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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30702 Views

40 replies

9 likes

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  • 40 replies
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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95429 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1036 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293858 Views

60 replies

15 likes

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  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123761 Views

19 replies

38 likes

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  • 19 replies
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Deleting albums randomly

Every time my spotify account updates at the moment it deletes all of my saved for offline albums, my playlists are still saved but not albums - its driving me crazy. Anything I have done which is causing this or anyway to stop it happening?

Newbie

Every time my spotify account updates at the moment it deletes all of my saved for offline albums, my playlists are still saved but not albums - its driving me crazy.   Anything I have done wh...

437 Views

0 replies

0 likes

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Solved!! Spotify iOS app not playing the next track automatically.

Hello there, I've been using the Spotify iPhone app for about 2 months now. It worked like a dream for the first month and a half but now it's barely usable, in my opinion. When I start the app up and play a song, the app will not automatically play ...

Regular

Hello there,   I've been using the Spotify iPhone app for about 2 months now. It worked like a dream for the first month and a half but now it's barely usable, in my opinion. When I start the ...

ml-spotify

Casual Listener

45167 Views

143 replies

2 likes

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  • 143 replies
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Unable to contact Spotify lost

When I go to play a list from my mobile and start to play it reads "Unable to play, connection to Spotify was lost" . My wifi is good so not sure what to do.

Newbie

When I go to play a list from my mobile and start to play it reads "Unable to play, connection to Spotify was lost" .  My wifi is good so not sure what to do.

393 Views

0 replies

0 likes

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Is this supposed to happen to Spotify Premium members?

Hello everyone, When I click on the top left corner of an album corner on Spotify, it takes me to the Safari broweser and it says "About this ad". Does this happen to anyone else?

Regular

Hello everyone,  When I click on the top left corner of an album corner on Spotify, it takes me to the Safari broweser and it says "About this ad". Does this happen to anyone else? 

424 Views

0 replies

0 likes

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Continuous play keeps toggling on with iOS

This started happening a month ago when I updated the Spotify app and it has become an annoying problem. Whenever I launch the app or sync it with my car via Bluetooth, continous play keeps toggling on and I have to manual toggle it off, every single...

Casual Listener

This started happening a month ago when I updated the Spotify app and it has become an annoying problem. Whenever I launch the app or sync it with my car via Bluetooth, continous play keeps toggling ...

Kator

Newbie

563 Views

1 replies

1 likes

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  • 1 replies
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customise Home screen on ios?

Hi, is it possible that I can pick what to show on my spotify 'home' screen? the 'charts' section just shows Global and U.S Top 50, can I choose other countries top charts? Thx

Casual Listener

Hi, is it possible that I can pick what to show on my spotify 'home' screen? the 'charts' section just shows Global and U.S Top 50, can I choose other countries top charts? Thx 🙂

dracowang98

Casual Listener

1063 Views

2 replies

0 likes

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Iphone Log in issue

When I try to login on my Iphone Spotify app I receive the notification: Login FailedNot able to find the Spotify-network (DNS-problem). Check if you are connected to the internet and try again. I have tried this multiple times while connecting to th...

Newbie

When I try to login on my Iphone Spotify app I receive the notification:   Login Failed Not able to find the Spotify-network (DNS-problem). Check if you are connected to the internet and try ...

356 Views

0 replies

0 likes

  • 356 Views
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Spotify isn’t showing me the music I’m currently playing

I have an iPhone 6 with iOS 11.1.2 and regular membership on Spotify, since updating to iOS 11 Spotify hasn’t been showing me the music I’m currently playing both in the app itself and on my lock screen (though the lock screen isn’t as big of a probl...

Newbie

I have an iPhone 6 with iOS 11.1.2 and regular membership on Spotify, since updating to iOS 11 Spotify hasn’t been showing me the music I’m currently playing both in the app itself and on my lock scr...

474 Views

0 replies

0 likes

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An error accured

I am sick of this problem. When ever i want seach a music or go to browser i see this stupid thing. I redownloaded the qpp but still it appears, what can i do, thank you.

Newbie

I am sick of this problem. When ever i want seach a music or go to browser i see this stupid thing. I redownloaded the qpp but still it appears, what can i do, thank you.

398 Views

0 replies

0 likes

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Playlist with deleted songs

I have been having trouble delete a song from one of my playlists - it's a song that has been deleted by the artist so I can no longer listen to it. The song does not appear on the actual playlist, but since it appears on the play queue everytime it'...

