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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Thanek

Regular

37228 Views

41 replies

10 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

102772 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1312 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

299200 Views

61 replies

16 likes

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  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125885 Views

19 replies

38 likes

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Music playing previous track title of current track title on Infiniti

Hello, i have a 2013 infiniti G37x and use a fourth generation ipod touch to listen to music. I have downloaded the music and it works perfectly fine. The problem is that on my dashboard the track title of the current song shows the previous song. Th...

Newbie

Hello, i have a 2013 infiniti G37x and use a fourth generation ipod touch to listen to music. I have downloaded the music and it works perfectly fine. The problem is that on my dashboard the track ti...

448 Views

0 replies

0 likes

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Low Volume Output on iOS recently (Spotify or iOS' fault?)

Recently, not this update but the previous one, I've noticed the overall volume from my Spotify app has changed to be significantly lower than usual. I can really tell in my car, where I blast my music – I normally keep my loudest volume at a 12 (sto...

Casual Listener

Recently, not this update but the previous one, I've noticed the overall volume from my Spotify app has changed to be significantly lower than usual. I can really tell in my car, where I blast my mus...

stubirds

Newbie

33692 Views

8 replies

2 likes

apple
bug
iOS
low
output
volume
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  • 8 replies
  • 2 likes

Shuffle turns off when connecting iPhone to car

I’ve noticed recently in updates that when I connect my iPhone to my car it turns off the shuffle feature on my playlist I was listening to. is this an intended feature or is this a bug? Extremely annoying nonetheless.

Regular

I’ve noticed recently in updates that when I connect my iPhone to my car it turns off the shuffle feature on my playlist I was listening to.   is this an intended feature or is this a bug? Ext...

856 Views

0 replies

1 likes

bug
iOS
shuffle
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  • 1 likes

Spotify Update Bug Missing Songs

Updated my Spotify App and chunks of songs from various artists are gone. ex. Adam Hood - “**bleep** of a Fight” Updated to iOS 11 last week and haven’t had problems with Spotify until today

Newbie

Updated my Spotify App and chunks of songs from various artists are gone. ex. Adam Hood - “**bleep** of a Fight”    Updated to iOS 11 last week and haven’t had problems with Spotify until...

438 Views

0 replies

0 likes

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Offline music not playing correctly

Hi everybody, I have been having issues with getting offline songs to play properly.I've been having this with playlists and on both Android 4.4.2 and Iphone ios 10. Any advice?

Newbie

Hi everybody,    I have been having issues with getting offline songs to play properly. I've been having this with playlists and on both Android 4.4.2 and Iphone ios 10.   Any adv...

392 Views

0 replies

0 likes

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Playlist view fail to load when no Internet connection

I'm experiencing problems with the playlist view every day when going to and from work. I guess the playlist tries to sync with Spotify servers and when it fail due to unstable Internet connection it simply times out and leaves the playlist empty eve...

Music Fan

I'm experiencing problems with the playlist view every day when going to and from work. I guess the playlist tries to sync with Spotify servers and when it fail due to unstable Internet connection it...

688 Views

0 replies

0 likes

iOS 10
IOS 11
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Spotify Family with itunes

Hi everyone I currently have an spotify premium account and want to upgrade to family. i read that i cannot do this by paying trhough itunes.What can i do ? how can i change my payment method ? thanks for your time Alvaro Riquelme

Newbie

Hi everyone I currently have an spotify premium account and want to upgrade to family. i read that i cannot do this by paying trhough itunes. What can i do ? how can i change my payment method ?&nbs...

12147312241

Newbie

1657 Views

3 replies

0 likes

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Ios11 update wont let me use spotify?

Hey, since I updated to ios11 I cannot get onto spotify it just comes up with below messages. Please help!

Newbie

Hey,   since I updated to ios11 I cannot get onto spotify it just comes up with below messages. Please help! 

Maxim

Spotify Star

589 Views

1 replies

0 likes

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  • 1 replies
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Unable to control Spotify from lock screen

As the title says I can’t control my Spotify from the lock screen. Pretty annoying when I’m driving as I can’t switch songs through the steering wheel controls. Also noticed it doesn’t even show up on the control centre, just shows the music app (IOS...

Casual Listener

As the title says I can’t control my Spotify from the lock screen. Pretty annoying when I’m driving as I can’t switch songs through the steering wheel controls. Also noticed it doesn’t even show up o...

zCardwellz

Casual Listener

832 Views

1 replies

0 likes

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  • 1 replies
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Spotify on laptop and iphone "recognises" local files but will not show up on iphone

I have four local files on my playlist that will not show up on my iPhone. The local files show up and plays perfectly on my laptop (i'm running a Mac). However, in the same playlist on my phone, the local files do not show up. I separated the four s...

