr...
  • amitsbajaj
  • Casual Listener
  • 340 Views
  • 3 replies
  • 0 likes
  • 340 Views
  • 3 replies
  • 0 likes

Offline Search

Something seems to have changed in a more recent update. When searching while offline, I used to be able to put in an artist name and pull up a long list of every song I have by or featuring them. Now, I only show 4 results of which the artist’s name...

  • Casual Listener
  • Something seems to have changed in a more recent update. When searching while offline, I used to be able to put in an artist name and pull up a long list of every song I have by or featuring them. No...
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

iPhone 7 - iOS 11.1 can’t log in

Hi, I have just got the new iPhone 7 and installed Spotify, when I get the screen asking to create an account or sign in and I press sign in nothing happens the on screen buttons change slightly to acknowledge that I have pressed it but nothing chang...

  • Newbie
  • Hi,   I have just got the new iPhone 7 and installed Spotify, when I get the screen asking to create an account or sign in and I press sign in nothing happens the on screen buttons change slig...
  • bitbrk
  • Casual Listener
  • 766 Views
  • 2 replies
  • 1 likes
  • 766 Views
  • 2 replies
  • 1 likes

Solved!! iPhone App: Do not play album in shuffle mode by default.

In the iPhone app, when you select an album to play, it is played back in shuffle mode by default. This means that if you're not paying attention, you'll inadvertently listen to the tracks of an album order. I don't see anyone good reason why the def...

  • Music Fan
  • In the iPhone app, when you select an album to play, it is played back in shuffle mode by default. This means that if you're not paying attention, you'll inadvertently listen to the tracks of an albu...
  • KrisNorway
  • Newbie
  • 54162 Views
  • 51 replies
  • 33 likes
  • default
    iphone
    shuffle
  • 54162 Views
  • 51 replies
  • 33 likes

Solved!! WHY does repeat button never work?

hi, use spotify, have done for a long time, repeat button is always a problem, it somtimes used to work on pc, but hardly ever on mac, and never on iphone. i just want to repeat a song. why does it not work in a solid reliable fashion? thankyou

  • Music Fan
  • hi, use spotify, have done for a long time, repeat button is always a problem, it somtimes used to work on pc, but hardly ever on mac, and never on iphone.    i just want to repeat a so...
  • Adrianzavala100
  • Newbie
  • 88856 Views
  • 11 replies
  • 1 likes
  • 88856 Views
  • 11 replies
  • 1 likes

Shuffle on 7 Day Trial

I am using the 7 day Trial for Premium and I notice that it still plays on Shuffle feature. Ain't I suppose to be able to listen to the albums in the order of the songs that is listed? Thanks!

  • Casual Listener
  • I am using the 7 day Trial for Premium and I notice that it still plays on Shuffle feature. Ain't I suppose to be able to listen to the albums in the order of the songs that is listed? Thanks!
  • 316 Views
  • 0 replies
  • 0 likes
  • 316 Views
  • 0 replies
  • 0 likes

IPhone app

I have a Family premium membership and have added my wife, sent her an invite and she has accepted. When I try to download the spotify app the app store prompts to charge the monthly fee. I already pay the fee monthly. Why can't I install for free? T...

  • Newbie
  • I have a Family premium membership and have added my wife, sent her an invite and she has accepted.  When I  try to download the spotify app the app store prompts to charge the monthly fee....
  • 210 Views
  • 0 replies
  • 0 likes
  • 210 Views
  • 0 replies
  • 0 likes

Local files will not even show on iphone

I have local files that are showing up on my desktop (MacBook Air, updated software) and I am trying ot download the local files onto my iphone (software updated), but the songs will not even show up on the playlist. The songs that are available on S...

  • Regular
  • I have local files that are showing up on my desktop (MacBook Air, updated software) and I am trying ot download the local files onto my iphone (software updated), but the songs will not even show up...
  • 254 Views
  • 0 replies
  • 0 likes
  • 254 Views
  • 0 replies
  • 0 likes

Been dealing with some major bugs for years now. Where is the fix?

Spotify has had two major bugs for years now. I haven’t posted about them because they seemed so glaringly obvious that I didn’t expect it to take too long for their dev team to do something about it. 1. When using the swipe to queue feature, it does...

  • Music Fan
  • Spotify has had two major bugs for years now. I haven’t posted about them because they seemed so glaringly obvious that I didn’t expect it to take too long for their dev team to do something about it...
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

BETA

https://www.google.com/url?q=http://community.spotify.com/t5/user/viewprofilepage/user-id/99177&sa=D&ust=1510505710994000&usg=AFQjCNFeCn9V65RkViq8Vvijjbi0nYYdSA

  • Newbie
  • https://www.google.com/url?q=http://community.spotify.com/t5/user/viewprofilepage/user-id/99177&sa=D&ust=1510505710994000&usg=AFQjCNFeCn9V65RkViq8Vvijjbi0nYYdSA
  • Maxim
  • Spotify Star
  • 432 Views
  • 1 replies
  • 0 likes
  • 432 Views
  • 1 replies
  • 0 likes

Songs not showing in song section

Hi all, i have Spotify preminum on my iPhone. I can see all my albums and playlists however can not see the songs from any of these albums in the song section. Can anybody help me?

  • Newbie
  • Hi all,    i have Spotify preminum on my iPhone. I can see all my albums and playlists however can not see the songs from any of these albums in the song section.    Can anybo...
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

Solved!! Scrobbling to last.fm not working

Hey, So for the past few months my Spotify mobile app has suddenly stopped scrobbling songs to last.fm. The solutions that I have tried so far are a) logging on/off last.fm on the Spotify app b) switching the preference for scrobbling on/off on the S...

  • Casual Listener
  • Hey,    So for the past few months my Spotify mobile app has suddenly stopped scrobbling songs to last.fm.    The solutions that I have tried so far are a) logging on/off last...
  • Bethany_Dawn
  • Community Legend
  • 3852 Views
  • 3 replies
  • 0 likes
  • 3852 Views
  • 3 replies
  • 0 likes

Premium but still premium nag screen

This is some disaster. I have premium account (YES, I check it), and still this red screen appear on IPod Spotify app. **bleep**? This not working:Log in to your account page. Click Subscription in the menu on the left. Click CHANGE OR CANCEL. Click ...

  • Gig Goer
  • This is some disaster. I have premium account (YES, I check it), and still this red screen appear on IPod Spotify app. **bleep**?   This not working: Log in to your account page. Click Subscr...
  • p0k3m0n
  • Gig Goer
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Solved!! IOS 11 final release Spotify problem With ford focus 2012 dock

After updating ios 10.3.3 to ios 11 the Spotify unable to play with my ford focus 2012 some time it plays but only for few sec when skip to next song its stop working please help .

  • Newbie
  • After updating ios 10.3.3 to ios 11 the Spotify unable to play with my ford focus 2012 some time it plays but only for few sec when skip to next song its stop working please help . 
  • SteveJoseph
  • Casual Listener
  • 4734 Views
  • 14 replies
  • 1 likes
  • 4734 Views
  • 14 replies
  • 1 likes

Spotify not connecting through USB to my Sony stereo

I updated 60+ apps at once the other day including Spotify, didn't install the iPhone update, now my stereo won't recognise my iPhone as a supported device when connected via USB. I can play via AUX but that means my battery dies & I can't change the...

  • Newbie
  • I updated 60+ apps at once the other day including Spotify, didn't install the iPhone update, now my stereo won't recognise my iPhone as a supported device when connected via USB. I can play via AUX ...
  • 466 Views
  • 0 replies
  • 0 likes
  • 466 Views
  • 0 replies
  • 0 likes