Casual Listener

I have been having trouble delete a song from one of my playlists - it's a song that has been deleted by the artist so I can no longer listen to it. The song does not appear on the actual playlist, b...

380 Views

0 replies

0 likes

  • 380 Views
  • 0 replies
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Is this normal?

Hello everyone, When I click on the top left corner of an album corner on Spotify, it takes me to the Safari broweser and it says "About this ad". Does this happen to anyone else?

Regular

Hello everyone,  When I click on the top left corner of an album corner on Spotify, it takes me to the Safari broweser and it says "About this ad". Does this happen to anyone else?

375 Views

0 replies

0 likes

  • 375 Views
  • 0 replies
  • 0 likes

Helllp!

on my lock screen instead of appearing the spotify for me to pause or change the music, it appears the youtube symbol that has nothing running (sorry for the errors, i'm brazilian)

Newbie

on my lock screen instead of appearing the spotify for me to pause or change the music, it appears the youtube symbol that has nothing running (sorry for the errors, i'm brazilian)

432 Views

0 replies

0 likes

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No aparece “Estas escuchando”

En la parte inferior donde se supone tendria que aparecer el rectangulo de la cancion que se esta reproduciendo, simplemente no aparece y no me deja cambiar de cancion. Aunque las canciones esten descargadas, el problema sigue.Por favor, ayudenme. Mo...

Newbie

En la parte inferior donde se supone tendria que aparecer el rectangulo de la cancion que se esta reproduciendo, simplemente no aparece y no me deja cambiar de cancion.  Aunque las canciones es...

616 Views

0 replies

0 likes

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Shuffle

Hi, there is a problem. I am creating my own playlist. I am adding there songs from different albums (sometimes 3-5 songs from the same album) and also a lot of singles. So the problem: when I am doing shuffle in playlist, songs which were taken from...

Newbie

Hi, there is a problem. I am creating my own playlist. I am adding there songs from different albums (sometimes 3-5 songs from the same album) and also a lot of singles.  So the problem: when I...

318 Views

0 replies

0 likes

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Premium Account But Do Not Have Access to Videos, Radio or Podcasts

Hello,I've had Premium for 3 days now(in Thailand), and have an iPad and iPhone.Here are my problems.(1) iPhone = Bottom of screen has..Home/Browse/Search/Library buttons. But no "Radio"? Link?Browse button has...Charts/New Releases/Podcasts/Discover...

Newbie

Hello, I've had Premium for 3 days now(in Thailand), and have an iPad and iPhone. Here are my problems. (1) iPhone = Bottom of screen has..Home/Browse/Search/Library buttons. But no "Radio"?...

471 Views

0 replies

0 likes

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Notifications pausing music when using bluetooth

Here's the scenario I've found. I want to know if anyone else can replicate this. I turn my iPhone or iPad off silent mode by sliding the hardware switch.Connect either device to my Jawbone JamboxPlay some music using Spotify. All works well until I ...

Casual Listener

Here's the scenario I've found. I want to know if anyone else can replicate this.   I turn my iPhone or iPad off silent mode by sliding the hardware switch. Connect either device to my Jawbo...

natedog7697

Casual Listener

2540 Views

2 replies

0 likes

bluetooth
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Music cuts

Today after i updated my spotify app everytime when i try to listen music it starts to cut in and out many times and nothing seems to help..

Newbie

Today after i updated my spotify app everytime when i try to listen music it starts to cut in and out many times and nothing seems to help..

363 Views

0 replies

0 likes

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How do I “undownload” particular/specific songs from a playlist?

I downloaded a playlist so I can listen to it offline, however I realized I don’t listen to some of these songs at all (but also don’t want to delete them.. because.) and I want to remove them off my downloads. I can’t find any option to do it on my ...

Casual Listener

I downloaded a playlist so I can listen to it offline, however I realized I don’t listen to some of these songs at all (but also don’t want to delete them.. because.) and I want to remove them off my...

jmdesin892

Roadie

3696 Views

1 replies

3 likes

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  • 1 replies
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Superuser Contribution Ability to View All Playlist Followers

Hello. I really want this Local File song on my computer to apear on my playlist on my phone as well. I´ve followed the steps spootify says to do, but it still wont apear on my phone. I would appreciate all help:)

Casual Listener

Hello. I really want this Local File song on my computer to apear on my playlist on my phone as well. I´ve followed the steps spootify says to do, but it still wont apear on my phone.  I would ...

Johanbinderup

Casual Listener

760 Views

3 replies

0 likes

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