Newbie

I have four local files on my playlist that will not show up on my iPhone. The local files show up and plays perfectly on my laptop (i'm running a Mac). However, in the same playlist on my phone, the...

419 Views

0 replies

0 likes

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help with app store

i have payed my receipt on spotify online but now i cant update my apps on apstore, it says me that i need to pay again, so what can i do? can you help me please?

Newbie

i have payed my receipt on spotify online but now i cant update my apps on apstore, it says me that i need to pay again, so what can i do? can you help me please?

284 Views

0 replies

0 likes

  • 284 Views
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Spotify won't work on my iPhone.

Hello! I have an iPhone SE that is currently updated to the latest iOS update (11). I have had this problem for a while now. On WiFi Spotify works perfectly and plays just like it should with no errors. However whenever I am not on WiFi a song will s...

Newbie

Hello! I have an iPhone SE that is currently updated to the latest iOS update (11). I have had this problem for a while now. On WiFi Spotify works perfectly and plays just like it should with no erro...

456 Views

0 replies

0 likes

  • 456 Views
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Songs won't sync

So it's that time again when spotify is taking up a **bleep** ton of space from my phone so in order to get it to go down again, I need to delete it and reinstall it. So, I delete it, reinstall it, make sure all my local files are on the PC I'm curre...

Newbie

So it's that time again when spotify is taking up a **bleep** ton of space from my phone so in order to get it to go down again, I need to delete it and reinstall it. So, I delete it, reinstall ...

372 Views

0 replies

0 likes

  • 372 Views
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Login not working

My Spotify has been the same for over four years and I’ve had premium for at least the last couple years, however this past Sunday I woke up for work and found my Spotify logged out, I’ve never changed the login nor have I ever logged out, my login w...

Newbie

My Spotify has been the same for over four years and I’ve had premium for at least the last couple years, however this past Sunday I woke up for work and found my Spotify logged out, I’ve never chang...

337 Views

0 replies

0 likes

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Playlists

En las versiones anteriores de Spotify existía la opción “aleatoreo” para todas “mis listas” de mi playlist. En las versiones mas recientes veo que eso no existe, piensan reincorporar esta función? Que otro método tengo para escuchar todas las cancio...

Newbie

En las versiones anteriores de Spotify existía la opción “aleatoreo” para todas “mis listas” de mi playlist. En las versiones mas recientes veo que eso no existe, piensan reincorporar esta función? Q...

331 Views

0 replies

0 likes

  • 331 Views
  • 0 replies
  • 0 likes

Song won’t play

After a song is over, the timer that shows how much is left for a song to end gets stuck at 1 second left. The next song won’t play. I have to manually turn on my phone and play the next song. Any solutions?

Casual Listener

After a song is over, the timer that shows how much is left for a song to end gets stuck at 1 second left. The next song won’t play. I have to manually turn on my phone and play the next song. Any so...

409 Views

0 replies

1 likes

  • 409 Views
  • 0 replies
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Playlist - Remove currently playing song from Playlist - Need an option for this please

While listening to a Playlist (self made) having an option to "Remove Song From Current Playlist" option would be so nice. It is difficult to find songs in large Playlists. Another option would be to add an option on the Edit Playlist menu like this:...

Newbie

While listening to a Playlist (self made) having an option to "Remove Song From Current Playlist" option would be so nice. It is difficult to find songs in large Playlists.    Another...

maurice_ichi

Roadie

545 Views

1 replies

0 likes

  • 545 Views
  • 1 replies
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Up Volume button mutes in app

Using latest iOS 10.3.1 iPhone 6sWhen I try increase the volume, the up volume mutes in the app. I have to increase the volume outside the app.

Music Fan

Using latest iOS 10.3.1 iPhone 6s When I try increase the volume, the up volume mutes in the app. I have to increase the volume outside the app.

bmil_

Newbie

3628 Views

7 replies

8 likes

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  • 7 replies
  • 8 likes

Solved!! Sevice cannot be accessed

Do you service outage? My iPhone 7 cannot connect to your servers (iOS 11.0.1). Normally it works.

Music Fan

Do you service outage? My iPhone 7 cannot connect to your servers (iOS 11.0.1). Normally it works.

naszta

Music Fan

745 Views

2 replies

0 likes

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  • 2 replies
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Black screen while using

I have an iPhone 7. About once every 10-14 days while using Spotify, the whole phone screen will go black and unresponsive (except being able to change the volume). The home and lock buttons don't work, so I cannot safe restart the phone. The only th...

Newbie

I have an iPhone 7. About once every 10-14 days while using Spotify, the whole phone screen will go black and unresponsive (except being able to change the volume). The home and lock buttons don't wo...

578 Views

0 replies

0 likes

  • 578 Views
  • 0 replies
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